Propel Replay & Session Record
Record shoppers with replay, heatmaps, analytics & surveys
Rating
4.9
feedback
580
chart
#157
All reviews
Rating Breakdown
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May 23, 2023
Installation of app was fast and easy. Also Tom from support has been ready to help in case of need. I did test of this my app by maself and and can say that this app is exactly what I was looking for. Now just need to wait for first potencional customers and check how I can improve my shop. Before that I have seen only number of visitors and did not know why they left.
Hello friends at HumidiHome, Thanks for the AWESOME review! It was a pleasure assisting you. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce
May 17, 2023
I recently installed an app designed to record customer sessions on our website. The initial installation process was flawless, and the app appeared to be functioning exactly as anticipated. The utility of the app in terms of its core functionality was impressive. However, we began to notice a significant issue that started impacting our site’s performance post-installation. According to Shopify's speed measurement, our site's speed decreased dramatically, from a score of 50 down to 43. We hoped this was a minor glitch or something that could be easily rectified, so we reached out to the app's customer support for assistance. Regrettably, our repeated requests for support fell on deaf ears. There was no feedback or guidance provided, leaving us in a difficult position. We decided to uninstall the app, hoping it might help improve our website speed. There was a slight improvement, but not to our original performance levels. In an attempt to resolve the issue, we reinstalled the app, only to experience a further decline in our site's speed, plummeting to an alarming 26. This prompted us to uninstall the app again, and we endeavored to remove any leftover code that might have been impacting our site's performance. While we did manage to slightly increase our speed score to 31, it's still far from the original speed before the app's installation. The lack of response from the app's support team has left us seeking outside assistance, leading to further expense as we now need to hire an expert to find a solution. It's disappointing and frustrating that an app that initially seemed so promising has had such a negative impact on our website's performance. Furthermore, the apparent lack of customer support compounds the issue. While the app's core functionality is commendable, it's crucial for the developers to address these performance issues and improve their customer support. We hope that future updates will rectify these problems so that other users don't experience the same difficulties. Based on our current experience, we can't recommend this app until these issues are addressed.
Hi Skanski, We're sorry to hear about your shop's performance issues. We just ran Google's performance checker on your shop, and your shop's issues are not related to Propel Replays. Your shop's biggest issue is 1) you're still using jQuery (it's very slow) and 2) jQuery is being loaded in a way that blocks all other content from downloading. Please reach out to our support at [email protected], and we'll be happy to go over the results of the performance report with you and what steps you can take to mitigate the issues. This is a free service we're happy to provide to all of our merchants :) You mentioned you reached out to our support multiple times, but we didn't receive any emails or in-app chat messages from you. Can you please confirm if your emails were sent to the correct email address - [email protected]? Finally, rest assured that Propel Replays adds only a single line of code to your theme.liquid file, and this line is no longer included when you uninstall. It does not make any changes that persist after uninstall. - Chris @ Propel Commerce
May 16, 2023
The idea is great. Nice to see something new. It is interesting to observe visitors and there are errors on my site for which sometimes I am ashamed. However, the application has a big minus, the application creates a delay of 1000ms when testing PageSpeed Insights, which is too much and unfortunately not suitable for me personally. I hope the developers will fix this, then I will come back and subscribe.
Hello friends at Model-Fan-Store, We really appreciated the feedback. The app should not affect your website's performance at all. We can isolate this further if you're willing to. Let us know once you re-installed and we can have this checked with our dev team. More power to your business! 🚀 - Tom @ Propel Commerce
May 10, 2023
I love, love, love my experience with this app. I will 1000% recommend this app. Also, what makes it better is that the agents are ready to assist you at any time.
Hello friends at Nubian D'vaz, Thanks for the AWESOME review, Natalie! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce
May 6, 2023
Looking good so far! and more affordable as the rest :) Thankyou guys for creating this app, very much appreciated!
Hello friends at DailyDay, We're glad to hear our app is helping your business! Thanks for the review, Jimmy! Enjoy the app and more power to your business! 🚀 - Leo @ Propel Commerce
May 3, 2023
Great app and works, we just installed it and it helps us learn more of what to improve on our website to make our website even more fun to use and shop on!
Hello friends at Freaky Shoes®, We're glad to hear our app is helping your business! Thanks for the review, Peter! Enjoy the app and more power to your business! 🚀 - Leo @ Propel Commerce
May 2, 2023
i recommend this app it helps to now what to change in your store great app with great support it's good
Hello friends at HeartCharmz, Thank you very much for the review, Clover! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀 - Leo @ Propel Commerce
May 2, 2023
very cool app and good support. Answer very fast and help me with all i need It.s good app and u can try :)
Hello friends at Ultra Shop, We're glad to hear our app is helping your business! Thanks for the review, Patricia! Enjoy the app and more power to your business! 🚀 - Leo @ Propel Commerce
April 26, 2023
Great app! Was easy to install and support right off the bat! not only is it awesome they also help boost the page and show every aspect of customer experience for a great price! Would highly recommend it to anyone looking to improve customer experience and conversions.
Hello friends at J Shop, Thanks for the AWESOME review, Josiah! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce
April 26, 2023
I just downloaded the app and I am enjoying it so far. I like that it shows the persons location and allows IP blocking. This is only day 1 but so far so good!
April 24, 2023
Actually watching people scroll through the site has helped more than any analytics possibly could. It's an invaluable app and everyone should use it. Would give 6 stars were it an option....
Hello friends at charlesbrooksphotography, We're glad to hear our app is helping your business! Thanks for the review, Charles! Enjoy the app and more power to your business! 🚀 - Leo @ Propel Commerce
April 17, 2023
I can rewatch the visitor sessions to better understand my customers experience on my website. It has allowed me to tweet my website and make the user experience better. It even allowed me to identify users with bad intentions on my website. Also, quick and straight to the point support team.
Hello friends at BlendItUp, We're glad to hear our app is helping your business! Thanks for the review, Celal! Enjoy the app and more power to your business! 🚀 - Leo @ Propel Commerce
April 13, 2023
Great customer service! Great app and very easy to use! So happy that I downloaded it, it's a great way to see what your customers are most interested in!
Hello friends at Luxe 3 Thirteen, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce
April 10, 2023
best app ever , nice costumer service , install it and get best service ever 24/7 h service very nice don't miss out with out install it
Hello friends at JOELLE PURSE, Thank you very much for the review, Fathia! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀 - Leo @ Propel Commerce
April 3, 2023
Netter Support und super Programm :-) sehr zu empfehlen! Die Aufzeichnungen haben uns sehr geholfen, den Shop zu verbessern.
Hallo Freunde des uvv-shop.de, Wir freuen uns zu hören, dass unsere App Ihrem Unternehmen hilft! Danke für die Bewertung, Ralf! Genießen Sie die App und mehr Power für Ihr Unternehmen! 🚀 - Leo @ Propel Commerce
March 30, 2023
Fast and great communication. Nice App, easy to use. I will test the application for a week, I hope it does not let me down
Hello friends at Valensia Seven, Thank you very much for the review, Grace! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀 - Leo @ Propel Commerce
March 30, 2023
Great support, and wonderful app. Wish it had auto publish feature with a new theme though. Thank you guys
Hello friends at Fusion Motorsports USA, We're glad to hear our app is helping your business! Thanks for the review, Alex! Enjoy the app and more power to your business! 🚀 - Leo @ Propel Commerce
March 25, 2023
Great app, record the whole session and you can see exactly where customers click and scroll. Great customer service as well!!
Hello friends at Swaggylights, Thank you very much for the review, Rodrigo! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀 - Leo @ Propel Commerce
March 25, 2023
A very useful and ideal application. I can say that both the interface is consistent and the prices are more suitable according to the needs. Customer service is also very fast, polite, and very helpful. I've been very satisfied so far.
Hello friends at Rosé K-Shop, We're glad to hear our app is helping your business! Thanks for the review, Ebubekir! Enjoy the app and more power to your business! 🚀 - Leo @ Propel Commerce
March 23, 2023
The app is performing well, customer service is well traninned. All we need is more filters and a way to find the saved sessions.
Using app
About 1 month
Total reviews
1
Average rating
5.0
Hello friends at Mâncare Gătită pentru Masa de Paște 🐰, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce