All reviews

Rating Breakdown

  • 5
    96% (2,256 ratings)
  • 4
    3% (70 ratings)
  • 3
    1% (13 ratings)
  • 2
    0% (3 ratings)
  • 1
    1% (12 ratings)
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5 / 5 Share

Aug. 26, 2024

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 25, 2024

Great Support, Really Recommended!

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the recommendation! We're thrilled to hear you had a great experience with our support team! 😊 - Kevin & Rivo Team

5 / 5 Share

Aug. 25, 2024

Abbie was GREAT!!!

Using app

8 days

Total reviews

2

Average rating

5.0

Developer Reply

Wonderful! Thanks for letting us know. We're always here to help! 😊 - Kevin & Rivo Team

5 / 5 Share

Aug. 27, 2024

I cannot recommend Rivo enough. We had a slight implementation issue, but I judge a company on how they respond to issues. I was impressed that the CEO took the time to chat 1 on 1 to make sure our issue was fully resolved. This level of support is greatly appreciated and should reassure anyone looking for a rewards program. I highly recommend Rivo.

Using app

12 days

Total reviews

1

Average rating

1.0

Developer Reply

Hey Chris, James here from Rivo. First of all, I am so sorry for your experience so far using the app. Not an ideal first impression and looking back on the support conversations, it makes total sense based on the issues that occurred. On the actual issue: looks like what happened here was a slight discrepancy with the orders backfill. I know what went wrong here and I'd like to clarify a few things around logic with you before proceeding with a fix. We have a fully remote team and while we try to respond in 1 business day to escalated tickets, sometimes a timezone difference or a weekend makes that difficult. I'm very sorry for the time it took us to respond there, and in the future when you contact support, it'll be much quicker, or you can email me directly at [email protected]. I've reached out over email to jump on a google meet (sent you a link). Let me know if you can join that we'll get to the bottom of what's happening. Thanks and looking forward to hearing back from you! Cheers, James

5 / 5 Share

Aug. 24, 2024

Pete was very attentive and managed to answer my questions very clearly. I'm in the test phase but the application promises a lot and is very simple to configure. I'll be back in a few weeks to give you more complete feedback.

Store

TAI DAI

Using app

About 1 hour

Total reviews

2

Average rating

3.0

Developer Reply

Thanks for sharing your initial thoughts! We're glad the setup went smoothly. Looking forward to your detailed feedback soon! - Kevin & Rivo Team

5 / 5 Share

Aug. 24, 2024

Jel and Bryan from customer support was extremely helpful, provided me with lots of information about rivo and most importantly did not try to push by upselling any additional features. Bryan assisted me with some re-branding off the app to help fit into my themes. Life saver great experience on day 1. :)

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much! We're thrilled to hear our support team could help with your rebranding. We're all about making your experience smooth and stress-free. Cheers to a great start! 😊 - Kevin & Rivo Team

5 / 5 Share

Aug. 24, 2024

Easy to setup, and lots of features to make it your own. The free plan is good to try without committing, give it a go! Customer support (Jel) was very helpful when I had any problems and are quick to respond!.

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the feedback! We're glad you enjoyed the setup and our support. Happy to help anytime! 😊 - Kevin & Rivo Team

5 / 5 Share

Aug. 23, 2024

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 22, 2024

Arianne was very helpful, got me up and running almost immediately. Would definitely recommend

Store

My Store

Using app

About 2 months

Developer Reply

Thanks for your review! We're so glad it was a smooth start for you. Appreciate the recommendation! 😊 - Kevin & Rivo Team

5 / 5 Share

Aug. 22, 2024

best app

Using app

7 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for calling us the best app! We're happy to hear you're enjoying it. If there's anything more we can do for you, just let us know! 😊 - Kevin & Rivo Team

5 / 5 Share

Aug. 21, 2024

Rivo has been an exceptional app & company to work with! Top notch service, especially from Bryan on the support team.

Store

PetHub

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your kind words! We're thrilled to have you with us and proud to provide top-notch service. 😊 - Kevin & Rivo Team

5 / 5 Share

Aug. 21, 2024

Always response quickly and effcient.

Using app

About 1 month

Total reviews

2

Average rating

4.5

Developer Reply

Thank you so much! We're glad to hear you've been pleased with our quick responses. We're here for you anytime! - Kevin & Rivo Team

5 / 5 Share

Aug. 21, 2024

Great customer Service, happy to start with a loyalty programm.

Using app

1 day

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for your feedback! We're thrilled to have you start with our loyalty program. Here's to your success! - Kevin & Rivo Team

5 / 5 Share

Aug. 20, 2024

Great customer support! Immediately after installing rivo I started chatting with Jel, who helped me setting everything up and also provided some on-top-support. Love the first impression of that tool and really look forward working with rivo. Thanks, Jel!

Using app

20 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the kind words! We’re thrilled you had a great start with Rivo and that our support team could help. We’re excited to have you on board and look forward to your journey with us! - Kevin & Rivo Team

5 / 5 Share

Aug. 19, 2024

Amazing support and features! Jen assisted me, great!

Using app

About 1 hour

Total reviews

4

Average rating

5.0

Developer Reply

Thanks so much for your review! We're thrilled to hear you're happy with our support and features. Here to help anytime! - Kevin & Rivo Team

5 / 5 Share

Aug. 19, 2024

Support from Paul was very helpful. Almost instant response, think he had to do a bit of digging for the solution as it wasn't obvious at first but he was able to find it out in the space of 40mins! (amongst helping others I imagine) Many thanks, Alec

Using app

About 6 hours

Total reviews

2

Average rating

5.0

Developer Reply

Wow, thanks for your patience and the great review! We're glad we could find the solution for you. Our support team is always here to help! - Kevin & Rivo Team

5 / 5 Share

Aug. 19, 2024

Great support and easy to use, really happy

Using app

25 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for sharing your positive experience. We're here to make things easy and support you all the way! - Kevin & Rivo Team

5 / 5 Share

Aug. 19, 2024

Awesome experience with Rivo, just starting out

Using app

About 4 hours

Total reviews

1

Average rating

5.0

Developer Reply

Welcome aboard! We're excited to be part of your journey and thrilled you're enjoying Rivo. Thanks for the great review! - Kevin & Rivo Team

5 / 5 Share

Aug. 18, 2024

Using app

9 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 18, 2024

Fantastic App. Great support

Using app

About 2 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for your kind words! We're thrilled to hear you're loving the app and our support team. 😊 - Kevin & Rivo Team