All reviews

Rating Breakdown

  • 5
    95% (524 ratings)
  • 4
    3% (15 ratings)
  • 3
    0% (1 ratings)
  • 2
    1% (3 ratings)
  • 1
    1% (8 ratings)

Reviews with Text

  • 90% (494)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 28, 2022

Early days but a great start, look forward to using this app to help our support and marketing teams on a daily basis

Using app

6 minutes

Total reviews

2

Average rating

5.0

Developer Reply

Hello friends at Chek Institute, We're glad to hear our app is helping your business! Thanks for the review! Enjoy the app and more power to your business! 🚀 - Leo @ Propel Commerce

5 / 5 Share

Nov. 18, 2022

Cheaper than other apps, clean interface. Seems pretty good so far. Only thing I would love to see is charged per sessions not per page clicked by user :)

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hello friends at BEARD PRODUCTS MADE IN NZ, We're glad to hear our app is helping your business! Thanks for the review, Lejon! Enjoy the app and more power to your business! 🚀 - Leo @ Propel Commerce

5 / 5 Share

Dec. 8, 2022

Great app! Love it. Very useful and works perfectly fine. A must in your store to identify gaps & opportunities!

Using app

9 months

Total reviews

5

Average rating

5.0

Developer Reply

Hello friends at Sanchis Salcedo, Thank you for your AWESOME review! It was a pleasure assisting you. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce

5 / 5 Share

Nov. 14, 2022

Useful app with good pricing. Easy to spot mistakes on the website and thus improve customer experience. Highly recommend.

Using app

About 13 hours

Total reviews

2

Average rating

5.0

Developer Reply

Hello friends at Embroideress Couture, We're glad to hear our app is helping your business! Thanks for the review! Enjoy the app and more power to your business! 🚀 - Leo @ Propel Commerce

5 / 5 Share

Nov. 11, 2022

everything was great - easy , fast and very great support. Hope to work with propel replays in future a lot

Using app

8 months

Total reviews

3

Average rating

5.0

Developer Reply

Hello friends at Galaxieregister.de, Thank you very much for the review, Marc! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀 - Leo @ Propel Commerce

5 / 5 Share

Oct. 19, 2022

great customer support - great and easy to use app. I picked it over the other options and I dont regret it.

Using app

28 minutes

Total reviews

4

Average rating

5.0

Developer Reply

Hello friends at mister1920, Thank you for the AWESOME review, Logan! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce

5 / 5 Share

Oct. 10, 2022

Me gusta esta aplicación para encontrar problemas en la navegación de mi sitio web y observar comportamientos en algunas promociones o fechas de interés. El servicio de atención es rápido y confiable.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Hola amigos de Re.torna Record Store, ¡Gracias por la evaluación IMPRESIONANTE, Claudia! Eres muy apreciado. ¡Disfruta de la app y más poder para tu negocio! 🚀 - Tom @ Propel Comercio

5 / 5 Share

Oct. 8, 2022

ottimo bel servizio eccellente lo consiglio vivamente a tutti e' stato semplice e intuitvo integrare il tutto

Using app

10 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Ciao amici della Fattoria della Mandorla, Siamo lieti di sapere che la nostra app sta aiutando la tua attività! Grazie per la recensione, Gabriele! Goditi l'app e più potenza per la tua attività! 🚀 - Leo @ Propel Commerce

5 / 5 Share

Oct. 7, 2022

Wonderful support very helpful the app is also great! My overall experience has been an a+ I have no complaints

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Hello friends at Star In My Heart, Thank you very much for the review, David! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀 - Leo @ Propel Commerce

5 / 5 Share

Sept. 28, 2022

I had the option to boost my free plan to 25 more replays/month, and Tom had me all set up in a matter of seconds! Quick and responsive customer service, and an easy-to-navigate app overall!

Using app

2 months

Total reviews

3

Average rating

5.0

Developer Reply

Hello friends at Ramble Clothier, Thank you for the AWESOME review, Sarah! It's a pleasure assisting you. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce

5 / 5 Share

Sept. 23, 2022

This app helps give a real insight in visitor flows and stumbling points on the website, recommended!

Using app

About 6 hours

Total reviews

10

Average rating

4.7

Developer Reply

Hello friends at SoPosters, We're glad to hear our app is helping your business! Thanks for the review, Gary! Enjoy the app and more power to your business! 🚀 - Leo @ Propel Commerce

2 / 5 Share

Sept. 12, 2022

Werkt tot nu toe redelijk. Gewoon om wat meer inzicht te krijgen in gedrag van de bezoekers. Alleen het bekijken van de video's is niet altijd eenvoudig.

Using app

10 months

Total reviews

2

Average rating

1.5

Developer Reply

Hello friends at DINelek.nl, Thanks for your feedback. You rated the app as 2-stars, but your review sounds rather positive. Was the 2-star review a mistake? Is there anything we can do to help you get more out of the app? - Chris @ Propel Commerce

5 / 5 Share

Aug. 25, 2022

Super quick set up. Looks easy to use. Tom was very helpful answering all my questions. Immediate response in the chat. Thanks.

Using app

About 1 hour

Total reviews

12

Average rating

5.0

Developer Reply

Hello friends at Londonland Designs, Thanks for the AWESOME review, Hazel! It was a pleasure assisting you. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce

5 / 5 Share

Aug. 19, 2022

Awesome app, fast and detailed recorded sessions! We fully recommend it! The level of information is essential!

Using app

About 1 year

Total reviews

16

Average rating

4.8

Developer Reply

Hello friends at Office Human, Thanks for the AWESOME review, Cristian! We really appreciate it. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce

5 / 5 Share

Aug. 18, 2022

I haven't had the app long but so far I'm very impress with the level of detail that each recorded session provides. The interface is easy to use and support team is very knowledgeable and helpful.

Using app

5 days

Total reviews

11

Average rating

5.0

Developer Reply

Hello friends at MaxwellAlxnders, Thanks for the AWESOME review, Brian! Please feel free to reach us back should you have any concerns. Always happy to help. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce

5 / 5 Share

Aug. 16, 2022

Just installed the app! Looks great but we will see how helpful it is :) stay tuned! The setup process is by far the easiest from any app out there

Using app

6 minutes

Total reviews

5

Average rating

5.0

Developer Reply

Hello friends at Spartan Watches, Thanks for the AWESOME review, Marko! We really appreciate you. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce

1 / 5 Share

Aug. 15, 2022

Due to this app My website shows java script error and product not open many times.I contacted My it guy he give me reason that in this app this app have bug rrweb.min.js.mao due to this bug that java scrip error come. If you are ready for this bug then buy this one.....recording is fine

Using app

14 days

Total reviews

5

Average rating

1.2

Developer Reply

The error on your shop is not coming from Propel Replays. Your shop has a file called 'getData.js' from https://heatmapstorefront.z08tech.com that was generating an error 'can't access property "Status", err.response is undefined'. This appears to be a "heatmap" app. Propel Replays does not have any heatmap feature. This heatmap app is also polluting your Javascript console with the IP and location of your visitors which is not great. Please open the Javascript console in your browser while visiting your site, and you'll see what we're referring to. We've found other issues with your shop as well that may be impacting your visitors. Our support team has tried to reach out to you, but we have yet to hear back. If you'd like help in resolving the issues with your site, please respond to our email or email us at [email protected], and we'll do our best to help with the issues on your site.

5 / 5 Share

Aug. 4, 2022

Ho avuto un problema appena ho installato l'app, in pochi minuti è stato risolto! Ottima assistenza!

Using app

About 9 hours

Total reviews

9

Average rating

4.9

5 / 5 Share

July 27, 2022

Awesome App, and great customer service when it is needed. I like when app developers have a representative online, makes life simple so that I don't have to wait a few days to get an answer. My Rep Leo was quick and informative. Thanks, Leo

Using app

About 13 hours

Total reviews

18

Average rating

5.0

Developer Reply

Hello friends at The Bat Flip Shop, It was a pleasure assisting you, Steven! Thanks for the awesome review! Chat us anytime you need help. More power to your business! 🚀 - Leo @ Propel Commerce

5 / 5 Share

July 20, 2022

Downloaded to test the app and all working fine. No issues so far. ...... ............................

Using app

10 days

Total reviews

4

Average rating

4.5

Developer Reply

Hello friends at Wie Geht Es Dir Wirklich?, Thanks for the review, Lana! Chat us anytime you need help! Enjoy the app and more power to your business! 🚀 - Leo @ Propel Commerce