Rivo: Loyalty Program, Rewards
Rivo: Best Shopify Loyalty App for 2025
Rating
4.8
feedback
1,409
chart
#897
All reviews
Review RSS Feed
Aug. 25, 2024
Abbie was GREAT!!!
Wonderful! Thanks for letting us know. We're always here to help! 😊 - Kevin & Rivo Team
Aug. 27, 2024
I cannot recommend Rivo enough. We had a slight implementation issue, but I judge a company on how they respond to issues. I was impressed that the CEO took the time to chat 1 on 1 to make sure our issue was fully resolved. This level of support is greatly appreciated and should reassure anyone looking for a rewards program. I highly recommend Rivo.
Hey Chris, James here from Rivo. First of all, I am so sorry for your experience so far using the app. Not an ideal first impression and looking back on the support conversations, it makes total sense based on the issues that occurred. On the actual issue: looks like what happened here was a slight discrepancy with the orders backfill. I know what went wrong here and I'd like to clarify a few things around logic with you before proceeding with a fix. We have a fully remote team and while we try to respond in 1 business day to escalated tickets, sometimes a timezone difference or a weekend makes that difficult. I'm very sorry for the time it took us to respond there, and in the future when you contact support, it'll be much quicker, or you can email me directly at [email protected]. I've reached out over email to jump on a google meet (sent you a link). Let me know if you can join that we'll get to the bottom of what's happening. Thanks and looking forward to hearing back from you! Cheers, James
Aug. 24, 2024
Pete was very attentive and managed to answer my questions very clearly. I'm in the test phase but the application promises a lot and is very simple to configure. I'll be back in a few weeks to give you more complete feedback.
Thanks for sharing your initial thoughts! We're glad the setup went smoothly. Looking forward to your detailed feedback soon! - Kevin & Rivo Team
Aug. 22, 2024
best app
Thank you for calling us the best app! We're happy to hear you're enjoying it. If there's anything more we can do for you, just let us know! 😊 - Kevin & Rivo Team
Aug. 21, 2024
Rivo has been an exceptional app & company to work with! Top notch service, especially from Bryan on the support team.
Thanks for your kind words! We're thrilled to have you with us and proud to provide top-notch service. 😊 - Kevin & Rivo Team
Aug. 21, 2024
Always response quickly and effcient.
Thank you so much! We're glad to hear you've been pleased with our quick responses. We're here for you anytime! - Kevin & Rivo Team
Aug. 21, 2024
Great customer Service, happy to start with a loyalty programm.
Thanks so much for your feedback! We're thrilled to have you start with our loyalty program. Here's to your success! - Kevin & Rivo Team
Aug. 20, 2024
Great customer support! Immediately after installing rivo I started chatting with Jel, who helped me setting everything up and also provided some on-top-support. Love the first impression of that tool and really look forward working with rivo. Thanks, Jel!
Thanks for the kind words! We’re thrilled you had a great start with Rivo and that our support team could help. We’re excited to have you on board and look forward to your journey with us! - Kevin & Rivo Team
Aug. 19, 2024
Support from Paul was very helpful. Almost instant response, think he had to do a bit of digging for the solution as it wasn't obvious at first but he was able to find it out in the space of 40mins! (amongst helping others I imagine) Many thanks, Alec
Wow, thanks for your patience and the great review! We're glad we could find the solution for you. Our support team is always here to help! - Kevin & Rivo Team
Aug. 19, 2024
Great support and easy to use, really happy
Thanks for sharing your positive experience. We're here to make things easy and support you all the way! - Kevin & Rivo Team
Aug. 19, 2024
Awesome experience with Rivo, just starting out
Welcome aboard! We're excited to be part of your journey and thrilled you're enjoying Rivo. Thanks for the great review! - Kevin & Rivo Team
Aug. 18, 2024
Fantastic App. Great support
Thanks for your kind words! We're thrilled to hear you're loving the app and our support team. 😊 - Kevin & Rivo Team
Aug. 18, 2024
I reached out to Paul for a couple of questions. He was very quick to assist me. I was a little bummed to find out there isn't a way for customers to enter text on question based "ways to earn" tasks within the app like a couple of other apps offer and the only work around is to create a form with a separate URL or something. Hopefully an in app question/form option comes in the future since it really is a great app. Either way, Paul was great and gave me the little bit of code I needed for the landing page in like 5 seconds.
Thanks for your feedback! We're glad our support team was quick to help. We appreciate your suggestion and will keep it in mind for future updates. Happy to hear you're enjoying the app overall! - Kevin & Rivo Team
Aug. 17, 2024
I love this app! I have tested pretty much all the loyalty apps available for Shopify, and this is by far the best. Even better is the awesome customer service. Jel was very helpful today and upgraded my account for free! Now that's service!
So glad to hear that, thank you! We're thrilled you love the app and our service. Enjoy your upgrade! 😊🎉 - Kevin & Rivo Team
Aug. 16, 2024
Aug. 16, 2024
"Rivo has been a game-changer for my store! Their support is outstanding, they are always there when I need it. Highly recommend!"
Awesome to hear, thank you! We're here whenever you need us. Really appreciate the recommendation! 🌟 - Kevin & Rivo Team
Aug. 15, 2024
Aug. 15, 2024
Easy Set up
Thanks for your review! We're thrilled to hear setup was a breeze for you. 😊 - Kevin & Rivo Team