Sendcloud | Shipping Platform

Siempre que tengo un problema me responden en menos de 24 horas, gracias a Sendcloud gestiono todos los envios en cualquier parte del mundo.

Ottima applicazione, la usiamo da diversi anni. l'assistenza è veloce nel risolvere eventuali problemi, ed è perfettamente sincronizzata sia con shopify che Amazon. Consigliata

It may seem a bit overwhelming because it is a powerful tool made for all sizes of businesses but actually once you jump in, it’s easy to use, customer service is really helpful and if you are a small business like mine, you will get all the benefits of using a tool that’s also made for much larger companies. Others have tried to lure me away but I am very happy right here. Great app and it works fantastic with Shopify.

Muy contenta tanto con la app como con el servicio de atención al cliente. Las 4 cosillas que han dado fallo me lo han arreglado rápidamente. Es fácil de usar y ordenado. Se integra muy bien con Shopify y facilita muchísimo lo que es la generación de etiquetas de envío. Yo trabajo con las tarifas de correos. Ahorró perfectamente 7-12 horas semanalmente con esta función.

-Handige vlotte gestroomlijnde integratie voor de webshop. _Makkelijk switchen tussen koeriers. -Dashboard zit goed in elkaar -Faire verzendprijzen -Optie om tracking mails te personaliseren Ik ben al 3 jaar heel tevreden klant en zal dat in de toekomst nog zijn.

Ich arbeite mit Sendcloud schon mehrere Jahre. Die Anbindung hier mit Shopify funktioniert hervorragend.

Des escrocs qui veulent nous faire payer une assurance que l'on a pas prise.. plus de 18 000€ nous sont réclamés, c'est un scandale !

Gemakkelijk te koppelen app. Superhandig om te versturen, gezien je niets meer hoeft over te typen. Tarieven hangen af van je verzendhoeveelheid, maar zijn in lijn met de tarieven die de vervoerders zelf vragen, mocht je rechtstreeks bij hen verzenden.

Fijne app, werkt altijd en nooit problemen. Voordeel is ook dat je meerdere vervoerders kan kiezen en meerdere shopify shops kan toevoegen in hetzelfde account.

- Vlotte integratie met Shopify - Sendcloud geeft aan wanneer er een fout in de gegevens zit, bijvoorbeeld een ontbrekend huisnummer - Gemakkelijk bereikbare supportdienst, die binnen aanvaardbare tijd antwoord - Uitgebreid online Help Center

It took up substantial time coordinating both with Shopify and the Sendcloud team how to integrate Sendcloud's dynamic checkout, time we were unable to activate our online shop. Support at Shopify was quick to upsell my account but redirected me to Sendcloud for integration support. Sendcloud pretty much refused to help me with the integration and repeatedly pointed towards their documentation. After reiterating the integration did not work I was told that dynamic checkout is only supported by Woocommerce and Magento or an API needs to be built: https://api.sendcloud.dev/docs/sendcloud-public-api/dynamic-checkout. As this changes the required level of effort for the Shop owner substantially it's in my opinion both on Shopify and Sendcloud to better inform customers on what they are (or are not) paying for.

I have issues with customs documents, they don't print correctly. Support is not helpful. I think the app is too expensive considering the issues it causes.

Slechte bedrijf. Verkeerde tarieven en app werkt niet naar behoren.

Très satisfaite de l'appli. Le SAV est très réactif, et les problèmes résolu rapidement.

Han actualizado los planes a peor. Tienes distintos planes y no hay mejora de precio en ninguno de ellos, solo hay que hacer el cálculo de los envíos, creo que nos toman por tontos... han subido los precios de todo y como te pases de las etiquetas te cobran más del doble. No la recomiendo.

Service client très très long. 4 à 5 jours pour donner une réponse (pour de la logistique c'est trop long). L'account manager n'est plus disponible dès la 1ere minute après l'installation. Personne ne répond jamais au chat ou sinon en attendant parfois 1h environ.

Very disapointed by their service, they just announced they will double my subscription fee and I will have less features than before. I have been a loyal customer since 2020, shared feedback on improvements but you lost my faith and loyalty. Hopefully a bell will ring and you will put customer satisfaction as one of your priorities... this before money ;-) Sorry but I can't accept paying twice for a service with less features.

At the beginning everything was nice, but their service has been worsening over the last months. It takes them over a week to let you know where a parcel has been delivered. It happens, more and more, that parcels are left at some neighbour and the information of where exactly the parcel has been left is not provided. We have to manually request this info, and we get it a week later, which is not acceptable. Also, upon the worsening service of the carriers, they keep on saying that it's not their fault, that they are only in between. But if I work directly with a carrier, at least I have an account manager at which I can make complaints. With Sendcloud, they say that Carriers don't accept complaints about missing pick-ups for example, which makes no sense. So, I DON'T recommend Sendcloud anymore. Their service idea is good, however, the execution has a lot of room for improvement.

Seeehr buggy, öfters mal langsam oder irgendwelche Schnittstellen Fehler. Funktioniert meistens gut, funktionell einfach zu bedienen aber der Support ist eine Katastrophe darum nur 2 Sterne. Tickets werden einfach ignoriert, Grundlegende Funktionen teilweise fehlerhaft wie z.B. die Zollerklärung der PostAT funktioniert nicht. Hatte dort einen Mailkontakt am Anfang, die Dame scheint aber gekündigt zu haben. Nervige Fehler: Manchmal springt es auf einen random Versandtarif beim speichern der Sendung. Für GLS manchmal Gewicht zu gering, springt automatisch auf DHL Express. Automatisierung unmöglich, suche bereits eine Alternative.

ils vous prélevent des supplements inventés et completements delirants , un colis de 3kg se voit taxer de 100 euros de supplements un mois plus tard car son poids est passé comme par magie a 12kg , et sur ce supplement ils refacturent un supplement carburant de 18 euros !!!! bref si vous avez enormement d'argent a perdre allez y .