Searchanise Search & Filter
Advanced Search and Filters by Searchanise
Rating
4.7
feedback
1,176
chart
#1,141
All reviews
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Nov. 6, 2020
I had to remove app, after using it for some months: these the following problem I faced : 1) After different tests appear clear that app slow down the home page lot... I’d say 10 points on page speed 2) integrating it with loox review had the nice results to show stars on grid products but broken all the liquid.collection or something like that. The products on grid lost the “add to chart option” and couldn’t find anymore the panel to change the setup collection page. 3) I made so many different tests with different themes in the end when I removed the app, products not showing anymore in my original theme in collections but as single products yes. In my new theme instead they were showing not as they had to do, but in the way of my old theme loosing their look and the add to cart option . In the end no way I “lost” my original theme ( Shopify partner asked me 1400 euro to fix it...) and in new theme I didn’t install it anymore (even th I have it paied til may 2021).
Hello, Thank you for taking time to leave us a review. We always take the reviews seriously and we are really sorry that you experienced such issues while using our app. Our team regrets we haven't had a chance to help you fix those problems as have not received any support requests from your team. We will reach out to you shortly via email and will do our best to help. Searchanise team
Oct. 7, 2020
The app doesn't function properly, a lot of problems happening, some products in the store are not even shown in the search result page (looks like the product doesn't exist in the store, this is the worst part). When I contacted them, experienced a very slow response, very disappointed. I have paid for the yearly plan, now stuck in it, it ruined my store. I demand a full refund immediately, please.
Hello, Thank you for leaving your feedback for us. We are really sorry that you have faced these issues with the search while using our app. The team is investigating the problem right now and we will do our best to find the best solution to the issues you mentioned. We will get back to you with the results shortly in the ticket you submitted. Searchanise team
Sept. 14, 2020
App has broken on our live website, very slow response time via email. No live chat service. Very disappointed, as the app had been performing really well. No live support and huge loss in revenue from our website not showing any products
Hello, Thank you for pointing the issue out. I'm sorry that our service disappointed you. It's true, we do not offer live chat support right now, but we do treat urgent requests with top priority. Right now our team is working on the issue you submitted and we will follow up with you shortly within our current email thread. Searchanise team
Sept. 8, 2020
Poor customer service and support. the products doesn't work with two languages even it is integrated with langify.
Hello, Thank you for sharing your feedback with us. We are really sorry to know that you have faced issues with Langify integration. Our team is now working on the issue you mentioned and we will do our best to fix it quickly. We will keep following up on this in our current email thread. Searchanise team
Nov. 16, 2021
Not usable for complex product names + Slow support: The support takes forever and they answer with a default message stating that they have an above average number of requests to excuse themselves for it. Its been this way for a year now and it usually takes around 4-5 days to receive a reply, which is unacceptable given the size of our business.
Hello, We appreciate your willingness to share your feedback. We are sorry we left such an unpleasant impression! We indeed used to have problems with a hugh volumes of requests. So, we understand your frustration. Luckily, now we respond much faster and we plan to keep it up. As we see, your recent emails were addressed in time. Feel free to contact us again with any questions or queries. We will be glad to help! Best wishes, Searchanise team
July 25, 2020
Hello i am trying to contact Smart Search & Instant Search team but no result found. i want some changes in my site for searching thats why contacting this team but no results
Hi, Thank you for bringing this to our attention. As far as I see, your messages were successfully received and you are now in contact with the team discussing the necessary changes. In case you need to contact us again, feel free to email [email protected] or send a message through the feedback form in the app's control panel. We'd be happy to assist.
Jan. 18, 2023
we cannot use any product app on our store because if we do, customers cannot checkout. It has been over 1 month we have been asking for help with searchanise, it takes 2-3 days to get a response, when we reply its then another 2-3 days. We are having a lot of issues. Becareful which filter app you choose because it is a big job to change over. Not happy at all the worst app!!!!!!!!!! there is a new issue every single week. i hate it so much. Edited to add, I replied to every email. You just kept saying you couldnt help. I am still having the same issues and still no help.
Hello, Thank you for sharing your feedback with us. We apologize for making you wait for a solution. At the time, we had far less people in our team and we're sorry it made your experience so unpleasant! Nowadays, our team is much bigger so responses are usually sent in time. As we see, we tried to investigate the checkout issue, yet then we asked for a few questions, we didn't receieve a reply. Of course, we hope the issue isn't present no longer, yet if it is, feel free to contact us via email so we can help. Best wishes, Searchanise team
Sept. 18, 2019
We used this app for almost 3 years and now they are trying to charge us 5 times more per monthly fee. We have found other search apps which charge a fraction of the cost and will be moving our business to another app. I would not recommend this app if you are planning to grow your business and this app will try to squeeze as much out of you as they can. They have tried to threaten us a few times with price increases. We also had horrible customer service from their rep Olga Skalkina. I guess its time for us to go to another 5 star rated search app, luckily there are many on the shopify app store!
Thank you for taking the time to write this review. We are sorry to hear you have felt threatened, however it seems what you are describing were the two standard notification letters in regards to the number of products in your store exceeding the limits of the subscription plan. When you first signed up with our service in June 2018, the number of products in your store was within the 20-50 thousand range. At the moment this number is 1 722 493. For the past 6 months, we have been negotiating the cost of the service plan for you. However, despite such significant growth of your store inventory, you were not ready to pay for a corresponding subscription. The whole time we had to increase the use of our resources to ensure the appropriate quality of search in your store. We are very sorry to know that rather than arranging to pay the correct price you prefer manipulating with a negative review.
June 26, 2019
is not working properly with my pages. when i click on the brushes tab for example, it doesn't show me just brushes. It shows me all of my products in general...fix this
Hello, Thank you for taking the time to share your feedback with us. We are truly sorry to see you faced such an unpleasant situation! Unfortunately, we didn't have a chance to help you because we didn't receive an email from you. As far as we see, you are no longer our client which is very sad to see. Nevertheless, if you ever decide to give us another shot, feel free to contact us via email at [email protected] where we are always ready to help. All the best, Searchanise team
Dec. 9, 2024
“Extremely disappointed with Searchanise. During our busiest day of the year, the app went down, costing us hundreds of orders. We invested heavily in ads, email campaigns, and promotions, all wasted because of their failure. No proactive communication or adequate resolution. If you value reliability, think twice before using this service.” In conclusion a really unreliable app.
Hello, We are very sorry to see our issue affected your store and your sales! As we analyzed, our developers fixed it within an hour. Nevertheless, we have carefully examined the situation. It appears that we had a partial degradation of our search functionality which affected 7-10% of our clients. When it comes to the Overall uptime of our search, this year it was 99,975%. Still, we understand that you happened to be one of the clients affected by this issue. Therefore, we'd like to let you know that our development team already made significant improvements to our system by expanding our server resources. We also have more plans for improvement. For instance, we're considering options to make our monitoring system more advanced. It will be a complex task and we're ready to give it our time and attention so any potential issues are detected and fixed faster. As we see, you remained one of the Searchanise customers. We truly appreciate it! We will do all we can to improve our service for you. If you still have any questions regarding this whole situation or anything else, feel free to contact us at [email protected]. Best wishes, Searchanise team
Oct. 31, 2025
Very disapointed with them recently. As others stated, we paid for a year plan and they do not honnor it saying it's too old and we have to move to new plan with no compensation and force you to either pay new higher fee or to switch apps. We have been using Searchanise for 7 years and have never seen such poor treatment of customers. Here's what we had reviewed before : Overall really good app, but it sometimes glitches and can take a while to re-index all products (we do have a large listing of product). Quality/price is really good compared to the other apps we have tried to do the same thing. Support is quick and efficient unlike many other apps.
July 29, 2022
This app has been updated in July 2022. It is now a complete mess. We have it pulling items from one of our websites and putting them on another, which the shouldn't be on. Some collections are showing all stock instead of the collection. Support is hopeless. We loved this app - I dont understand why IT people have to mess with stuff that isnt broken. I cannot say enough good things about this app. It fixed issues we didnt even know we had. Makes our website so much better, and for such a low fee. Very excited about this product. Update: Still loving it in 2022.
Oct. 5, 2025
Shocked and saddened by the bahaviour from the company in recent weeks. I signed up for a one year subscription in May 2025 which runs until May 2026, and suddenly I find the admin panel is blocked and they want me to pay more because I am on Shopify Plus?! Well I upgraded to Shopify Plus back in August 2024, so that should have been taken into account when I paid for a year subscription for Searchanise in May 2025... after a few emails with them, the admin panel is still blocked.. I am so angry with how I am being treated by this company. AVOID!
May 30, 2019
We've had serious issues with this app.. Not thrilled with the customer service, either. There are a lot of other search apps, so you should keep on searching, too...
Hi, Thank you for your review. We are sorry to know you are disappointed with our service. We confirm we did not change our pricing. As far as I can see, your subscription was suspended because of the payment failure. We sent several email notifications before your Searchanise subscription was suspended. We are really willing to figure out why your emails were left without reply. Our duty is to provide assistance promptly to all the customers with any requests. I've sent an email to you where I ask for additional details so that we could sort the issue out. Hope we'll clarify the situation and you'll change your opinion on our service. We really appreciate you chose Searchanise and keep using it. Looking forward to your reply. Angelina Searchanise Team