Rivo: Loyalty Program, Rewards
All reviews
Review RSS feed
Arianne from the chat was amazing and very helpful thank you so much for all your help!!
Thanks for the feedback! We're glad our chat support could assist you. If there's anything else we can do to improve your experience, just let us know! - Kevin & Rivo Team
Has the features I need at a fair price. Good responsive support as well.
Thanks for your feedback! We're glad you're finding what you need with us. Excited to impress you further as you continue! 😊 - Kevin & Rivo Team
Great. Love the on-site option, easy to use, and better than similar priced competitors. Minus one star because it’s a bit clunky to use and force to look the way you want it to. I have to refresh a lot to continue to get the app customizer to display properly on the Shopify back end. Not sure if that’s an app thing or Shopify, but it get frustrating during set up. But other than that, customer service is great and I love it so far.
Thanks for your feedback! We're glad you enjoy our customer support. Sorry to hear about the display issues, we'd love to help solve this. Feel free to reach out to our support team anytime – we're here to help! - Lea & Rivo Team
We appreciate your feedback. If there's anything we can do to improve your experience and make it even better, please feel free to reach out. We're here to help! - Lea & Rivo Team
Jel- was amazing help today. She solved our issue and also gave us feedback that was very helpful. She is a rockstar of a worker and I really appreciated what she did for the store. She needs a promotion!!! 4 star on app, 5 star on customer support specialist.
Thank you for your feedback! We're glad to hear that our support team was able to provide you with great assistance and helpful feedback. Please let us know if there's anything else we can do to improve your experience further. We value your feedback and are always here to assist you in any way we can! - Lea & Rivo Team
The app is good and easy to use for my customers. The customer service is awesome, quick and helpful responses. I just hate they nearly doubled their prices but it's still not as expensive as some other apps. I definitely would recommend to others.
Thanks for the review! We're glad you find our app easy to use and the customer service helpful. We appreciate your feedback. While our recent price increase was necessary to introduce new features, we understand your concern. Please let us know if there's anything we can do to improve your experience further. We value your satisfaction and appreciate your recommendation! - Lea & Rivo Team
Super helpful, when I used the chat box, it was quick and simple and Pete got everything sorted for me above and beyond what I was hoping. Very helpful. Couldn't be happier
Thank you so much for taking the time to share your positive experience with us! We're thrilled that you found our chat box support to be quick, simple, and above and beyond your expectations. As we strive to provide the best possible support experience for all of our customers, we're always looking for ways to improve. With that in mind, we would love to know if there was anything that you think we could have done better to improve your experience. Your feedback is incredibly valuable to us, and we appreciate any insights you can provide. Thank you again for choosing our service. Best regards, Kevin
We started this on a pilot basis and early results are encouraging. The support desk (Mica) was very helpful in getting to know about doubts and resolving issues
Thank you for taking the time to leave a review. We're glad that you had a positive experience with our service. If there's anything we can do to improve your experience, please don't hesitate to reach out. We value your feedback and want to ensure that we're providing the best possible service to our customers. All the best, Kevin
I am new to the app so can't really rate it but the customer service is great and my chat with Arianne was very productive
Hi, The Flying Yogi team! 👋 Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please don't hesitate to send us a message. Our team would be delighted to assist you! Best regards, Kevin
Customer service is always quick to respond, anyone we interact with is more than happy to help. Lance was great with what I needed today. The only downside is the free plan doesn't offer much, but it works for what we need right now.
Hey, Lilac Market Headbands team! 👋 Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please don't hesitate to send us a message. Our team would be delighted to assist you! Best regards, Kevin
I really enjoy the app for my small business, and I'm using the free version! Super surprised at how quick the customer service is and how helpful they are. It's hard to come by that now a days. Jel was great with helping me with the few questions I had!
We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and review! Best regards, Kevin
Great starter features for loyalty program.Will have to play with it more to see which options bring best results.
Great app, easy and intuitive. Needs integration with the POS/ability to change member/customer status but this is a really useful tool.
Il supporto è molto valido e disponibile. ho avuto bisogno di qualche chiarimento e l'aiuto ricevuto è stato oltre le aspettative. App facile ed intuiva, ma per capirne il reale vantaggio dovrò aspettare ancora qualche mese.
Siamo così felici che tu sia soddisfatto della nostra app e dell'assistenza clienti. Se hai domande o problemi lungo il percorso, non esitare a farcelo sapere. Ci piace essere parte della crescita e del successo della tua attività. Ciao, Kevin
La aplicación bastante útil para mantener a los clientes interesados, me agrada mucho su programa de puntos, he tenido varios que los usan bastante seguido.
Muchas gracias por el comentario! Nuestro objetivo es superar sus expectativas y nos encantaría escuchar sus comentarios sobre cómo podríamos haber hecho de su experiencia una revisión de 5 estrellas. Envíenos un mensaje en cualquier momento. Saludos cordiales, Kevin
Aplicación totalmente personalizable. De manera que puedes adaptarla a tu negocio sin problema. Es muy costoso traducir todo al idioma de la tienda... son muchos campos
Super helpful to put up a full working loyalty & reward program in the shop and also quick support. It just seems not possible to translate all of the texts to another language.
Just started with this app on a free account. Once configured, I tested it live and had a bunch of questions based on why this is happening like this, and like that etc. The Customer Support was very prompt and patient in answering all my queries and helped me understand how the app works. That was great - thank you very much.
Your review is important to us and so much appreciated! 🙂 Your thoughts, concerns, and suggestions are what we want to know, so we can make sure you and other users have a 5-Star experience. Feel free to reach out to [email protected] anytime! All the best, Kevin
I just attached this app. The person assisting me was very helpful. I am expecting this app to bring me real loyal customers , so here goes.
Thank you so much for the review! 😊 Wondering what we could do to make your experience a 5 star one? Please feel free to send any feedback to [email protected]. Much appreciated, Kevin
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.