All reviews

Rating Breakdown

  • 5
    96% (2,242 ratings)
  • 4
    3% (69 ratings)
  • 3
    1% (13 ratings)
  • 2
    0% (3 ratings)
  • 1
    0% (11 ratings)
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5 / 5 Share

May 14, 2024

Amazing extension and support. Rivo team is available and always improving their solution, it's perfect.

Using app

3 months

Total reviews

5

Average rating

5.0

Developer Reply

Thanks a bunch! We're thrilled you love our extension and support. Continuous improvement is our goal, so stay tuned for even more greatness! - Kevin & Rivo Team

5 / 5 Share

May 13, 2024

The customer service is very responsive and helpful. They went above and beyond to help me with my issues and give additional recommendateions to improve the quality of my store.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the kind words! Glad we could assist you effectively. Feel free to reach out anytime for more tips to enhance your store's quality. - Kevin & Rivo Team

5 / 5 Share

May 11, 2024

Great support from Jel, she was friendly and very knowledgeable. Rivo has many features and a free plan.

Using app

About 3 hours

Total reviews

66

Average rating

4.9

Developer Reply

Thanks for sharing your experience! We're thrilled you found our support helpful and enjoyed exploring Rivo's features. Feel free to reach out if you need anything! 🌟 - Kevin & Rivo Team

5 / 5 Share

May 7, 2024

Nice work from the support team (Jel), yet getting to know the app

Store

GAROS

Using app

9 days

Total reviews

2

Average rating

5.0

Developer Reply

Glad you're enjoying the support! Feel free to explore more of the app's features at your own pace. We're here to help if you have any questions! - Kevin & Rivo Team

5 / 5 Share

May 4, 2024

It has been a great experience so far. Customer service has been a really big help and my customers love building points for future rewards.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for sharing! We're thrilled you're enjoying the experience. Delighted to hear our customer service and rewards program are hitting the mark! - Kevin & Rivo Team

5 / 5 Share

May 3, 2024

Jel was extremely helpful and great customer service. Great app!

Using app

About 3 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thanks a bunch! Glad we could assist you. Our team strives to deliver top-notch service. Enjoy using our app! - Kevin & Rivo Team

5 / 5 Share

May 3, 2024

The service is wonderful. The product is great. I love it!

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind words! We're thrilled you love our service and product. Your satisfaction means everything to us! - Kevin & Rivo Team

5 / 5 Share

May 2, 2024

I haven't started using this as our website hasn't opened, but I have installed it and gone through the settings, and been talking to their live chat support. Super seamless and easy experience so far. Cannot fault the team or software. The software gives you all kinds of options to generate rewards, I think it will pull in new clients. Can't wait to launch my site and see how things go.

Using app

8 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for sharing your positive experience! We're thrilled about your seamless setup and helpful support. Best wishes for a successful website launch! - Kevin & Rivo Team

5 / 5 Share

May 2, 2024

Always there for support and on speed!

Store

DECODE

Using app

3 months

Total reviews

4

Average rating

5.0

Developer Reply

We're thrilled you had a super experience! Thanks for your enthusiasm! If you need anything, we're here for you. 🌟 - Kevin & Rivo Team

5 / 5 Share

May 1, 2024

I already love this app! Abbie was a great help and delivered more than I can ask for!

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

We're delighted you're loving the app! Our support team is here to exceed your expectations every time. Enjoy your experience! πŸ˜ŠπŸ‘ - Kevin & Rivo Team

5 / 5 Share

May 1, 2024

I had such an amazing and positive customer service experience with Abbie at Rivo earlier today. While my query was simple enough in itself, Abbie went above and beyond and I came away with quite a few tips on how to make my online store better - so helpful for someone like myself who is a newbie to the world of e-commerce. Cheers!

Store

Yoja

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

We're thrilled about your positive experience with our support team! Helping you succeed in e-commerce is what we're all about. Cheers to your success! πŸŽ‰ - Kevin & Rivo Team

5 / 5 Share

April 30, 2024

Jel was very helpful and helped expand my customer limits. She was quick and efficient. I really appreciate her help! Thanks again!

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

We're thrilled to hear we've helped expand your customer limits! Thanks for the shoutout, we're here for you anytime! πŸ˜ŠπŸš€ - Kevin & Rivo Team

5 / 5 Share

April 30, 2024

We switched to this app mainly because of the customer support! amazing

Using app

15 days

Total reviews

2

Average rating

3.0

Developer Reply

Thanks for switching! Glad to hear you're enjoying our customer support. Let us know if there's anything else we can do for you! πŸ˜ŠπŸ‘ - Kevin & Rivo Team

5 / 5 Share

April 29, 2024

So far great and amazing customer service. Really eager to have this up and running.

Store

Suppist

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

We're glad you're having a great experience with our customer service! We're excited to help you get up and running smoothly. - Kevin & Rivo Team

5 / 5 Share

April 28, 2024

Of course I would recommend Rivo because of its convenience and quick support.

Store

Darrshi

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for recommending Rivo! We're thrilled you found convenience and speedy support with us. We appreciate your support! - Kevin & Rivo Team

5 / 5 Share

April 28, 2024

She was very niece and respectful. Did things quite with no problems and always help with other problems

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

We're delighted to hear your positive feedback. We aim to provide helpful service with a smile. Looking forward to assisting you again! - Kevin & Rivo Team

5 / 5 Share

April 27, 2024

The customer service is very helpful, it does takes me about 3 hours to set it up completely but I'm happy with how everything turns out!

Store

HEYLENS

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for sticking with it! We're glad to hear that you're happy with the results. If you need further assistance, we're here to help! 😊 - Kevin & Rivo Team

5 / 5 Share

April 27, 2024

great quick customer support in chat feature.

Using app

6 days

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for your feedback! We're happy to hear you had a great experience with our chat support. 😊 - Kevin & Rivo Team

5 / 5 Share

April 26, 2024

I've used the app before on another website and I was extremely happy with it. when I launched my new site, adding this was a no brainer!!

Using app

About 5 hours

Total reviews

1

Average rating

5.0

Developer Reply

Fantastic! We're so glad you've continued to enjoy our app with your new site. Thanks for sticking with us! 😊 - Kevin & Rivo Team

5 / 5 Share

April 25, 2024

I'm very new to this app, but so far it seems great and the customer service team is fabulous.

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for the kind words! We're thrilled you're enjoying the app and our customer service. Welcome aboard! 😊 - Kevin & Rivo Team