Rivo Loyalty & Referrals
Rivo: Best Shopify Loyalty App for 2024
Rating
4.9
feedback
2,205
chart
#347
All reviews
Rating Breakdown
Review RSS Feed
June 12, 2024
I just started using this app. So far so good. Pete has really helped me along the way. A few little hiccups with setting things up, and tricky to grasp everything, but the support has been great so far. I do wish they had a few more training courses available to help newbies or an option for a flat rate to get a bit more support and direction. However, the software and features are pretty great for the price. I think this will be a true asset to my store.
Thanks for your feedback! We're glad our support team has been helpful. We'll consider more training options to better assist new users like yourself. Happy to have you with us! - Kevin & Rivo Team
June 12, 2024
I was fortunate to have Abbie assist me setting up a loyalty and referral program and can't say enough here about the fantastic service I received. The cost of the app can't be beat for what you get. While the free app has everything I need to get started, I opted for the Scale plan with a fully customized landing page and more enhanced options. This plan is still WAY less expensive than the majority of loyalty programs. Plus it is extremely straightforward and easy to use and understand (both from a customer perspective and a user perspective). The landing page was beautifully developed according to my established theme in just a short time. All my questions were answered and I was supported every step of the way. Too bad I can't leave more stars but I can't recommend this app enough.
Thrilled to hear about your positive experience! Thanks for choosing our Scale plan. We're always here to support your growth and make sure you have everything you need. Thanks for the fantastic review! - Kevin & Rivo Team
June 12, 2024
Using Rivo for a referrals progam and so far so good. Had some initial issues testing (due to their fraud detection tools I was unaware of), but was able to get some superb customer service from Jel on the support team. She was kind enough to provide a screen recording to validate that everything was working as expected. Looking forward to seeing this help drive loyalty with our customers and brand!
Thanks for your review! Glad to hear our support team could help you navigate those initial bumps. We're excited to see your loyalty program thrive with Rivo! - Kevin & Rivo Team
June 7, 2024
Great experience with Pete, who helped set up the initial settings. He was also very helpful with other features on the app, as well as some of our other website features as well.
Thanks for sharing! We're thrilled our team could assist you with setting up and exploring our app's features. We're always here to help! - Kevin & Rivo Team
Aug. 12, 2024
I have had a great experience with the Rivo Loyalty & Referrals app. I had the pleasure of working with Arianne through chat and she was very helpful! Thank you, Arianne!
Thank you! So glad you found our chat helpful and understanding. We're always here for you! 😊 - Kevin & Rivo Team
June 4, 2024
great servcie
Thanks for the kind words! We're thrilled to hear you had a great experience with us. Looking forward to serving you again soon! 😊 - Kevin & Rivo Team
June 3, 2024
Excellent app and great customer service! 10 out of 10!
Thank you so much for your awesome review! We're thrilled you love the app and our service. 10/10 from you is the best reward! 😊 - Kevin & Rivo Team
May 30, 2024
Just getting started on this app, so far I'm very impressed especially with their service. I had a few questions and they not only answered but added value with great suggestions on how to personalize my store!
Thrilled you're enjoying the app and our service! We're here to help make your experience awesome. Let us know if you need anything else! - Kevin & Rivo Team
May 29, 2024
Friendly and fast
We're glad you had a positive experience! Thanks for your feedback. Let us know if you need anything else. 😊 - Kevin & Rivo Team
May 29, 2024
Effective, timely, supportive and informational
Thank you for the kind words! We're thrilled our support met your needs. Here to help whenever you need us! - Kevin & Rivo Team
May 29, 2024
It was great experience with the app and your support team (Pete)
Delighted to hear you had a great experience with both the app and our support team! Thanks for sharing your positive feedback! 😊 - Kevin & Rivo Team
May 28, 2024
User freindly application everything works as it should i strongly recommend it. And the support is so helpfull and they know what they are doing. And many thanks to Arianne for all help and the good support.
Glad you found our app user-friendly and reliable! 🌟 Thanks for recommending us and highlighting our helpful support team! We're here whenever you need us. 😊 - Kevin & Rivo Team
May 28, 2024
There is only a reason why they have 4.9 stars. THEY'RE AMAZING!!! Special thanks to Arianne for predicting our requests and supporting us.
Thrilled you found us amazing! 🌟 Thanks a ton for the shoutout! Our support team's always here to predict and meet your needs. 😊 - Kevin & Rivo Team
May 28, 2024
The loyalty program sounds great, was super easy to set up too! :)
We're thrilled you found our loyalty program easy to set up! Keep enjoying the perks, and don't hesitate to reach out if you need anything. - Kevin & Rivo Team
May 26, 2024
May 25, 2024
INCREDIBLE customer support! I chatted with Pete, at 10:55pm, with urgent requests to embed features into my theme. I was worried it would be too late for someone to help me efficiently. He was timely, professional, and took care of all of my requests either with helpful explanations or by doing it for me (which I greatly appreciated). Highly recommend!!!
Thanks for the shoutout! 🌟 We're here round the clock to assist. Delighted we could meet your needs promptly and professionally. Cheers! - Kevin & Rivo Team
May 25, 2024
I am mainly writing to thank (Jel) for they excellent support through the online chat. They did what I asked them and went beyond that by giving me tips on how to improve my store. I am still new to all this so all the help will be very much appreciated. Thanks (Jel) for being such a professional customer support rep. The app is good also.
Delighted to hear you found our support helpful! We're here to assist and share insights. Wishing you success with your store journey! - Kevin & Rivo Team
May 23, 2024
We've been using Rivo for about 6 months and have had an amazing experience so far. Their customer service is top tier – fast, efficient, and extremely helpful. Jel was incredibly kind and went above and beyond to upgrade our account with features outside of our paid plan to help us get the best use out of the app. Would definitely recommend!
Thanks a bunch for sharing your experience! Glad to hear our customer service and upgrades have made your Rivo journey awesome. Cheers to more productive days ahead! - Kevin & Rivo Team
May 21, 2024
Works great and awesome customer service!
Awesome! We're thrilled you're enjoying the app and our service. Thanks for the support! 😊👍 - Kevin & Rivo Team
May 21, 2024
Customer support is awesome, Jel helped me out and was very friendly and efficient!
We're thrilled our support team could assist you efficiently and with a smile! Thanks for sharing your experience! 😊🌟 - Kevin & Rivo Team