Rivo: Loyalty Program, Rewards
Retain customers with loyalty, rewards, referrals & accounts
Rating
4.8
feedback
1,372
chart
#763
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
7%
-
Less than a day
27%
-
Less than a month
28%
-
Less than a year
30%
-
More than a year
8%
Reviews Summary
The reviews for this Shopify App are mostly positive, highlighting the excellent customer service provided by the support team. Customers appreciate the quick responses and helpful assistance they receive, especially from team members like Arianne, Abbie, and Paul. The app itself is praised for its features, ease of use, and customization options. However, there are some negative reviews mentioning issues with the app's functionality, such as crashing websites, lack of user-friendliness, and problems with billing and communication. Some users also expressed dissatisfaction with the support team's availability and responsiveness in certain cases.
Highlights
Review RSS Feed
All reviews
March 27, 2026
fault and errors on every click, the page cannot be saved if making any changes, loading forever.
March 24, 2026
Easy to use and the customer service has been very helpful! Arianne has been very patient and understanding with everything!
So glad to hear that! Thanks for the kind words—happy we could help and always here if you need anything! - Kevin & Rivo Team
March 16, 2026
Generally speaking their help desk has been fairly responsive, but I am having a major issue with syncing past data, and am hearing nothing back. I am a Shopify Plus member, and therefore there are certain aspects of their app that are not available to me - including syncing past data, so I have to rely on their team. I am getting no updates, no ETA on when it will be done, nothing. Very frustrating.
Feb. 9, 2026
overall its very good product and customer service is excellent in my experience.
Thank you so much for the kind feedback. We’re thrilled to hear you’re enjoying the product and support. If you ever need anything, our team is always here and happy to help 😊 - Kevin & Rivo Team
Feb. 8, 2026
Great app, Abbie is an amazing assistant!
Thank you so much! We’re glad you’re enjoying the app and had a great experience with our support — really appreciate it 🙌 - Kevin & Rivo Team
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more