All reviews

Rating Breakdown

  • 5
    96% (2,242 ratings)
  • 4
    3% (69 ratings)
  • 3
    1% (13 ratings)
  • 2
    0% (3 ratings)
  • 1
    0% (11 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 28, 2024

I was having a slight problem as I was completing an upgrading on-boarding process. Paul came to my rescue. Very efficient, very quick and excellent service!!

Using app

Almost 3 years

Total reviews

3

Average rating

5.0

Developer Reply

We're happy that we could efficiently and quickly assist you during the upgrade process! Thanks for the excellent feedback. - Kevin & Rivo Team

5 / 5 Share

April 30, 2024

Thanks for your help Arianne she responded quickly and helpfully to my request.

Using app

About 1 year

Total reviews

18

Average rating

5.0

Developer Reply

We're glad that you received quick and helpful assistance! Thank you for sharing your experience. - Kevin & Rivo Team

5 / 5 Share

Jan. 25, 2024

Not often I take my time to do a review. However the service level of the people behind this app was just phenomenal. Wonderful service all the way and the app seems to work flawlessly.

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We're thrilled about your phenomenal experience with our service and app. Your feedback is greatly appreciated! - Kevin & Rivo Team

5 / 5 Share

Oct. 16, 2024

I had a person called Dan, helping me with the issue I had. It was super pleasant to talk with him and my issue was solved very fast! Very satisfied with the quick response from their team. Keep it up guys, it's amazing!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 20, 2024

This agent really was a joy to work with and went above and beyond just to help me.

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Thrilled to hear you had a great experience! Your kind words mean a lot, and we're always here to help. 😊 - Kevin & Rivo Team

5 / 5 Share

Jan. 19, 2024

Great

Store

Cap On

Using app

7 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for the review! Feel free to reach out if you need help along the way! πŸ™‚ - Kevin & Rivo Team

5 / 5 Share

Jan. 12, 2024

App works great and is easy to update, customer support is the best! (Jel)

Using app

About 1 year

Total reviews

7

Average rating

5.0

Developer Reply

Thrilled to hear you're loving our app and customer support! Thanks for sharing your positive experience. 😊 - Kevin & Rivo Team

5 / 5 Share

Jan. 7, 2024

Very helpful CS

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for your kind words! Glad to hear you found our support team helpful. We're always here to assist you! 😊 - Lea & Rivo Team

5 / 5 Share

Jan. 6, 2024

I love the app! And they have excellent customer service!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Glad you're loving our app and our support team could assist you! Thanks for your kind words! - Lea & Rivo Team

5 / 5 Share

Dec. 31, 2023

I use both Rivo Loyalty and Reviews and my experience so far has been very good. Seems like a mature app, not technical issues, and when I've needed help their techs (looking at you Paul) have been prompt and efficient. Would definitely recommend.

Using app

2 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for sharing your experience! Happy to hear you're enjoying both our apps and our support team was able to help! We appreciate the recommendation! - Lea and Rivo Team

5 / 5 Share

Dec. 25, 2023

It's very simple to use and very efficient.

Using app

About 15 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your feedback! We're thrilled you find our app simple and efficient. Your feedback means a lot to us. - Lea & Rivo Team

5 / 5 Share

Dec. 22, 2023

Happy with the app so far. Arianne was amazing, right from the beginning I was offered support and very thankful I can speak with someone in real time. Looking forward to launching this and seeing what my customers think

Using app

2 days

Total reviews

3

Average rating

5.0

Developer Reply

Thrilled you're enjoying the app and our support! Can't wait to hear how your customers like it too. Thanks for sharing your experience! - Lea & Rivo Team

5 / 5 Share

Dec. 22, 2023

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 21, 2023

Awesome Support

Using app

19 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the awesome feedback! Your satisfaction is our top priority. 😊 - Lea & Rivo Team

5 / 5 Share

Dec. 20, 2023

arinna was very helpful and showed me the ways of this rewards program

Using app

13 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for sharing your experience! We're thrilled to hear our support team was helpful and made the app easy for you. Appreciate your kind words! - Lea & Rivo Team

5 / 5 Share

Dec. 12, 2023

Jel was great! Service was smooth quick and to the point!

Using app

23 days

Total reviews

2

Average rating

5.0

Developer Reply

Awesome to hear you enjoyed our support service! Your feedback means a lot. Were here to help anytime! - Lea & Rivo Team

5 / 5 Share

Dec. 10, 2023

Abbie was amazing at communicating. She was also very helpful giving pointers to help better improve my store!

Using app

7 months

Total reviews

3

Average rating

5.0

Developer Reply

We're so glad our team could assist you and provide valuable tips for your store! Thanks for the feedback! - Lea & Rivo Team

5 / 5 Share

Dec. 7, 2023

Amazing customer service by the team, respond in minutes any time of the day & great usability of the platform. Definitely recommend

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're thrilled you love our support and app. Your recommendation means a lot to us! - Lea & Rivo Team

5 / 5 Share

Dec. 4, 2023

The app is useful and easy to use, great customer service, too.

Using app

11 months

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for your kind words! Thrilled to hear our app and service are hitting the mark for you. Here to help anytime! - Lea & Rivo Team

5 / 5 Share

Dec. 5, 2023

Customer service is fantastic and very helpful! Jel answered a number of my questions and gave me a suggestion on my site. Thank you!

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

So glad our team could assist you! Thanks for your kind words, and we're always here to help! - Lea & Rivo Team