Rivo Loyalty Rewards Referrals
Rivo: Best Shopify Loyalty App for 2024
Rating
4.9
feedback
2,341
chart
#517
All reviews
Rating Breakdown
Review RSS Feed
June 23, 2023
just installed the app looks good an easy to follow all the instruction, in addition to the lovely support from Abbie, thank you
Thanks for your review! So glad to hear that you're enjoying the app and finding it user-friendly. And that our team was able to provide you with great support. Have fun using the app - feel free to reach out anytime you need help! 🎉 - Lea, Rivo Support Manager
June 23, 2023
I needed a program that was affordable, and I happened to find this one. I chatted with Jel to get everything up and running. She was super helpful and very fast. Being a small business, I am very thankful for Jel making this easy for me!
Thank you for your kind words! It's fantastic to hear that our team provided the help you needed to get the app running. We're here to assist you anytime 😊 - Lea, Rivo Support Manager
June 22, 2023
Abbie was extremely helpful and very quickly resolved all my problems. App itself is super intuitive and highly customisable. Recommend.
Thank you so much for sharing your experience with us! Awesome to hear that our team was able to help out and the app worked out so well for your store. We appreciate the recommendation. 😍👍 - Lea, Rivo Support Manager
June 22, 2023
Nice and helpful customer service by Mica. Thank you. I haven't run this app live yet, but I have been using their other apps without any issues.
Thank you so much for your kind words! Glad you had a great experience with our support team. We appreciate your feedback and hope you continue to enjoy our apps. - Lea, Rivo Support Manager
June 19, 2023
PRICING. SUPPORT. AMAZING - these guys aren't taking the piss, they are offering what we all want at the right price. Honestly I wasted huge amount of money subscribing to Yopto and Loyalty Lion and both were horrendously expensive and purposefully limited the feature set so much. Gonna sign up to their reviews platform too now.
Thank you so much for your positive feedback! We're thrilled that you found our pricing reasonable and our support team helpful. We strive to offer our customers what they truly need at a fair price. We appreciate your trust in us and look forward to serving you with our reviews platform as well. - Kevin
June 17, 2023
It is very easy to use and the customer service is excellent. Thanks Mica for your help and recommendatios.
Thank you so much for the positive 5-star review! It means the world to us, and we are here for you anytime. 😊 - Kevin
July 18, 2023
I just installed the app and getting to know all the features and so far I like it, the only thing I could mention that was not great so far was that not all of my customers in my store were shown as members and will now have to invite individually. Pretty easy to navigate, extremely helpful customer service, Jel was very pleasant, knowledgeable and willing to help. I will give the app a chance to see if it is all that I need. I contacted Chat with a question and Paul was there to help! Paul was very professional, He genuinely wanted to help and was very efficient. Thank you!
Thank you for your feedback! We appreciate your kind words about the app's ease of navigation and our helpful customer service. We apologize for any inconvenience with your customers not being shown as members initially. We're constantly working on improving our app, and we value your input. If you have any further questions or need assistance, please don't hesitate to reach out. We hope the app meets all your needs as you continue to explore its features. - Kevin
June 15, 2023
Great app - especially for free. Support are amazing and the app is the best around. Would 100% recommend this.
We're thrilled you're enjoying our app and services and are willing to recommend them to others. Thank you for the fantastic review! - Kevin
June 14, 2023
Fantastic app, fantastic support - really fast at helping me change the bits I wanted to, couldn't ask for more - highly recommend!
Thank you so much for your lovely review! We always strive to provide fast and helpful support for our customers. Your recommendation means a lot to us, thank you for choosing Rivo! - Lea, Rivo Support Manager
June 14, 2023
This app has been amazing so far and really does offer more features for less than other apps. Paul was also awesome; he helped me with things I didn’t even know where options and even though I had a simple request he asked a few simple questions and took care of some things on another Rivo app I use. This is a great app run by a great team.
Thank you so much for your kind review! We always aim to go above and beyond to provide more value and are happy to have you as a satisfied customer. Thanks again for your support! - Lea, Rivo Support Manager
June 14, 2023
Excellent service, highly recommended! And Thanks to Abbie also giving me advices about my shop! awesome 5/5!
Thank you for choosing Rivo! We're so glad to hear that you had an excellent experience. It's wonderful to know that our team's advice was helpful to you. Thanks for recommending us! - Lea, Rivo Support Manager
June 12, 2023
The best customer service imaginable. In addition to the excellent and really useful apps from rivo, Arianne's support is particularly noteworthy. I am absolutely at a loss for words. Definitely a recommendation!!!
Thank you so much for your kind words and recommendation! It's great to hear you had a good experience with our app and support team. We truly value our customers and will continue to provide the best support possible. - Lea, Rivo Support Manager
June 10, 2023
Super fast response. Abbie helped me quickly and was very friendly and professional. She even suggested another of their cool apps.
Thank you so much for this review! Our team is thrilled to hear that we were able to assist you efficiently. It's our goal to help out, and we're glad that our suggestions were useful. We appreciate your business! - Lea, Rivo Support Manager
June 9, 2023
Mica was beyond helpful and so nice. She provided additional tips to help improve my store. Best customer service!
Thank you so much for your kind words and taking the time to share your experience! We strive to go above and beyond to help our customers. We appreciate you choosing our app and look forward to continuing to support you in the future. - Lea, Rivo Support Manager
June 9, 2023
Great customer service and a great app amazing for motivating customers more to place an order, I also love all the features the app has.
Thank you so much for your review! We're happy to know that we are providing great customer service and that you love the features of our app. We appreciate your support and look forward to assisting you again soon! - Lea, Rivo Support Manager
Nov. 14, 2023
I had an issue activating my rewards widget, and Abbie quickly resolved the issue.
Thank you so much for sharing your experience! We're glad to hear that our team was able to resolve the issue quickly and thoroughly for you. We're always here to help and provide great service! - Lea, Rivo Support Manager
June 9, 2023
This is great. My first time using this app and I was going through the setup process which was easy as heck, and using the free account it said I could double my limit by just chatting with support and verifying my info. In that process Mica was the best. He removed my limit all together (for free) and removed the branding from my widget (for free) WITHOUT asking or posting me to upgrade to a paid account (which I am doing anyways once I'm done with all my set up and designs.) Mica is truly one of the rare ones that just don't exist in customer service anymore. Thank you so much for a great experience with this entire process that is keeping me using it. Honestly without people like Mica and a few other app owners/support I would have given up and stuck with in person stores. Honestly Mica and those experiences make it worth it. Thank you Mica for being a good person, a wonderful support rep and having a wonderful app. Love it!!!
Thank you so much for taking the time to share your experience with us! We're thrilled that Mica was able to provide you with exceptional customer service and make your setup process easy and enjoyable. We appreciate your kind words and look forward to supporting you further. We strive to provide our customers with the best possible experience. Thank you for choosing Rivo!
June 8, 2023
Abbie was very attentive & so easy to deal with (went way over & BEYOND!!) The app is just as fantastic as their customer service. Highly recommend.
Thank you so much for your kind review! We're glad to hear that our team provided great service and that you enjoyed using our app. We appreciate your recommendation and hope to continue exceeding your expectations! - Lea, Rivo Support Manager
June 6, 2023
Have used a couple of Rivo apps, and have found them easy to use and customise, but the support team is why you should really get on board!
Thank you so much for sharing your experience with us! It's great to hear you've found our apps easy to use and customize. We take pride in providing top-notch support to all our users. We appreciate your support and are always here to help! - Lea, Rivo Support Manager
June 6, 2023
Awesome app, customer service is amazing, Abbie has helped me with all of my issues and went above and beyond for supporting me
Thank you for your incredible review! We're thrilled to hear that your experience with our app and customer support has been amazing. We're always here to help and support you in any way we can! - Lea, Rivo Support Manager