Searchanise Search & Filter
Advanced Search and Filters by Searchanise
Rating
4.7
feedback
1,686
chart
#814
All reviews
Rating Breakdown
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Jan. 22, 2021
Stuck at re-indexing and unable to load any collection pages. I am unable to even disable the app and we are bleeging visitors. Support hasn't yet gotten back and its been a few hours.
Hello, Thank you for your feedback. We are deeply sorry for such an uncomfortable situation and the inconvenience you were exposed to. We faced a technical issue of which the team was not alerted in time by the system, which delayed our reaction. The issue was then fixed and now the app continues to work well. We are now actively improving the monitoring system and internal processes so that no such issues could occur in the future. If any concerns need to be addressed, we are here for you, just let us know at [email protected]. We'd be happy to have you back if you decide to give us another chance. Searchanise team
Jan. 22, 2021
App is down and there is no immediate help or support. None of my collection pages are loading which I have ads going to.
Hello, Thank you for sharing your feedback with us. We are deeply sorry for the trouble you had to go through. We experienced a technical issue and the team was alerted with a delay. Surely, the issue was fixed and now the app works well. The whole team is now hard at work on improving the monitoring system and internal processes to prevent possible issues and make sure the performance stays stable. As far as I see, the app now works without any issues in your store, but if you need our help with anything, don't hesitate to contact us at [email protected]. Searchanise team
Nov. 12, 2020
We know that you don't have an integration with the Wishlist app. However, the Flits developer team wants to talk to you on this issue and they are saying they can solve this issue by coordinating with you. Earlier also we were using your theme along with searchanise but did not face this issue. We along with Flits are waiting for your reply for the Last 2 days but no revert. Ticket #109768
Hello, Thank you for leaving your feedback for us. We understand your concern and are really sorry that such a delay occurred. We replied in the mentioned ticket and cc'd the Filts team. We'll be happy to answer all the questions the team has and discuss how their app can be integrated with Searchanise. We will be looking forward to the reply in the corresponding ticket and are hoping that our cooperation will bring the desired result. All the best, Searchanise team
Nov. 6, 2020
I had to remove app, after using it for some months: these the following problem I faced : 1) After different tests appear clear that app slow down the home page lot... I’d say 10 points on page speed 2) integrating it with loox review had the nice results to show stars on grid products but broken all the liquid.collection or something like that. The products on grid lost the “add to chart option” and couldn’t find anymore the panel to change the setup collection page. 3) I made so many different tests with different themes in the end when I removed the app, products not showing anymore in my original theme in collections but as single products yes. In my new theme instead they were showing not as they had to do, but in the way of my old theme loosing their look and the add to cart option . In the end no way I “lost” my original theme ( Shopify partner asked me 1400 euro to fix it...) and in new theme I didn’t install it anymore (even th I have it paied til may 2021).
Hello, Thank you for taking time to leave us a review. We always take the reviews seriously and we are really sorry that you experienced such issues while using our app. Our team regrets we haven't had a chance to help you fix those problems as have not received any support requests from your team. We will reach out to you shortly via email and will do our best to help. Searchanise team
Oct. 7, 2020
The app doesn't function properly, a lot of problems happening, some products in the store are not even shown in the search result page (looks like the product doesn't exist in the store, this is the worst part). When I contacted them, experienced a very slow response, very disappointed. I have paid for the yearly plan, now stuck in it, it ruined my store. I demand a full refund immediately, please.
Hello, Thank you for leaving your feedback for us. We are really sorry that you have faced these issues with the search while using our app. The team is investigating the problem right now and we will do our best to find the best solution to the issues you mentioned. We will get back to you with the results shortly in the ticket you submitted. Searchanise team
Sept. 14, 2020
App has broken on our live website, very slow response time via email. No live chat service. Very disappointed, as the app had been performing really well. No live support and huge loss in revenue from our website not showing any products
Hello, Thank you for pointing the issue out. I'm sorry that our service disappointed you. It's true, we do not offer live chat support right now, but we do treat urgent requests with top priority. Right now our team is working on the issue you submitted and we will follow up with you shortly within our current email thread. Searchanise team
Sept. 8, 2020
Poor customer service and support. the products doesn't work with two languages even it is integrated with langify.
Hello, Thank you for sharing your feedback with us. We are really sorry to know that you have faced issues with Langify integration. Our team is now working on the issue you mentioned and we will do our best to fix it quickly. We will keep following up on this in our current email thread. Searchanise team
Nov. 16, 2021
Not usable for complex product names + Slow support: The support takes forever and they answer with a default message stating that they have an above average number of requests to excuse themselves for it. Its been this way for a year now and it usually takes around 4-5 days to receive a reply, which is unacceptable given the size of our business.
Hello, We appreciate your willingness to share your feedback. We are sorry we left such an unpleasant impression! We indeed used to have problems with a hugh volumes of requests. So, we understand your frustration. Luckily, now we respond much faster and we plan to keep it up. As we see, your recent emails were addressed in time. Feel free to contact us again with any questions or queries. We will be glad to help! Best wishes, Searchanise team
July 25, 2020
Hello i am trying to contact Smart Search & Instant Search team but no result found. i want some changes in my site for searching thats why contacting this team but no results
Hi, Thank you for bringing this to our attention. As far as I see, your messages were successfully received and you are now in contact with the team discussing the necessary changes. In case you need to contact us again, feel free to email [email protected] or send a message through the feedback form in the app's control panel. We'd be happy to assist.
July 8, 2020
Worst app of the app store This app will destroy your website. I installed it, immediately my website gone from 3s speed to 7, it brokes the minify job that has been done to improve the website. This is by far the worst experience i ever have with a shopify app, and of course delete the app doesn't fix their mess, i will have to pay an other speed optimisation and hope bold don't make me pay fees to fix the coding too, i am already about 100$ lost here. Awful!
Hello, Thank you for sharing your feedback with us. I'm sorry to hear that you have faced such issues when using our app. As we haven't had a chance to be informed about this issue from you yet, we'd like to thank you for bringing it to our attention now. We have gotten in contact with you via email to examine the issues closely. If you have any questions or concerns, feel free to contact us at [email protected]. We'd be glad to help you.
Jan. 18, 2023
we cannot use any product app on our store because if we do, customers cannot checkout. It has been over 1 month we have been asking for help with searchanise, it takes 2-3 days to get a response, when we reply its then another 2-3 days. We are having a lot of issues. Becareful which filter app you choose because it is a big job to change over. Not happy at all the worst app!!!!!!!!!! there is a new issue every single week. i hate it so much. Edited to add, I replied to every email. You just kept saying you couldnt help. I am still having the same issues and still no help.
Hello, Thank you for sharing your feedback with us. We apologize for making you wait for a solution. At the time, we had far less people in our team and we're sorry it made your experience so unpleasant! Nowadays, our team is much bigger so responses are usually sent in time. As we see, we tried to investigate the checkout issue, yet then we asked for a few questions, we didn't receieve a reply. Of course, we hope the issue isn't present no longer, yet if it is, feel free to contact us via email so we can help. Best wishes, Searchanise team
April 22, 2020
I have been using this app for a while. A load of configurable features but very unreliable indexing. All of a sudden collections stop showing products that hundreds of products. No way someone can run a store with this App. Complete waste of time and money. And not a very good customer service either, If I am facing major issues one more time, I will cancel, raise it with Shopify and do whatever needed to get my money back. Please stay away from this App.
We are really sorry to hear that you have faced such issues with indexation. The team is investigating this problem and will try to find the best solution to fix it. We will keep following up with you via our current email thread.
Sept. 18, 2019
We used this app for almost 3 years and now they are trying to charge us 5 times more per monthly fee. We have found other search apps which charge a fraction of the cost and will be moving our business to another app. I would not recommend this app if you are planning to grow your business and this app will try to squeeze as much out of you as they can. They have tried to threaten us a few times with price increases. We also had horrible customer service from their rep Olga Skalkina. I guess its time for us to go to another 5 star rated search app, luckily there are many on the shopify app store!
Thank you for taking the time to write this review. We are sorry to hear you have felt threatened, however it seems what you are describing were the two standard notification letters in regards to the number of products in your store exceeding the limits of the subscription plan. When you first signed up with our service in June 2018, the number of products in your store was within the 20-50 thousand range. At the moment this number is 1 722 493. For the past 6 months, we have been negotiating the cost of the service plan for you. However, despite such significant growth of your store inventory, you were not ready to pay for a corresponding subscription. The whole time we had to increase the use of our resources to ensure the appropriate quality of search in your store. We are very sorry to know that rather than arranging to pay the correct price you prefer manipulating with a negative review.
June 26, 2019
is not working properly with my pages. when i click on the brushes tab for example, it doesn't show me just brushes. It shows me all of my products in general...fix this
Hello, Thank you for taking the time to share your feedback with us. We are truly sorry to see you faced such an unpleasant situation! Unfortunately, we didn't have a chance to help you because we didn't receive an email from you. As far as we see, you are no longer our client which is very sad to see. Nevertheless, if you ever decide to give us another shot, feel free to contact us via email at [email protected] where we are always ready to help. All the best, Searchanise team
April 5, 2019
AVOID!!! Highly misleading pricing. They do offer you a 30 day trial, but then try to charge you $30 instead of the price they show in the shopify app store. When contacted they suddenly show you a completely different pricing plan, which is not displayed anywhere in the appstore, and offer you a special yearly discount of 30% (which they offer anybody who pays yearly).
Hi, We are sorry to know you got confused by our pricing. Let me explain the situation in detail. You have a Shopify Plus store. Searchanise offers specific pricing for Shopify Plus stores which can be found here on our site: https://start.searchanise.com/shopify_plus/ The difference in pricing is noted on the Shopify App Store page of Searchanise: http://joxi.net/bmo4eVXt3MWPx2 and on the Shopify landing page on our site: http://joxi.ru/8AneYVnszqVPD2 The correct price which suits your store is shown to you in the Searchanise admin panel right from the moment you install the app. The discount was offered to you because we understood that you may have got confused and decided to meet you halfway. Please note that we offered you a monthly discount active for 12 months. It is not the same discount which is offered for one-time yearly payment. Hope this makes the situation clearer. We are willing to make our pricing policy as transparent as it can be. We will be glad to consider any suggestions from you on how we can improve our pricing pages so that they did not get you confused. Thank you for your feedback. Angelina Searchanise Team
Aug. 23, 2018
The app never worked well on mobile, buggy and sometimes simply wouldn't work. Liked most of the other features of the app and it worked well but this bug caused us to have to find another solution.
Hello, We appreciate your will to share your feedback with us and, of course, we are sorry to see you faced issues on mobile. We couldn't seem to find your email about this problem, yet if it's still present in your store, feel free to let us know via email. It will be a pleasure to help you! Best wishes, Searchanise team
July 18, 2018
worked for a few days but have stopped working since. i have a big store, not sure if that's the reason. Negatives: 1) My prices stopped showing and while support has been replying me daily, they couldnt solve the problem so they escalated it to the developer. Been 2 days, still no progress. I have a live store, what should i do? 2) Since im in their trial version, they asked me to upgrade. In their email, it is stated that if i upgrade within the next 2 days, i will get a 30% discount. The truth is, I can upgrade by the end of the trial to get the same discount, which is published on your app page: http://start.searchanise.com/shopify/?utm_source=shopify&utm_medium=app_page&utm_campaign=shopify%20app So i'm not entirely sure if i getting a good deal just by upgrading in the next 2 days Pros: It's has fast search, but not faster than instant search+ or even comes close. Having said that, the cost is no where near instant search+ also. Bang for your buck if you need a custom search solution but cannot afford other premium solutions like instant search+ / agolia That being said, this an honest review and not out to bash the app developers or the people who sent their email promotions. The app did breakdown half way through trial and getting no solution in 2 days on a live store is not acceptable. Who knows what will happen next if i choose to subscribe? If a solution can be delivered, I will adjust the ratings. Also, don't sed out emails like that mentioned in point 2. I really though i was getting a great deal until i found out that the price is the same. Bad move man.
Hello, Thank you very much for a detailed feedback. We are sorry to see you had issues with several aspects with our app. Your frustration is totally understandable, especially when it comes to prices not being shown. As a rule, we deal with such issues as fast as we can. Since the time when you had left the review, our team grew so now we are capable to solve our clients problems faster. You also mentioned the 30% offer that didn't seem that profitable. We are sorry to leave a wrong impression, yet the 30% deal we offer for 2 days works for months subscriptions when the discount we have on our app page works for yearly subscriptions only. We know you stopped using our app due to the issues you faced. Still, we'd like to say that we are always glad to see you back so you can have a better experience with Smart Search & Filter. All the best, Searchanise team
July 29, 2022
This app has been updated in July 2022. It is now a complete mess. We have it pulling items from one of our websites and putting them on another, which the shouldn't be on. Some collections are showing all stock instead of the collection. Support is hopeless. We loved this app - I dont understand why IT people have to mess with stuff that isnt broken. I cannot say enough good things about this app. It fixed issues we didnt even know we had. Makes our website so much better, and for such a low fee. Very excited about this product. Update: Still loving it in 2022.
May 30, 2019
We've had serious issues with this app.. Not thrilled with the customer service, either. There are a lot of other search apps, so you should keep on searching, too...
Hi, Thank you for your review. We are sorry to know you are disappointed with our service. We confirm we did not change our pricing. As far as I can see, your subscription was suspended because of the payment failure. We sent several email notifications before your Searchanise subscription was suspended. We are really willing to figure out why your emails were left without reply. Our duty is to provide assistance promptly to all the customers with any requests. I've sent an email to you where I ask for additional details so that we could sort the issue out. Hope we'll clarify the situation and you'll change your opinion on our service. We really appreciate you chose Searchanise and keep using it. Looking forward to your reply. Angelina Searchanise Team