All reviews

Rating Breakdown

  • 5
    96% (2,247 ratings)
  • 4
    3% (69 ratings)
  • 3
    1% (13 ratings)
  • 2
    0% (3 ratings)
  • 1
    0% (11 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 3, 2023

As always the customer service Abbie provides is like no other, always helps me in all ways shapes and forms. Thank you so much!

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Your positive review means the world to us! We are always happy to help in any way we can and are available anytime. Thanks so much for 5-stars! 🌟Cheers, Kevin

5 / 5 Share

Jan. 3, 2023

Abbie could not have been any better with me! Amazing help and suggestions. I responded not really wanting to speak with anyone but to get the "hello" out of the way but after the first couple of message, i could not have been any happier!

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

You are awesome! We appreciate you taking the time to leave positive feedback and a 5-star review! ❤️ If there's anything else we can help you with, just let us know anytime. Our team will be happy to assist you. 🙂 Thanks, Kevin

5 / 5 Share

Jan. 3, 2023

Customer service was amazing! Would definitely recommend this app if you do not already have it. It has everything you need for starting or moving over your loyalty program!!!

Using app

7 months

Total reviews

2

Average rating

5.0

Developer Reply

Your review made our day! 🤩 Thank you so much for the 5 stars and for recommending us to the Shopify community! 🙌 Cheers, Kevin

5 / 5 Share

Jan. 2, 2023

Amazing customer service. Abbie was a brilliant help, thank you! Also, love how much you can customise to suit your own branding.

Using app

6 months

Total reviews

2

Average rating

5.0

Developer Reply

We're so glad that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin

5 / 5 Share

Jan. 2, 2023

I had the pleasure of getting Rivo customer service rep Arianne and man was she awesome! She was very attentive and gave me all the attention to detail work needed! Not every day you get that! She was totally awesome!! I look foward to enjoying Rivo!

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

You are awesome! We appreciate you taking the time to leave positive feedback and a 5-star review! ❤️ If there's anything else we can help you with, just let us know anytime. Our team will be happy to assist you. 🙂 Thanks, Kevin

5 / 5 Share

Jan. 1, 2023

Wonderful app and exceptional customer service. Very happy with the support I have been provided and excited to offer a rewards experience to my customers!

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

So glad that you love our app and services! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success to you and your business! All the best, Kevin

5 / 5 Share

Jan. 1, 2023

Great support. Yaci went out of the way to help me. I'm excited to see what the future holds while using this app.

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Your feedback means the world to us! Thank you so much for the awesome review, and we are here for you anytime! 🙌 Cheers, Kevin

5 / 5 Share

Jan. 1, 2023

User friendly and great support! Arianne was very responsive and friendly with my requests and questions. I would recommend this app to merchants looking to reward their customers for loyalty.

Using app

14 days

Total reviews

4

Average rating

5.0

Developer Reply

You are so wonderful! 🎉Thank you so much for the positive review and for recommending us to the Shopify community! If you ever need anything at all, we are always here for you! All the best, Kevin

5 / 5 Share

Dec. 31, 2022

Mica was super helpful and patient + responded really quickly, I was debating between Rivo and a couple of other loyalty apps but the elite customer service helped me make a decision to stick with Rivo!

Using app

8 days

Total reviews

1

Average rating

5.0

Developer Reply

Wonderful! 🙌 Thanks so much for choosing our app and sharing the positive feedback! If any questions come up or if we can help along the way, feel free to reach out to us anytime. Our team here at Rivo will be delighted to help you. ✨ Best wishes, Kevin

5 / 5 Share

Dec. 30, 2022

Fabulous! Yaci was so sweet and very helpful, even giving me help with Shopify items as well. I can't recommend RIVO enough!

Using app

3 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for the amazing 5-star review! Means the world to us and we are here for you anytime. 😊 Cheers, Kevin

5 / 5 Share

Dec. 29, 2022

je viens juste de télécharger les deux application Rivo donc je n'ai pas de recul sur elles mais par contre le support client est adorable et très réactif. A voir maintenant dans le temps et l'utilisation mais pour l'instant je recommande.

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Merci beaucoup d'avoir choisi notre application ! 🤩 Nous sommes ravis de faire partie de la croissance et du succès de votre entreprise ! Si vous avez besoin de quoi que ce soit, faites-le nous savoir. Bravo, Kévin

5 / 5 Share

Dec. 29, 2022

Pete was great to work with! He help me out with not only the app but also with some tips on my Shopify page! He goes above and beyond and you can tell he is passionate about his job which helps me to do what I am passionate about.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Your kind words mean the world to us! Thank you so much for the positive feedback and for helping share the word about us! 🤩 Much appreciated, Kevin

5 / 5 Share

Dec. 28, 2022

Rivo is amazing. The support is 2nd to none and we look forward to growing our business alongside Rivo. Lance - thank you so much for all your help!

Using app

8 days

Total reviews

14

Average rating

4.1

Developer Reply

It's music to our ears that you are happy with our customer support! Your 5-star review is much appreciated! 🌟 Thanks, Kevin

5 / 5 Share

Dec. 28, 2022

Pete was very helpful, looking forward to working together. He helped me quickly and was very friendly

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

We're so pleased that you like our support! Your review means the world to us, and we are always happy to help in any way we can and are available anytime. Thanks so much for 5-stars! 🌟 Cheers, Kevin

5 / 5 Share

Dec. 27, 2022

Best customer service I have received! Would recommend the app for loyalty program as I think it will meet our needs!

Store

2putt

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

This review made our day! Thank you so much for the kind words and we are here anytime you need us. 🤩 Much appreciated, Kevin

5 / 5 Share

Dec. 26, 2022

amazing customer service! and great strategy *g* give give give! and create value for shop owners!

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

We're so glad our app has provided value to you and your store! Thanks so much for the positive review! 🙌 All the best, Kevin

5 / 5 Share

Dec. 25, 2022

Great support, fantastic help and an exciting app. I love to use Rivo apps to help my store get even more enchanced.

Store

Feets

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

We're so excited that you love using our apps! Your praise in your 5-Star review is very much appreciated! 🙌 All the best, Kevin

5 / 5 Share

Dec. 24, 2022

The staff is very helpful! Had Chat contact several times and was happy every time. Waiting time was very little. Thank you!

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team will be happy to lend our hands anytime. 😃 Thanks, Kevin

5 / 5 Share

Dec. 23, 2022

Fantastic suite of Shopify apps. Lots of features - even on the free plans. We've had nothing but great experiences working with Abby, Jel and James. They're always ready and willing to help. They're quick to respond. And they're super nice. An obviously amazing company culture.

Using app

About 3 hours

Total reviews

2

Average rating

5.0

Developer Reply

You are amazing! ✨ Thank you so much for your compliments and kind words. We're so grateful to customers like you and greatly appreciate using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. Cheers, Kevin

5 / 5 Share

Dec. 23, 2022

I had some doubts about the app and Yaci was awesome. She gave me a guide right away that explained everything I needed and if that alone wasn't enough, she is the nicest person ever. An awesome customer experience.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

We're so glad that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin