TYDAL Product Reviews
TYDAL Reviews – Collect photo reviews
Rating
4.9
feedback
2,256
chart
#9,770
All reviews
Review RSS Feed
Sept. 3, 2024
Excellent communication from Jamie today, so seamless and pain free. She went above and beyond to even improve the look and feel of my store. So happy with the help I received and would 110% recommend.
Thrilled to hear this! Thanks for the awesome review. We're glad we could help make your store even better. 😊 - Kevin & TYDAL Team
Sept. 2, 2024
So far so good. I've not had any issues and the setup was easy.
Thank you! We're glad the setup was easy and you're having a good experience so far. Here to help anytime you need us! - Kevin & TYDAL Team
Sept. 2, 2024
The support Team (Sam) is a really really nice person, he helped me everything I asked for, and even give me advice on how to improve my website, and the app itself works really well too!
Thanks for the wonderful feedback! We're so glad our support team could assist and offer valuable advice for your website. Thrilled you're enjoying the app as well! - Kevin & TYDAL Team
Sept. 2, 2024
Great people best customer service. Highly recommended. Sam great guy. App is also very good
Thank you for the glowing recommendation! We're thrilled you're happy with our customer service and the app. We appreciate your kind words! - Kevin & TYDAL Team
Sept. 2, 2024
The app was easy to set up and customise for my store, and Adrian was so kind and efficient. I am still setting things up in Shopify, but I'm so appreciative of the very kind customer support and the very affordable app (at a time when I'm not making sales yet!).
Thank you for your kind words! We're thrilled you found the setup easy and our support helpful. We're here to support you as you grow your store. Thanks for choosing our app! - Kevin & TYDAL Team
Sept. 2, 2024
TLDR: Awful app, Had a horrific time with the support staff in the end had to uninstall this app and move to a different review service that we are beyond satisfied with. Installed this app, didn't look too bad, had a alright feature set for the price, shortly after installing we noticed that review requests were being sent out immediately despite having set them in the app to send 14 days after dispatch, we flagged this to support and a ticket was opened after months of chasing and asking for a timeline on the resolution we got nothing, not being able to bear the harm being caused, and not receiving any reviews due to the immediate request(Before customers had received their orders) we were left with no choice to remove this app from our store and move over to a different provider that we are extremely happy with. We will not be using this service ever again and I encourage you not to either!
Sept. 1, 2024
Gostei muito do aplicativo e do atendimento do Sam, prontamente ajudou a resolver e ficamos satisfeitos com todo o funcionamento!
Obrigado pelo seu feedback! Estamos felizes que nossa equipe de suporte conseguiu resolver seu problema prontamente e que você está satisfeito com nosso aplicativo. Estamos aqui sempre que você precisar de nós! - Kevin e equipe TYDAL
Sept. 1, 2024
Adrian is very helpfully and the app is super and easy
Thank you for your feedback! We're glad you find the app easy to use and our support helpful. We appreciate your review! - Kevin & TYDAL Team
Aug. 31, 2024
great support, helped me on stuff past the app itself.
Thanks for the feedback! We're glad we could help beyond the app. Always here to support you in any way we can! - Kevin & TYDAL Team
Aug. 31, 2024
Beğendim Hem uygulama hem de müşteri temsilcisi beni çok mutlu etti. Teşekkür ederim.
Nazik sözleriniz için teşekkür ederiz! Hem uygulamanın hem de müşteri hizmetlerimizin sizi mutlu etmesinden çok memnunuz. Ne zaman ihtiyacınız olursa buradayız! - Kevin & TYDAL Ekibi
Aug. 31, 2024
I'm just the begining of using this app but sofar i really likea it. There is everything I needed for my webshop. And the support is amazing! :)
Thanks for the great feedback! We're thrilled you're finding everything you need and enjoying the support. We're here to help as you continue exploring the app! - Kevin & TYDAL Team
Aug. 31, 2024
Amazing App. And Jamie help me a lot ! I recommend you use this app, which can make it very easy for you to manage the reviews of your store.
Thanks for the amazing review and recommendation! We're thrilled our app makes managing your store's reviews easier. Glad to help anytime! - Kevin & TYDAL Team
Aug. 31, 2024
I can't recommend the Tidal Product Reviews App enough! The app is incredibly user-friendly, and the fact that it's free is just the cherry on top. Jamie and the support team are absolutely phenomenal – they are attentive, respond within seconds, and go above and beyond to assist with any questions or issues. This app has exceeded my expectations in every way. If you're looking for a reliable, easy-to-use review app with top-notch customer service, this is it!
Wow, thanks for the glowing review! We're overjoyed to hear our app and support team have exceeded your expectations. We're committed to providing top-notch service and appreciate your recommendation! - Kevin & TYDAL Team
Aug. 30, 2024
Excellent attention, very quick to respond and resolve questions.
Thank you for your kind words! We're glad to offer quick and attentive support. We're here whenever you need us! - Kevin & TYDAL Team
Aug. 30, 2024
Adrian was dope. That smooth operator removed the branding off the widget to make my product reviews look even sexier. That dude deserves a raise, and a firm handshake for a job well done.
Thanks for the fantastic review! We're thrilled our support could enhance your reviews and appreciate the shoutout. Cheers to more 'sexy' updates! - Kevin & TYDAL Team
Aug. 30, 2024
Excelente!
Obrigado! Estamos felizes que você tenha tido uma experiência excelente. Agradecemos seu feedback! - Kevin e equipe TYDAL
Aug. 30, 2024
Awesome support! Good App! Nothing more to add ...
Thank you for the awesome feedback! We're thrilled you're happy with the app and our support. We appreciate your review! - Kevin & TYDAL Team
Nov. 14, 2024
Great customer service and app is very well built! I used the chat to remove the 'Powered by Tydal' branding on the widget and not only did they remove it super quick, but they added me to their priority server queues and removed the email sending limit all for free! I've tried other apps but they didn't work for my needs and price range but Tydal has so many great things and is easy to work with for a great price. I needed more help after leaving this review and they were super helpful by answering all of my questions and even showing me how to remove 'Powered by Shopify' and adding a favicon to your store so it will be more customized to my store.
Wow, thanks for the fantastic review! We're thrilled you're enjoying the app and our customer service. Glad we could tailor the experience to your needs. Looking forward to continuing to support your success! - Kevin & TYDAL Team
Aug. 29, 2024
great customer service
Thank you! We're thrilled to provide great customer service. We appreciate your feedback! - Kevin & TYDAL Team
Aug. 29, 2024
great service by adrian
Thank you! We're thrilled you're happy with our service. We appreciate your feedback! - Kevin & TYDAL Team