Rivo Loyalty Rewards Referrals
Rivo: Best Shopify Loyalty App for 2024
Rating
4.9
feedback
2,349
chart
#537
All reviews
Rating Breakdown
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Jan. 12, 2023
Overall a great app, with terrific customer service. However limited integrations with other apps I use, and getting the functionality I needed, involved being upgraded to levels that were not affordable for me.
Feedback like this helps us consistently improve our customer experiences and gauge what we're doing right and where we can make adjustments. I have sent over your feedback to our product team. Best regards, Kevin
Dec. 13, 2022
The customer support is the best, in fact, Pete is an one of the best Reps. This is the reason im given Rivo 4 stars. In order to give the app 5 stars, i need to try it first. Thanks Pete :)
Hi mishnsamshop team! 👋 Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please don't hesitate to send us a message. Our team will be delighted to assist you! Best wishes, Kevin
Nov. 17, 2022
Real easy to use and great customer service. thanks to the advisor who attended to me. Would definitely recommend this app for anyone looking to boost customer satisfaction.
Thank you for taking the time out of your day to leave us a review! 😃 Our team here at Rivo is always striving to exceed your expectations, so if there is any specific feedback you would like to give us that would have scored us a 5-Star review, please let us know and we would be happy to see where we can improve. 🙌 All the best, Kevin
Nov. 14, 2022
Great app so far, Yaci has helped me a lot with it so thank you to her! Like the integration a lot, wish it had more customizable features for a free user. I am just a small store at the moment so it has to be free. Hopefully I can move on to paid plans in future.
Nov. 1, 2022
I'm giving a 4 star for customer service. Abbie helped to understand how to use the app and some extra information to get better results for my store. She was very helpful and nice. Thanks again Abbie! Will change star rating after I see the results of using app but I think it will change to a 5 star.
Hi, Forever Empowered Creations team! 👋 Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience so any thoughts, suggestions, questions, or concerns would be fantastic! 😊 Please don't hesitate to send us a message. Our team would be delighted to assist you! Best regards, Kevin
Oct. 19, 2022
It's the team that makes the difference! They want to hear from you. You can't get lost, they are always right there to help. Pretty cool to have a company that truly cater to you and your biz.
Thanks for the review, FestivalFlex team! Is there anything else we could have done to make this a 5-star experience? Feel free to let us know. 😊 Best regards, Kevin
Sept. 6, 2022
I am new to the app so can't really rate it but the customer service is great and my chat with Arianne was very productive
Hi, The Flying Yogi team! 👋 Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please don't hesitate to send us a message. Our team would be delighted to assist you! Best regards, Kevin
July 22, 2022
Customer service is always quick to respond, anyone we interact with is more than happy to help. Lance was great with what I needed today. The only downside is the free plan doesn't offer much, but it works for what we need right now.
Hey, Lilac Market Headbands team! 👋 Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please don't hesitate to send us a message. Our team would be delighted to assist you! Best regards, Kevin
June 29, 2022
I just started using this app, but my experience is very positive. Abbie in Support was most helpful!
Hey, Joitoyz! 👋 Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please don't hesitate to send us a message. Best regards, Kevin
April 16, 2024
I really enjoy the app for my small business, and I'm using the free version! Super surprised at how quick the customer service is and how helpful they are. It's hard to come by that now a days. Jel was great with helping me with the few questions I had!
We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and review! Best regards, Kevin
June 13, 2022
I am still learning the app and what it offers but so far I find it to be user friendly. I had amazing customer service via the web chat with Abbie. She was very helpful. I have no complaints!
Hey Pitbull Coffee Co! Just checking in to see how you are liking the app so far. Our goal is for you and all Shopify merchants to have a 5-Star experience with our apps. Was there anything that you were unsure about or are there any questions that we can help answer? Feel free to let us know via chat and we would be happy to assist. Much appreciated, Kevin
May 23, 2022
This app was very helpful in helping in creating new ways to obtain and hold onto new customers in an effective manner. Pete had excellent customer service and was a great help.
April 21, 2022
I used this app to establish a rewards program on my site, and there are definitely a LOT of different features to choose from. Customer service/support has always been amazing.
April 14, 2022
Arianne mi ha aiutato tantissimo a impostare l'app non vedo l'ora di usarla e vedere se aiuta il nostro store a migliorare le conversioni!
April 5, 2022
I wish birthday points were available for free, but other than that this app provides a lot! Customer service is great!
March 15, 2022
Great starter features for loyalty program.Will have to play with it more to see which options bring best results.
Feb. 21, 2022
Arianne was very helpful. The one thing i think needs changing with the app, is the customer section. It's not accurate with the customers signing up. It seems to just add customers, but these customers havent necisarily signed up to the app.
Feb. 16, 2022
Having a loyalty program has certainly encouraged our customers to return. The customer service is quick to respond to questions I have had and help me with some of the details when setting up. I would highly recommend!
Jan. 25, 2022
Ryan was super helpful and quick, assisted in getting the app going for me. I'm a first time user but I'm sure if the app is anything like customer service it will be amazing. Thank You
Jan. 9, 2022
Easy to use app, and very good for building customer loyalty and receiving their registration, the only negative note is the free service is a little limited