TYDAL Product Reviews
TYDAL Reviews – Collect photo reviews
Rating
4.9
feedback
2,256
chart
#8,302
All reviews
Review RSS Feed
Feb. 7, 2024
Customer support was amazing and so quick. Had an issue with importing reviews, was given clear instructions and troubleshooting options to make it work, and was successful. Arianne was amazing help and so fast to reply. 10/10!
Feb. 3, 2024
I don't how these folks get so many positive reviews. I've had to contact them so many times about review request emails not being sent, among other problems. They respond politely but take days to "investigate" the problem. Plus, I receive no emails letting me know that I've received a new review. I recently discovered I had bad review left on my website and I had no idea, so I couldn't respond. Terrible app.
Hi there, So sorry to hear about your recent experience. We're constantly striving to provide our users with the best possible service. It's our top priority to address this issue promptly. I'd really appreciate the opportunity to discuss this further via email and find a solution that meets your expectations. Please feel free to reply to our email thread or reach out to me directly at [email protected] we'd love to help in any way we can. Best Regards, Lea
Jan. 29, 2024
So far, it's doing everything I need it to. Most of all, customer support is positively above and beyond. I can't praise that enough.
We're so glad the app meets your needs and that our customer support impressed you! Your praise means a lot to us. Thanks! - Kevin & Rivo Team
Jan. 29, 2024
Arianne was amazing and super helpful gave me loads of advise with there service and also to do with my website in general.
Thrilled that you found our service and advice helpful for your website! We're always here if you need more support. Thanks for the feedback! - Kevin & Rivo Team
Jan. 28, 2024
Great experience with the team and amazing app
Store
My Store
Using app
11 minutes
We're delighted you had a fantastic experience with our team and app. Thanks for your awesome review! - Kevin & Rivo Team
Jan. 28, 2024
Veloce, professionale e personale veramente disponibile e gentile. Paul mi ha assistito sin da subito. Consigliato
Sono entusiasta di sapere della tua esperienza positiva con il nostro gentile staff! Siamo sempre qui per assisterti fin dall'inizio. Grazie per la condivisione! - Kevin & Rivo Team
Jan. 25, 2024
Great app and very friendly customer service!
We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and 5-star review! 🌟 - Kevin & Rivo Team
Jan. 23, 2024
Jan. 17, 2024
The Rivo app is easy to use and has generated a lot of great reviews for me without needing to do anything! The automations are fantastic and there are even follow-up emails sent as reminders when requesting reviews. I have contacted support for various reasons and often I am connected to Jel. Jel is fantastic, quick, and efficient! Jel is always so helpful and friendly, which I appreciate so much.
Awesome! We're thrilled that Rivo's ease of use and automations are making a positive impact. Our support team is always here to help and we're glad you've had great experiences with them. 😊 - Kevin & Rivo Team
Jan. 15, 2024
Arianne help me today and was very care and respond my question. Love this app!
Thanks for your positive review! We're thrilled we could help and respond to your questions with care. So happy to hear you love our app! - Kevin & Rivo Team
Jan. 15, 2024
Product is good and easy to understand, and team response (Ms. Arianne) was also great and supportive, but Rivo app is a bit costly (14 days trial) for beginners as compared to judge.me (free plan forever) and Air app (avada) free.
Thanks for your feedback! We're happy you like our app and support. Your input on pricing is valuable, and we'll definitely keep it in mind as we strive to meet our users' needs. - Kevin & Rivo Team
Jan. 11, 2024
So far I must say the app is working well. What I am really impressed with is the customer service though. I needed help solving a little problem I had and Mica (Customer Rep) went above and beyond to not only solve my problem, but also provide added valuable information that I wasted not time implementing. :-) Happy Camper
Thrilled to hear you're a happy camper with both our app and customer service! Going above and beyond for you is what we're here for. Thanks for sharing your experience! 😊 - Kevin & Rivo Team
Jan. 9, 2024
Wow, this app is absolutely amazing and it won't cost you a dime! Mica, the customer service rep., was an absolute gem. She was so incredibly helpful and provided me with all the information I needed, even though I'm not very tech-savvy. I feel incredibly lucky to have stumbled upon both the app and the wonderful assistance of Mica. Thank you so much GUYS!!
Thrilled to hear you love our app and find it helpful! Your feedback means the world to us. Thank you so much! - Lea & Rivo Team
Jan. 8, 2024
Excellent service. They helped me out right away! Im really satisfied!
We're thrilled to hear you had a great experience! Thanks for your feedback. Your satisfaction is our top priority! - Lea & Rivo Team
Jan. 7, 2024
Jel was very helpful and responded very quickly.
Thanks for your feedback! We're glad our support team was helpful. If there's anything else we could do to enhance your experience, please let us know. We're always here to assist. - Lea & Rivo Team
Jan. 5, 2024
I love the simplicity and the ability to seek help should the need come up. I find the staff very helpful and very willing to help out the client. The Agent Mr. Pete that I was with was spectacular and deserves a 5 star for excellent service. Guys keep up the great work!.. Thank you Paulo
Thanks so much for your kind words! We're thrilled you had an awesome experience with our support team. Your feedback means the world to us! - Lea & Rivo Team
Jan. 4, 2024
Recomiendo 100%, el servicio al cliente es excelente y te atienden súper rápido.
¡Gracias por tus comentarios! Estamos muy contentos de que esté satisfecho con nuestro servicio. Siempre estamos aquí para ayudarte. - Lea & Rivo Team
Jan. 4, 2024
Extraordinary fast live chat response. Also, Jel help me to remove the branding for free version and verify my shop which is really amazing. I really appreciate that they provide a lot of premium features in free version. Love it!
So glad to hear you're loving our support and our app's features! Your satisfaction is our top priority! Appreciate the feedback! - Lea & Rivo Team
Jan. 4, 2024