Rivo: Loyalty Program, Rewards
Rivo: Best Shopify Loyalty App for 2025
Rating
4.8
feedback
1,408
chart
#867
All reviews
Review RSS Feed
June 20, 2024
I recently started using the Rivo app and have been thoroughly impressed with its functionality and user-friendly interface. What made my experience even better was the exceptional customer service provided by Abbie. She was incredibly helpful and patient, answering all my questions promptly and thoroughly. Her support made navigating the app and utilizing its features much easier. I highly recommend the Rivo app, and a special shout-out to Abbie for her outstanding assistance!
Thank you so much for your fantastic review! We're delighted about your positive experience with our app and customer service. Your shout-out means the world to us! - Kevin & Rivo Team
June 17, 2024
very great app, I use to choose simile as my loyalty app, but the price too expensive for me, with Rivo, the price is much much better, and the greatest part is customer support, that really impressive me
Thank you so much for your kind words! We're thrilled you're enjoying Rivo and our customer support. We always strive to offer great value. Your feedback means a lot to us! 😊 - Kevin & Rivo Team
June 17, 2024
Friendly employee and solved my problem. Thanks a lot!
Thank you for your feedback! We're glad our team could assist you effectively. Let us know if you need anything else in the future! - Kevin & Rivo Team
June 16, 2024
The app is great but the customer service is UNBELIEVABLE. They will walk you through any issues you have, step by step and stay with you until its fixed.
Thank you for your kind words! We're delighted you're happy with our app and customer service. We're here to help anytime you need us! - Kevin & Rivo Team
June 16, 2024
Thank you for your help Arianne! Great App!
Thank you so much! We're thrilled you love our app! Your feedback means a lot to us. Enjoy using it! - Kevin & Rivo Team
June 12, 2024
I was fortunate to have Abbie assist me setting up a loyalty and referral program and can't say enough here about the fantastic service I received. The cost of the app can't be beat for what you get. While the free app has everything I need to get started, I opted for the Scale plan with a fully customized landing page and more enhanced options. This plan is still WAY less expensive than the majority of loyalty programs. Plus it is extremely straightforward and easy to use and understand (both from a customer perspective and a user perspective). The landing page was beautifully developed according to my established theme in just a short time. All my questions were answered and I was supported every step of the way. Too bad I can't leave more stars but I can't recommend this app enough.
Thrilled to hear about your positive experience! Thanks for choosing our Scale plan. We're always here to support your growth and make sure you have everything you need. Thanks for the fantastic review! - Kevin & Rivo Team
June 12, 2024
Using Rivo for a referrals progam and so far so good. Had some initial issues testing (due to their fraud detection tools I was unaware of), but was able to get some superb customer service from Jel on the support team. She was kind enough to provide a screen recording to validate that everything was working as expected. Looking forward to seeing this help drive loyalty with our customers and brand!
Thanks for your review! Glad to hear our support team could help you navigate those initial bumps. We're excited to see your loyalty program thrive with Rivo! - Kevin & Rivo Team
June 7, 2024
Great experience with Pete, who helped set up the initial settings. He was also very helpful with other features on the app, as well as some of our other website features as well.
Thanks for sharing! We're thrilled our team could assist you with setting up and exploring our app's features. We're always here to help! - Kevin & Rivo Team
June 4, 2024
great servcie
Thanks for the kind words! We're thrilled to hear you had a great experience with us. Looking forward to serving you again soon! 😊 - Kevin & Rivo Team
June 3, 2024
Excellent app and great customer service! 10 out of 10!
Thank you so much for your awesome review! We're thrilled you love the app and our service. 10/10 from you is the best reward! 😊 - Kevin & Rivo Team
May 29, 2024
It was great experience with the app and your support team (Pete)
Delighted to hear you had a great experience with both the app and our support team! Thanks for sharing your positive feedback! 😊 - Kevin & Rivo Team
May 28, 2024
There is only a reason why they have 4.9 stars. THEY'RE AMAZING!!! Special thanks to Arianne for predicting our requests and supporting us.
Thrilled you found us amazing! 🌟 Thanks a ton for the shoutout! Our support team's always here to predict and meet your needs. 😊 - Kevin & Rivo Team
May 28, 2024
The loyalty program sounds great, was super easy to set up too! :)
We're thrilled you found our loyalty program easy to set up! Keep enjoying the perks, and don't hesitate to reach out if you need anything. - Kevin & Rivo Team
May 26, 2024
May 23, 2024
We've been using Rivo for about 6 months and have had an amazing experience so far. Their customer service is top tier – fast, efficient, and extremely helpful. Jel was incredibly kind and went above and beyond to upgrade our account with features outside of our paid plan to help us get the best use out of the app. Would definitely recommend!
Thanks a bunch for sharing your experience! Glad to hear our customer service and upgrades have made your Rivo journey awesome. Cheers to more productive days ahead! - Kevin & Rivo Team
May 21, 2024
Works great and awesome customer service!
Awesome! We're thrilled you're enjoying the app and our service. Thanks for the support! 😊👍 - Kevin & Rivo Team
May 20, 2024
Super helpful during onboarding! Abbie was great!
Delighted to hear you found our onboarding helpful and support great! We're here whenever you need assistance. Thank you for your feedback! - Kevin & Rivo Team
May 20, 2024
this app is the best referral/ loyalty app you can add to your store i have not been using it long but the support has always been there and they are always so helpful and will do anything they can i would definitely recommend
Thank you so much for your kind words! We're thrilled to hear you're enjoying our app and our support team. Your recommendation means a lot to us! 😊 - Kevin & Rivo Team
May 19, 2024
I had to contact support to remove branding and spoke with Pete and had an excellent experience. He was attentive and quick in solving what I needed done.
Delighted to hear you had a smooth experience with our support team! We're here to help. Let us know if there's anything else we can assist you with. - Kevin & Rivo Team
May 14, 2024
Amazing extension and support. Rivo team is available and always improving their solution, it's perfect.
Thanks a bunch! We're thrilled you love our extension and support. Continuous improvement is our goal, so stay tuned for even more greatness! - Kevin & Rivo Team