All reviews

Rating Breakdown

  • 5
    95% (1,285 ratings)
  • 4
    3% (42 ratings)
  • 3
    0% (3 ratings)
  • 2
    0% (5 ratings)
  • 1
    2% (24 ratings)

Reviews with Text

  • 96% (1,306)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 27, 2022

I spoke with Abbie through Chat, she was able to help me with my account. She was very nice and professional.

Using app

About 9 hours

Total reviews

2

Average rating

4.5

Developer Reply

We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team will be happy to lend our hands anytime. πŸ˜ƒ Thanks, Kevin

5 / 5 Share

Oct. 27, 2022

Great reward program with many customizations. Perfect for small shops but also for bigger ones. Support is terrific. Absolutely the best support I have had with any app maker.

Using app

4 months

Total reviews

24

Average rating

3.8

Developer Reply

Thank you so much for the wonderful review and thoughtful feedback! 🀩 We love helping small businesses, and we are so excited to be able to help contribute to you and your business's success. If you ever need anything, we are here for you anytime. Cheers, Kevin

5 / 5 Share

Oct. 27, 2022

I have nothing but great thing to say about the app features as well as the support I have received from their team. I have had this app for over a year now, and every time I have reached out with a question or for general support, the team has worked with me 1-1, immediately and my issues were resolved within minutes. I would highly recommend this and any other app that is being run by this team.

Store

1Eatz

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

You are amazing! ✨ Thank you so much for your compliments and kind words. We're so grateful to customers like you and greatly appreciate using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. πŸ™Œ Cheers, Kevin

5 / 5 Share

Oct. 26, 2022

This rewards app is easy to use and the support is quick and timely as well! Abbie went above and beyond with help toward the ability to get my store to become a sustainable income source!

Using app

About 1 year

Total reviews

11

Average rating

4.5

Developer Reply

Thank you for the wonderful review! 🀩 We greatly appreciate you using the app! If any questions come up or if we can help in any way, please feel free to let us know. Much appreciated, Kevin

5 / 5 Share

Oct. 26, 2022

I loved the Rivo review app so much, I decided to install this as well. All the help that Abbie from Rivo Support provided was a big part in this decision. You folks are doing an amazing job. I'm very happy.

Using app

10 minutes

Total reviews

2

Average rating

5.0

Developer Reply

This review made our day, and we're so excited that you love our app! 🀩 Your praise in your 5-Star review is very much appreciated! πŸ™Œ All the best, Kevin

5 / 5 Share

Oct. 23, 2022

So far the app is great and very user friendly. Today was my first time using the app and I needed help with exporting my previous customer's order history. When I reached out for help Arianne went above and beyond. She answered my question very quickly and even offered some very helpful advice about the layout of my website in general . She even provided links on how to edit and improve that feature. As a result my site looks will look more professional. Thank you again Arianne.

Using app

About 4 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the wonderful review and thoughtful feedback! 🀩 We love helping businesses like yours, and we are so excited to be able to help contribute to you and your business's success. If you ever need anything, we are here for you anytime. Cheers, Kevin

5 / 5 Share

Oct. 21, 2022

So far so good, I've only started using it though. Service from Abbie was exceptional. Thanks Abbie

Using app

3 days

Total reviews

5

Average rating

5.0

Developer Reply

Wonderful! Thanks so much for the 5-stars and positive feedback! Best regards, Kevin

5 / 5 Share

Oct. 20, 2022

Maria was a great help! Great experience with this app! We are able to reward our members with a loyalty program that works great!

Using app

26 days

Total reviews

1

Average rating

5.0

Developer Reply

We're thrilled to hear you are having a great experience with our app and services! Thank you for the wonderful review, and please let us know if there's anything else we can do. ✨ Best wishes, Kevin

5 / 5 Share

Oct. 20, 2022

Arianne helped with increase my customer limit and with some troubleshooting for my store. My customers love the app and I do as well, it definitely helps with sales!

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 20, 2022

Abbie was excellent at helping me get my store set up. Great customer service. After using it for a few weeks, I'll have a better idea of how the app is. I will update you then.

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team will be happy to lend our hands anytime. πŸ˜ƒ Thanks, Kevin

5 / 5 Share

Oct. 12, 2022

Awesome app and really helpful customer service , Abbie from Rivo Rewards went out of her way to help me with setting everything up.

Using app

About 22 hours

Total reviews

2

Average rating

5.0

Developer Reply

We are so happy you are enjoying our app and customer service! Thank you so much for the positive feedback and review! 🌟 Best wishes, Kevin

5 / 5 Share

Oct. 10, 2022

I just purchased this app and Abbie was super helpful with all of my questions getting set up. So far the experience seems pretty easy and quick -- and anything you can't figure out, Abbie is amazing!! Looking forward to seeing how this all works out, I have high hopes!

Using app

About 2 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for the positive feedback and 5-star review! 🌟 We truly appreciate you choosing our app and are so excited to be able to contribute to you and your business's success. If you ever have further questions or if we can help along the way, feel free to contact us anytime! ✨ Best wishes, Kevin

5 / 5 Share

Oct. 10, 2022

This is one of the best rewards apps we've used and the customer support (from Abby) was absolutely phenomenal! Can't say enough good things about this company :)

Using app

About 2 months

Total reviews

4

Average rating

5.0

Developer Reply

We are so happy you are loving our app and support! Thank you so much for the positive feedback and review! 🌟 Best wishes, Kevin

5 / 5 Share

Oct. 7, 2022

Abbie was very patient and very helpful to me as I set up my app. She was very pleasant and easy to work with. She never rushed me or made me feel like I needed to hurry. Even when I was gone for several minutes she right there when I came back to her.

Using app

About 3 hours

Total reviews

1

Average rating

5.0

Developer Reply

It's music to our ears that you are happy with our customer service! Thanks so much for the 5-stars and kind words. 😊 Much appreciated, Kevin

5 / 5 Share

Oct. 6, 2022

This is a loyalty app, it's great, It has all the functions you'll need and more, but I don't tend to write a review because an app does what it says. I'm writing a review because I recently moved from another shopping cart, and the move came with loads of problems moving my reward system. The great people at Rivo were able to transfer my 15 year old reward system with well over 3 million outstanding reward points. The team has gone above and beyond to create a loyal customer out of me for years. Every experience with customer service is great. They escalate issues they cant solve immediately, and the team fixes the problem! Give it the 7 day free trial if it you need a loyalty program. This is the team you want to have your back, and understandsΒ the needs of an e-commerce store.

Using app

3 months

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for the wonderful review and thoughtful feedback! 🀩 We're so grateful to customers like you for using our app and for sharing the word about our company. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. ❀️ Much appreciated, Kevin

5 / 5 Share

Oct. 5, 2022

Abbie had so much knowledge and was quick to respond. I love this app so much already and with great customer support, it makes it even better.

Using app

44 minutes

Total reviews

2

Average rating

5.0

Developer Reply

We're so happy that you love our app and support! πŸ™Œ Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success to you and your business! All the best, Kevin

5 / 5 Share

Oct. 5, 2022

Excellent support, go above and beyond. The app has good functionality and it's easy to use. Really recommend.

Using app

2 days

Total reviews

7

Average rating

5.0

Developer Reply

We're so glad that you are happy with our support! Thanks so much for leaving 5-star feedback and for recommending us to the Shopify community! 😍 Much appreciated, Kevin

5 / 5 Share

Oct. 4, 2022

Great app and excellent customer support. The support staff is always quick to answer and very helpful!

Using app

15 days

Total reviews

3

Average rating

5.0

Developer Reply

We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and review! 🌟 Best wishes, Kevin

5 / 5 Share

Oct. 3, 2022

Super functional & easy to use, plus the costumer support it's super friendly :) Arianne was really helpful solving any concerns fast. keep up the great work!

Using app

Over 1 year

Total reviews

4

Average rating

4.5

Developer Reply

Your kind words mean the world to us! Thank you so much for the positive feedback and for helping share the word about us! 🀩 Much appreciated, Kevin

5 / 5 Share

Sept. 29, 2022

Tried another app before this one and this one is miles better - just easier to navigate.. Thank you James for great onboarding..

Using app

About 4 hours

Total reviews

3

Average rating

5.0

Developer Reply

Wonderful, thanks so much for choosing our app! Your positive feedback and 5-star review are very much appreciated! πŸ™Œ Cheers, Kevin