Rivo: Loyalty Program, Rewards
Rivo: Best Shopify Loyalty App for 2025
Rating
4.8
feedback
1,406
chart
#899
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
7%
-
Less than a day
27%
-
Less than a month
27%
-
Less than a year
31%
-
More than a year
8%
Reviews Summary
The reviews for this Shopify App are quite mixed. While many users praise the app for its features, ease of use, and excellent customer support, there are also negative reviews highlighting issues with customer support responsiveness and billing problems. Positive themes include quick and efficient customer support, helpful and knowledgeable support team members like Arianne, Abbie, and Bryan, ease of setup, great features, and customizable loyalty programs. On the other hand, negative themes include difficulties in contacting customer support, slow response times, billing issues, and challenges with app migration and usage billing.
Highlights
Review RSS Feed
All reviews
Dec. 26, 2025
We have been using this app for approximately four years, and the customer support provided by this company has been truly outstanding throughout that time. The team consistently demonstrates availability, prompt responses, and a strong ability to provide clear and helpful explanations, conveying confidence in every interaction. It is evident that there is a genuine commitment to finding effective solutions and ensuring a positive customer experience. A high-quality service that truly makes a difference.
Dec. 22, 2025
Dec. 17, 2025
Not user-friendly at all. Unless you have a dev, out-of-the-box features don't work or are very glitchy. For example: - Referral link doesn't show on customer account main page, customer needs to go to "Profile" to see their link. - Loyalty landing page is an absolute mess out of the box, sections are misaligned, color customizations don't work, and there are padding issues. Unless you plan on doing custom CSS, it's not worth it. - Support doesn't help at all, tells you "You'll need custom CSS". Some of the CSS things they mentioned, I was able to fix with a shopify settings. If you ask for help, they mentioned that you'll need to upgrade to their $699 month plan to have them help. Terrible experience, would not recommend.
Dec. 15, 2025
Easy to use and the customer service is super fast, friendly, and helpful :)
We're thrilled the app is easy to use and our customer service was super fast, friendly, and helpful. Your kind words and smiley truly brighten our day—grateful for amazing users like you! - Kevin & Rivo Team
Dec. 11, 2025
speedy and accurate diagnosis of the problem we are having. with very clear instructions on how to fix the problem. very happy with the service! Thank you so much! :)
We're thrilled our speedy, accurate diagnosis and clear instructions fixed your issue—your happiness truly brightens our day! Always here to help. - Kevin & Rivo Team
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