Rivo Loyalty Rewards Referrals for Shopify

Rivo Loyalty Rewards Referrals

Rivo: Best Shopify Loyalty App for 2024

Developer

Rating

4.9

feedback

2,480

Reviews

chart

#755

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    11%
  • Less than a month
    20%
  • Less than a year
    49%
  • More than a year
    18%

Reviews Summary

The Rivo App has received overwhelmingly positive reviews from users, with many highlighting the exceptional customer support provided by the team members such as Jel, Abbie, Arianne, Bryan, and Pete. Users appreciate the app's ease of use, intuitive features, and the ability to customize it to match their brand's aesthetic. The automated features have been praised for saving time and streamlining operations for Shopify store owners. However, there have been a few instances where users faced challenges with setup or experienced misunderstandings with customer support, leading to some negative feedback.

Highlights

Exceptional customer support and quick response times
Ease of use and customization options
Automated features for time-saving
Challenges with setup and occasional misunderstandings with customer support
Positive impact on boosting sales and customer engagement

Rating Breakdown

  • 5
    96% (2,372 ratings)
  • 4
    3% (76 ratings)
  • 3
    1% (13 ratings)
  • 2
    0% (3 ratings)
  • 1
    1% (16 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Feb. 15, 2025

We've been looking for a Rewards and loyalty Program app for quite some time now. Rivo is the clear winner. Arianne was fantastic to chat with and answered any questions I had. Most importantly, she was attentive and kind. It's a win-win for us, as it shows us that the Rivo Team is about building a connection and relationship with all their customers, which aligns perfectly with our brand values.

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 12, 2025

This app is legit. Super easy to navigate and a ton of customization. Still learning as we go but the support team, Abbie specifically, has been incredibly helpful, responsive and overall amazing. I highly recommend if you guys are looking for a solid loyalty referral program app for your business!

Using app

About 5 hours

Total reviews

3

Average rating

5.0

Developer Reply

Awesome! We're thrilled you’re enjoying the app and finding the customization options helpful. Our support team is always here to assist, and we appreciate your recommendation! - Kevin & Rivo Team

5 / 5 Share

Feb. 12, 2025

Bryan was incredibly prompt, professional and friendly. Helped me get everything sorted and gave me encouragement to continue following this little dream. Thanks Bryan!

Using app

2 months

Total reviews

3

Average rating

5.0

Developer Reply

We're so glad to hear our support was prompt, professional, and encouraging. It’s great to know we could help you with your dream—keep going, and we’re always here if you need anything! - Kevin & Rivo Team

5 / 5 Share

Feb. 12, 2025

I'm joining the free program, staff is friendly and helpful via instant chat, great customer service.

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

We're so happy to hear that our friendly staff and instant chat support helped you. Enjoy the free program, and if you ever need anything, we're always here to assist! - Kevin & Rivo Team

5 / 5 Share

Feb. 11, 2025

App allows you to offer great perks to your clients and help you retain them. I needed few things and Abbie from the support team was extremely helpful.

Using app

2 months

Total reviews

3

Average rating

5.0

Developer Reply

We're thrilled to hear the app is helping you offer great perks and retain clients. Our support team is always here to assist—glad we could help with everything you needed! - Kevin & Rivo Team

All reviews

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