Rivo: Loyalty Program, Rewards
Retain customers with loyalty, rewards, referrals & accounts
Rating
4.8
feedback
1,386
chart
#691
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
7%
-
Less than a day
27%
-
Less than a month
28%
-
Less than a year
30%
-
More than a year
8%
Reviews Summary
The reviews for this Shopify App are mostly positive, highlighting the excellent customer service provided by the support team. Customers appreciate the quick responses and helpful assistance they receive, especially from team members like Arianne, Abbie, and Paul. The app itself is praised for its features, ease of use, and customization options. However, there are some negative reviews mentioning issues with the app's functionality, such as crashing websites, lack of user-friendliness, and problems with billing and communication. Some users also expressed dissatisfaction with the support team's availability and responsiveness in certain cases.
Highlights
Review RSS Feed
All reviews
Feb. 9, 2026
overall its very good product and customer service is excellent in my experience.
Thank you so much for the kind feedback. We’re thrilled to hear you’re enjoying the product and support. If you ever need anything, our team is always here and happy to help 😊 - Kevin & Rivo Team
Feb. 8, 2026
Great app, Abbie is an amazing assistant!
Thank you so much! We’re glad you’re enjoying the app and had a great experience with our support — really appreciate it 🙌 - Kevin & Rivo Team
Jan. 27, 2026
Jan. 13, 2026
The website keeps crashing; making even small changes requires constant attempts because the website always crashing!
Jan. 8, 2026
It did not take long for their customer service to respond back via chat so we appreciate them responding promptly. Excellent service!
We're thrilled to hear our customer service responded promptly via chat and provided excellent service—it truly motivates the team every day. Your kind words mean the world to us! - Kevin & Rivo Team
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