Route Protection and Tracking
Shipping Insurance & Immersive Order Tracking | Route App
Rating
4.0
feedback
417
chart
#1,555
All reviews
Rating Breakdown
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Dec. 9, 2021
Route has helped my business a ton. We lose a lot of packages via USPS and route takes care of all it. It can be such a headache dealing with shipping issues. I highly recommend route for any small or growing business.
Hello, Thank you for writing this review! We're happy to hear you have a good experience using Route! Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Enjoy your day, Bianca, Customer Service
Dec. 8, 2021
I love Route. The customer service is exceptional and it gives me peace of mind knowing my customers orders are protected. Filing claims is easy and efficient.
Hi there, Thanks for the kind words! Route prides itself on offering world-class customer service and we are happy to hear we have been hitting your standard of support. If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a wonderful day, Bianca, Customer Service
Dec. 6, 2021
Route was incredibly easy to set up in our store. We have already used Route for 3 of our customer's who had issues with the delivery of their packages with no issue! At first I thought it was too good to be true but their service is completely free and every store should use Route to minimize customer shipping issues.
Hello! Thank you for taking the time to write this kind review! We strive to give world-class customer service and we are happy we are hitting your standard. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Best, Bianca, customer service
Dec. 2, 2021
You NEED Route for your store. I love how easy it is to make a claim. I also love the peace of mind when a customer sends me an angry email about how their order is lost, and I can say, "Its ok, your package is insured". It saves me soooo much time!
Hello there, Thanks for taking the time to write this awesome review! We are happy to make your life easier and provide a good experience for your customer. If you ever come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, customer service
Dec. 2, 2021
Route's interface is super easy to navigate, user-friendly, and adding your branded content is effortless. Route thought of everything when it comes to clearly communicating with your customers. Reporting and resolving issues is seamless and has added another layer of customer support for our service team.
Hi there, Thanks for this raving review. We are thrilled to hear you have had a great experience using Route. We pride ourselves on excellent customer service and are happy to hear we are hitting your standard. If you have any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Best, Bianca, customer service
Dec. 1, 2021
Route has been amazing and is constantly innovating and improving their product offering. We've recently started using the beta for the Klaviyo post purchase flow integrations, and it's been great! Looking forward to seeing what else Route comes out with in the future! Our customer support team has thanked me for getting this service installed for them as well, it has taken a load off of their shoulders as well.
Hello there, Thank you for taking the time to write such a kind review. We are happy to hear you have a great experience using Route. We take pride in providing excellent customer service and are happy to hear we are hitting the bar. If you have any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Best, Bianca, customer service
Nov. 30, 2021
Great sales and account management teams, easy to work with and super simple to implement when you want to get started. Willing to work with you to make it work for your store.
Hello there, Thanks for taking the time to write this great review. We are thrilled to hear you have a good experience using Route. We pride ourselves on giving world-class customer service. If you ever have any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Sincerely, Bianca, customer service
Nov. 24, 2021
Smooth implementation. No real advanced skills needed to operate. And straightforward for the customer to have peace of mind if any shipments has issues.
Hi there, Thanks for the kind words! We are happy to hear your implementation process went smoothly. We pride ourselves on giving great customer service. If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, customer service
Nov. 24, 2021
Route provides an excellent support and assurance to our customers that their packages will arrive safe and sound! Almost every customer chooses Route as their gurantee that the parcel will reach them secured.
Hello there, Thank you for this wonderful review. We are happy to hear you have had a positive experience using Route. If you ever have any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Best, Bianca, customer service
Nov. 23, 2021
Out of all the products in my store, Route protection is a best seller, and almost all of our customers choose to add insurance to their packages.
Hello there, Thanks for your kind words! We are happy you have had a great experience using Route. We strive to give excellent customer service and we are happy we have hit the bar. If you ever come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, customer service
Nov. 15, 2021
Essential for any E-commerce at any stage, while offering shipping security to customers in pandemic times and the volatility of working with multiple delivery carriers. Simple to set-up and get started, with speedy support. Greatly helps to provide a relief mechanism both to customers, and triaging pipeline for the core CS Team. Super reasonable pricing for value provided - a no brainer vs. calling and waiting hours to be attended by shipping carrier telephone support or filing claims that go no-where fast. If you want to have professional level of shipping issue support, get Route!
Hi there, Thanks for this raving review! We are happy to hear you have had such a good experience using Route. We pride ourselves on giving top customer service. If you across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thank you and enjoy your week! Best, Bianca, customer service
Nov. 15, 2021
It's a great program. No risk for buyer or seller, plus a good reputation. I haven't used it yet, just added it to my shop last night, but don't foresee any issues, only benefits.
Hello there, Thanks for taking the time to write this kind review! We're excited about our new partnership. If you have any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Sincerely, Bianca, customer service
Nov. 12, 2021
AMAZING! Packages are always protected and my cs manager is always working to find us better rates.
Hello there! Thank you so much for your kind words. We appreciate you taking the time to write out a review. It makes us happy to hear you have had a great experience using Route. If you have any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Best, Bianca, customer service
Nov. 11, 2021
PLEASSSSE whatever you do, DO NOTTT get this app!! I've had this app for a few months and everything was going great until I had my first claim. They refunded the customer FROM MY ACCOUNT, without MY KNOWLEDGE. You can't call them only email. Once I emailed them about the refund. I deleted the app. I received a email about getting reimbursed for the refund and I needed to make sure that my account information was up to date. An hour after I updated my information, my card was charged 14 times. I've turned my card off and I've gotten 5 more notifications that my card has been declined as my card is off. ALL CHARGES ARE FROM RPT! I've called Shopify and sent them pictures and I will be going to my back in the morning. PLEASE TAKE THIS AS YOUR WARNING. It's not worth it.
Hello there, Thank you for taking the time to write a review. We are sorry to hear you haven't had a good experience using Route. We would be happy to clarify any confusion. Route will refund the order subtotal and taxes to the customer's original payment method, and issue a reimbursement to the merchant for the same amount. If you have more questions on how this works you can use the article here: https://help.route.com/hc/en-us/articles/360055934194-Route-Order-Issues-Resolution-Resolve-via-Platform- However, you definitely should not have 15 charges on your card. If you could email us at [email protected], we would be happy to look into this matter for you. We appreciate your patience on this and we look forward to hearing from you. Thanks, and enjoy the rest of your week! Best, Bianca, customer service
June 21, 2023
Route is a hassle, since we switched to another company after Route increased their prices none of our customers are able to file claims. All claims have to be done trough their customer service. They Policy is poorly written to the point that makes me believe it is on purpose so they can cover the orders that they want. Awful experience
Hello there, Thanks for writing this kind review! We are happy to hear we have been able to provide a good experience for your customer. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, and enjoy your day! Best, Bianca, customer serivce
Nov. 8, 2021
DO NOT INSTALL THIS SHAM!! I have been using these people for over 16 months, 90% of my customer choose to use them at checkout. This past week, I got my 1st claim, I thought they are suppose to support us, if something happens, meaning- payout the customer from their insurance, instead they refunded the customer from MY account? Wait, what? I am so confused as to why that happened, they didnt even email me to notify whats going on or ask any questions, but also low & behold, the customer found her package & says she canceled the claim, Im fuming I was just scammed. Im getting rid of Route immediately. & customer service? None!
Hello there, Thank you for taking the time to write a review. We are very sorry about the experience you have had using Route. We would be happy to clarify any confusion. Route will refund the order subtotal and taxes to the customer's original payment method, and issue a reimbursement to the merchant for the same amount. If you have more questions on how this works you can use the article here: https://help.route.com/hc/en-us/articles/360055934194-Route-Order-Issues-Resolution-Resolve-via-Platform- We appreciate your patience on this matter. If you would like further clarifications or a reassessment of any claim, please reach out to us at: https://help.route.com/hc/en-us and we’d be happy to assist. Thanks and have a great day! Best Bianca, customer service
Nov. 1, 2021
We have been using this service for a couple of months now. Almost every customer selects it at check out. BUT route denies every claim. So disappointing. This was supposed to help customers feel more secure about packages being protected but this app is such a letdown. We will be going back to our old insurance app.
Hello, Thanks for taking the time to write a review. We are sorry to hear you have a less than exceptional experience with Route. We would be happy to go over any issues you feel have wrongly been denied. You can contact our team at: https://routeapphelp.zendesk.com/hc/en-us We want to make sure we make things right for you and your customer. You can also reach out if you have any other questions. Thank and enjoy the rest of your day. Best, Bianca, customer service
Oct. 25, 2021
Many of our customers are first time buyers with our company due to the nature of what we sell. We were looking for a solution to meet to help support our customer's need to protect their purchase. Set up was quick and could not have been easier, we were up and running shortly after our call. The response from our customers has been great and this service gives our customers piece of mind when shopping online.
Hello there, Thank you for the kind words. We are always thrilled to hear our customer service is hitting your standard. If you should come across any questions, please reach out to us at https://routeapphelp.zendesk.com/hc/en-us. Thanks, Bianca, customer service
Oct. 19, 2021
I have selected a 5 because I have not experienced any problems with Route! All my customers love it, and it gives a sense of assurance to my customers that their package will arrive safe and sound.
Hello there, Thanks for the review! We are happy to hear you haven't any problems. If any problems should come up, please don't hesitate to reach out to us at https://routeapphelp.zendesk.com/hc/en-us. Thanks, Bianca, customer service
Oct. 11, 2021
Because it works great. No hassles. Best shipping insurance. If you're not familiar with the process, it's fairly easy. I've never had a problem making a claim. To be honest, make the claim yourself on behalf of the customer. It's easier. Less hassle for your customer. I also add the insurance manually to orders that customers do not choose to add the insurance. I'll eat the cost knowing that I don't have to deal with the US Postal Service. It really does help you feel a little more secure when shipping expensive products.
Hello there, Thank you so much for taking the time to write this review! We are happy we could make things a bit easier for you and your business. We thrive on knowing we are able to make you feel secure when shipping products. If you should come across any questions, don't hesitate to reach out at https://routeapphelp.zendesk.com/hc/en-us. Thanks, Bianca, customer service