Rivo: Loyalty Program, Rewards
Rivo: Best Shopify Loyalty App for 2025
Rating
4.8
feedback
1,407
chart
#786
All reviews
Review RSS Feed
Jan. 1, 2025
Dec. 31, 2024
Excellent customer service. The app looks very user friendly to set up aswell.
Thank you! We're so glad you found both the customer service and the app easy to use. 😊 - Kevin & Rivo Team
Dec. 30, 2024
Pete was extremely helpful and the plugin works immediately upon installation. Very easy setup and a pleasure to work with.
Thanks for the great review! We're thrilled the setup was easy and that you had a positive experience. Happy to help anytime! 😊 - Kevin & Rivo Team
Dec. 29, 2024
I had an amazing experience with Rivo's customer service! Abbie went above and beyond to assist me and made the entire process so smooth. She was not only knowledgeable but also incredibly patient and kind, ensuring all my questions were answered. Her exceptional support truly stood out and made me feel valued as a customer. Thank you, Abbie, for your outstanding help—I highly recommend Rivo!
We're overjoyed to hear about your positive experience! Thanks for the wonderful review and for recommending Rivo. We truly appreciate it! 😊 - Kevin & Rivo Team
Dec. 29, 2024
Arianne is the best, extremely quick response times and will have you sorted in no time. Recommend the app for the customer service alone.
Thank you for the shoutout! We're so glad you're happy with our support. Your recommendation means a lot to us! 😊 - Kevin & Rivo Team
Dec. 28, 2024
I’d recommend this app because it’s very easy to navigate. Even for a novice like myself. I had a question and Pete FIXED EVERYTHING for me. He even gave me helpful suggestions for my website along with instructions to do it! He didn’t have to do that for me. But, he did. So grateful to have had some real help for the first time since I created this website.
Thanks for your kind words! We're thrilled to hear you had such a great experience. Happy to help anytime! 😊 - Kevin & Rivo Team
Dec. 25, 2024
I’m very happy with the friendly and fast support I received from Bryan. I wasn’t expecting to get any support on Xmas evening let alone a quick response. Thank you for helping me resolve some issues during the high season!
We're so glad we could help you out during the busy season! Thanks for the kind words—happy to assist anytime, even on special occasions. Let us know if you need anything else! - Kevin & Rivo Team
Dec. 24, 2024
She was great! Answered all my questions and helped me with the app.
Awesome to hear we were able to help! If you have any more questions or need further assistance, we're always here to support you. Thanks for the feedback! - Kevin & Rivo Team
Dec. 23, 2024
I'm still new to the process -- but I can speak volumes for their customer service. They really are available whenever you need them and quick to provide a resolution. Thank you!
We're so glad to hear our customer service has been there for you! Thanks for the positive feedback, and remember, we're just a message away whenever you need assistance. - Kevin & Rivo Team
Dec. 23, 2024
Arianne was a great help for customer support! Just using the free version at the moment, and it works fine for now. Will definitely be upgrading in the near future.
We're glad the free version is meeting your needs and that our support could assist. We look forward to having you upgrade when you're ready. Thanks for the kind words! - Kevin & Rivo Team
Dec. 22, 2024
Arianne was really helpful and kind! Very good experience interacting with her. She pointed me to the right knowledge articles and even offered up additional design tips that I didn't ask for but are very useful and that I will implement! Thank you Arianne :)
It's fantastic to hear you had a great experience and found the extra tips helpful! We always strive to provide valuable support. Thanks for your feedback, and if you need anything else, we're here for you! - Kevin & Rivo Team
Dec. 19, 2024
Amazing experience working with Abby, she help me setting up my app, and I’m very pleased. Thank you
We're happy our support could assist you in setting up the app. Thanks for the feedback, and just reach out if you need more help! - Kevin & Rivo Team
Dec. 19, 2024
Bryan from Rivo support was very helpful with making sure that the app fits with our website's functionality.
Great to hear our support team could tailor the app to fit your needs! If you have any more questions or need further assistance, we're here to help. - Kevin & Rivo Team
Dec. 19, 2024
I’m still learning how to use the Rivo platform, but I want to highlight the excellent customer service I received from Arianne. She was incredibly helpful, patient, and attentive to my questions. Her support made the process much smoother and more enjoyable. Thank you, Arianne!
Thanks for sharing your experience! We're thrilled to hear that our support team could make your journey smoother. If you need any more help, just give us a shout! - Kevin & Rivo Team
Dec. 19, 2024
Good support. Arianne you are great!
Thanks for the kind words! We're happy to hear you had a great experience with our support. We're here if you need anything else! - Kevin & Rivo Team
Dec. 18, 2024
First time looking into reward programs & I landed with Jel from the Rivo Team - 5/5 STARS. Super helpful, very friendly and she knew what she was talking about! She alleviated all of my doubts as well as my concerns and even walked me through the setup. Don't go any further than Rivo, you won't find better service!
Thanks for the amazing review! We're thrilled our support team helped you get set up and addressed all your concerns. We appreciate your 5-star rating and are here whenever you need us! - Kevin & Rivo Team
Dec. 18, 2024
For starting out, the available settings and setup is just right! Paul helped me with the removal of branding and assisted on tips for beginners. Our chat totally slayed and was speedy as heck. I'm inspired to explore the possibilities of the app and grow the use of it alongside my business!
We're so glad our support could help with the setup and branding. Excited to see how the app helps your business grow—let us know if you need anything else! - Kevin & Rivo Team
Dec. 18, 2024
Working with Pete at Rivo Loyalty Rewards Referrals was an absolute pleasure! His expertise and professionalism are truly unmatched. Not only did he take care of exactly what I needed, but he went above and beyond to ensure everything was perfect—and he did it all in less than 30 seconds! Pete made the entire process seamless, and his attention to detail and commitment to exceptional service left a lasting impression. I highly recommend working with Pete and the Rivo team for anyone seeking top-tier support and outstanding results. Thank you, Pete, for your incredible work!
Thanks for your amazing feedback! We're thrilled to hear that our support team exceeded your expectations and made the process seamless. We appreciate your recommendation and are always here to help! - Kevin & Rivo Team
Dec. 17, 2024
Bryan a été d’une grande aide pour résoudre mon problème. Je le remercie pour son aide précieuse et sa patience tout au long du processus. Le support a été réactif et professionnel. Je recommande vivement !
Nous sommes ravis que notre équipe d'assistance ait pu vous aider à résoudre votre problème et vous fournir un excellent service. Nous apprécions votre recommandation et sommes là si vous avez besoin d'autre chose ! - Kevin et l'équipe Rivo
Dec. 16, 2024
This is my first time trying an app like this, and Rivo looks fantastic and simple to use! I can say without a doubt that they have great support, very attentive and quick. Abbie was always available to help me and even gave me some advice. I look forward to expanding my store and thriving together with Rivo!
Thank you for sharing your experience! We're delighted to hear that you're enjoying Rivo and finding our support helpful. We're excited to be a part of your store's growth and success! - Kevin & Rivo Team