Rivo: Loyalty Program, Rewards
Retain customers with loyalty, rewards, referrals & accounts
Rating
4.8
feedback
1,359
chart
#558
All reviews
Review RSS Feed
Feb. 12, 2024
The app integrates seamlessly into our systems and has helped us to simplify our rewards communications across all platforms. The only thing I wish it could do better is deleting expired rewards that customers have been given/claimed and not used from their front facing profile. They often miss the expiry date and call us claiming their coupon that expired last year is not working. Support is always quick to respond and answer any questions we have when we have them. I can not recommend this app enough.
Thanks for the positive review and valuable feedback! We're on it to make the rewards experience even smoother. Thrilled to support you and appreciate the recommendation! 🌟 - Kevin & Rivo Team
Feb. 11, 2024
Great customer service. Mica answered all my questions efficiently. I got extra tips on how to manage my account.
Thrilled to provide great service and helpful tips for managing your account! 😊 Thanks for the positive feedback. We're always here to answer your questions! - Kevin & Rivo Team
Jan. 30, 2024
super easy to talk to..understood requirements promptly and took necessary actions successfully in no time..very efficient service..thanks
Great to hear our service was a breeze and met your needs swiftly! Thanks for the shout-out! We're here to help anytime. - Kevin & Rivo Team
Jan. 28, 2024
I was having a slight problem as I was completing an upgrading on-boarding process. Paul came to my rescue. Very efficient, very quick and excellent service!!
We're happy that we could efficiently and quickly assist you during the upgrade process! Thanks for the excellent feedback. - Kevin & Rivo Team
April 30, 2024
Thanks for your help Arianne she responded quickly and helpfully to my request.
We're glad that you received quick and helpful assistance! Thank you for sharing your experience. - Kevin & Rivo Team
Jan. 25, 2024
Not often I take my time to do a review. However the service level of the people behind this app was just phenomenal. Wonderful service all the way and the app seems to work flawlessly.
Thank you so much for taking the time to leave this review! We're thrilled about your phenomenal experience with our service and app. Your feedback is greatly appreciated! - Kevin & Rivo Team
Dec. 23, 2024
I had a person called Dan, helping me with the issue I had. It was super pleasant to talk with him and my issue was solved very fast! Very satisfied with the quick response from their team. Keep it up guys, it's amazing! Update: Had a new question and very quick respond from Paul. He provided great service! Well done guys.
Jan. 19, 2024
Great
Thank you so much for the review! Feel free to reach out if you need help along the way! 🙂 - Kevin & Rivo Team
Jan. 12, 2024
App works great and is easy to update, customer support is the best! (Jel)
Thrilled to hear you're loving our app and customer support! Thanks for sharing your positive experience. 😊 - Kevin & Rivo Team
Jan. 7, 2024
Very helpful CS
Thanks so much for your kind words! Glad to hear you found our support team helpful. We're always here to assist you! 😊 - Lea & Rivo Team
Jan. 6, 2024
I love the app! And they have excellent customer service!
Glad you're loving our app and our support team could assist you! Thanks for your kind words! - Lea & Rivo Team
Dec. 31, 2023
I use both Rivo Loyalty and Reviews and my experience so far has been very good. Seems like a mature app, not technical issues, and when I've needed help their techs (looking at you Paul) have been prompt and efficient. Would definitely recommend.
Thank you so much for sharing your experience! Happy to hear you're enjoying both our apps and our support team was able to help! We appreciate the recommendation! - Lea and Rivo Team
Dec. 25, 2023
It's very simple to use and very efficient.
Thanks for your feedback! We're thrilled you find our app simple and efficient. Your feedback means a lot to us. - Lea & Rivo Team
Dec. 22, 2023
Happy with the app so far. Arianne was amazing, right from the beginning I was offered support and very thankful I can speak with someone in real time. Looking forward to launching this and seeing what my customers think
Thrilled you're enjoying the app and our support! Can't wait to hear how your customers like it too. Thanks for sharing your experience! - Lea & Rivo Team
Dec. 20, 2023
arinna was very helpful and showed me the ways of this rewards program
Thanks for sharing your experience! We're thrilled to hear our support team was helpful and made the app easy for you. Appreciate your kind words! - Lea & Rivo Team
Dec. 12, 2023
Jel was great! Service was smooth quick and to the point!
Awesome to hear you enjoyed our support service! Your feedback means a lot. Were here to help anytime! - Lea & Rivo Team
Dec. 10, 2023
Abbie was amazing at communicating. She was also very helpful giving pointers to help better improve my store!
We're so glad our team could assist you and provide valuable tips for your store! Thanks for the feedback! - Lea & Rivo Team
Dec. 5, 2023
Customer service is fantastic and very helpful! Jel answered a number of my questions and gave me a suggestion on my site. Thank you!
So glad our team could assist you! Thanks for your kind words, and we're always here to help! - Lea & Rivo Team
Nov. 29, 2023
Very helpful in getting setup. Very fast and responsive!
Thanks for your kind words! Thrilled to hear you had a smooth setup. We're here anytime you need help! - Lea & Rivo Team