Rivo: Loyalty Program, Rewards

Dec. 17, 2025

Not user-friendly at all. Unless you have a dev, out-of-the-box features don't work or are very glitchy. For example: - Referral link doesn't show on customer account main page, customer needs to go to "Profile" to see their link. - Loyalty landing page is an absolute mess out of the box, sections are misaligned, color customizations don't work, and there are padding issues. Unless you plan on doing custom CSS, it's not worth it. - Support doesn't help at all, tells you "You'll need custom CSS". Some of the CSS things they mentioned, I was able to fix with a shopify settings. If you ask for help, they mentioned that you'll need to upgrade to their $699 month plan to have them help. Terrible experience, would not recommend.

Dec. 15, 2025

Easy to use and the customer service is super fast, friendly, and helpful :)

Dec. 11, 2025

speedy and accurate diagnosis of the problem we are having. with very clear instructions on how to fix the problem. very happy with the service! Thank you so much! :)

Dec. 10, 2025

We spent seven weeks trying to set up Rivo and were never able to launch because of a technical issue on their side with the advocate reward not auto-applying. We went through every troubleshooting step they asked, recreated API keys and ran multiple test purchases, but the issue was never resolved. What made the situation worse was the lack of communication. Despite the problem completely blocking our launch, we received no meaningful updates and it was unclear whether the issue was being prioritised at all. This gave us very little confidence in Rivo’s reliability or how quickly future issues would be handled. We’ve now had to move to another provider after investing a significant amount of time trying to get this working. Not a good experience and wouldn’t recommend.

Dec. 3, 2025

Rivo has been great so far, they've assisted with any issues I've had in reasonable times! Abbie et al have provided phenomenal assistance throughout our time with Rivo!