All reviews

Rating Breakdown

  • 5
    95% (1,330 ratings)
  • 4
    3% (47 ratings)
  • 3
    0% (4 ratings)
  • 2
    0% (4 ratings)
  • 1
    1% (19 ratings)

Reviews with Text

  • 96% (1,352)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 7, 2025

helped me solve the problem very fast

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

So glad we could solve your problem super fast! Thanks for the kind words—we’re always here to help! 😊🚀 - Kevin & Rivo Team

5 / 5 Share

June 3, 2025

Very good and responsive support

Store

MISK

Using app

24 days

Total reviews

3

Average rating

3.7

5 / 5 Share

May 30, 2025

Tech support was great and very friendly.

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind words! We're thrilled to hear our tech support team was friendly and helpful. We truly appreciate your feedback! - Kevin & Rivo Team

5 / 5 Share

Sept. 14, 2025

Professional and warm support from Arianne!!! While she addresses questions clearly and very quickly, she also ensures any other concerns or issues are raised so to be support!!

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thrilled to hear our support was professional, warm, and lightning-fast while proactively addressing all your concerns! Thanks for the love—we’re here to keep your Shopify journey seamless! 😄🚀 - Kevin & Rivo Team

5 / 5 Share

June 26, 2025

Un grand merci à toute l’équipe Rivo ! Plusieurs membres sont intervenus rapidement pour résoudre un bug sur ma boutique, et tout a été réglé avec une efficacité impressionnante. Service client au top, réactif et vraiment pro. C’est rare de voir un support aussi impliqué — bravo à vous

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thrilled you’re loving the app’s intuitive design and easy loyalty program setup! Big thanks for the shoutout to our top-notch, friendly support—we’re here to keep your Shopify experience awesome! 😄🚀 - Kevin & Rivo Team

5 / 5 Share

May 24, 2025

I had the pleasure of being assisted by Jel and Arianne from the RIVO app support team when I had some basic queries. After spending about 20 minutes trying to find what I needed on my own, I realised it was much easier and more effective to reach out and chat with them. They were really helpful and patient, even with my silliest questions. Thanks to their support, I felt confident using the app. Highly recommend their app and assistance!

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

So glad the RIVO support team turned your 20-minute search into a confident app experience! Thanks for the love—thrilled our patient, helpful crew made a difference. Highly recommend you right back for the awesome feedback! 😄🚀 - Kevin & Rivo Team

5 / 5 Share

May 22, 2025

Great and fast Support from Bryan ! Thanks man. 2 Times already solved my Problem with DNS and CSS :) !

Using app

4 days

Total reviews

11

Average rating

5.0

Developer Reply

Thrilled our support team was fast and nailed your DNS and CSS issues twice! Thanks for the love—we’re here to keep your Shopify store running smoothly! 😄 - Kevin & Rivo Team

5 / 5 Share

May 22, 2025

Support très réactif ! Très performant ! Merci :)

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 20, 2025

Bryan did an awesome job helping me. everyone who has helped me fixed any small issue ive had with the app! Thanks!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 20, 2025

Using app

About 1 month

Total reviews

10

Average rating

5.0

5 / 5 Share

May 23, 2025

Jel was amazing, resourceful, quick and knowledgeable! And she went above and beyond what I even expected. Love Rivo - 5 STARS!

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 19, 2025

There was a large learning curve to get the app set up and running. But, support is always available to quickly answer questions. Been using the app for a few months now and it's working well.

Using app

5 months

Total reviews

5

Average rating

5.0

Developer Reply

Glad the app’s working well for you now! Thanks for sticking with it through the learning curve—our support team’s thrilled to be there with quick answers whenever you need them! 😊 - Kevin & Rivo Team

5 / 5 Share

May 16, 2025

Excellent customer service and intuitive software, thanks Rivo.

Using app

16 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 16, 2025

Amazing app. It has some really useful features and the customer support team is phenomenal. They respond within seconds and they are very knowledgable. As a store owner, this app is showing a lot of results and our customers are super happy to be using the rewards system we have. It increased engagement and purchases.

Using app

4 months

Total reviews

3

Average rating

5.0

Developer Reply

Wow, thrilled to hear our app’s features and lightning-fast, knowledgeable support are hitting the mark! So glad your customers love the rewards system and you’re seeing boosted engagement and sales. Thanks for the awesome feedback! 😄🚀 - Kevin & Rivo Team

5 / 5 Share

May 13, 2025

ive only recently joined the rivo program and so far its working well ty

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Great to hear the app's working well for you so far! Thanks for the feedback—our team’s here to keep your experience smooth as you dive deeper. 😊 - Kevin & Rivo Team

5 / 5 Share

May 12, 2025

Chris has been helping me a lot and all I can say is his customer service and patience has been amazing - thank you so much for all your help!

Using app

About 2 months

Total reviews

6

Average rating

5.0

Developer Reply

So thrilled to hear about the amazing support you’ve received! Our team’s patience and top-notch service are all for you—thanks for the love! 🌟 - Kevin & Rivo Team

5 / 5 Share

May 9, 2025

Great Loyalty Program with deep customization possibilities, Bryan from the support helped me fast & well

Store

GoGrow

Using app

About 15 hours

Total reviews

5

Average rating

5.0

Developer Reply

Awesome to hear you love our Loyalty Program’s customization and our speedy, helpful support! Thanks for the feedback—we’re here to keep your Shopify store thriving! - Kevin & Rivo Team

5 / 5 Share

May 8, 2025

Helpful customer service, good app!

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the shout-out! Glad our customer service and app are hitting the mark for your Shopify store! - Kevin & Rivo Team

5 / 5 Share

May 8, 2025

Great customer support!! Paul replied to my questions in time and fixed the issues quickly!! Highly recommend.

Using app

About 1 month

Total reviews

4

Average rating

5.0

Developer Reply

Thanks for the love! We're stoked our customer support team replied quickly and fixed your issues fast. Appreciating the recommendation—here to keep your Shopify store rocking! - Kevin & Rivo Team

5 / 5 Share

May 8, 2025

The reward system setup is much simpler and more convenient compared to other apps. Even if there are aspects you’re not familiar with, the support team responds quickly and works hard to resolve any issues. Thanks to this, I was able to build the reward system without fear. If anyone is looking to implement a reward system on their own website for the first time, I highly recommend this app.

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

Thrilled to hear our reward system setup is simple and our support team’s quick responses helped you build it confidently! Thanks for recommending us—we’re here to support your Shopify success! - Kevin & Rivo Team