Rivo: Loyalty Program, Rewards
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It did not take long for their customer service to respond back via chat so we appreciate them responding promptly. Excellent service!
We're thrilled to hear our customer service responded promptly via chat and provided excellent service—it truly motivates the team every day. Your kind words mean the world to us! - Kevin & Rivo Team
Great customer service
We're absolutely thrilled to hear that our customer service made such a positive impression—it truly motivates the team every day. Your kind words mean the world to us! - Kevin & Rivo Team
We have been using this app for approximately four years, and the customer support provided by this company has been truly outstanding throughout that time. The team consistently demonstrates availability, prompt responses, and a strong ability to provide clear and helpful explanations, conveying confidence in every interaction. It is evident that there is a genuine commitment to finding effective solutions and ensuring a positive customer experience. A high-quality service that truly makes a difference.
Thank you so much for this heartfelt review! 😊 We're truly honored to have supported you over the past four years and delighted that our team's availability, promptness, and commitment have made such a positive impact. Your kind words inspire us every day! If there's anything else we can assist with, we're always here. - Kevin & Rivo Team
Super friendly and also very responsive :)
We're thrilled the app is easy to use and our customer service was super fast, friendly, and helpful. Your kind words and smiley truly brighten our day—grateful for amazing users like you! - Kevin & Rivo Team
speedy and accurate diagnosis of the problem we are having. with very clear instructions on how to fix the problem. very happy with the service! Thank you so much! :)
We're thrilled our speedy, accurate diagnosis and clear instructions fixed your issue—your happiness truly brightens our day! Always here to help. - Kevin & Rivo Team
We spent seven weeks trying to set up Rivo and were never able to launch because of a technical issue on their side with the advocate reward not auto-applying. We went through every troubleshooting step they asked, recreated API keys and ran multiple test purchases, but the issue was never resolved. What made the situation worse was the lack of communication. Despite the problem completely blocking our launch, we received no meaningful updates and it was unclear whether the issue was being prioritised at all. This gave us very little confidence in Rivo’s reliability or how quickly future issues would be handled. We’ve now had to move to another provider after investing a significant amount of time trying to get this working. Not a good experience and wouldn’t recommend.
We encountered an issue preventing integration with Klaviyo, which proved challenging to resolve. The problem was escalated to Rivo's engineers for troubleshooting. After concerted efforts from the entire team, we finally resolved this integration issue.
Thank you for your patience and kind words! 🙏 We're so glad our team resolved the Klaviyo integration. Your success is our priority—always here to help! 🌟 - Kevin & Rivo Team
Arianne was very helpful and broke down the information I needed.
Thank you for the kind words! 😊 We're thrilled our team was helpful and made the info clear. Always here to assist—thanks for choosing us! - Kevin & Rivo Team
Love love love. I tried them all and sticked to this one. Super UI. Easy to use, important features even on basic plan. Great support, especially Arianne.
We're blushing from all the love! 😊 Thrilled you chose us after trying them all—super UI and easy features are our jam! Thanks for the shoutout to our support team. Always here to keep your Shopify store rocking! - Kevin & Rivo Team
Good program, easy to setup and great support. Help us a lot while setup the program.
Thank you so much for your kind words! 💛 We’re thrilled to hear that setup was smooth and our support team could assist you. Your satisfaction means a lot to us! - Kevin & Rivo Team
The best customer service, I was having issues uploading my CSV file (my fault) and they were patient, friendly and we got it fixed fast.
Thank you for the wonderful review! We're thrilled our team was patient and friendly in quickly fixing your CSV upload issue. Always here to make things smooth for you! 😊 - Kevin & Rivo Team
Arianna has been super helpful in resolving issues! Super quick and efficient!
Thank you for the lovely feedback! We're so happy to hear we've been super helpful and efficient in resolving your issues. Your support means a lot! 😊 - Kevin & Rivo Team
On boarding is very friendly, Arianne was very helpful with some questions we did through the chat. Looking forward to keep on exploring the app
Thank you for the lovely review! We're thrilled to hear our onboarding was friendly and our support team was helpful with your questions. Excited for you to keep exploring Rivo— we're here to assist anytime! 😊 - Kevin & Rivo Team
Arianne is great support, patient and caring :)
Thank you for the lovely review! We're so happy to hear our support team was patient and caring. We're always here to help with a smile! 😊 - Kevin & Rivo Team
Fantastic customer service, and an easy setup. Pricing is also right. I would recommend it!
Thank you for the amazing review! We're thrilled you found our customer service fantastic, setup easy, and pricing just right. Your recommendation means so much! 😊 We're here for you anytime! - Kevin & Rivo Team
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