Rivo: Loyalty Program, Rewards
Retain customers with loyalty, rewards, referrals & accounts
Rating
4.8
feedback
1,388
chart
#988
All reviews
Review RSS Feed
Feb. 22, 2024
excellent app I liked it and easy to use. Compared with other apps, the free plan has a lot as start-ups can get benefits from it and add value to your business
Thrilled you find the app excellent and user-friendly! Great to hear our free plan adds value to your business, especially for start-ups. Thanks for the positive feedback! 😊 - Kevin & Rivo Team
Feb. 20, 2024
amazing customer service and friendly team! would recommend! they made the process super easy for me
So happy to hear you had an amazing experience with our friendly team! Thanks for recommending us. We're glad we could make things super easy for you! 😊 - Kevin & Rivo Team
Feb. 20, 2024
Arianne was so super helpful and kind, she got back to me so quick and made sure all my questions were answered I am so glad I have this app on my shop page. such great customer service! thank you Arianne
Thrilled we could help so quickly and kindly! Thanks for sharing your experience. We're so happy you're enjoying the app and our service. Here for you anytime! 😊 - Kevin & Rivo Team
Feb. 20, 2024
Arianne was so helpful today, I am not the most computer literate. she was so patient with me. I am so excited to see how this app is going to help my small business grow. All of the things i set up are working really well so far. Thank you again
So glad we could help and that everything is working well for you! Your excitement is contagious. Thanks for the lovely feedback, and here's to your small business's growth! 🌟 - Kevin & Rivo Team
Feb. 20, 2024
Arianne was so kind and replied really fast, when I had some questions about setting up the app to work for my brand! Seems like a really great and easy app!
So glad you found the app easy to use and our support helpful and quick! Thanks for the kind words. We're here to make sure everything works perfectly for your brand! 😊 - Kevin & Rivo Team
Feb. 19, 2024
Functionality I couldn't find with other loyalty and referral apps, and the care and engineers are amazing on supporting implementations and feature requests
Delighted our unique functionality and supportive team stood out! Your feedback on our care and engineers is truly appreciated. Thanks for choosing us! 😊 - Kevin & Rivo Team
Feb. 18, 2024
I used the chat for help. Arianne was very helpful and informative!
Happy to hear our chat support was helpful and informative! Thanks for the feedback. If you have any more questions, we're here to assist you! - Kevin & Rivo Team
Feb. 23, 2024
Arianne was great, very efficient with a speedy reply. I always get this kind of support with Rivo. Highly recommended products. Mica is equally as awesome. Quick to help out and very knowledgeable.
Thanks for the recommendation and the kind words about our support team! We're thrilled to consistently meet your expectations. Here for you anytime! - Kevin & Rivo Team
Feb. 15, 2024
Customer service is exceptional. Attentive, definitely not bots, and great to interact with. This app keeps expanding its functionality and in the long run that's saving me $ by not needing more apps. Can't recommend Rivo enough!
Thrilled to hear our service and app are hitting the mark for you! Your feedback means the world to us. Thanks for the strong recommendation. Rivo is here for your success! 💪🌟 - Kevin & Rivo Team
Feb. 12, 2024
The app integrates seamlessly into our systems and has helped us to simplify our rewards communications across all platforms. The only thing I wish it could do better is deleting expired rewards that customers have been given/claimed and not used from their front facing profile. They often miss the expiry date and call us claiming their coupon that expired last year is not working. Support is always quick to respond and answer any questions we have when we have them. I can not recommend this app enough.
Thanks for the positive review and valuable feedback! We're on it to make the rewards experience even smoother. Thrilled to support you and appreciate the recommendation! 🌟 - Kevin & Rivo Team
Feb. 11, 2024
Great customer service. Mica answered all my questions efficiently. I got extra tips on how to manage my account.
Thrilled to provide great service and helpful tips for managing your account! 😊 Thanks for the positive feedback. We're always here to answer your questions! - Kevin & Rivo Team
Jan. 30, 2024
super easy to talk to..understood requirements promptly and took necessary actions successfully in no time..very efficient service..thanks
Great to hear our service was a breeze and met your needs swiftly! Thanks for the shout-out! We're here to help anytime. - Kevin & Rivo Team
Jan. 28, 2024
I was having a slight problem as I was completing an upgrading on-boarding process. Paul came to my rescue. Very efficient, very quick and excellent service!!
We're happy that we could efficiently and quickly assist you during the upgrade process! Thanks for the excellent feedback. - Kevin & Rivo Team
April 30, 2024
Thanks for your help Arianne she responded quickly and helpfully to my request.
We're glad that you received quick and helpful assistance! Thank you for sharing your experience. - Kevin & Rivo Team
Jan. 25, 2024
Not often I take my time to do a review. However the service level of the people behind this app was just phenomenal. Wonderful service all the way and the app seems to work flawlessly.
Thank you so much for taking the time to leave this review! We're thrilled about your phenomenal experience with our service and app. Your feedback is greatly appreciated! - Kevin & Rivo Team
Dec. 23, 2024
I had a person called Dan, helping me with the issue I had. It was super pleasant to talk with him and my issue was solved very fast! Very satisfied with the quick response from their team. Keep it up guys, it's amazing! Update: Had a new question and very quick respond from Paul. He provided great service! Well done guys.
Jan. 19, 2024
Great
Thank you so much for the review! Feel free to reach out if you need help along the way! 🙂 - Kevin & Rivo Team
Jan. 12, 2024
App works great and is easy to update, customer support is the best! (Jel)
Thrilled to hear you're loving our app and customer support! Thanks for sharing your positive experience. 😊 - Kevin & Rivo Team
Jan. 7, 2024
Very helpful CS
Thanks so much for your kind words! Glad to hear you found our support team helpful. We're always here to assist you! 😊 - Lea & Rivo Team
Jan. 6, 2024
I love the app! And they have excellent customer service!
Glad you're loving our app and our support team could assist you! Thanks for your kind words! - Lea & Rivo Team