Rivo: Loyalty Program, Rewards
Retain customers with loyalty, rewards, referrals & accounts
Rating
4.8
feedback
1,388
chart
#988
All reviews
Review RSS Feed
Aug. 20, 2023
We had an issue on the site and I got in touch with Customer care and Paul was brillant, he went above and beyond to help us solve the issue. The whole set up is so easy to use. Would definitely recommend this app
We're so glad to hear about your experience! We always strive to go above and beyond to help resolve any issues! Thanks for recommending us, and we can't wait to continue delivering an amazing experience for you! - Lea & Rivo Team
Aug. 20, 2023
I initially had a billing question, and Paul was very quick to respond and very helpful. Since I had him, I reluctantly asked if there was a way to change the visual appearance of my prompts. To my surprise, he dove right in and completely recoded them for appearance and performance and didn't give up until it was exactly what I wanted. He was extremely helpful, so kind and so patient! I was not expecting caliber of help that I received appreciate this level of service more than I can express as someone who is new to ecommerce with zero coding experience. I highly recommend Rivo and appreciate Paul's help so much. Thank you, sir!
Thank you so much for your kind review! 🙌🏼 We're thrilled to have been able to assist you with your concerns and go beyond to help with the app setup. We genuinely appreciate your support and recommendation. Your kind words mean the world to us! Thank you for giving us the opportunity to help. We're here for you whenever you need us! - Lea & Rivo Team
Aug. 20, 2023
I'm introducing this app into my store and it looks fantastic! The onboarding process was great and easy. Paul guided me and helped me a lot with everything!
We're so glad you love our app for your store! 🎉 It's awesome to know that the onboarding process was a breeze, and we're glad we could assist you along the way. Thank you so much for your feedback! - Lea & Rivo Team
Aug. 17, 2023
Abbie was amazing. She helped me with a few things and was able to give me clear directions. She also suggested a few things to help with my website. Abbie is a 5 star helper and very patient.
Thank you so much for your amazing review! We're thrilled you had a great experience with our team. We always aim to provide valuable and helpful suggestions to improve your experience. We truly appreciate your kind words and support. - Lea & Rivo Team
Aug. 17, 2023
Excellent Customer Service! Abbie was super helpful in getting my app up and running quickly! highly recommend
Thank you for the fantastic review! 😊 We're thrilled that our team could provide excellent support and help you get the app running smoothly! We highly appreciate your recommendation. If you ever need any further assistance, feel free to reach out. - Lea & Rivo Team
Aug. 17, 2023
The support are very kind and helpful people, appreciate the help in learning more on how to optimize the app.
Thanks for your kind review! We're so glad you found our support team kind and helpful. We're all about helping our customers learn and get the most out of your experience. 🙌 We're here for you whenever you need us! - Lea & Rivo Team
Aug. 16, 2023
used rivo: loyalty & referrals since the start of our site... just great app and great support from the team (specialy jel)!
Thank you so much for being a loyal customer! We're thrilled to hear that you love our app and the support provided by our team! 🙌 We appreciate your kind words! 💙 - Lea & Rivo Team
Aug. 14, 2023
These people are always super helpful, very nice, and go out of there way to do stuff for you. Solid app.
Thanks so much for the kind words! 😊 We appreciate your awesome review! Our team always aims to go the extra mile to assist, and we're thrilled to know we've been helpful. Feel free to reach out anytime you need help! - Lea & Rivo Team
Aug. 11, 2023
Abbie assisted me with getting authorized and it was hands-down the best support experience I've ever had. She offered tips and advice and even helped me fix a couple of issues on my website that she caught on her own. The setup is extremely user-friendly and intuitive. So many options and I'm just on the free plan for now. Very happy!
Thank you for sharing your experience with us! We're thrilled that you found our support top-notch and that our setup is user-friendly. 🙌 We appreciate your feedback and are grateful to have you as a happy customer! - Lea & Rivo Team
Aug. 9, 2023
I had a simple request for help. Jel not only helped but went beyond and had a few suggestions that we really liked (and needed). You just don't find "beyond" service like this these days! Kudos Jel and thank you!
We're thrilled to have been able to help you and go the extra mile. 😊 It's always a pleasure to offer suggestions and ensure our customers are satisfied. We appreciate your kind words! 🙏 - Lea & Rivo Team
Aug. 8, 2023
Our experience with Rivo has been great! Everything is functioning properly so far, and the customer service is top-notch.
So glad to hear that your experience with our app has been awesome! 🎉 We're glad everything works smoothly. Thanks for sharing your feedback, we appreciate it! - Lea & Rivo Team
June 21, 2025
Rivo Rewards excels in rewarding users! Easy-to-use, diverse earning options, swift redemptions, and top-notch support make it a must-have app!
Thank you so much for the amazing review! We're delighted you're loving the app. We appreciate your support and are here if you ever need assistance! - Lea & Rivo Team
Aug. 1, 2023
My experience was unsuspected and amazing. I did not expect to receive any help as I went in to discover the app. Jel was great, offer me many insights into app. Gave me advice for my store and over delivered! I look forward to working with company in the future.
Thank you so much for sharing your experience with us! 😊 Our goal is always to provide valuable insights and go above and beyond to help our customers succeed. Your feedback means the world to us. Thank you for choosing Rivo! - Lea & Rivo Team
July 31, 2023
Today I simply wanted assistance upgrading the customer limit, and Arianne blessed me with an incredible deal that genuinely made my entire day! This platform is usually extremely helpful and quick to respond, and unlike other apps, they genuinely care about their consumers. Thank you so much! This software was the most beneficial addition to my website, and my consumers love it.
Thank you so much for your wonderful review! We care about customers and aim to provide the best experience possible. Your feedback truly means the world to us, and we're delighted that our app has been a valuable addition to your store. Thank you once again for your support! - Lea & Rivo Team
July 31, 2023
The customer service was excellent. They helped with everything I had an issue with. I will definitely keep using this app for my store.
Thanks for the kind review! 😄 We're thrilled that you loved our customer service. We're here to help with any questions you may have in the future. Thank you for choosing Rivo for your store! - Lea & Rivo Team
July 31, 2023
great help and excellent support with setting up the app within my shopify store, much appreciated the effort
Thanks for your awesome review! It made our day! So glad our team could provide help and support in setting up the app for your store. Thank you so much again for taking the time to share your experience! - Lea & Rivo Team
July 27, 2023
Extremely helpful and sorted out issue with no fuss when my website updated to the new version. Couldn't see the Rewards pop up.
So glad we were able to assist you with your store update and fix the issue. Your feedback means a lot to us, and we truly appreciate it! 😊 Thank you so much for your support! 🙌 - Lea & Rivo Team
July 26, 2023
Abbie was really helpful right from the start, great service. Thank you. I have only just installed the app and Abbie was there with support.
Thank you so much for taking the time to share your feedback! We truly appreciate your trust in us and are grateful for your support. 💙 Thank you for choosing Rivo. - Lea & Rivo Team
July 26, 2023
So far so good and easy to set up! Need to see how it actually functions once customers start using it. Service is great!
Thanks for taking the time to leave a review! 🎉 So glad our team could help you out right away and give you tips for your store. If you need any assistance along the way, our team is here to help. 👍🏼 - Lea & Rivo Team
July 21, 2023
Abbie was really helpful and went beyond what I asked for and proactively made helpful suggestions for my website.
Your kind words mean the world to us. Our team loves going the extra mile to make sure our customers are satisfied. We're thrilled you found our suggestions helpful for your website. Let us know if you need anything else! 👍 - Lea & Rivo Team