Route Protection and Tracking
Shipping Insurance & Immersive Order Tracking | Route App
Rating
4.0
feedback
416
chart
#1,555
All reviews
Rating Breakdown
Review RSS Feed
Jan. 28, 2022
Perfect, a slight hiccup during installation but I contacted the support and got a reply the same day with the solution. The app seems to work great and has a very sleek new UI design. The support team was kind and very helpful with any questions I had. I have not needed to make a insurance claim yet but I feel in safe hands with the Route team
Hello there, Thanks for the kind words! We're happy we were able to find a solution to your installation problems. We pride ourselves on giving a high level of support. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, customer service
Jan. 10, 2022
Do not download this app. It is diffcult to install and when you email for help nobody responses or they transfer you to a different department that takes even longer to respond. I have a business to run I get a lot of orders, I can't wait all day for you guys to have some professionalism and help me with your app.
Hello there, Thanks for taking the time to reach out. We are so sorry you have had a rough time installing Route. We can understand how frustrating that can be. If you are still not fully installed, please reach out to [email protected]. Our team would be happy to help you finish getting that set up. If you have any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, customer service
Jan. 5, 2022
Does not uninstall and still on my store. STAW AWAY. can some one help take this app off my store?!
Hi Reine, Thank you for bringing this to our attention. We are sorry for any confusion on uninstalling Route. I would be frustrated if I was in the same situation. We would be happy to guide you on this matter. If you reach out to our Onboarding team, they would be happy to help you! https://help.route.com/hc/en-us/requests/new?ticket_form_id=360001446393 I also see we tried reaching out on 1/5/22 and you can reply to that email if that is easier. We want to make sure we are able to help you remove Route from your store. Thank you for your patience and we look forward to hearing from you! Best, Bianca, customer service
Jan. 1, 2022
Does not uninstall, code is still on website. No instructions. Should not be allowed in app store. Stay away.
Hi there, Thank you for bringing this to our attention. We are sorry for any confusion on installing Route. We can definitely see how frustrating that could be. We would be happy to guide you on this matter. If you reach out to our Onboarding team, they would be happy to help you! https://help.route.com/hc/en-us/requests/new?ticket_form_id=360001446393 I also see we tried reaching out on 1/4/22 and you can reply to that email as well. Thank you so much for your patience and we look forward to hearing from you! Thanks, Bianca, customer service
Dec. 16, 2021
I haven’t had any issues as an owner or customer using it when I buy from other sites. I noticed it is very popular and in private groups I’m in people have a lot of positive feedback.
Hi there, Thanks for the kind words! Route prides itself on offering world-class customer service and we are happy to hear we have been hitting your standard of support. If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, Customer Service
Dec. 16, 2021
It's super simple to integrate and an easy option for customers to select at checkout. We've had customers already use it for lost packages.
Hi there, Thanks for writing a review! We are delighted to hear you were able to install Rouet easily. We strive to give excellent customer service and if you run into any questions please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us Thanks, Bianca, customer service
Dec. 15, 2021
Excellent communication. 100% customer satisfaction. Incredible peace of mind for me as the business owner knowing that if/when a problem arises, Route will handle it with minimal or even no involvement required from me.
Hi there, Thanks for taking the time to write this review! We are thrilled we have been able to provide excellent customer service. Route prides itself on offering peace of mind for merchants and their customers through our package protection and world-class customer service! If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Best, Bianca, customer service
Dec. 15, 2021
Prompt answers to my questions, good coverage on lost and damaged items. Very easy for customers to use. I am looking forward to more sales.
Hello, Thanks for writing this review! We are happy to hear we have provided good customer service for you. Route prides itself on offering peace of mind for merchants and their customers through our package protection and world-class customer service! Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us Best, Bianca, Customer Service
Dec. 15, 2021
Route has been great for us! It has built confidence for our customers and we have seen lots of people take advantage of Route! It was really easy to install, and we now have it on two other Shopify stores that we run in addition to our Water Filtration website.
Hi there, Thank you for taking the time to write this kind review. We're happy to hear you have a good experience installing Route! Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a nice day, Bianca, Customer Service
Dec. 15, 2021
Route has been great for our customers when they have any transit issues with their packages! Even when a package gets lost in transit route takes care of the issue effortlessly.
Hi there, Thank you for writing this wonderful review! We're thrilled to hear you have a good experience using Route! Route prides itself on offering great peace of mind for merchants and their customers through our package protection and world-class customer service! We feel very fortunate to partner with you as well. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, customer service
Dec. 15, 2021
I have used Route as a customer and retailer and am impressed with how quick and easy their service is. As a customer, I was able to report a lost package and get a replacement in the mail within less than a week! As a retailer, having that experience gives me insight into how it can also help my own customers.
Hello there, Thanks for the kind words! We are happy to hear you have a good experience using Route as a customer and retailer. If you come across any questions, don't hesitate to reach our team at: https://routeapphelp.zendesk.com/hc/en-us. We'd be happy to help! Best, Bianca, customer service
Dec. 15, 2021
Route really helps us secure our packages that we ship worldwide. The claims process is quick and easy. Customer Service is responsible and always available to assist. highly recommend them.
Hello there, Thanks for the review! We are happy you have a good experience with our customer experience team. We strive to give excellent customer service and we are happy to hit your standard. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, customer service
Dec. 14, 2021
Route has been amazing for our customers and for us! Janice is always quick to respond with any issues, concerns, or questions!
Hello there, Thanks for taking the time to write this review! We are happy to hear you have had a great experience with your success manager. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, customer service
Dec. 10, 2021
Route has been a great service to have in our corner for customer service. Ahseante and the Route team are always helpful and responsive!
Hello, Thanks for the kind words! We are happy to hear you have a great experience with our customer service team and your success manager. If you have any other questions, don't hesitate to reach our team at: https://routeapphelp.zendesk.com/hc/en-us. We'd be happy to help! Thanks, Bianca, customer service
Dec. 10, 2021
Route has helped us reduce the amount of lost and damage product significantly. Support is top notch and extremely responsive. Great app!
Hi there, Thanks for taking the time to write a review. We are happy you have a great experience with our support team. Route prides itself on different excellent customer service. If you have any other questions, don't hesitate to reach our team at: https://routeapphelp.zendesk.com/hc/en-us. We'd be happy to help! Best, Bianca, customer service
Dec. 9, 2021
The app is a convenient solution for carrier mishaps which saves us and our customers time and money.
Hi there, Thanks for the review! We are happy to hear you have had a good experience using Route. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Best, Bianca, customer service
Dec. 9, 2021
This app has been very helpful to our customers and saves us time and money. Easy to set up and help recourses are available.
Hello there, Thanks for this kind review! We are happy to hear we have been able to save you some time! If you ever have any questions, don't hesitate to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us Thanks, Bianca, customer service
Dec. 9, 2021
Route is pretty mandatory for us. I read a few of the one-star reviews, and it's just people who didn't understand the fine print nor understand mistakes and issues can happen. This is by far easier than dealing with a carrier, and infinitely less work. Spare yourself the headache. It's better to deal with random, minor headaches with Route than deal with a carrier where you have to wait 40 business days or more for an insurance claim.
Hi there. Thanks for taking the time to write a review. We're happy to hear you have a great experience using Route! If you ever have any questions, don't hesitate to reach our team at: https://routeapphelp.zendesk.com/hc/en-us. We'd be happy to help! Thanks, Bianca, customer service
Dec. 9, 2021
Everyone needs route! Route has helped tremendously in dealing with lost packages from USPS. It was super easy to install and the Route customer support team has been really hands on in supporting our customer service agents. Get Route, reduce the shipping headache!
Hi there, Thank you for writing this wonderful review! We are happy we could make installing an easy experience. Route prides itself on offering world-class customer service! Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, Customer Service
Dec. 9, 2021
Route has helped my business a ton. We lose a lot of packages via USPS and route takes care of all it. It can be such a headache dealing with shipping issues. I highly recommend route for any small or growing business.
Hello, Thank you for writing this review! We're happy to hear you have a good experience using Route! Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Enjoy your day, Bianca, Customer Service