Rivo: Loyalty Program, Rewards

Jan. 11, 2025

We're using Rivo Loyalty for quite some time now and the experience has been amazing so far. It was easy to set it up and if any questions or issues occured, Jel and Dan were able to fix it within minutes. Our customers are very happy with this module and its benefits and so are we!

Jan. 9, 2025

We got warmly welcome and the team was really helpful to support with any questions.

Jan. 8, 2025

Awesome app with awesome support!

Jan. 6, 2025

Jel was great. All the other customer service was great as well.

Jan. 6, 2025

Still early for me but so far so good !

Jan. 5, 2025

The App was a welcome surprise, and to date looks like it will be a permanent and well used feature within our store. Abbie assisted me with a couple of things, which was super smooth, and even offered a couple of other tips for things we hadn't picked up. Overall App looks like it is certainly fit for function, and so far the experience and customer service experience has been exemplary.

Jan. 3, 2025

Abbie was so lovely and helpful! They made my query so easily fixed.

Jan. 3, 2025

Super happy with the App. Sometimes a little tricky but the customer service is on point! Abbie & Jel helped me very quick and were super friendly. More than glad that I decided to get this App especially for the excellent customer service ♥ Oh and another vote that the tier rewards should be more like "lifetime" I have for example at 500 points the silver tier with "free shipping" and I would be happy if it would be a lifetime thing for my customers. Not a "one time reward" Jel helped me and gave me the idea to put multiple rewards into this tier, but lifetime would be awesome! :)

Jan. 3, 2025

Dan provided exceptional customer service. Polite, timely and helpful. I got my issue resolved quite quickly. Furthermore, my issue was a technical issue which is notorious for taking time. In my case, Dan escalated to the relevant team and that team resolved it quickly. The app itself is good and does everything we need it to. I recommend it.

Jan. 2, 2025

The app is easy to use and great technical support provided by Dan.

Jan. 1, 2025

Jan. 1, 2025

Dec. 31, 2024

Excellent customer service. The app looks very user friendly to set up aswell.

Dec. 30, 2024

Pete was extremely helpful and the plugin works immediately upon installation. Very easy setup and a pleasure to work with.

Dec. 29, 2024

I had an amazing experience with Rivo's customer service! Abbie went above and beyond to assist me and made the entire process so smooth. She was not only knowledgeable but also incredibly patient and kind, ensuring all my questions were answered. Her exceptional support truly stood out and made me feel valued as a customer. Thank you, Abbie, for your outstanding help—I highly recommend Rivo!

Dec. 28, 2024

I’d recommend this app because it’s very easy to navigate. Even for a novice like myself. I had a question and Pete FIXED EVERYTHING for me. He even gave me helpful suggestions for my website along with instructions to do it! He didn’t have to do that for me. But, he did. So grateful to have had some real help for the first time since I created this website.

Dec. 25, 2024

I’m very happy with the friendly and fast support I received from Bryan. I wasn’t expecting to get any support on Xmas evening let alone a quick response. Thank you for helping me resolve some issues during the high season!

Dec. 24, 2024

She was great! Answered all my questions and helped me with the app.

Dec. 23, 2024

I'm still new to the process -- but I can speak volumes for their customer service. They really are available whenever you need them and quick to provide a resolution. Thank you!

Dec. 23, 2024

Arianne was a great help for customer support! Just using the free version at the moment, and it works fine for now. Will definitely be upgrading in the near future.