Rivo: Loyalty Program, Rewards

Jan. 31, 2023

Just getting started but the support so far was super. Good to know that I have help there if I need it. Provided a tip too!

Jan. 29, 2023

Paul was great at fixing my issue straight away. As I use the app more I trust they will provide great customer service.

Jan. 26, 2023

Jel gave me a great experience explaining and helping me with the small issues I had while setting up the program. She took her time and made it look great on my site. Thank you so much.

Jan. 25, 2023

Paul was an absolute GODSEND. I don't believe I've ever had such a positive experience with app support. If you don't have RIVO already. GET IT!

Jan. 24, 2023

Very Friendly service! Helped set up my program and add customers. conversion rate is pretty good, even with little effort.

Jan. 23, 2023

Easy to setup, customer service is responsive, if only they allow more reward types in the free programme so we can try out which features our customers like before deciding to upgrade the programme.

Jan. 22, 2023

Even as a small business you still feel super supported with whatever you need. Arianna is the best and the sweetest! Best customer service ever

Jan. 22, 2023

Awesome customer service ! Super helpful and quick response rate. I used the chat feature and it was awesome

Jan. 21, 2023

Abbie was the most helpful customer service person I have ever dealt with. She responded to all of my questions and comments immediately, fulfilled my requests and then some. Abbie went above and beyond and even pointed out some helpful tips to improve my website that had nothing to do with Rivo. I would recommend Rivo and Abbie to anyone! Rivo itself is an incredibly useful app. It is easy and quick to setup and leads to many more sales for your loyalty program. No need to pay a programmer when you can just install Rivo, edit a couple settings, and you are ready to go. Give it a try, it's free!

Jan. 20, 2023

Oh my, I'm blown away by great service from Rivo team. We're looking for better loyalty app to replace LoyaltyLion as their Small Business package only allows us to modify the color of the widget, which is not great for branding. Their Basic Plan and Advanced Plan are too expensive for us. We have been checking Yotpo and Smile.io Smile.io service is great and easy to get in touch with. However, their Gold Plan does not support a dedicated Loyalty Page. We ended up choosing Yotpo. Because they don't have a trial period to see what they have inside for the Gold Plan, I tried so hard to ask for just a demo call. Ridiculous, right? But it's the truth. The guy in the demo call wanted to sell me the Reviews app while I was asking him about the Loyalty one. I even asked for a one or three-day trial with the Gold Plan to see what we could do inside, but they said they're not allowed to. I paid 249usd to upgrade from the free version to the Gold Plan. After that, I realized that many of the features they claimed were included in the Gold Plan but were not. I contacted customer service to get the answer that we need to upgrade to the Premium plan to have it. Such a liar. I was furious, of course. And then we checked Rivo, and their service is on the opposite side. They're supportive, friendly, and professional. They offered us a super good deal to go through this difficult time of E-commerce. We appreciate that. I also discover that Rivo even has two other apps, which are FREE and completely FREE. Check it out if you're a small business like us.

Jan. 19, 2023

One of the best app on Shopify. offers great programs and features but most importantly a world class service. Mica from Rivo did a great job helping us integrate the system perfectly with out system. It was a great help. Definitely recommend this 100%.

Jan. 18, 2023

Great features, easy to use and understand and SUPER GREAT understanding and helpful team. I seriously love everything about that app. It's a must have..

Jan. 17, 2023

Abbie was amazingly patient as I explained what I did wrong and what I needed fixed. Because I was transitioning websites it made things challenging so in haste I deleted a page I shouldn't have. Abbie logged in and solved the problem in like 1 minute max. Best customer service and so happy I chose Rivo!

Jan. 17, 2023

Great customer service, the product is easy to use. I only wish you could upgrade the free program to change branding on the widget. But, overall great experience and cool people!

Jan. 13, 2023

Mica is the best! super fast response and very helpful! she even recommended helpful tips for my shop !! thank you mica :D

Jan. 12, 2023

I needed help with a few things in the app, and Abbie was super helpful! She was extremely knowledgeable and provided exactly what was needed.

Jan. 12, 2023

Needed help verifying my store and Abbie was great! Helped me verify and increased my customer limit.

Jan. 12, 2023

so far so good, good chat support. why is there a minimum of 100 characters for a review thats so many characters

Jan. 12, 2023

Great support, Pete was very helpful! Also the app itself is very easy to handle. Definitely recommend it.

Jan. 11, 2023

The customer service was very good, the communication was very pleasant and the problem was solved very quickly. I really recommend it. I am a Chinese seller, and I really recommend you to use this.