Rivo: Loyalty Program, Rewards

Jan. 11, 2023

Simply the finest example of knowledgable, polite, professional and technically savvy customer support. Rivo is the best in the business

Jan. 10, 2023

We love it. Support is amazing. We are a little start up team with some coding knowledge. But they solved everything in minutes. Would suggest this app for everyone who knows how to upsell and build community. Thanks Rivo.

Jan. 10, 2023

Had to increase the amount of customers for my reward program and Joel helped me through it. She also gave me a couple of tips how to help my website. She was patient and very helpful. Thank you Jel!

Jan. 9, 2023

Arianne was a pleasure to work with! I needed help with resetting all the points back to zero after accidently back filling from the beginning of my store. She was prompt in helping reset all the points before I rolled out the program.

Jan. 7, 2023

By far, the most amazing experience in the first ten minutes of setting up the app. Jel helped me remove all of the Rivo branding and even Shopify branding on my site to improve my customer experience. The best part was, I didn't have to ask. Simply open the customer service chat and they will take care of you! :) THANKS RIVO!

Jan. 7, 2023

MIND BLOWN! GREAT SERVICE! Hi I guess if you you actually get a full on programmer with your monthly service!? whoah! If any part of the design doesn't perfectly fit your layout, they'll be on it they will personally re-code and re-design just to fit your theme whether desktop or mobile. And they have the ability to make each different!!! Oh not to mention they updated a font to match my shop font! What to know before merging client history!!! This application offers quite a bit. I researched it extensively in comparison to four other major rewards apps. In reviewing all the apps, I focused on features pricing integration and ease-of-use for my particular store. Here are some things to consider. 1. If you wish that clients receive rewards for reviews, I believe Rivo Reviews App is the only compatible app. So if you currently have a review app that you absolutely love, consider whether or not this app is compatible. 2. Before on boarding past client history, consider how long your shop has been open. If you've been open for several years and this is your first rewards program, you could be importing thousands of dollars worth of coupons due clients. **work around is to not import client history, set everyone to an opening point value...and move forward. If you have a new shop with few sales, this shouldn't be an issue. Either way, I recommend asking for assistance with importing activity from a specific date if possible. HERE'STHE GOOD 1). If you hit a snafu, someone in their customer service or chat will assist you. More detailed issues may take a longer response time. Ultimately, if you have a very detailed issue you can see by the review process here, the operations officers are very responsive. 2) other than on boarding client information and points, this program is very easy to set up and customize. There are many areas available for customization, some features may require additional upgrades. For my needs the free plan was too limited, so I am currently on the $39 plan per month. I anticipate this rewards program will bring pay in repeat clientele. 3). You do have the ability to adjust what portion of a sale your client receives points for. I myself and I read and some reviews that some individuals noted the Point accrual included the cost of shipping. This can actually be adjusted in the settings, order, area of the app. So if you wish for clients to only earn points on the dollars that they spend on product this can be done. 4) If you don't already have an email marketing system or app, this application integrates some ability to reach out via email to prompt use of points and rewards. ***things id love to see enhanced 1) I'd love the ability to onboard and import from a specific date, ie, last quarter, last month, last year.... if this was an option to select, it would really help store owners who have years of sales in client history. 2) I'd also love the ability to select more than just the "collection" clients can use the rewards on, but the "product type" or "vendor" category within Shopify. Some stores like mine have products that overlap different collections, though are specific to a type of product i.e. handmade not handmade. 3) finally, I do notice some issues with the layout of the pop-up. When a client hits the icon from the lower right portion of the webpage to launch the welcome, the title at the top of that welcome is not centered and I don't see a way to justify left center or right. Additionally, the button that shows the star and reviews, is a bit big and it overlaps and interferes with my menu button on mobile. There is a possibility I can remove the word "rewards," leaving just the star icon and hope that that will clear the situation up? ill have to play with it. All in all if you were looking for a rewards app that enables you to work towards client retention repeat customers reward clients for referrals and signing on to your mailing list this is a great option. Again I read a lot of reviews, went to YouTube University to check out each of these competitor products, and read those reviews too. Rivo seemed to be the cleanest product with few issues conflicting with your current store theme and code. Customer service thus far seems to be very responsive, even if it requires escalating to a specialty department. The trial is really short, but so is the set up. Howeve, my biggest tip to you...Best to attempt to set up at the beginning of the week so you can iron out any bugs before your trial ends.

Jan. 5, 2023

Customer service personnel Paul was extremely accommodating, quick response and delivered more than what I asked! I love the app, it gives additional incentive for people viewing the store to leave their email

Jan. 4, 2023

The Rivo rewards & loyality program app is an excellent idea and will hopefully help keep bringing my customers back for more purchases. The Support for the app is also absolutely awesome! Abbie was so helpful and efficient in the way she helped me with a couple of technical things in my store. She also gave me some good suggestions too. Thank you very much, keep up the great work!!

Jan. 1, 2023

Wonderful app and exceptional customer service. Very happy with the support I have been provided and excited to offer a rewards experience to my customers!

Dec. 31, 2022

Mica was super helpful and patient + responded really quickly, I was debating between Rivo and a couple of other loyalty apps but the elite customer service helped me make a decision to stick with Rivo!

Dec. 28, 2022

Rivo is amazing. The support is 2nd to none and we look forward to growing our business alongside Rivo. Lance - thank you so much for all your help!

Dec. 28, 2022

Pete was very helpful, looking forward to working together. He helped me quickly and was very friendly

Dec. 27, 2022

Best customer service I have received! Would recommend the app for loyalty program as I think it will meet our needs!

Dec. 24, 2022

The staff is very helpful! Had Chat contact several times and was happy every time. Waiting time was very little. Thank you!

Dec. 23, 2022

Fantastic suite of Shopify apps. Lots of features - even on the free plans. We've had nothing but great experiences working with Abby, Jel and James. They're always ready and willing to help. They're quick to respond. And they're super nice. An obviously amazing company culture.

Dec. 22, 2022

Abbie was very kind and professional. She solve very fast two problems with a popup on my website and know it works properly! Thankyou very much Abbie, really appreciated :)

Dec. 22, 2022

Jel was so sweet and attentive and went over and above to support me in setting up my Rivo App. Can't wait to use this app more :)

Dec. 21, 2022

it is agreat app very helful and useful for my growth. I should say Abbie is an excellent customer service agent vey nice professional prompt and very accomodating Thank you

Dec. 21, 2022

Arianne was very prompt and helpful! I like how the free plan gives you what you need to start without feeling dissatisfied. My plan is to upgrade very soon.

Dec. 21, 2022

So far I am loving Rivo! The step by step instructions are so easy and clean to work through to get set up! Customer support is friendly and answers your chat in a timely manor. Arianne was positive, beyond helpful and even complimented us on our website and branding. Knowing they have a customer support team who cares about their customers, even if you on the free plan, is super important to a business who also highly values authentic customer support!