Rivo: Loyalty Program, Rewards
Retain customers with loyalty, rewards, referrals & accounts
Rating
4.8
feedback
1,388
chart
#988
All reviews
Review RSS Feed
Sept. 18, 2023
This has been the best customer service experience I've had with a Shopify app. They helped me resolve everything immediately. While many configurations were required, they were there to assist me with all my questions. And what I couldn't figure out, they directly supported me with the code. Thanks to Abbie and Amanda.
We really appreciate your feedback! Happy to hear you had a great experience with our app. Our team is always here to help and answer any questions you may have. Thank you for choosing Rivo! - Lea & Rivo Team
Sept. 15, 2023
super helpful
Thanks for the kind words! We're glad we could be of assistance to you. If you have any more questions or need further help, feel free to reach out! - Lea & Rivo Team
Sept. 13, 2023
Super impressed with this app! The staff is helpful and super quick to address issues. Love the support and I highly recommend!
Thanks for the awesome review! We're thrilled that you're loving with our app. Our team is always here to help and address any issues you may have. We appreciate your support, and thanks for recommending us! - Lea & Rivo Team
Sept. 13, 2023
molto di aiuto! gentile pratica e veloce è stato un piacere ottima app efficace la uso spesso! consigliatissima a tutti facile intuitiva devi averla ed è gratuita la uso da più di un anno ed è l'unica che utilizzo per fare tutto email sconti ecc ... sono sempre molto gentili ed è facile parlare con loro ti aiutano e danno suggerimenti utili.
Grazie mille per le belle parole! Siamo lieti di esserti utili e di rendere la tua esperienza piacevole. Apprezziamo la tua raccomandazione e siamo qui per aiutarti in qualsiasi momento. - Lea & Rivo Team
Sept. 11, 2023
I would like to commend the excellent usability of the Rivo, as it meets all my requirements. Additionally, I must praise the exceptional customer support team, particularly Paul, for their prompt response to my technical inquiries. Within a short span of time, Paul efficiently resolved an issue that had previously taken me 2-3 hours to troubleshoot. I am sincerely grateful for Paul's assistance and would like to express my heartfelt appreciation. Thank you once again, Paul!
Thank you for your fantastic feedback! We're delighted that we have met your requirements and that our support team could promptly assist you with your technical concerns. Your kind words and appreciation mean a lot to us. - Lea & Rivo Team
Sept. 9, 2023
Jel was very helpful with all the questions I had and even made suggestions to improve my store
Thanks so much for your kind words! It was a pleasure assisting you with your questions and offering suggestions to enhance your store. Glad we could be of help! - Lea & Rivo Team
Sept. 8, 2023
Thanks so much for the review! Let us know if there's anything else we can do for you. Have a great day! - Lea & Rivo Team
Sept. 8, 2023
Just started using it and the help setting it up is great.
Thanks so much for the feedback! Glad to hear you're having an easy time setting it up. Let us know if you need any further assistance. - Lea & Rivo Team
Sept. 6, 2023
This has been one of the best Shopify-related decisions we've made so far. In the past, we've struggled with getting our loyalty program working and all of the nice people at Rivo have made setting this up a breeze. And with Rivo you get a dedicated page for your loyalty program and not just a widget - although you get one of those too! I also like that they didn't try to pressure me into getting the most-expensive tier of their app - they made a recommendation based upon my needs, not what would make them the most money - I really appreciate that. A special shout-out not only to Arianne for her initial contact and help, but especially to Paul for his great work on helping us customize the look and feel of our program. The whole crew at Rivo has been very responsive and timely in their communication and solutions. Keep up the great work!
Thank you for your kind words! We're glad you had a great experience using our app. Our goal is to make things easy for our customers and provide helpful features. It means a lot that our team could customize the program to your liking. We truly appreciate your trust and support! - Lea & Rivo Team
Sept. 6, 2023
Perfect, the app itself is amazing and the team is very supportive. Best loyalty app I believe.
Thank you so much for the feedback! We're so glad to hear that you love our app. We strive to provide the best experience possible for our customers! So happy you liked the setup we did for your loyalty page! Feel free to reach out anytime you need help! - Lea & Rivo Team
Sept. 5, 2023
Super friendly and efficient support team!
Thank you so much for your awesome feedback! We're so happy that our support team was helpful and quick. We appreciate your kind words! 🙌 - Lea & Rivo Team
Sept. 5, 2023
Thank you so much for the rating! Your feedback means the world to us! 😊 Have a great day ahead! - Lea & Rivo Team
Sept. 4, 2023
Thank you for the review! We're thrilled that you enjoyed your experience with us. Have a great day! 😊 - Lea & Rivo Team
Sept. 2, 2023
Customer service is great, thank you.
Thank you so much! We're glad you had a good experience with our support team. Your kind words mean a lot to us. Have a fantastic day! - Lea & Rivo Team
Sept. 1, 2023
Aug. 28, 2023
Paul was able to troubleshoot all of my issues with minimal explanation from myself. fixed my pop up widget as well as my limit on emails
So happy to hear our team was able to address your concerns. Thank you for sharing your feedback! If you need anything else, feel free to let us know! We're always here to help! - Lea & Rivo Team
Aug. 24, 2023
YES! 100% recommend. Especially because of the customer support agents. Abbie and Arianne were great and helped me get through any issues and got my store looking perfect!
Thank you so much for the awesome review! We're thrilled to hear that you had a fantastic experience with our team. Thank you so much for recommending us! We're here whenever you need us. - Lea & Rivo Team
Aug. 23, 2023
Rivo has been pivotal in getting our customers coming back for more. Their customer service is great, and the app is easy to setup and run. Will definitely recommend!
Thank you so much for your awesome review! Our team works hard to provide top-notch customer service and make app setup a breeze. We appreciate the recommendation and look forward to assisting you again soon! - Lea & Rivo Team
Aug. 23, 2023
The customer support so far has been great. They are super friendly and took the time to make sure I had all of my questions answered before signing off. Great service so far
Thank you so much for taking the time to leave an amazing review! 🙌 We genuinely appreciate your kind words and are glad we could address all your questions and concerns. Thank you for choosing Rivo, and we look forward to providing you with continued excellent service! 👍 - Lea & Rivo Team
Aug. 21, 2023
Je suis à mes débuts mais je suis complètement conquise surtout par la gentillesse et la bienveillance de celle qui s'est occupée de moi, Ariane.
Merci beaucoup pour votre aimable critique ! 😊 Nous sommes ravis que vous ayez apprécié votre expérience avec notre équipe. Nous sommes heureux de vous compter parmi nos clients et nous continuerons à travailler dur pour fournir un service exceptionnel. - Lea & Rivo Team