Shiprocket: eCommerce Shipping

June 6, 2023

updated review.. we are working with SR from 3 years, but nowadays their tech support is very poor. we are in update from 3 months for API service issue and team is not that much sound to clear the issue, even after clear information and screentshot they are not able to resolve very basic issues, their API is also really very poor. which even don't have webook for order updation event. due to which you need to fetch all the records updated by 1 day FOR BILLING you need to take followup for declared LOST and credits or else you need to forgot that amount. even after taking number of followup you may get credit at 2-3 months. support team, billing team, and tech team all team not taking time to read seller words and to act as per that. it looks like other companies will take place instead of SR for us in short time ==================================== OLD Review Best in class services among all other , KEM - Mr.Gurjot Bhela , is always ready to help and try every single solutions that can be done to solve our issue, Also need to add some more features to the panel and Keep Supporting. Upper management needs to be precise to solve the issue and revert on the appropriate feedback

Jan. 19, 2022

I should be on Shopify SaaS plan, there should be no charges but I received an unpaid bill today ..thats disappointing. On the other hand, their customer support is very unprofessional ..they just told me to pay the bill again and again like a robot ..Not explaining where the bill came from either. There were lots of RTO and NDR issues recently, for those ..I requested call back regarding RTO multiple times (delivery was never attempted according to customer's response), unfortunately Shiprocket team ignored, those issues are still unresolved but they marked as resolved. I will be switching to another courier aggregator very soon.

April 28, 2021

Worst app ever.......Firstly I thought 3.3 stars on the shopify app store is very less for app like Shiprocket. But when I started using it, 3.3 stars are way higher for such a worst app and service. They deserve 0.5 stars for their service and the whole system. They don't have any control over shipments. Don't take any immediate action. Very very bad experience with NDR and RTO. I would suggest using Nimbus post instead of shiprocket. They have very good service and control over shipments.

March 15, 2021

Worst experience ever ...no proper customer support...iam trying to reach from a week and i have not got any help from the team...all the call center staff are not responding to the problem we have ....i wish i hadent choose this shopper

March 2, 2021

useless support system.. wanted to deleted my account but they have neither deleted the previous one neither my account or phone number is available to create a new one. support system is a complete misguide.

Feb. 10, 2021

No option for zero stars?? If you want to be successful in your business AVOID SHIPROCKET. It's a genuine review. You will end up losing all your profits in weight discrepancies!!! Our products that don't even weigh a kg are marked as 4 to 5kg. Even after disputing with all the proofs of the size of the package, they rejected our dispute. Such an unethical way of doing business. Our team will sort this matter legally with all the proofs!!

Jan. 18, 2021

I am using this Service for almost a year now. Honestly for a new E-com seller, we want everything available in a single place & that's what this platform offers you. But with a big cost. If you ship 100 orders a day, you can expect 40% Shipment to return back to you without any explanation. They have included a lot of tech in their system, but sadly none of them works. They are a new age Scammers. If you think that you can manage to survive your business with 40% less Revenue, then Shiprocket is the best. And if you want value for your time & Money, I recommend you to boycott this platform. P.S: I have lost over 2000 Loyal Customers in this one year, just because of their own lags.

Nov. 5, 2020

Fraud, Stop cheating customers. We have used 100 packs by using 500g packaging. All are having weight disputes. every courier company is claiming it as 0.54 and then asking for 1kg price for the same. On raising the dispute they asked to upload every single shipment photo for the weight issue. We want a resolution to this have emailed both the packaging team and shiprocket team and at [email protected] . I'll be taking them to consumer court. Stop cheap tricks. #shameshiprocket

Oct. 5, 2020

horrible app. the team is completely fraudulent. they do not follow their contract. no account manager bothers to take calls or reply. they owe us lakhs as they have lost so many of our shipments. i am fed up of this app.

Sept. 21, 2020

App works well but shiprocket customer support is very unreliable. They are never able to help out, just keep sending automated messaged. Their customer support really needs a major improvement. Look for another shipping partner, if you can.

Aug. 31, 2020

SHIPROCKET has the worst customer are i have experienced in my life. They get a 10 on 10 for their panel/client platform but a minus 5 on 10 for the worlds worst customer service, I would highly suggest going for alternative solutions or directly connecting with courier companies and pushing them to math the pricing provided by shiprocket, this is what I have done after use shiprockets service for the past 6 months. It is extremely frustrating to conduct an online business with a courier company you cannot rely on and have no accountability. Wish you the best!

Oct. 25, 2021

I have been using this platform for a while and was happy with it but lately it their service is POOR. I tried their advanced paid plan for a month for international payments but it was never activated on my platform. I only came to know on the last day that they needed some paper work. When I tried to downgrade the plan it has not been done and now I will be charged for another billing cycle. :((( A account manager would be a good idea for each client.

Aug. 3, 2020

Worst service, Customer care is helpless. Couriers always charge extra after picking up the parcels (costs almost double than the shown price). Wont recommend at all..

Aug. 11, 2020

All the 5 star reviews you might see here or on playstore are "Fake". Stupid account managers ask the clients - "sir review de do please". But in terms of helping out the client, they simply suck. Extremely pathetic customer support. Unresponsible account managers and their managers too. They start their day at 11:00 AM. If you face a technical issue, you are on their mercy. The issue gets fixed on its own before your account manager bothers to reply to your ticket. If you have a delay in delivery issue, the shipment gets delivered on its own, before your account manager bothers to esclate the issue to the courier. And when the shipment is delivered, after two days, they will reply saying the shipment is delivered and the issue is resolved. Its that much worse. I wonder how long they are going to survive as an aggregator with this kind of customer support. Extremely pathetic customer experience. Would give them a ''Zero Star'' if possible. They dont even deserve 1 star.

July 30, 2020

Pathetic and worst customer support. Everything is great but their support spoils everything, Poor attitude, and zero response Secondly, Their onboarding team doesn't even care to help you set up and make u opt for higher plans, being a B2B business it is really important and they don't really care for customers, I guess they are very rich and don't need new customers.

July 14, 2020

I tried this app for a day and booked 3 orders, none of which were picked up even 4 days later. Even the customer care has no clarity about the issue. This is only going to create more angry customers. I would recomen using another app or directly collaborating with Delhivery or Ecom.

July 5, 2020

You will be too stressed out, extremely tired of wasting a lot of your time on this tool not to ease operations but to solve issues raised by the tool itself, financially overburdened cos it sucks too much money for all wrong reasons and absolutely very little value addition provided by them for the money taken, so much so that you will regret for having started your business at the 1st place if you use these kind of tools as a support system thinking that it will aid in smooth operations. We have ended up losing huge money in false weight cases, always! our 200gms product cost itself is 350Rs, shipment cost added by Shiprocket is 350-400Rs!! we take utmost care of our COD orders by calling each of the customer and confirming the order before dispatching it, in spite of that the return rate is extremely high, RTO rates (25 to 40%). the customer calls and says he really wants to get the products and is ready to collect it, the delivery does not contact the customer and Shiprocket does nothing about it, it charges for the shipment 50-60 plus charges for the COD 40Rs (even for the orders that have not been delivered and is returned back to us!! (90 to 120 RS. is gone for each shipment!!) All they do is keep us waiting in the customer support calls for 10 to 15days, take no action for issues raised in tool or mail. How does an ecommerce survive with such shipping tool and service? Are they here to kill small businesses or to help them grow? It's high time you (Shiprocket) correct your services if you all are really genuine about being in the market and helping businesses, else in times like these it will be too difficult for the running businesses to bear losses like these. We are surely opting out of Shiprocket till these issues are fixed, we also pray that you correct your business flaws and do well.

June 24, 2020

worst ever experience. We regret using shiprocket services. the worst part a) fraud weight discrepancies - this is their way to earn money b) pathetic customer service- you can't contact the courier directly for your customer's tracking and then shiprocket doesn't respond . you are left to fend yourself . .. and many more issues - a long list.

Aug. 6, 2024

Pathetic app. Shows low rates and then will charge 5 to 10 times the actual weight & dimensions. Shipment images with dimensions & measured weights are also not accepted. They will randomly charge any weight they like & there is no way to get the issue addressed.

June 15, 2020

The Weight Discrepancy is unjust. They are holding our Wallet Money. Our 90 Percent of the Products are 100 to 150 grams. but they are charging it for 1 Kg. A small DC fan used for induction cooker we are selling it for 95 Rupees. It weight is 100 grams. But they charged us Rs. 455. And when we raised dispute they are saying that the Courier Rejected your Claim. Very Very Unjust. Dictatorship. if the Courier Charges is comes around Rs. 40000 per Month. The Discrepancy is coming around Rs. 20000 per Month. Very Very Worst in terms of Weight Discrepancy.