Rivo: Loyalty Program, Rewards
Retain customers with loyalty, rewards, referrals & accounts
Rating
4.8
feedback
1,388
chart
#997
All reviews
Review RSS Feed
Nov. 12, 2024
Have just installed the app. So far everything seems to work, and customer support is excellent, fast, efficient. Arianne was super helpful and even provided extra tips.
Great to hear that you're off to a good start! Thanks for the kind words. We're here whenever you need us—happy selling! - Kevin & Rivo Team
Nov. 12, 2024
Amazing customer service :) very happy
Thank you! We're thrilled you're happy with our service. 😊 If you need anything else, just let us know! - Kevin & Rivo Team
Nov. 12, 2024
I got to hand it to the Rivo app and the support team. Jel is a awesome team rep. When I say awesome I mean AWESOME. What i didn't understand Jel made it clear and precise, any question that I had Jel had me covered on all ends making it easier for me to navigate the app. Thanks Jel you were a big help for me and my business.
So glad to hear that! Thanks for sharing your positive experience. We're always here to help make things smoother for you and your business! - Kevin & Rivo Team
Nov. 12, 2024
Arriane was really helpful, helped us set up everything up with ease !
We're glad to hear the setup went smoothly with our help! Thanks for sharing your positive experience. 😊 - Kevin & Rivo Team
Nov. 12, 2024
One of the best customer service I have had on Shopify period! Arianne was super helpful, sorted out things with me and was quick on the reply. The platform is easy to use, and has lots of features to play with! Also has POS integration which Arianne pointed out which is super useful! She managed to give up loads of goodies on the app and was just super helpful! Was with Loyalty Lion before this and they don't really have a "customer service", and takes days to reply. SO based on that, Rivo is Awesome!!!
We're thrilled you had such a positive experience with our customer service and our app's features! Thank you for the awesome feedback and for choosing us over Loyalty Lion. We're here to support you every step of the way! 😊 - Kevin & Rivo Team
Nov. 12, 2024
Rivo got some really cool features that make it easy to start a loyalty program. I especially like that there's no limit on how many customers can join or how many emails you can send. Plus, their support is amazing. IsJel helped me out so much, and she was super patient while she got everything set up for me.
We're thrilled you're enjoying the features of Rivo and the flexibility it offers for your loyalty program! Thanks for the fantastic feedback on our support team. 😊 - Kevin & Rivo Team
Nov. 12, 2024
Quick, performant,very kind,a 5 stars CS for sure!
Thank you for the five-star review! We're thrilled to hear you had a quick and kind experience with our customer service. 😊 - Kevin & Rivo Team
Nov. 11, 2024
Extremely fast response and reply from customer service (Pete). Very friendly and knowledgeable.
Thank you for the feedback! We're glad you experienced fast, friendly, and knowledgeable service from our team. 😊 - Kevin & Rivo Team
Nov. 11, 2024
Awesome app
Glad you're loving the app! Thanks for the great feedback! 😊 - Kevin & Rivo Team
Nov. 10, 2024
So far - So good! Support for the initial setup has been fantastic. Paul was extremely helpful and made the process actually enjoyable! Thanks Paul and the team.
We're so glad to hear that the setup process was smooth and enjoyable, thanks to our support team! Your appreciation means a lot to us. 😊 - Kevin & Rivo Team
Nov. 7, 2024
Great app with great support. I messaged for some help and Abbie was straight back to me
Thanks for the feedback! We're glad our support team was quick to assist you. Happy to hear you're enjoying the app! 😊 - Kevin & Rivo Team
Nov. 7, 2024
User friendly! very simple to use. Love it <3
So glad to hear you love it! Thanks for appreciating the simplicity. 😊 - Kevin & Rivo Team
Nov. 6, 2024
Only just got started with Rivo but had an amazing first experience with their customer support. Seems Rivo was certainly the right choice to make as a loyalty program app.
Welcome aboard! We're so glad your first experience with us was a hit. Thanks for choosing Rivo, and we're excited to support your loyalty program journey! 😊 - Kevin & Rivo Team
Nov. 6, 2024
The supporting team is excellent, very quick response and helpful. Especially shouting out for Jel. All the features are easy to use. And the app is with great value. I really like the idea of tiered loyalty programme. The only thing is I really want the feature that the customer could have discount on every order they make once they reach certain tier rather than one-time off discount. I'll be so happy to update my plan as long as this feature becomes available.
Thank you for the wonderful feedback and suggestion! We're thrilled you're enjoying the app and our support team. We'll definitely consider your idea for continuous discounts in future updates! 😊 - Kevin & Rivo Team
Nov. 6, 2024
Dan was very helpful! I was having trouble for HOURS trying to customize our widget and he fixed this in under 5 minutes. Highly recommend Rivo.
Thank you so much! We're thrilled to hear support could resolve it quickly. 😊 - Kevin & Rivo Team
Nov. 5, 2024
Nov. 6, 2024
I don't know how to speak English very well but the boy was very kind and helped me with whatever I needed. Thank you so much
Thank you for your honest feedback. We're sorry to hear about the billing issues and the limitations you've experienced. We're continually working to improve and appreciate your patience. Your insights are invaluable to us. - Kevin & Rivo Team
Nov. 1, 2024
Rivo has been incredibly user-friendly and efficient. The support team, especially Bryan, provided invaluable assistance during our setup, ensuring a smooth and seamless integration.
We're thrilled that you found Rivo user-friendly and our support team helpful during your setup. Thanks for choosing us, and we're here to assist you anytime you need further help! - Kevin & Rivo Team
Nov. 1, 2024
So far I am loving the app and Bryan was very helpful.
Great you're loving the app and found our support helpful! Thanks for letting us know. If you need any more assistance, we're here for you. - Kevin & Rivo Team
Oct. 31, 2024
I had a great experience with Abbie. She answered all of my questions and even clarified a few terms for me. I thought her customer service was excellent! 5 stars all the way. I will add this to my other online store as well!
We're thrilled you had a great experience and appreciate the 5-star rating. Thanks for planning to add us to your other store too! - Kevin & Rivo Team