Rivo: Loyalty Program, Rewards
Rivo: Best Shopify Loyalty App for 2025
Rating
4.8
feedback
1,404
chart
#786
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
7%
-
Less than a day
27%
-
Less than a month
28%
-
Less than a year
30%
-
More than a year
8%
Reviews Summary
The reviews for this Shopify App are quite mixed. While many users praise the app for its features, ease of use, and excellent customer support, there are also negative reviews highlighting issues with customer support responsiveness and billing problems. Positive themes include quick and efficient customer support, helpful and knowledgeable support team members like Arianne, Abbie, and Bryan, ease of setup, great features, and customizable loyalty programs. On the other hand, negative themes include difficulties in contacting customer support, slow response times, billing issues, and challenges with app migration and usage billing.
Highlights
Review RSS Feed
All reviews
Dec. 3, 2025
Rivo has been great so far, they've assisted with any issues I've had in reasonable times! Abbie et al have provided phenomenal assistance throughout our time with Rivo!
Nov. 13, 2025
So far I'm finding it hard to get in contact with their support team. Their app says 24/7 customer support. I find I can only get a response late in the evening, which makes the migration hard when unable to get a response from customer support.
Nov. 11, 2025
It’s very expensive and has no effect. I want to request a refund, but it’s not loading.
Nov. 5, 2025
She was very quick and solved my problem.
Thank you so much! 😊 We're thrilled our team solved your issue quickly. Your kind words made our day—always here whenever you need us! 🌟 - Kevin & Rivo Team
Nov. 3, 2025
We encountered an issue preventing integration with Klaviyo, which proved challenging to resolve. The problem was escalated to Rivo's engineers for troubleshooting. After concerted efforts from the entire team, we finally resolved this integration issue.
Store
FitVilleUK
Using app
Over 1 year
Thank you for your patience and kind words! 🙏 We're so glad our team resolved the Klaviyo integration. Your success is our priority—always here to help! 🌟 - Kevin & Rivo Team
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