All reviews

Rating Breakdown

  • 5
    95% (1,315 ratings)
  • 4
    3% (42 ratings)
  • 3
    0% (4 ratings)
  • 2
    0% (4 ratings)
  • 1
    2% (23 ratings)

Reviews with Text

  • 96% (1,335)
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5 / 5 Share

March 30, 2023

So far so good, easy to install and operate and the customer service is above and beyond :) Jel was extremely helpful

Using app

About 2 hours

Total reviews

3

Average rating

5.0

Developer Reply

We're overjoyed to hear that you're having a positive experience with our app. Your 5-star review means the world to us! Thanks, Kevin

5 / 5 Share

March 28, 2023

Customer service was excellent! Arianne replied quickly and added the export feature to our store. Fantastic!

Using app

About 2 years

Total reviews

4

Average rating

5.0

Developer Reply

It's music to our ears that you are happy with our customer service! Your 5-star review is much appreciated! 🌟 Thanks, Kevin

5 / 5 Share

March 24, 2023

Abbie was an absolute gem helping me make adjustments today!! The platform is everything we’ve been looking for, definitely a must add to every store

Using app

About 15 hours

Total reviews

7

Average rating

5.0

Developer Reply

We take pride in offering a platform that meets the needs of our customers, and we are delighted to hear that it is everything you have been looking for. We appreciate your recommendation, and we hope to continue to exceed your expectations. Thanks, Kevin

5 / 5 Share

March 23, 2023

Yes! Absolutely! Thanks for helping become a top notch business. The customer service I received today was amazing!

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your support! We're proud to be a part of your e-commerce journey and are committed to providing you with the best possible service and tools to help you succeed. Cheers, Kevin

5 / 5 Share

March 19, 2023

Incredible service from Paul and strong app functions. Settings are easy to understand and use and Paul helped me with many details, really helpful. Will try more Rivo apps soon

Using app

About 3 hours

Total reviews

5

Average rating

5.0

Developer Reply

We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! Cheers, Kevin

5 / 5 Share

March 17, 2023

So far so good - seems to be very easy to set up and works straight away. Will see how it goes now! Thanks to Jel for your help

Using app

1 day

Total reviews

2

Average rating

5.0

Developer Reply

We strive to make the setup process as easy and painless as possible, and we're glad to hear that we were successful in your case. Thank you for choosing our app and for sharing your positive feedback with us! Cheers, Kevin

5 / 5 Share

March 16, 2023

Three out of three!!! I now have the rivo popup, reviews and loyalty apps installed. So easy to use and if you get stuck the customer service is amazing. Abbie has been so helpful, I really cant recommend rivo enough!

Using app

About 21 hours

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for being a valued customer and for using our apps! 🤩 We're grateful for your support and trust in us to help grow your business. If you need any further assistance, please don't hesitate to reach out to us. Our team here at Rivo will be delighted to assist you. Cheers, Kevin

5 / 5 Share

March 16, 2023

Rivo: Loyalty & Referrals is very good. PETE was very patient and solved all my questions... I will always support

Store

JADENS

Using app

About 5 hours

Total reviews

6

Average rating

5.0

Developer Reply

5-Stars! Whoot Whoot! 🎉 We're so thrilled you are enjoying our app and services! Thanks for leaving an excellent review! We're always striving to top your expectations and love the feedback! Best wishes, Kevin

5 / 5 Share

March 14, 2023

I recently added this app to my website and the set up was easy. I needed some help with rewarding customers for past purchases. Mica jumped right in and helped me solve the problem quickly. Thank you!

Using app

7 days

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate you choosing our app and are so glad to hear that the setup process was quick and easy for you! Thank you for taking the time to share your positive experience with us. If any questions come up or if we can help along the way, please don't hesitate to let us know. All the best, Kevin

5 / 5 Share

March 13, 2023

Just downloaded the app and it seems to work great so far. The set-up is simple to follow and when I needed some help, Abbie, jumped right in and straighten things out for me. Abbie also gave me feedback about my website which was beyond her call of duty. I love it when people go out of their way to help. Thanks Abbie, and thanks Rivo.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate your business and are thrilled to see you using our app. Our team is here to help you every step of the way. If you have any further questions or concerns, please feel free to contact us. Best regards, Kevin

5 / 5 Share

March 13, 2023

I had a excellent experience today with Pete he cud not of been more kind and helpful Im 100% satisfied with the customer service i received and am super excited to get to use all the great looking features this app has to offer!!

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

Your feedback has made our day! 🤩 We're so glad you had an excellent experience with our services. We take pride in delivering exceptional work and providing outstanding customer support. Thank you for choosing us and for sharing your thoughts. Much appreciated, Kevin

5 / 5 Share

March 12, 2023

Great and proactive customer support from Arianne! Starting to get used to the app and will try out more features soon.

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your support! We're proud to be a part of your e-commerce journey and are committed to providing you with the best possible service and tools to help you succeed. All the best, Kevin

5 / 5 Share

March 10, 2023

Abbie was so helpful and responsive to our questions and requests. Really recommend Rivo. Thanks again Abbie.

Using app

8 months

Total reviews

2

Average rating

4.0

Developer Reply

We're thrilled that we were able to provide you with such outstanding service. Thank you for taking the time to share your positive experience with us and for recommending us to the Shopify community! Cheers, Kevin

5 / 5 Share

March 8, 2023

need some help and got it. Not only fast, but the employee was really MEGA kind. Thumbs up from here... what a blessing

Using app

About 8 hours

Total reviews

5

Average rating

4.8

Developer Reply

Your kind words mean the world to us! Thank you so much for the positive feedback and for helping share the word about us! 🤩 Much appreciated, Kevin

5 / 5 Share

March 8, 2023

The Rivo loyalty and rewards app is an excellent tool for your customers who want to save money while shopping. With Rivo, users can earn points for their purchases, which they can then redeem for discounts and other rewards. The app is easy to use and has a user-friendly interface, making it a breeze to navigate and take advantage of its features. One thing that sets Rivo apart from other loyalty and rewards apps is its exceptional customer service. I have read how users rave about the helpfulness of the Rivo representative Paul. They say that Paul is knowledgeable, friendly, and always willing to go the extra mile to help customers. Whether you need assistance with the app or have questions about your rewards, Paul is there to lend a hand. I appreciated the personalized attention I received from him because he made me feel valued and appreciated as a customer. He also has funny gifs. The Rivo loyalty and rewards app is an excellent choice for store owners. With its user-friendly interface and outstanding customer service, it's no wonder that so many people are raving about this app. And if you ever need assistance, you can rest assured that Paul and the rest of the Rivo team will be there to help you every step of the way.

Using app

5 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for leaving such a positive review of our app! We're thrilled to hear that you found the app easy to use and a great way to save money while shopping. We pride ourselves on providing exceptional customer service, and we're glad we were able to assist you in a friendly and knowledgeable manner. We appreciate your kind words and are happy to hear that you felt valued and appreciated as a customer. We look forward to continuing to provide you with great service and support, and we hope you enjoy using our app to earn rewards and discounts. Best wishes, Kevin

5 / 5 Share

March 6, 2023

So far so good, support was quick and helpful. Decided to use Rivo instead of the other highly rated ones. As it is a better interface, and more features

Using app

26 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Your support means everything to us, and we're grateful that you've chosen our app for your business. Thanks so much for the positive feedback and 5-stars! 🌟 Best wishes, Kevin

5 / 5 Share

March 2, 2023

she was so nice and helpful with everything. answered all my questions promptly and knew the answer to every single one! her name is jel.

Using app

About 6 hours

Total reviews

2

Average rating

3.0

Developer Reply

It's great to hear that we were able to assist you with all of your questions and provided excellent customer service. Thank you for your feedback! Cheers, Kevin

5 / 5 Share

March 2, 2023

I highly recommend this app for new users, this app allows me to do the Loyalty & Referrals as I wanted. The interface is easy to navigate and I find everything I need quickly. Mr. Pete from the support team guide me all the way to the end. his support was highly appreciated.

Using app

About 2 hours

Total reviews

7

Average rating

4.7

Developer Reply

We appreciate your business and are grateful that you've chosen our app to help grow your store. If there's anything we can do to make your experience even better, please don't hesitate to reach out. Best regards, Kevin

5 / 5 Share

March 1, 2023

Jel was very helpful and was very professional. She answer everything and was quick to reply. I recommend the app

Using app

About 2 hours

Total reviews

2

Average rating

3.0

Developer Reply

It's always a pleasure to hear that our services met your expectations! We take pride in delivering high-quality work and providing excellent customer service. Thank you for recommending us! Much appreciated, Kevin

5 / 5 Share

Feb. 28, 2023

Super service support avec des petits conseils pertinants. J'ai apprécié mes échanges via le chat avec mon interlocutrice. J'aime bien l'ensemble des services proposés, jusque la je trouve RIVO très chouette.

Using app

About 19 hours

Total reviews

1

Average rating

5.0

Developer Reply

Nous sommes ravis d'apprendre que vous avez eu une expérience positive avec nos services ! Notre équipe travaille dur pour s'assurer que chaque client est satisfait, c'est donc formidable de recevoir des commentaires comme celui-ci. 😊 Merci, Kévin