All reviews

Rating Breakdown

  • 5
    97% (422 ratings)
  • 4
    2% (8 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (1 ratings)
  • 1
    1% (6 ratings)

Reviews with Text

  • 93% (406)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 9, 2024

I just installed so for now I will just comment that it was incredibly easy to install, it seems easy to use, and the customer service has been fantastic.

Store

Gapka

Using app

28 minutes

Total reviews

4

Average rating

5.0

Developer Reply

Hello friends at Gapka, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce

5 / 5 Share

Nov. 28, 2024

Super simple to use! The free plan is a huge help for small stores, especially during the testing phase. And big thanks to Tom for increasing the pageview limit. If you’re looking for a replay session app, this is the one!

Store

Cocco

Using app

6 months

Total reviews

3

Average rating

5.0

Developer Reply

Hello friends at Cocco, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce

5 / 5 Share

Jan. 4, 2025

Super easy to use app and the insights it offers are great. Definitely recommend to all store owners. I personally love the live session recordings that enable us store owners to understand how customers shop. Definitely recommend it!!

Store

Shvetah

Using app

20 days

Total reviews

4

Average rating

5.0

Developer Reply

Hello friends at Shvetah, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Hernane @ Propel Commerce

5 / 5 Share

Nov. 22, 2024

They have amazing support, appreciate the help in automating session records!

Store

everfur

Using app

10 months

Total reviews

2

Average rating

5.0

Developer Reply

Hello friends at everfur, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce

5 / 5 Share

Nov. 22, 2024

Great so far

Using app

23 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello friends at Fryzmaker, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce

5 / 5 Share

Nov. 19, 2024

Muy contento con el servicio porque tuve un problema con la facturación y lo arreglaron en un par de días. Así sí. Gracias!

Using app

26 days

Total reviews

2

Average rating

3.0

Developer Reply

Hola amigos de Zona Hardcore, ¡Gracias por la IMPRESIONANTE reseña! Eres muy apreciado. ¡Más potencia para tu negocio! 🚀 - Tom @ Propel Commerce

5 / 5 Share

Nov. 15, 2024

Using app

2 days

Total reviews

6

Average rating

5.0

Developer Reply

Hello friends at écslair, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce

5 / 5 Share

Nov. 13, 2024

Great support. Tom rocks! A user-friendly app with great value for money!

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello friends at PetArtIndia, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce

5 / 5 Share

Nov. 12, 2024

Great support

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

Hello friends at LUVARIUM, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce

5 / 5 Share

Nov. 12, 2024

best replay app out there!

Using app

7 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello friends at Sera Essentials, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce

5 / 5 Share

Nov. 4, 2024

Propel Replay works great! The support I have received has been quick and very helpful. I was searching for a replay app so that I could disable Vitals and save money and that's what I will be doing now! Thanks

Using app

3 days

Total reviews

6

Average rating

5.0

Developer Reply

Hello friends at Milk Depot Inc., Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce

1 / 5 Share

Oct. 21, 2024

This would go down as one of the worst apps ever due to the customer support lying to me, I just got accidentally charged for 2 apps but after contacting their customer support I got refunded even though my trial period was over, I remember last week when same thing happened with this app the customer support guy lied to me that there was no refund option and made me switch to another plan with no refund option, plus once u re-installl the app your subscription would be gone

Using app

21 days

Total reviews

5

Average rating

3.8

Developer Reply

Hello friends at TinyScopes, As was explained, it wasn't the end of your billing cycle yet and so Shopify did not give us the option to provide you with a refund. Instead, we credited you the app charge to remove it from your Shopify bill. Please review Shopify's limitations on refunds here: https://shopify.dev/docs/apps/launch/billing/refund-app-charges#limitations Specifically, limitation #1 which states that: "You (app developers) can only refund charges that the merchant has paid for. If an app charge hasn't been paid, then you can credit the charge to remove it from the merchant's bill." We regret that this Shopify limitation made for an unpleasant experience. If you require any additional assistance, please reach out at any time, and we'll do our best to help. Sincerely, Chris @ Propel Commerce

5 / 5 Share

Oct. 18, 2024

The application is easy to use. Good recording of customer behavior, but they are still developing to improve these features. I can recommand.

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello friends at Palmera Travel Store, Thank you very much for the review, Damian! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀 - Leo @ Propel Commerce

5 / 5 Share

Oct. 17, 2024

Very responsive support, kind, helpful.

Using app

17 days

Total reviews

9

Average rating

5.0

Developer Reply

Hello friends at Jazwares, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce

5 / 5 Share

Oct. 14, 2024

Great app, easy to setup and use. 5 star customer support. Thanks.

Using app

15 minutes

Total reviews

8

Average rating

5.0

Developer Reply

Hello friends at Stitchery Zone, Thank you very much for the review! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀 - Leo @ Propel Commerce

5 / 5 Share

Oct. 14, 2024

Excellent support and app!

Using app

About 12 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hello friends at Artivole, Thank you very much for the review, Sofiane! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀 - Leo @ Propel Commerce

5 / 5 Share

Oct. 12, 2024

Using app

5 months

Total reviews

4

Average rating

4.8

Developer Reply

Hello friends at Baby Avenue, Thank you very much for the review, Sarah! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀 - Leo @ Propel Commerce

5 / 5 Share

Oct. 12, 2024

amazing app very very good

Using app

20 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello friends at OPTIONQAAF, Thank you very much for the review, Walid! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀 - Leo @ Propel Commerce

5 / 5 Share

Oct. 9, 2024

Using app

3 days

Total reviews

7

Average rating

5.0

Developer Reply

Hello friends at Green Vista Living, Thank you very much for the review, Anis! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀 - Leo @ Propel Commerce

5 / 5 Share

Oct. 8, 2024

Very interesting insights! Easy to use. Actually we were a bit shocked that this is even possible :D

Store

kips

Using app

1 day

Total reviews

2

Average rating

5.0

Developer Reply

Hello friends at kips, We're glad to hear our app is helping your business! Thanks for the review! Enjoy the app and more power to your business! 🚀 - Leo @ Propel Commerce