Searchanise Search & Filter
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1/5 because I uninstalled the app before my billing cycle and they didn't want to give a refund
Hi, We are very sorry to see that you faced this confusing situation with your subscription! As we discussed via email, the charge happened after the installation due to the Shopify billing cycle. So, this charge covers the time when our app was still active in your store. Since this charge system is coming from the Shopify end, we cannot control it. Nevertheless, we're eager to help you. Therefore, we contacted you via email regarding your refund request. In this email, we presented our offer that we hope you find beneficial for using Searchanise further. We look forward to your reply. Alternatively, you can reach out to us at [email protected], and we will look into it. Thank you! Best wishes, Searchanise team
Thank you so much for the 5-star rating! We truly appreciate your support and are glad to hear that you liked the experience with our app. Best wishes, Searchanise team
Excellent customer service. They handled our translation issue from A to Z, with very good insight and detail into why we were getting translation issues. Thanks to the team, and continue to do this amazing work!
Thank you so much for your feedback! We're glad we could help resolve the translation issue and provide clarity on what was causing it. It is great to know our support was helpful and clear! If you ever need anything else, we're always here to help. Thanks again for your trust and support! Best wishes, Searchanise team
We appreciate your consistent and helpful assistance.
Thank you for your kind words! We truly appreciate your feedback, and it means a lot to our team to know that our support has been helpful and consistent. Best wishes, Searchanise team
Though there are a few pieces of functionality that I am missing from my old and VERY expensive Search platform, Searchanise has hit the mark on pretty much everything we have needed so far. Support is excellent (thanks Elijah!) - very engaged and willing to dig into our requests to resolve them - or even provide a bit of customization. Thx!
Thank you so much for your thoughtful review! We're really glad to hear that Searchanise has been able to cover most of your needs. It is also wonderful to know that you had a great experience with our support. I'll be sure to pass your kind words along to Elijah; he'll be very happy to hear them! Best wishes, Searchanise team
Unparalled experience to the built in Shopify Search with amazing support who were able to address a specific scenario in the display of our search results. We have a huge product catalog and many with variants. While it is possible to hide out of stock products, it does not hide variants that are out of stock. This caused a problem that customers would click the "View Product" button and then immediately "Add to Cart" thinking they were getting the variant from Search Results, but in fact they were getting the first available variant on the Product Page. Searchanise support were able to add a strikethrough to out of stock variants on the Search Results page and this has so far eliminated this problem for us!
Thank you so much for such a detailed and thoughtful review! We're really glad to hear that Searchanise has been a great improvement for your store. We always do our best to improve our clients' experience and bring the most value to them. It's also great to know that the customization with the strikethrough for out-of-stock variants helped resolve the issue and improved the customer experience. We're always happy to dig into specific cases like this and find the best possible solution. Your feedback truly means a lot to us, and thank you for taking the time to share it! Best wishes, Searchanise team
Thank you so much for the 5-star rating! We appreciate it and are glad to know that you are having a positive experience with our app and support team. Best wishes, Searchanise team
Thank you for such a high rating! We're happy to see you're enjoying Searchanise. Feel free to contact us at [email protected] with any questions. Best wishes, Searchanise team
The app is working great, it took time to set the filters but their team is really helpful and quick in providing support. Thanks.
Thank you for such kind words! It's our pleasure to make our customers happy! In case any other questions arise, feel free to contact us. We will be glad to assist. Best wishes, Searchanise team
Thank you for this high rating! We're happy to see you're satisfied with Searchanise. Please make sure to contact us with any questions. Best wishes, Searchanise team
The ap is pretty good but the customer support is even better. Damon and searchandise team really went the extra mile to assist with my issue. Highly recommend contacting them if you need assistance - thank you guys!
Thank you for your review! Damon is especially glad to hear it. We are always happy to help. We would love to hear from you what we can improve in our app. We want Searchanise to become a 5/5 for you. Please send your thoughts to [email protected]. Best wishes, Searchanise team
The best product search app on Shopify. I've tried them all and Searchanise leads the way. Super fast searching, typo fixing, smart suggestions and easy configuration to your store's specific needs. Big shout out to Julia, Valerie, Fatima and Andrew. Super product support and they always go the extra mile.
Thank you for your detailed review! It's great to hear that you enjoy our app and its features. We've also shared your kind words with the team, and they were very happy to hear your feedback! Feel free to let us know if you have any questions. Best wishes, Searchanise team
Their support is always so fast and really helpful, thanks Tsolak for helping me today
Thank you very much for your kind words! We truly appreciate your feedback and your trust it us. We're so glad to hear that you had a great experience with our support team. I'll be sure to pass your thanks along to Tsolak, he'll be really happy to hear this! Best wishes, Searchanise Team
Thank you for your high rating! Feel free to contact us at [email protected] with any questions. Best wishes, Searchanise team
The app works well. Very responsive support team.
Thank you so much for your kind words! We're truly happy to hear that our app is working well for you and that you've had a positive experience with our support team. Your feedback is genuinely appreciated and motivates our whole team to do our best! Best wishes, Searchanise Team
Thank you for taking the time to provide us with your feedback! We greatly appreciate your support, and it encourages us to continue improving. Please make sure to contact us with any questions. Best Regards, Searchanise Team
Searchanise was exactly what I was looking for and the support team (Elijah and Viktor) is awesome! They helped me setup and continue to help me tweak the app until it's perfect for my use-case. Thank you guys!
Thank you for such kind words! Elijah and Viktor were especially excited to see it. In case any other questions arise, feel free to contact us. We will be glad to assist. Best wishes, Searchanise team
Working with Searchanise for our needs has been great! Very fast response from the team, and they did some great customizations for us. Definitely plan to continue working with them for a long time.
Thank you for this high rating! We're happy to see that you're satisfied with Searchanise. Please feel free to contact us if you have any questions in the future. Best wishes, Searchanise team
Searchanise Search & Filter has to be one of the greatest Apps that we are using. Not only does it help our customers find what they are looking for and help us boost our sales the support team is amazing. Damon & Alex worked non stop on figuring out how we could enhance our customers experience on our online store. consistently checking in and troubleshooting with me. I appreciate their help and professionalism. Great work guys. Thank you so much!
Thank you for the detailed and positive review. We truly appreciate you singling out Damon and Alex - your appreciation has been passed on to them, and it meant a lot. Thanks for your trust and for sharing your experience with us! Best wishes, Searchanise team
Had an issue and their tech team was quick to get it sorted. Overall, pretty happy.
Thank you for your feedback! We're glad our team could assist you promptly. It's great to hear you're happy overall - we truly appreciate you taking the time to share your experience. Best wishes, Searchanise team
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