Searchanise Search & Filter
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Hello i am trying to contact Smart Search & Instant Search team but no result found. i want some changes in my site for searching thats why contacting this team but no results
Hi, Thank you for bringing this to our attention. As far as I see, your messages were successfully received and you are now in contact with the team discussing the necessary changes. In case you need to contact us again, feel free to email [email protected] or send a message through the feedback form in the app's control panel. We'd be happy to assist.
I have been using this app for a while. A load of configurable features but very unreliable indexing. All of a sudden collections stop showing products that hundreds of products. No way someone can run a store with this App. Complete waste of time and money. And not a very good customer service either, If I am facing major issues one more time, I will cancel, raise it with Shopify and do whatever needed to get my money back. Please stay away from this App.
We are really sorry to hear that you have faced such issues with indexation. The team is investigating this problem and will try to find the best solution to fix it. We will keep following up with you via our current email thread.
is not working properly with my pages. when i click on the brushes tab for example, it doesn't show me just brushes. It shows me all of my products in general...fix this
Hello, Thank you for taking the time to share your feedback with us. We are truly sorry to see you faced such an unpleasant situation! Unfortunately, we didn't have a chance to help you because we didn't receive an email from you. As far as we see, you are no longer our client which is very sad to see. Nevertheless, if you ever decide to give us another shot, feel free to contact us via email at [email protected] where we are always ready to help. All the best, Searchanise team
This app has been updated in July 2022. It is now a complete mess. We have it pulling items from one of our websites and putting them on another, which the shouldn't be on. Some collections are showing all stock instead of the collection. Support is hopeless. We loved this app - I dont understand why IT people have to mess with stuff that isnt broken. I cannot say enough good things about this app. It fixed issues we didnt even know we had. Makes our website so much better, and for such a low fee. Very excited about this product. Update: Still loving it in 2022.
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