Rivo: Loyalty Program, Rewards
Rivo: Best Shopify Loyalty App for 2025
Rating
4.8
feedback
1,409
chart
#897
All reviews
Review RSS Feed
Nov. 7, 2024
Great app with great support. I messaged for some help and Abbie was straight back to me
Thanks for the feedback! We're glad our support team was quick to assist you. Happy to hear you're enjoying the app! 😊 - Kevin & Rivo Team
Nov. 7, 2024
User friendly! very simple to use. Love it <3
So glad to hear you love it! Thanks for appreciating the simplicity. 😊 - Kevin & Rivo Team
Nov. 6, 2024
Only just got started with Rivo but had an amazing first experience with their customer support. Seems Rivo was certainly the right choice to make as a loyalty program app.
Welcome aboard! We're so glad your first experience with us was a hit. Thanks for choosing Rivo, and we're excited to support your loyalty program journey! 😊 - Kevin & Rivo Team
Nov. 6, 2024
The supporting team is excellent, very quick response and helpful. Especially shouting out for Jel. All the features are easy to use. And the app is with great value. I really like the idea of tiered loyalty programme. The only thing is I really want the feature that the customer could have discount on every order they make once they reach certain tier rather than one-time off discount. I'll be so happy to update my plan as long as this feature becomes available.
Thank you for the wonderful feedback and suggestion! We're thrilled you're enjoying the app and our support team. We'll definitely consider your idea for continuous discounts in future updates! 😊 - Kevin & Rivo Team
Nov. 6, 2024
Dan was very helpful! I was having trouble for HOURS trying to customize our widget and he fixed this in under 5 minutes. Highly recommend Rivo.
Thank you so much! We're thrilled to hear support could resolve it quickly. 😊 - Kevin & Rivo Team
Nov. 5, 2024
Nov. 6, 2024
I don't know how to speak English very well but the boy was very kind and helped me with whatever I needed. Thank you so much
Thank you for your honest feedback. We're sorry to hear about the billing issues and the limitations you've experienced. We're continually working to improve and appreciate your patience. Your insights are invaluable to us. - Kevin & Rivo Team
Nov. 1, 2024
Rivo has been incredibly user-friendly and efficient. The support team, especially Bryan, provided invaluable assistance during our setup, ensuring a smooth and seamless integration.
We're thrilled that you found Rivo user-friendly and our support team helpful during your setup. Thanks for choosing us, and we're here to assist you anytime you need further help! - Kevin & Rivo Team
Nov. 1, 2024
So far I am loving the app and Bryan was very helpful.
Great you're loving the app and found our support helpful! Thanks for letting us know. If you need any more assistance, we're here for you. - Kevin & Rivo Team
Oct. 31, 2024
I had a great experience with Abbie. She answered all of my questions and even clarified a few terms for me. I thought her customer service was excellent! 5 stars all the way. I will add this to my other online store as well!
We're thrilled you had a great experience and appreciate the 5-star rating. Thanks for planning to add us to your other store too! - Kevin & Rivo Team
Oct. 30, 2024
App works how we need it, with little to no issues. Any time I have contacted support, responses have been quick, precise, friendly, and more importantly resolve the issue. Arianne was amazing today <3
We're glad the app fits your needs and our support impressed you! Thanks for the love. <3 - Kevin & Rivo Team
Oct. 29, 2024
Bryan had very nice manners, was quick to answer my questions and to the point.
Thank you for the feedback! We're glad to hear that our support was efficient and helpful. If you have any more questions, we're just a message away! - Kevin & Rivo Team
Oct. 29, 2024
Ich hatte das Vergnügen, mit Arianne über Rivo zu sprechen, und kann nur Positives berichten. Sie war unglaublich freundlich, geduldig und hat sich wirklich Zeit genommen, mir weiterzuhelfen. Sie hat meine Fragen kompetent beantwortet und mich hervorragend beraten. Ich habe mich während des gesamten Gesprächs gut aufgehoben gefühlt und bin sehr dankbar für ihre Unterstützung. Absolut empfehlenswert!
Wir freuen uns, dass Sie mit unserem Support-Team positive Erfahrungen gemacht haben. Wir sind immer für Sie da, wenn Sie uns brauchen – wir freuen uns, dass wir helfen konnten! Wir freuen uns sehr über Ihre Weiterempfehlung. - Kevin & Rivo Team
Oct. 29, 2024
So far the service and set up have been wonderful and easy.
Thanks for your kind words! We're glad you're finding everything easy and enjoyable. If you need anything, just let us know! - Kevin & Rivo Team
Oct. 28, 2024
Customer service is great! Arianne was an amazing help, she was very responsive, knowledgeable and really kind. I'm really looking forward to using this app
Thanks for the great feedback! We're thrilled you had an amazing experience with our support team and are excited for you to dive into using the app. 😊 - Kevin & Rivo Team
Oct. 28, 2024
This isn’t my first loyalty app I have used, but so far it does exactly what I need for a small business. I can’t yet afford the costly apps with all the bells and whistles, but this one hits the mark. It’s straightforward and reliable, and I’m more than happy with it. Plus, their support team is prompt, friendly, and super helpful (thanks Paul)
Thanks for your thoughtful review! We're delighted to hear our app fits your business needs and that you've found our support team helpful and friendly. 😊 - Kevin & Rivo Team
Oct. 27, 2024
Pete was very helpful and quick to resolve my concern. Thanks
That's fantastic to hear—thank you! We're always here to help, so don't hesitate to reach out if you need anything else! 😊 - Kevin & Rivo Team
Oct. 26, 2024
Bryan was so helpful and made my concerns easy to deal with. Thank you!
Awesome to hear that, thank you! We're always here to make things smoother for you. 😊 - Kevin & Rivo Team
Oct. 26, 2024
Thank you for the help!
You're welcome! Glad we could assist. Reach out anytime you need more help! 😊 - Kevin & Rivo Team
Oct. 26, 2024
Dan was quick to help out and was able to do everything ai requested. It was done so fast. Very impressed.
Thanks for your awesome review! We're thrilled to hear you had a great experience. If you need anything else, just give us a shout! - Kevin & Rivo Team