Shiprocket: eCommerce Shipping

Aug. 24, 2021

I so wish I could share the long screenshot of my package history to educate everyone how pathetic is the service of shiprocket. I have been using shiprocket for my dispatches for 2 years now and have been facing small ignorable issues but then, there was one parcel that was dispatched and even after 20 days, the parcel could not be delivered. The shiprocket team is highly incapable of doing anything regarding your parcel. Either you work hard and call the courier company directly and plead them to deliver or else wish yourself all the best. After making 10 calls in 15 days to the shiprocket customer care, the customer care executive finally agreed to make me talk to Mr. Munir, the so called senior. I thought of him to be a responsible guy as he assured me the delivery in next 24-48 hours but now it has been 5 days to his commitment and yet nothing has happened. In the end, it is my customer who is going to blame me and the brand. I suggest all the companies working with or thinking to start with shiprocket to NOT WORK WITH THEM. These guys are good for nothing. I am now switching to a different courier provider and it is a lesson I have learnt. It is not a fake remark, to prove this I am sharing the package details, AWB no. of Fedex 281971954593. I shipped this parcel through shiprocket and it has been 25 days since the dispatch and no concrete response has been received from shiprocket.

Aug. 12, 2021

Hopeless App Hopeless Service, Never Use Them as shipping partner, they never respond, never call back, will not return your money of your wallet.

Aug. 6, 2021

FRAUDULENT APP DO NOT INTEGRATE THEY ARE BIG TIME SCAMMERS LOOTING SELLERS AND BUYERS MONEY INSTEAD INTEGRATE WITH DELHIVERY SHADOWFAX DTDC DHL BUT NOT WITH THEM

July 29, 2021

They may provide some good courier rates, but it is the most unprofessional non-responsive company I have come across. Frequent NDR without trying, RTO without informing, Pickups delayed, deliveries delayed. Escalation doesn't work. Tickets are not responded to and closed after the issue is resolved by itself. Calling the customer care and speaking with a senior is pointless as the escalation never happens or never works. Order sync doesn't work properly. Order cancellation doesn't work via the Shiprocket dashboard. Orders cancelled sometimes still shows up in the dashboard. Money added to wallet shows as unusable.

July 14, 2021

They sweet talk you into upgrading to pro++ plan and say that they will assign manager. Neither they assign manager nor does the support help you in resolving you queries. EVERYDAY there is a fake attempt issue and weight discrepancy issue which they will never resolve. As a result losses are to be borne buy the seller. SHIPROCKET IS THE WORST SERVICE EVER. STRONGLY ADVISE AGAINST IT

July 11, 2021

Poor query resolution!! Xpress bees one of the partners at shiprocket has raised weight discrepancies to the tune of 10x of the actual rate, despite opting for the weight freeze option. I am getting no help at all from the shiprocket team. Constant changing of KAM has made it tough to expect a consistent relationship.

July 6, 2021

I have done business worth rs 21 lakh + till now from starting since 2019 and you are saying that now I need to make SAAS Payment Every Month. Are you guys out of your mind. Not the good way to do business

June 23, 2021

Trusting shiprocket for my shipments is so difficult now. If any fraud or tampering happens they don't take the responsibility. There clauses are such that we customers have to bear the monetary loss. Also our time and effort gets wasted. I have come across 4 cases of shipment tampering by the shiprocket team with no action on any. 1. AWB - 141123212985140 (RTO which contains a product which is not sent by us) 2. AWB - 141123214046344 (RTO which contains a product which is not sent by us) 3. AWB - 141123215978462 (Customer received product which is not sent by us) 4. The shipment was sent with 2 products in it but the customer received only one. To do any investigation they need : 1) Pre-shipped images or footage with inner content (Which was product dispatched) and outer packaging of the shipment. 2) Post shipped images and opening footage with inner content (Which was received by seller/buyer) and outer packaging. 3)- It should be mentioned negative remarks on pod, otherwise claim will not be accept. How can they expect us to create videos of every parcel we send and every parcel our customer receives?? Shiprocket needs a mechanism to handle TAMPERING cases that there end.

June 8, 2021

SHIPROCKET IS THE MOST PATHETIC APP. THEY MESSED UP DELIVERY FOR OUR FIRST ORDER AND DONT HAVE CLUE ABOUT ANYTHING. CUSTOMER SUPPORT IS THE MOST USELESS. IF YOU WANT TO SAVE YOUR BUSINESS AND AVOID BAD CUSTOMER EXPERIENCE PLEASE PLEASE PLEASE PLEASE DO NOT USE THIS APP....

May 29, 2021

The customer care services are extremely disappointing. They really tortured me for every little query. They are disloyal and unethical. They will never call you back. They will never revert back with solutions. They'll leave you helpless. They are not at all systematic. Best way to waste time and energy, please contact "Shiprocket"

June 6, 2023

updated review.. we are working with SR from 3 years, but nowadays their tech support is very poor. we are in update from 3 months for API service issue and team is not that much sound to clear the issue, even after clear information and screentshot they are not able to resolve very basic issues, their API is also really very poor. which even don't have webook for order updation event. due to which you need to fetch all the records updated by 1 day FOR BILLING you need to take followup for declared LOST and credits or else you need to forgot that amount. even after taking number of followup you may get credit at 2-3 months. support team, billing team, and tech team all team not taking time to read seller words and to act as per that. it looks like other companies will take place instead of SR for us in short time ==================================== OLD Review Best in class services among all other , KEM - Mr.Gurjot Bhela , is always ready to help and try every single solutions that can be done to solve our issue, Also need to add some more features to the panel and Keep Supporting. Upper management needs to be precise to solve the issue and revert on the appropriate feedback

Jan. 19, 2022

I should be on Shopify SaaS plan, there should be no charges but I received an unpaid bill today ..thats disappointing. On the other hand, their customer support is very unprofessional ..they just told me to pay the bill again and again like a robot ..Not explaining where the bill came from either. There were lots of RTO and NDR issues recently, for those ..I requested call back regarding RTO multiple times (delivery was never attempted according to customer's response), unfortunately Shiprocket team ignored, those issues are still unresolved but they marked as resolved. I will be switching to another courier aggregator very soon.

April 30, 2021

Worst service, Tickets are not answered in 3 months and money is lost in the name of weight discrepency

April 28, 2021

Worst app ever.......Firstly I thought 3.3 stars on the shopify app store is very less for app like Shiprocket. But when I started using it, 3.3 stars are way higher for such a worst app and service. They deserve 0.5 stars for their service and the whole system. They don't have any control over shipments. Don't take any immediate action. Very very bad experience with NDR and RTO. I would suggest using Nimbus post instead of shiprocket. They have very good service and control over shipments.

March 15, 2021

Worst experience ever ...no proper customer support...iam trying to reach from a week and i have not got any help from the team...all the call center staff are not responding to the problem we have ....i wish i hadent choose this shopper

March 2, 2021

useless support system.. wanted to deleted my account but they have neither deleted the previous one neither my account or phone number is available to create a new one. support system is a complete misguide.

March 1, 2021

The app is very useless. It will create a duplicate account automatically. And if we reached them to delete that account they'll no respond to us. Also, the shipment was picked up from our end but the panel will show a pick-up error. We have to create multiple tickets for basic support which is useless. The support team is also the worst. Don't recommend this app. Please don't waste your time on this.

Feb. 22, 2021

Read At Least Once before think to use Shiprocket for ecommerce shipping. I am writing this review after all my options are closed. There are 20 more shipments we had shipped through this service but all those shipments are missing . We are following up with a support and escalation team but only and only we are getting one answer that waits for 48 hour from the starting even if they do not have bothered to provide an update about it. We are getting keep on call from customers who purchased products from our website but because of this chaos service we cant even provide them the exact update and we cant even simply tell lies to our customer like this Shiprocket service. Second must worst thing is fake delivery attempts courier boys are kept on update falls NDR report daily basis which is a huge headache for sellers. Customers simply inform us that they were not called for the delivery of the product. Last but not the least,they frequently raise weight dispute issues on a regular basis.

Feb. 10, 2021

No option for zero stars?? If you want to be successful in your business AVOID SHIPROCKET. It's a genuine review. You will end up losing all your profits in weight discrepancies!!! Our products that don't even weigh a kg are marked as 4 to 5kg. Even after disputing with all the proofs of the size of the package, they rejected our dispute. Such an unethical way of doing business. Our team will sort this matter legally with all the proofs!!

Feb. 8, 2021

No option for zero stars?? If you want to be successful in your business AVOID SHIPROCKET. It's a genuine review. You will end up losing all your profits in weight discrepancies!!! Our products that don't even weigh a kg are marked as 4 to 5kg. Even after disputing with all the proofs of the size of the package, they rejected our dispute. Such an unethical way of doing business. Our team will sort this matter legally with all the proofs!!