All reviews

Rating Breakdown

  • 5
    96% (2,247 ratings)
  • 4
    3% (69 ratings)
  • 3
    1% (13 ratings)
  • 2
    0% (3 ratings)
  • 1
    0% (11 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 18, 2023

Great features, easy to use and understand and SUPER GREAT understanding and helpful team. I seriously love everything about that app. It's a must have..

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

You are amazing! ✨ Thank you so much for your compliments and kind words. We're so grateful to customers like you and greatly appreciate using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. πŸ™Œ Cheers, Kevin

5 / 5 Share

Jan. 17, 2023

Abbie was amazingly patient as I explained what I did wrong and what I needed fixed. Because I was transitioning websites it made things challenging so in haste I deleted a page I shouldn't have. Abbie logged in and solved the problem in like 1 minute max. Best customer service and so happy I chose Rivo!

Using app

5 days

Total reviews

4

Average rating

5.0

Developer Reply

We're so glad that you are satisfied with our customer service. 🀩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin

5 / 5 Share

Jan. 17, 2023

Rivo is a simple and easy to use app. I am so excited to have this program for my customers. I have had a few questions about integrations and customizations and Paul was super helpful and quick to get me set up.

Using app

About 2 months

Total reviews

4

Average rating

5.0

Developer Reply

You are awesome! We appreciate you taking the time to leave positive feedback and a 5-star review! ❀️ If there's anything else we can help you with, just let us know anytime. Our team will be happy to assist you. πŸ™‚ Thanks, Kevin

5 / 5 Share

Jan. 17, 2023

Amazing, customer side is great, business side is easy and great. Customer service is amazing and fast. I am loving this app. It’s a great way to show your customers how much you appreciate them.

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and review! 🌟 Best wishes, Kevin

5 / 5 Share

Jan. 17, 2023

great app and service. the customer service was really the best. they greet you well and go above and beyond your expectations.

Store

mai-joi

Using app

About 20 hours

Total reviews

2

Average rating

5.0

Developer Reply

We're so excited that you like our services! Your praise in your 5-Star review is very much appreciated! πŸ™Œ All the best, Kevin

5 / 5 Share

Jan. 17, 2023

Great customer service, the product is easy to use. I only wish you could upgrade the free program to change branding on the widget. But, overall great experience and cool people!

Using app

About 12 hours

Total reviews

4

Average rating

5.0

Developer Reply

We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! Cheers, Kevin

5 / 5 Share

Jan. 16, 2023

I really like this app. And the support is definitely on point. I contacted them for only one thing, to double my customer limits, and they hooked me with more than I asked for and other things as well. I'm happy about that. I definitely recommend this app.

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

So glad that you love our app and services! πŸ™Œ Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success to you and your business! All the best, Kevin

5 / 5 Share

Jan. 16, 2023

Very happy with this app, as well as my customers! It gives such good incentive to place more orders, follow our social media, and the widget looks great! Paul was especially helpful when I had questions!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for the 5-Star review! So happy that you have enjoyed your interaction with us, and we greatly appreciate you using the app! 😊 Best wishes, Kevin

5 / 5 Share

Jan. 16, 2023

The support I received when asking a couple of questions was very professional and helpful - it resolved my query easily - would recommend this app.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

So glad we were able to help and answer your questions. Thank you so much for leaving a 5-star review! If there's anything else we can help you with, just let us know. Much appreciated, Kevin

5 / 5 Share

Jan. 16, 2023

The support I received was top-notch. Pete was incredibly professional and provided exceptional assistance. It was a pleasure speaking with him and he was quick to respond and resolve any issues I had. The apps function seamlessly as well. I am thoroughly impressed. Thanks Pete :)

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

You are awesome! We appreciate you taking the time to leave positive feedback and a 5-star review! ❀️ If there's anything else we can help you with, just let us know anytime. Our team will be happy to assist you. πŸ™‚ Thanks, Kevin

5 / 5 Share

Jan. 16, 2023

Pete was a great help in helping me set up the app. I recommend this app to anyone who wants to take their sales to the next level, and customer support is awesome

Using app

About 1 month

Total reviews

3

Average rating

5.0

Developer Reply

You are so wonderful! πŸŽ‰Thank you so much for the positive review and for recommending us to the Shopify community! If you ever need anything at all, we are always here for you! Cheers, Kevin

5 / 5 Share

Jan. 13, 2023

Awesome customer support team, Mica did everything I asked for and more. The app is easy to get around thanks so much Mica love your work.

Using app

About 1 year

Total reviews

10

Average rating

5.0

Developer Reply

We're so excited you are happy with our services! Your praise in your 5-Star review is very much appreciated! πŸ™Œ All the best, Kevin

5 / 5 Share

Jan. 13, 2023

Mica is the best! super fast response and very helpful! she even recommended helpful tips for my shop !! thank you mica :D

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

It's music to our ears that you are happy with our customer support! Your 5-star review is much appreciated! 🌟 Thanks, Kevin

5 / 5 Share

Jan. 12, 2023

I needed help with a few things in the app, and Abbie was super helpful! She was extremely knowledgeable and provided exactly what was needed.

Using app

16 days

Total reviews

1

Average rating

5.0

Developer Reply

So pleased that we were able to help you with your concern. Thank you so much for your kind words and 5-stars! If there's anything else we can do along the way, just let us know anytime. Our team will be delighted to assist you. 😊 Much appreciated, Kevin

5 / 5 Share

Jan. 12, 2023

I would recommend this app, it is easy to use. I needed assistance with the pop up portion and Abbie was wonderful. She was very direct and helped me to solve my problem. Response time was very fast as well.

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the wonderful review! 🀩 We appreciate you helping to share the word about us! Cheers to success to you and your business! All the best, Kevin

5 / 5 Share

Jan. 12, 2023

Needed help verifying my store and Abbie was great! Helped me verify and increased my customer limit.

Using app

5 months

Total reviews

2

Average rating

4.5

Developer Reply

Thank you so much for the awesome 5-star review! Means the world to us and we are here for you anytime. 😊 Cheers, Kevin

5 / 5 Share

Jan. 12, 2023

so far so good, good chat support. why is there a minimum of 100 characters for a review thats so many characters

Using app

About 1 month

Total reviews

4

Average rating

4.3

5 / 5 Share

Jan. 12, 2023

Great support, Pete was very helpful! Also the app itself is very easy to handle. Definitely recommend it.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for the positive review and for recommending us to the Shopify community! πŸ™Œ Cheers, Kevin

5 / 5 Share

Jan. 11, 2023

The customer service was very good, the communication was very pleasant and the problem was solved very quickly. I really recommend it. I am a Chinese seller, and I really recommend you to use this.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Your kind words mean the world to us! Thank you so much for the positive feedback and for helping share the word about us! 🀩 Much appreciated, Kevin

5 / 5 Share

Jan. 11, 2023

I was very happy with the customer support I received today from Pete. He could not have been any more helpful. I would recommend this app.

Using app

21 days

Total reviews

1

Average rating

5.0

Developer Reply

We're so glad you are happy with our support! Thanks so much for the positive review and for recommending us to the Shopify community! πŸ™Œ All the best, Kevin