Rivo Loyalty Rewards Referrals
Rivo: Best Shopify Loyalty App for 2024
Rating
4.9
feedback
2,349
chart
#539
All reviews
Rating Breakdown
Review RSS Feed
Oct. 28, 2024
Pete was very nice and answered my questions quickly. As for the app itself, it's pretty easy to understand with the tutorials and video help included. My only complaint is that the free version feels skimpy. You don't even get to give birthday rewards on the free version. However it is just enough to get a rewards program started and I can still offer a decent amount of ways for customers to earn rewards. Considering the nice support this app has, I still think its a good one to grow with my shop.
Thanks for your honest feedback! We're glad you find the app easy to use and appreciate our support. We're always looking to improve, so your input on the free version is invaluable. 😊 - Kevin & Rivo Team
Oct. 3, 2024
Until now I'm having a good experience. Abbie help me out with my query and showed herself proactive doing more than I asked. I appreciate the help, and your customer care, Abbie! #ThankYou!
So glad to hear you're having a good experience! We always aim to go the extra mile. Thanks for your kind words! #YoureWelcome 😊 - Kevin & Rivo Team
Sept. 27, 2024
4/5 so far, as I am yet to onboard customers. However, the customer support was fantastic.
Thanks for the great rating and feedback on our customer support! We hope you continue to have a fantastic experience as you onboard customers. 😊 - Kevin & Rivo Team
Sept. 12, 2024
My experience with Jel's customer service has been very pleasant. The communication is super fast and friendly. It's not just a simple chatbot, as is often the case. They also address special cases and actively seek solutions. I'm currently in a testing phase and hope that the product is just as good as the support.
Thanks for sharing your experience! We're glad you're enjoying our personalized support. We're here to help as you continue testing. 😊 - Kevin & Rivo Team
July 18, 2024
great customer service
Thanks for the kind words! We're thrilled you enjoyed our customer service. Looking forward to serving you again soon! 😊 - Kevin & Rivo Team
June 27, 2024
great customer service
Thank you for your feedback! We're glad you had a positive experience with our customer service. Let us know if there's anything else we can improve! - Kevin & Rivo Team
May 21, 2024
Arianne from the chat was amazing and very helpful thank you so much for all your help!!
Thanks for the feedback! We're glad our chat support could assist you. If there's anything else we can do to improve your experience, just let us know! - Kevin & Rivo Team
March 28, 2024
Has the features I need at a fair price. Good responsive support as well.
Thanks for your feedback! We're glad you're finding what you need with us. Excited to impress you further as you continue! 😊 - Kevin & Rivo Team
Feb. 25, 2024
The interaction with the customer support was very helpful.
Kevin here from Rivo! Thank you so much for leaving a review - I noticed you gave us 4 stars on the app - just wondering how we can improve your experience with the app from our support team? 🙂 We'd love to hear it! 💓
Feb. 4, 2024
Very Nice customer service and even gave additional advice! Awesome service
Kevin here from Rivo! Thank you so much for leaving a review - I noticed you gave us 4 stars on the app - just wondering how we can improve your experience with the app from our support team? 🙂 We'd love to hear it! 💓
Jan. 9, 2024
Great. Love the on-site option, easy to use, and better than similar priced competitors. Minus one star because it’s a bit clunky to use and force to look the way you want it to. I have to refresh a lot to continue to get the app customizer to display properly on the Shopify back end. Not sure if that’s an app thing or Shopify, but it get frustrating during set up. But other than that, customer service is great and I love it so far.
Thanks for your feedback! We're glad you enjoy our customer support. Sorry to hear about the display issues, we'd love to help solve this. Feel free to reach out to our support team anytime – we're here to help! - Lea & Rivo Team
Sept. 7, 2023
We appreciate your feedback. If there's anything we can do to improve your experience and make it even better, please feel free to reach out. We're here to help! - Lea & Rivo Team
Aug. 30, 2023
Jel- was amazing help today. She solved our issue and also gave us feedback that was very helpful. She is a rockstar of a worker and I really appreciated what she did for the store. She needs a promotion!!! 4 star on app, 5 star on customer support specialist.
Thank you for your feedback! We're glad to hear that our support team was able to provide you with great assistance and helpful feedback. Please let us know if there's anything else we can do to improve your experience further. We value your feedback and are always here to assist you in any way we can! - Lea & Rivo Team
Aug. 19, 2023
The app is good and easy to use for my customers. The customer service is awesome, quick and helpful responses. I just hate they nearly doubled their prices but it's still not as expensive as some other apps. I definitely would recommend to others.
Thanks for the review! We're glad you find our app easy to use and the customer service helpful. We appreciate your feedback. While our recent price increase was necessary to introduce new features, we understand your concern. Please let us know if there's anything we can do to improve your experience further. We value your satisfaction and appreciate your recommendation! - Lea & Rivo Team
May 7, 2023
I really do like the versatility of this app! Abbie was amazing! She was very helpful in helping me resolve my issue. I would definitely recommend giving this app a try!
Thank you very much for taking the time to review our app! We appreciate it a lot. Let us know if there's anything else we can do to make your experience with our support team even better. We always welcome feedback and suggestions from our customers and value your opinion. We would be delighted to hear from you! ❤️ - Lea, Rivo Support Manager
April 6, 2023
Super helpful, when I used the chat box, it was quick and simple and Pete got everything sorted for me above and beyond what I was hoping. Very helpful. Couldn't be happier
Thank you so much for taking the time to share your positive experience with us! We're thrilled that you found our chat box support to be quick, simple, and above and beyond your expectations. As we strive to provide the best possible support experience for all of our customers, we're always looking for ways to improve. With that in mind, we would love to know if there was anything that you think we could have done better to improve your experience. Your feedback is incredibly valuable to us, and we appreciate any insights you can provide. Thank you again for choosing our service. Best regards, Kevin
March 7, 2023
We started this on a pilot basis and early results are encouraging. The support desk (Mica) was very helpful in getting to know about doubts and resolving issues
Thank you for taking the time to leave a review. We're glad that you had a positive experience with our service. If there's anything we can do to improve your experience, please don't hesitate to reach out. We value your feedback and want to ensure that we're providing the best possible service to our customers. All the best, Kevin
Feb. 20, 2023
I had Pete to help me out today, he was able to completely increase my customer limit on my store get rid of the 'powered by Rivo' branding at the bottom, and even moved the widget across the screen to not interfere with my other widgets for me.
We appreciate your business and want to make sure we're meeting your needs to the best of our ability. Just wondering if there are any areas you think we could improve upon? Let us know! We're open to feedback. Thanks, Kevin