Propel Replay & Session Record
Record shoppers with replay, heatmaps, analytics & surveys
Rating
4.9
feedback
580
chart
#157
All reviews
Rating Breakdown
Review RSS Feed
April 29, 2024
I've recently started using Propel Replay & Session Record for monitoring my website traffic, and it's been incredibly insightful. This tool lets me see exactly how visitors navigate my site—what they click, how long they stay on each page, and where they seem to hesitate or drop off. It's super user-friendly, making it easy to set up and start tracking right away. The playback feature is a standout, as it shows visitor interactions in real time, giving me a clear view of user behavior. This has been crucial for optimizing my website layout and improving user experience based on actual visitor actions. Also, whenever I've needed a bit of extra help, the customer support has been responsive and helpful. Overall, Propel Replay & Session Record has made a significant impact on how I understand and improve my website, making it a vital tool for anyone serious about maximizing their site's effectiveness.
Hello friends at Muses Of Bohemia, Thank you for the AWESOME review, Russell! You are very much appreciated. Enjoy using the app and more power to your business! 🚀 - Tom @ Propel Commerce
April 25, 2024
Hello friends at Flora & Curl, We're glad to hear our app is helping your business! Thanks for the review, Rosemary! Enjoy the app and more power to your business! 🚀 - Leo @ Propel Commerce
April 23, 2024
Fantastic customer service, very fast response time, sorted my problem within 15 minutes. Friendly staff and very helpful app.
Hello friends at The Green Co., We're glad to hear our app is helping your business! Thanks for the review, Emilio! Enjoy the app and more power to your business! 🚀 - Leo @ Propel Commerce
April 12, 2024
Does exactly what it says it does. No complaints.
Hello friends at Lit Millennium, Thank you for the AWESOME review! You are very much appreciated. Enjoy using the app and more power to your business! 🚀 - Tom @ Propel Commerce
April 11, 2024
App is good. Thanks Leo for giving me 1,000 extra sessions. Recommended app.
Hello friends at Just Good Products, Thank you very much for the review, Yossaphat! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀 - Leo @ Propel Commerce
April 8, 2024
This tool has been very helpful to see what pages people are landing on and what their actions are. It has helped me to problem solve a few issues. Also, their support staff was super helpful when I had a question.
Hello friends at Lisa Blount Photography, Thank you for the AWESOME review, Lisa! It was a pleasure assisting you. Enjoy using the app and more power to your business! 🚀 - Tom @ Propel Commerce
April 8, 2024
I LOVE this app! If you're wondering if you should install it, the answer is yes! This app helps me to literally see the customer journey and where we can improve our website to reduce lost sales on our site - be it page loading speeds, errors incurred, site navigation, popular and unpopular products. I wish I would've installed it sooner. Also, the customer service is top tier. They were able to assist me in my inquiry in minutes. I'm so glad to have found this app and will recommend it to others.
Hello friends at A Meaningful Mood, Thank you for the AWESOME review, Eugenia! You are very much appreciated. Enjoy using the app and more power to your business! 🚀 - Tom @ Propel Commerce
April 2, 2024
Customer service was very spectacular!
Hello friends at TimberWolfGear, Thank you for the AWESOME review! It was a pleasure assisting you. Enjoy using the app and more power to your business! 🚀 - Tom @ Propel Commerce
March 26, 2024
Great app for viewing your website's replays Very easy to install and good pricing I should say!
Hello friends at Victory Peak Cycling, Thank you for the AWESOME review! Enjoy using the app and more power to your business! 🚀 - Tom @ Propel Commerce
March 20, 2024
This app used to be better. Viewing visitors is SO inconvenient. 3 clicks to open one session and then go back again to turn on another one? where are the filters? it's a mess. will not install again
Hello friends at KÂfemme, I understand your frustration, and I'm sorry to hear about your experience with the app. It sounds like there might have been some confusion about navigating sessions. On the 'Dashboard', the next / previous session buttons will switch between every session replay in your account. If you go to the "Visitors" section and view a replay from there, the next / previous session buttons will only navigate between that particular visitor's sessions. We recommend navigating sessions from the dashboard. That will show all session replays, and you'll have access to all the filters from there. If you're open to it, I'd love the opportunity to clarify any confusion and address your concerns directly. Your feedback is valuable in helping us improve the app for all users. - Tom @ Propel Commerce
March 13, 2024
It does exactly what it says but, as an added bonus is the source of the visit. That is worth it right there to understand where the traffic is coming from.
Hello friends at Ariel Splash, Thank you for the AWESOME review! Enjoy using the app and more power to your business! 🚀 - Tom @ Propel Commerce
March 7, 2024
It's fun watching how you store is interacted with, and putting yourself in there shoes trying to understand there choices.
Hello friends at Luminaire, Thank you for the AWESOME review! You are very much appreciated. Enjoy using the app and more power to your business! 🚀 - Tom @ Propel Commerce
March 7, 2024
Hasta ahora ha sido una app clave para entender el comportamiento de los usuarios y hacer mejoras con esa data, el soporte también muy bien
Hola amigos de SparesPLC, ¡Nos alegra saber que nuestra aplicación está ayudando a su negocio! ¡Gracias por la reseña! ¡Disfruta de la aplicación y más potencia para tu negocio! 🚀 - Leo @ Propel Comercio
March 6, 2024
Very good app, you can really find out the issues on your page performance.
Hello friends at OFFENSE TAKEN, We're glad to hear our app is helping your business! Thanks for the review, Tilen! Enjoy the app and more power to your business! 🚀 - Leo @ Propel Commerce
March 5, 2024
I really like this app, I found bugs thanks to it!
Hello friends at Vinyl Moment, We're glad to hear our app is helping your business! Thanks for the review, Liron! Enjoy the app and more power to your business! 🚀 - Leo @ Propel Commerce
March 1, 2024
Sooo useful to see what issues customers might go through, one of the best apps you'll get on Shopify for your store.
Hello friends at ChromaCards, Thank you for the AWESOME review! You are very much appreciated. Wishing you continued success with your business. Enjoy using the app! 🚀 - Tom @ Propel Commerce
Feb. 29, 2024
Amazing app. Super helpful and informative. Great support team as well.
Hello friends at 1ne Performance, Thank you for the AWESOME review! It was a pleasure assisting you. Enjoy using the app and more power to your business! 🚀 - Tom @ Propel Commerce
Feb. 26, 2024
Extremely happy with this APP. It's helped significantly fixing my product page, which has helped with conversion.
Hello friends at Music Boxing Training Machine, We're glad to hear our app is helping your business! Thanks for the review, Brian! Enjoy the app and more power to your business! 🚀 - Leo @ Propel Commerce
Feb. 24, 2024
This app is so helpful, easy to use, affordable, and has good customer service. Highly recommended!
Hello friends at Stylezzle, We're glad to hear our app is helping your business! Thanks for the review, Ingrid! Enjoy the app and more power to your business! 🚀 - Leo @ Propel Commerce
Feb. 21, 2024
Really enjoyed this app and found it useful. It stopped recording visitor sessions so I reached out for support. No response from the support team so I’ve had to uninstall. Shame
Hi Matthew! We received your review and we're sorry to hear you had to uninstall the app! We could have easily fixed it by re-installing the app in the theme code. We were on holiday on Monday when you messaged so we could not get back to you quickly. If you're willing to give us another chance, we'd make sure the app will always work. 😊 - Leo @ Propel Commerce