Selfnamed: Cosmetics on demand

Dec. 19, 2024

very difficult to use app. customer service is not happening.

Dec. 11, 2024

Really bad experience so far. They have been advertising on social media like crazy, I have seen their ads nonstop even after signing up already. My guess is that the business can’t keep up with the rapid expansion and all the new clients signing up. They are promoting themselves as your way to start your own skincare line but I think based on my experience so far it is quite risky to use them as your sole supplier as they seem unreliable. I have signed up and placed an order for their design service on the 11th of October. Filled out the questionnaire and submitted mood boards to show what I like and what I’d expect. Despite their website stating it’s a couple of weeks to get initial concepts and then I can provide feedback and it would be adjusted, it took them over 3 weeks and multiple times of me chasing it up to receive two extremely basic designs on the 5th of November. I provided feedback on these 2 days later detailing what I don’t like and what I would like to see instead. They then replied immediately and said they normally would make me pay the price for an additional concept to change it but just this once out of curtesy they will revise them for me. I thought I’m allowed to give feedback and make adjustments so this is quite confusing. I then haven’t heard back from them for 3 weeks so chased them, no reply. Chased again when it’s been 4 weeks, again no response at all. Now it’s been almost 5 weeks since my feedback and looks like they don’t care much to keep me as a customer. In the meantime I have designed various concepts in their design studio via their website which is handy but it’s hard to use as I don’t see a way to assure that things such as my company logo are the same size on each product packaging so I am worried to launch the products like this. Also makes me really concerned to launch with them when they leave you hanging for 5 weeks with no replies to your issues. So far very unprofessional.

Dec. 1, 2024

Set up my store and branded 66 products with Selfnamed. I did a test order on my store, and it went through fine. I did a further 3 orders to provide products to 2 UGC creators and 12 products to myself to photograph, and I had no end of problems. The two UGC orders wouldn't fulfil. I reached out to the support team who kept on telling me the same thing (i.e. look at the reason) despite me telling them there wasn't a reason. They eventually sent a request to access my Shopify store, yet despite giving them access 3 working days (5 calendar days) ago, no one has logged into look at it. This is really awful service - if these had have been customer orders I'd be screwed. I'm now deleting the Selfnamed products from my store and deleting the app.

Nov. 27, 2024

Very nice products and perfect customization options but terrible customer service, they answer once every 2-3 days, the customer support on their website see the chat but they simple do not care and they answer next day or even week.

Aug. 6, 2024

Working with selfnamed for a few days , till now the experience is amazing .

July 1, 2024

Selfnamed is a game-changer for those looking to enter the beauty industry without the hassle of managing inventory. It offers an effortless way to customize your own brand with a wide range of options for colors and packaging. The products are high-quality, and the app integrates seamlessly with Shopify, simplifying the entire process. Plus, their customer support is extremely helpful.

July 1, 2024

Our experience with Selfnamed is excellent, we have support to answer our questions, the products are excellent, the integration with Shopify is simple and intuitive. With Selfnamed integrated into Shopify, success is guaranteed!

June 30, 2024

The new update that takes the manual re-sync of the products away is so good and it is resulting less manual work wich is good thing. The customer service have been fantastic and the products are very good quality! Selfnamed is a great way to start your online business with a great selection and an easy-to-navigate website. I would recommend them.

June 30, 2024

The quality of ingredients used is unmatched. I love that there’s a wide range of products to add to my store. With certified clean ingredients and packaging. I can’t tell you how much it helps for a small business to be able to order small quantities without having to break the bank. I can’t wait to see what next you have in store and for excited for this partnership.

June 29, 2024

The Selfnamed team are incredibly supportive and helpful with everything, their customer service is beyond excellent! The app is easy to use and very slick! In addition to the above the products that they produce are truly amazing! The formulas are stunning!

June 28, 2024

As a business owner it was vital to find great skincare products for my customers that actually work. This is what I found with Selfnamed. It was easy to use and great for personalization for my brand. As one with little graphic arts skill when I ran into design issues their customer service was there to help along the way. I will use Selfnamed in the future for other businesses.

June 27, 2024

Selfnamed is a top-notch skincare manufacturer offering seamless dropshipping services. Their products are high-quality, natural, and cruelty-free, receiving excellent feedback from customers. The dropshipping process is efficient and hassle-free, allowing me to focus on growing my business without inventory worries. The platform is user-friendly, with real-time updates and easy integration with e-commerce sites. Customer support is responsive and knowledgeable, and the pricing is competitive, ensuring good profit margins. Selfnamed also prioritizes sustainability and ethical practices, which is a big plus. Overall, Selfnamed is an outstanding partner for any skincare business. Highly recommended!

June 27, 2024

Best app ever!

June 27, 2024

The products are good and affordable. they have a wide range of products. customer service is great. i would like if they could make all the products fragrance free

June 26, 2024

Mi sto trovando molto bene anche se sono agli inizi, mi piace la piattaforma ed i prodotti promettono bene! Aggiornamenti successivamente ma per il momento ottimo!

June 26, 2024

Love the way I get to edit my own photos and the price of the items are amazing and natural ingredients.

June 25, 2024

The latest update takes away the manual re-sync of the products, resulting in less manual work to be done within Shopify. Takes care of the shipping profiles as well. The product grows and our shops too. Would be nice to be able to create bundles within selfnamed and those will be related to Shopify's product list.

June 25, 2024

I have been working for almost a year with Selfnamed to produce my skincare line for my brand. I have been very happy with the quality of the products and quick delivery to my shop. I'm giving 4 starts as I haven't tried the drop-shipping option yet but have been ordering products in bulk to my own workshop from where I am currently fulfilling customers orders.

June 25, 2024

Very professional everything is set up and I am very happy to collaborate with selfnamed The products are 5 stars plus I recommend with the utmost confidence

June 25, 2024

I run my store on Shopify, selling products made by Selfnamed. I also use Selfnamed's services on Shopify, and everything works smoothly.