Propel Replay & Session Record
Record shoppers with replays, heatmaps, analytics & surveys
Rating
4.9
feedback
538
chart
#160
All reviews
Rating Breakdown
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June 28, 2023
Pretty easy access to everythingand it has the most accurate replays congrats I would recommend 1000%
Hello friends at My Sporta, Thanks for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! ๐ - Tom @ Propel Commerce
June 28, 2023
User-friendly and really detailed information. You can see also the device and the browser that the customer used. Also important that no personal info is shared.
Hello friends at StogBytes, We're glad to hear our app is helping your business! Thanks for the review, Stylianos! Enjoy the app and more power to your business! ๐ - Leo @ Propel Commerce
June 26, 2023
good app and good support _------------------------------------------------------------------------
Hello friends at Woogle , Thank you very much for the review! We're always happy to help anytime. Chat us anytime you need help! More power to your business! ๐ - Leo @ Propel Commerce
June 21, 2023
It is a very useful app. It tracks all visits as opposed to Hotjar. It has a lot of recorded session, doesn't cost much and has no impact on website speed
Hello friends at Upgraderide, We're glad to hear our app is helping your business! Thanks for the review, Andrii! Enjoy the app and more power to your business! ๐ - Leo @ Propel Commerce
June 21, 2023
great app. I did not know such apps even existed! what a great feature really. leo is also very helpful.
Hello friends at cutiesss.com, Thank you very much for the review, Jurate! We're always happy to help anytime. Chat us anytime you need help! More power to your business! ๐ - Leo @ Propel Commerce
June 20, 2023
This app is gold. I was getting a lot of add-to-carts, but I'd lose a lot of people at checkout. I dug into the replays and discovered that the button to complete the order was not showing, so it was impossible for people to complete their purchase! After making the fix, the orders began to flow again. If I didn't have this app, It would have taken weeks or months to discover the problem!
Hello friends at Lauraburtonauthor, Thanks for the AWESOME review, Laura! You are very much appreciated. Enjoy the app and more power to your business! ๐ - Tom @ Propel Commerce
June 16, 2023
So far so good. Really happy with the app, easy to use and very helpful to find out what your customer does on your website. The communication with the team is fast and efficient, I recommend
Hello friends at Three Green Seeds, We're glad to hear our app is helping your business! Thanks for the review, Sandra! Enjoy the app and more power to your business! ๐ - Leo @ Propel Commerce
June 15, 2023
่ฏใ่ฃฝๅใจ็ด ๆดใใใใตใใผใใงใใใใใงใใ ใฆใผใถใผใฎ่กๅใๆญฃ็ขบใซๅ็พใใฆใใใใฎใงใตใคใใฎๆนๅใซๅฝน็ซใกใพใใ ๅ้กใใใฃใๅ ดๅใซใ็ด ๆฉใใตใใผใใง่งฃๆฑบใใฆใใใๅฎๅฟๆใใใใพใใ ๅๆฉ่ฝใฎๅฒใซๅฐใๅคใๅผตใใใโ 4ใจใใพใใใ
ใณใฟใณใฟใณใฎ็ใใใใใใซใกใฏใ YASUYUKIใใใใฌใใฅใผใใใใจใใใใใพใ๏ผ้ซใใจๆใใใฆ็ณใ่จณใใใพใใใ ๐ ใใไปฅไธใฎไพฟๅฉใใจๆฉ่ฝใๅใใใขใใชใฏไปใซใฏใชใใจๆใใพใใใพใใๅฐไปปใฎใซในใฟใใผ ใตใผใใน ใใผใ ใๅนดไธญ็กไผใงๅถๆฅญใใฆใใพใใ - ใฌใช @ ใใญใใซใณใใผใน === Hello friends at COTANTIN, Thank you very much for the review, YASUYUKI! We're sorry to hear that you think it's pricey! ๐ I believe you will never find any other app with more usefulness and features plus a dedicated Customer Service Team open 6 days a week! - Leo @ Propel Commerce
June 13, 2023
I have never seen any customer service as responsive as these guys. They replied my request within 10 seconds. It's like someone was always there anticipating your message. Also, they were very quick to answer my question and complete my request.
Hello friends at Above & Beyond, Thank you very much for the review, Jeffrey! We're always happy to help anytime. Chat us anytime you need help! More power to your business! ๐ - Leo @ Propel Commerce
June 9, 2023
Customer support was very helpful - thank you so much. App looks good and has many capabilities.
Hello friends at La Rosee the Label, Thank you very much for the review, Alisa! We're always happy to help anytime. Chat us anytime you need help! More power to your business! ๐ - Leo @ Propel Commerce
June 6, 2023
Very useful and insightful app! Its nice being able to see how customers react to new changes to our store
Hello friends at Svakom, Thank you for the AWESOME review, Trista! We really appreciate you. Enjoy the app and more power to your business! ๐ - Tom @ Propel Commerce
June 3, 2023
Instantly, I began so see customer behavior and identify issues. This has been a big help and their customer service was great.
Hello friends at Twisted Jezebel, We're glad to hear our app is helping your business! Thanks for the review, Troy! Enjoy the app and more power to your business! ๐ - Leo @ Propel Commerce
June 1, 2023
great service, useful app. loving it so far great service, useful app. loving it so far great service, useful app. loving it so far
Hello friends at hapibuy Store, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! ๐ - Tom @ Propel Commerce
June 1, 2023
A very useful app, I have been using it for a long time and it has provided me with great help in data analysis. I believe that this app will continue to develop and improve, and I am very grateful for the efforts of the development team.
Hello friends at sexytoysroom, We're glad to hear our app is helping your business! Thanks for the review, Chen! Enjoy the app and more power to your business! ๐ - Leo @ Propel Commerce
May 27, 2023
I LIKE THIS APP TOO MUCH, EVERYTHING ABOUT THIS APP IS AMAZING AND PERFECT FOR EVERYONE WHO WANT IT
Hello friends at Yanstore, We appreciate the star, but could you tell us what else we can do to get 4 more stars? ๐ - Leo @ Propel Commerce
May 27, 2023
Great app, clean interface and so far so good, great support and app and i love this product alot...
Hello friends at LUXORA, We're glad to hear you're enjoying our app! Thanks for the review, Ian! Enjoy the app and more power to your business! ๐ - Leo @ Propel Commerce
May 25, 2023
Great app. I am able to see everything my customers do. This helps me understand what I need to fix and change on my website. Very good app.
Hello friends at Bella Body Wellness, Thanks for the AWESOME review, Tyler! You are very much appreciated. Enjoy the app and more power to your business! ๐ - Tom @ Propel Commerce
May 23, 2023
Installation of app was fast and easy. Also Tom from support has been ready to help in case of need. I did test of this my app by maself and and can say that this app is exactly what I was looking for. Now just need to wait for first potencional customers and check how I can improve my shop. Before that I have seen only number of visitors and did not know why they left.
Hello friends at HumidiHome, Thanks for the AWESOME review! It was a pleasure assisting you. Enjoy the app and more power to your business! ๐ - Tom @ Propel Commerce
May 17, 2023
I recently installed an app designed to record customer sessions on our website. The initial installation process was flawless, and the app appeared to be functioning exactly as anticipated. The utility of the app in terms of its core functionality was impressive. However, we began to notice a significant issue that started impacting our siteโs performance post-installation. According to Shopify's speed measurement, our site's speed decreased dramatically, from a score of 50 down to 43. We hoped this was a minor glitch or something that could be easily rectified, so we reached out to the app's customer support for assistance. Regrettably, our repeated requests for support fell on deaf ears. There was no feedback or guidance provided, leaving us in a difficult position. We decided to uninstall the app, hoping it might help improve our website speed. There was a slight improvement, but not to our original performance levels. In an attempt to resolve the issue, we reinstalled the app, only to experience a further decline in our site's speed, plummeting to an alarming 26. This prompted us to uninstall the app again, and we endeavored to remove any leftover code that might have been impacting our site's performance. While we did manage to slightly increase our speed score to 31, it's still far from the original speed before the app's installation. The lack of response from the app's support team has left us seeking outside assistance, leading to further expense as we now need to hire an expert to find a solution. It's disappointing and frustrating that an app that initially seemed so promising has had such a negative impact on our website's performance. Furthermore, the apparent lack of customer support compounds the issue. While the app's core functionality is commendable, it's crucial for the developers to address these performance issues and improve their customer support. We hope that future updates will rectify these problems so that other users don't experience the same difficulties. Based on our current experience, we can't recommend this app until these issues are addressed.
Hi Skanski, We're sorry to hear about your shop's performance issues. We just ran Google's performance checker on your shop, and your shop's issues are not related to Propel Replays. Your shop's biggest issue is 1) you're still using jQuery (it's very slow) and 2) jQuery is being loaded in a way that blocks all other content from downloading. Please reach out to our support at [email protected], and we'll be happy to go over the results of the performance report with you and what steps you can take to mitigate the issues. This is a free service we're happy to provide to all of our merchants :) You mentioned you reached out to our support multiple times, but we didn't receive any emails or in-app chat messages from you. Can you please confirm if your emails were sent to the correct email address - [email protected]? Finally, rest assured that Propel Replays adds only a single line of code to your theme.liquid file, and this line is no longer included when you uninstall. It does not make any changes that persist after uninstall. - Chris @ Propel Commerce
May 16, 2023
The idea is great. Nice to see something new. It is interesting to observe visitors and there are errors on my site for which sometimes I am ashamed. However, the application has a big minus, the application creates a delay of 1000ms when testing PageSpeed Insights, which is too much and unfortunately not suitable for me personally. I hope the developers will fix this, then I will come back and subscribe.
Hello friends at Model-Fan-Store, We really appreciated the feedback. The app should not affect your website's performance at all. We can isolate this further if you're willing to. Let us know once you re-installed and we can have this checked with our dev team. More power to your business! ๐ - Tom @ Propel Commerce