All reviews

Rating Breakdown

  • 5
    96% (2,247 ratings)
  • 4
    3% (69 ratings)
  • 3
    1% (13 ratings)
  • 2
    0% (3 ratings)
  • 1
    0% (11 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 1, 2022

By far they have an outstanding support team. They were able to answer all my questions and assist me. Thank you so much for your support Abbie.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

So glad we were able to help and answer your questions. Thank you so much for leaving a 5-star review! 🌟 If there's anything else we can help you with, just let us know. Much appreciated, Kevin

5 / 5 Share

Nov. 1, 2022

I use Rivo's other apps and have been happy, so I'm expecting more of the same with this. Great customer service!

Using app

About 1 hour

Total reviews

3

Average rating

5.0

Developer Reply

Wonderful! 🎉We greatly appreciate you using our apps, and we are always here anytime you need us. Thank you so much for the positive feedback! All the best, Kevin

5 / 5 Share

Oct. 31, 2022

Have used this app for a while now. The set-up was easy, never had any issues at all. So many good features on the free plan alone. The customer service has been outstanding. I dealt with Abbie and she went above and beyond for me. If you are looking for a loyalty program - look no further. RIVO won't disappoint!

Using app

4 months

Total reviews

5

Average rating

5.0

Developer Reply

Your kind words mean the world to us! Thank you so much for the positive feedback and for helping share the word about us! Cheers to success to you and your business! 🤩 Best wishes, Kevin

5 / 5 Share

Oct. 30, 2022

Die App ist genial. Der Customer Support ist sogar noch besser. Ich kann das jedem empfehlen. Auch die kostenfreie Version hat schon viele Features.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Wir freuen uns sehr, dass Sie unsere App und unsere Dienste genießen! Vielen Dank für das positive Feedback und die Bewertung! 🌟Beste Grüße, Kevin

5 / 5 Share

Oct. 30, 2022

The Loyalty Program app is great and when it comes to the support team it is perfect. I love it; Highly recommended

Using app

About 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Thanks so much for the positive review and for recommending us to the Shopify community! 🙌 Cheers, Kevin

5 / 5 Share

Oct. 29, 2022

Best customer service I've received. Great support from Maria! Thank you so much for the help + App is very easy to install and customize.

Using app

27 days

Total reviews

2

Average rating

5.0

Developer Reply

We're so glad that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin

5 / 5 Share

Oct. 29, 2022

The app and the support services are very professional. I will be using Rivo for the foreseeable future!

Using app

About 2 months

Total reviews

3

Average rating

5.0

Developer Reply

Your review means the world to us! We are always happy to help in any way we can and are available anytime. Thanks so much for 5-stars! 🌟Cheers, Kevin

5 / 5 Share

Oct. 29, 2022

First of all, I want to say thank you for Abbie from Support Dep. I appreciate you supporting me. and I recommend it this APP

Using app

3 months

Total reviews

9

Average rating

4.6

5 / 5 Share

Oct. 28, 2022

Great app! Maria was terrific awesome support . I would like to have at least one integration on free plan

Store

kimpaco

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

We truly appreciate the 5-Star review! These reviews make our day here! 🌟 Thanks, Kevin

5 / 5 Share

Oct. 28, 2022

Customer service is amazing, it really sets this app apart from all other loyalty/ rewards programs! Product is great also.

Using app

5 days

Total reviews

8

Average rating

5.0

Developer Reply

We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and review! 🌟 Best wishes, Kevin

5 / 5 Share

Oct. 27, 2022

I spoke with Abbie through Chat, she was able to help me with my account. She was very nice and professional.

Using app

2 months

Total reviews

2

Average rating

4.5

Developer Reply

We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team will be happy to lend our hands anytime. 😃 Thanks, Kevin

5 / 5 Share

Oct. 27, 2022

Great reward program with many customizations. Perfect for small shops but also for bigger ones. Support is terrific. Absolutely the best support I have had with any app maker.

Using app

4 months

Total reviews

22

Average rating

3.9

Developer Reply

Thank you so much for the wonderful review and thoughtful feedback! 🤩 We love helping small businesses, and we are so excited to be able to help contribute to you and your business's success. If you ever need anything, we are here for you anytime. Cheers, Kevin

5 / 5 Share

Oct. 27, 2022

I have nothing but great thing to say about the app features as well as the support I have received from their team. I have had this app for over a year now, and every time I have reached out with a question or for general support, the team has worked with me 1-1, immediately and my issues were resolved within minutes. I would highly recommend this and any other app that is being run by this team.

Store

1Eatz

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

You are amazing! ✨ Thank you so much for your compliments and kind words. We're so grateful to customers like you and greatly appreciate using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. 🙌 Cheers, Kevin

5 / 5 Share

Oct. 26, 2022

This rewards app is easy to use and the support is quick and timely as well! Abbie went above and beyond with help toward the ability to get my store to become a sustainable income source!

Using app

About 1 year

Total reviews

10

Average rating

4.8

Developer Reply

Thank you for the wonderful review! 🤩 We greatly appreciate you using the app! If any questions come up or if we can help in any way, please feel free to let us know. Much appreciated, Kevin

5 / 5 Share

Oct. 26, 2022

I loved the Rivo review app so much, I decided to install this as well. All the help that Abbie from Rivo Support provided was a big part in this decision. You folks are doing an amazing job. I'm very happy.

Using app

10 minutes

Total reviews

2

Average rating

5.0

Developer Reply

This review made our day, and we're so excited that you love our app! 🤩 Your praise in your 5-Star review is very much appreciated! 🙌 All the best, Kevin

5 / 5 Share

Oct. 25, 2022

I didnt like that the name of the RIVO app on shopify includes SMS. But there is no sms function in the app. Abbie sent me a link with a different app by RIVO but look what returned "Rivo Abandoned Cart Recovery is not currently published on the Shopify App Store. If you have support questions, contact Rivo directly." OTHER THAN THAT..I ENJOY YOUR POP-UP AND REWARDS FUNCTIONS. And your chat support ABBIE was top level helpful and kind.

Using app

11 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 24, 2022

Abbie is super amazing and quick with her responses. She was able to help add some new features to my page and with ease. Thank you!

Using app

25 days

Total reviews

1

Average rating

5.0

Developer Reply

Your review means the world to us! We are always happy to help in any way we can and are available anytime. Thanks so much for 5-stars! 🌟Cheers, Kevin

5 / 5 Share

Oct. 24, 2022

EXCELENTE Y CONTIENE MUCHAS HERRAMIENTAS PARA HACER CRECER TU EMPRESA RAPIDO. EL SOPORTE ES EXTRAORDINARIO RAPIDO MUY ATENTO Y MUY COMPLACIDO . HASTA ME SORPRENDIERON CON ADICIONAL EN MI PLAN Y ESO QUE TODAVIA ESTOY EMPEZANDO. 5 ESTRELLAS.

Using app

About 2 months

Total reviews

4

Average rating

5.0

Developer Reply

¡Estamos muy emocionados de que estés disfrutando de nuestros servicios! Su elogio en su revisión de 5 estrellas es muy apreciado. gracias, kevin

5 / 5 Share

Oct. 24, 2022

I was helped by Arianne today. Initially, I just wanted to have the "Powered by Rivo" removed from our page. She was able to do that within a few minutes but also offered a few really helpful suggestions for our website. She gave me instructions on how to add a Favicon, as well as helping us adjust the location of our rewards widget. Super helpful, polite, and grateful they employ someone like Arianne! GOOD customer service is hard to find.

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

You are amazing! ✨ Thank you so much for your compliments and kind words. We're so grateful to customers like you and greatly appreciate using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. Cheers, Kevin

5 / 5 Share

Oct. 23, 2022

I would recommend this app. It has a great reward system and is very easy to use and navigate. Customer support is really helpful as well. Abby is one of their agents that assisted me with any questions that I had and also with an issue/question that I had. Really great customer service that they offer. I have just started my store but can't wait to see how this app can help boost my sales by the reward system!

Using app

9 months

Total reviews

3

Average rating

5.0

Developer Reply

So glad that you love our app and customer service! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success to you and your business! All the best, Kevin