Rivo: Loyalty Program, Rewards
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The best loyalty app so far, and support team is responsive and professional.
Thanks for the high praise! We're thrilled you love our loyalty app and find our support team responsive and professional. We appreciate your feedback! - Kevin & Rivo Team
Super great app and customer service!! Easy to use and design is so clean looks fancy!
Thanks so much! We're thrilled you love the app's design and found our customer service great. We appreciate your feedback! - Kevin & Rivo Team
Absolutely love the app, they give you so much support and tips on how to improve your page. Thanks Arianne. Definitely recommend!
Thanks for the love and recommendation! We're thrilled to support and provide tips for your page's success. Here to help anytime! - Kevin & Rivo Team
Customer Service with Abbie was very nice.
Thank you! We're glad you had a nice experience with our customer service. We appreciate your feedback! - Kevin & Rivo Team
Parfait !
Merci ! Nous sommes ravis que vous le pensiez. Nous sommes là pour continuer à vous offrir une expérience exceptionnelle ! - Kevin et l'équipe Rivo
Jel was super helpful and ready to help with various things. I really appreciate your hard work guys and keep it up!!
Thanks so much! We're glad to be helpful and appreciate your kind words. We'll keep working hard to support you! - Kevin & Rivo Team
Great app with a lot of flexibility. Great team with plenty of support as well!
Thanks so much! We're thrilled you're enjoying the app's flexibility and our team's support. We're here to help anytime! - Kevin & Rivo Team
Chat support was very helpful!
Happy to hear our chat support was helpful! Thanks for letting us know. We're here whenever you need us! - Kevin & Rivo Team
Very helpful staff and fast replies.
Thanks for your feedback! We're glad to provide fast help when you need it. Happy to assist anytime! - Kevin & Rivo Team
Abbie was GREAT!!!
Wonderful! Thanks for letting us know. We're always here to help! 😊 - Kevin & Rivo Team
I cannot recommend Rivo enough. We had a slight implementation issue, but I judge a company on how they respond to issues. I was impressed that the CEO took the time to chat 1 on 1 to make sure our issue was fully resolved. This level of support is greatly appreciated and should reassure anyone looking for a rewards program. I highly recommend Rivo.
Hey Chris, James here from Rivo. First of all, I am so sorry for your experience so far using the app. Not an ideal first impression and looking back on the support conversations, it makes total sense based on the issues that occurred. On the actual issue: looks like what happened here was a slight discrepancy with the orders backfill. I know what went wrong here and I'd like to clarify a few things around logic with you before proceeding with a fix. We have a fully remote team and while we try to respond in 1 business day to escalated tickets, sometimes a timezone difference or a weekend makes that difficult. I'm very sorry for the time it took us to respond there, and in the future when you contact support, it'll be much quicker, or you can email me directly at [email protected]. I've reached out over email to jump on a google meet (sent you a link). Let me know if you can join that we'll get to the bottom of what's happening. Thanks and looking forward to hearing back from you! Cheers, James
Pete was very attentive and managed to answer my questions very clearly. I'm in the test phase but the application promises a lot and is very simple to configure. I'll be back in a few weeks to give you more complete feedback.
Thanks for sharing your initial thoughts! We're glad the setup went smoothly. Looking forward to your detailed feedback soon! - Kevin & Rivo Team
best app
Thank you for calling us the best app! We're happy to hear you're enjoying it. If there's anything more we can do for you, just let us know! 😊 - Kevin & Rivo Team
Rivo has been an exceptional app & company to work with! Top notch service, especially from Bryan on the support team.
Thanks for your kind words! We're thrilled to have you with us and proud to provide top-notch service. 😊 - Kevin & Rivo Team
Always response quickly and effcient.
Thank you so much! We're glad to hear you've been pleased with our quick responses. We're here for you anytime! - Kevin & Rivo Team
Great customer Service, happy to start with a loyalty programm.
Thanks so much for your feedback! We're thrilled to have you start with our loyalty program. Here's to your success! - Kevin & Rivo Team
Great customer support! Immediately after installing rivo I started chatting with Jel, who helped me setting everything up and also provided some on-top-support. Love the first impression of that tool and really look forward working with rivo. Thanks, Jel!
Thanks for the kind words! We’re thrilled you had a great start with Rivo and that our support team could help. We’re excited to have you on board and look forward to your journey with us! - Kevin & Rivo Team
Support from Paul was very helpful. Almost instant response, think he had to do a bit of digging for the solution as it wasn't obvious at first but he was able to find it out in the space of 40mins! (amongst helping others I imagine) Many thanks, Alec
Wow, thanks for your patience and the great review! We're glad we could find the solution for you. Our support team is always here to help! - Kevin & Rivo Team
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