Route Protection and Tracking
Shipping Insurance & Immersive Order Tracking | Route App
Rating
4.0
feedback
417
chart
#1,555
All reviews
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June 25, 2020
Awesome concept and so easy for our customers to use. We have international shipments and it just eases their mind. Sooo easy to get it connected to our store. Thanks! Clarissa
June 25, 2020
Route has been extremely useful for my business. We make handmade, custom products and the shipping protection has been a lifesaver. They had some trouble with response times in March/April (what business didn't have trouble then), but that has recently improved.
June 25, 2020
Route is great for the customer and shop owner to simply the process or lost packages, which happen with every online store.
June 25, 2020
This is a great way to avoid potential chargebacks from something that is above your control such as damaged items on arrival, stolen, or even lost packages. The claims process is simple and easy. I also love the fact that they send emails to customers as well if they purchase Route during checkout.
June 25, 2020
Since the moment I started using Route Shipping Insurance I was happy for my customers as its the best option for them. in addition, we have peace of mind as a business because we know we are offering a star class service to all our customers worldwide. Once you add this app to your shop you will be in great hands!
June 24, 2020
The Route app is very easy to use and adds great value to our website. We have had a good amount of customers use this app.
June 24, 2020
Route is an amazing company. They have great customer support, with us and our customers. We don't ever have to lose money if our customers have shipping issues. It is just one last thing we have to worry about. The best part is that it is free. As a merchant, we don't pay any fees. I highly recommend this company to anyone that has an eCommerce business.
June 24, 2020
Initial experience was great! The service was exceptional and helped us tremendously through the 2019 Holiday season. Our connection broke sometime in early 2020 and we didn't notice until May (we didn't have any shipping issues). I was surprised no one from Route reached out to us regarding the disconnect from our website. We recently had our first claim in months and it has been a nightmare. ZERO communication from Route. The dashboard doesn't work (well, maybe if you let it load for 15 MINUTES!). Hearing back from customer service took almost a full week.
June 24, 2020
I was so happy to come across this app from a product I ordered from another company. I immediately looked for it and it's been almost a year since we have been using Route. We love it, the app gives the customer confidence that their package is protected and if something happens the ease of us filing the claim on their behalf. 99.8% of our customers opt-in for the app. The company is responsive and easy to reach by phone or email. I highly recommend Route.
June 24, 2020
I love how easy this app is to install and use. It gives me peace of mind when customers purchase the shipping insurance especially with the shipping delays occurring right now. Highly recommend route.
June 24, 2020
Due to the known ongoing delays with couriers impacted being by covid-19, one of our customers had unfortunately been waiting for a long amount of time to receive their parcel which appeared to be lost in transit. We then raised our first claim request with Route on the Dashboard area and waited for an update. We didn't receive an email or notification so we kept checking each day and later found by the end of the week the case was closed without a resolution for our customer. As this caused confusion since there was no feedback given to why the claim was closed without any details, we raised a support ticket with Route. We later received an email reply from Jordan at Route explaining the the claim case was closed assuming there was recent tracking information which wasn't the case. We also found our customer wasn't contacted by Route either. We expressed our concerns around this since there was no movement in the tracking and the customer had already been waiting close to two months. We also mentioned to Jordan that Route's Dashboard didn't allow us to add any comments / notes upon raising the claim. Jordan was very understanding and got right on it to investigate further. She also promised to contact our customer and get back to us with a resolution. A few days after, we heard back from Jordan confirming she was able to resolve the issue for our customer with a full refund. We were very pleased with the professionalism and outcome that Jordan was able to provide in a quick timely manner as well keeping to her promise. Our constructive criticism to Route's service would be updating the Dashboard to load quicker, an area to allow us to add notes / comments, have visibility on what is being communicated to customers, and receiving email notifications when updates have been made to the claim case. Overall we haven't had any other issues with Route and highly recommend their service. Thanks again also to Jordan for resolving our case.
June 23, 2020
They offered me a gift card to write a good review. :-/ That worries me about the quality of other people's reviews.
June 23, 2020
As a small shop owner caring for my customers packages arriving secure and not getting lost in the mail, Route has help me to make sure my customers orders and myself are covered. What I also love about this app, is my traffic has gone up and I have happy customers.
June 23, 2020
The Route team is great to work with and our customers find this service valuable. We sell higher-priced items and when customers want to waive a signature requirement, we insist they insure with Route. The insurance service provided by UPS and FedEx always seeks to not pay a claim any way they can. Route actually pays claims. If you are looking for shipping insurance for your store, Route should be at the top of your list.
June 23, 2020
The app was very easy to install, most of our customers now use it and it has both increased our conversion rate and decreased our own risk in the event of non-delivery/loss
June 23, 2020
Route is a must have for any seller of higher priced products - 80% of our clients select it at checkout at jenshansen.com and we believe it has increased our conversion rate. And their customer service is amazing
June 23, 2020
Premium shipping insurance made sense fo my higher priced merchandise. I have been pleasantly surprised with the rate of adoption. Most customers opt to purchase Route. I believe it is trust building for my store and it is simple to add.
June 23, 2020
Route is a very well built app that integrates well with our Shopify store. Route's team was very helpful in working through any bugs during implementation. We have a lot of customers checking out with it so it seems to be providing quite a bit of value for our customers.
June 23, 2020
We added this app to offer it to our customers as added insurance and made it to where they had to opt in for it. Since adding it to the site it has been used on nearly every purchase, with the customer requesting it at check out! Have had zero issues with Route and the added insurance makes both parties feel better about the transaction! A no brainer for e-commerce! -Low Hertz Car Audio
Aug. 5, 2020
Used to be great customer service and REAL protection, now after having to ask my customers to file a police report.....this is ridiculous! DO NOT RECOMMEND!