Shiprocket: eCommerce Shipping

Feb. 2, 2021

Pathetic! I have never seen such useless technical team! Tried Calling, Chatting and even raised a ticket. But None of these useless people weren't able to resolve my query.

Jan. 31, 2021

very bad service cod amount collect but no deposit my account and one product in missing but not deposit amount many time email and call but not solve my problem software is very good but customer service is very very poor and unsupported

Jan. 24, 2021

support services of shiprocket are very bad and do not provide any help of any sort. I have used there services for a while and everytime I call to clear my problem they disconnect calls. Weight disputes are endless with shiprocket and ask for many photos before saying no resolution can be done.

Jan. 18, 2021

I am using this Service for almost a year now. Honestly for a new E-com seller, we want everything available in a single place & that's what this platform offers you. But with a big cost. If you ship 100 orders a day, you can expect 40% Shipment to return back to you without any explanation. They have included a lot of tech in their system, but sadly none of them works. They are a new age Scammers. If you think that you can manage to survive your business with 40% less Revenue, then Shiprocket is the best. And if you want value for your time & Money, I recommend you to boycott this platform. P.S: I have lost over 2000 Loyal Customers in this one year, just because of their own lags.

Feb. 18, 2021

This is probably as BAD AS IT CAN GET. Absolutely useless customer support, and when I say useless, you will incur TONS of LOSSES due to their pathetic customer support when it comes to weight disputes or order pickup delays. I have about 130 packages that have been picked up but the status in the dashboard still states "Pickup Exception" or "Out for Pickup". 1.5 laks of revenue up in the air. These guys are true magicians. There is ABOLUTELY NO OPTION TO ESCALATE your issues. You will get a account manager but mind you, they will be of no use and keep repeating the same 2-3 statements for every issue you face. No chance of talking to a superior in the team. They are always in favour of the courier partners whenever it comes to any cases. All in all, they do not give a shit about their clients. They will just steal your money through weight disputes and pickup issues. UPDATE: I HAVE BEEN GIVE 480+ WEIGHT DISPUTES WHICH HAVE NOW BEEN AUTO-ACCEPTED WHILE THEIR USELESS SHIT CUSTOMER SERVICES WAS WORKING ON MY CASE. 35K+ DOWN THE FUCKING DRAIN.

Dec. 21, 2020

I want to give zero stars but there is no option for it, They have very poor pick up service they take more than 15 days to pick up 1 item, for every pick up i have to raise complaint and then they pick up my order.

Nov. 21, 2020

Why is there no option to deactivate the account fully also if we call support the experience is not good at all.

Nov. 9, 2020

Firstly, I am a Shiprocket user and I have upgraded my plan on 12th October. I paid Rs.2000+18% GST for availing International shipping service. It's been almost one month now, none of my International courier accounts are activated till date. Secondly, For proof I really want to upload image if there is a image upload option here. I have filled all the details and uploaded all documents on the first day itself. If that is the case, why should I pay you for your unfulfilled services? Thirdly, Pathetic customer service they have. Their customer support only work between 10am -7 pm on business days and they don't respond to your messages/emails promptly. They simply say drop an email and we will reply you via email. But their reply never comes. When you don't want to fulfull your services, how can u expect someone to pay for it. I want my full money refund. I am no longer interested in your paid services

Nov. 6, 2020

Initially they were good but now packages are stuck in transit for like 15 days and their team does not answer. Funny thing, They do not bother to call to their shipping partners like FedEX, Shadowfax etc for status update. They just keep it hanging. Don't believe shiny stuff they say; it's a big bluff. Open up account by yourself that way you'll have account manager from courier company with whom atleast you can discuss issues with shipping. I spend daily 2-3 hours for follow up with them and they just keep you running around with false promise. Worst case? They have your money in advance, they don't take customer experience as serious as they should. I regret switching my company to them. AVOID at any cost!

Nov. 5, 2020

Fraud, Stop cheating customers. We have used 100 packs by using 500g packaging. All are having weight disputes. every courier company is claiming it as 0.54 and then asking for 1kg price for the same. On raising the dispute they asked to upload every single shipment photo for the weight issue. We want a resolution to this have emailed both the packaging team and shiprocket team and at [email protected] . I'll be taking them to consumer court. Stop cheap tricks. #shameshiprocket

Nov. 1, 2020

SCAM COMPANY OVER WEIGHT ISSUE BEWARE...... WORST ECOMERCE COURIER SERVICE PLZ DO YOUR HOME WORK BEFORE I PERSONALLY LOST LAKS OF RUPEEE..

Oct. 30, 2020

If there was a negative review, I would have given that. Experienced the worst support from any company ever. Their chat support no body replied after asking for our query. Tickets are closed automatically. They expect us to accept the surge prices the courier applies even though proof are submitted for weight discrepancy. Their chat support clearly says they can't help, and not once they have be it with incorrect status, shipment delay or payment related. Regret getting on board with shiprocket. Shopify must vet such providers. *****Update****** After a conversation with their team hope of light arises for one day and then back to norm of disappointment and no help! 3 days no communication meanwhile our orders get RTO'ed *slow clap*

Jan. 25, 2021

Using Shiprocket has lead to decrease in number of orders and bad reviews of our brand on social media. Avoid at all cost. No Issue resolution policy. Tickets auto close in 24 hours, support staff has no information on the package, they just read status from tracking page of FedEx, DTDC etc. Zero Liability for the package. As expected, instead of resolving an issue, they will put up a copy-paste response of "we wonder what went wrong" , they have no control over their delivery partners, they have no more information that the tracking page of the respective courier partners. Unethical customer serivce. -> Tickets are automatically closed without resolution. -> Customer care executive has no new information apart from repeating what you see in your dashboard. -> Service request are not noted down. Executives have no idea about the request, neither are the seller/customer remarks noted down. 50% of the deliveries delayed when suggested shipping methods are used. Prices are higher than competitors. DO NOT expect any kind of support from shiprocket. They have only automated mails and a rote reply of "will be done in 24 hours" Worst part, all tickets close automatically in 24 hours even if the issue is not resolved. Before you "wonder what went wrong" and ask us to mail at "[email protected]" here are the ticket numbers to look back which were supposed to be done in 24 Hours. #1503296 - 3 Days Pending #1507424 - 2 Days Pending #1513720 - 7 Days pending

Oct. 15, 2020

I click on Add App and then I am taken to Shiprocket homepage, nothing happens after that. I have already created a Shiprocket account. *** UPDATE *** Automatically adding the app doesn't work. First create a Shiprocket account, by going to their site. Then follow steps as mentioned here: https://support.shiprocket.in/support/solutions/articles/43000326273-how-do-i-integrate-shopify-as-a-channel-with-shiprocket-

Oct. 5, 2020

horrible app. the team is completely fraudulent. they do not follow their contract. no account manager bothers to take calls or reply. they owe us lakhs as they have lost so many of our shipments. i am fed up of this app.

Sept. 30, 2020

last month almost we have lost our 5 shipment cost somewhere around 30k but they just refund maximum 5k amount and our product cost is arounf 14k each.... please be aware if you are using ship rocket bec nowadays only fraud happening with the supplier ... Shiprocket we are using from last 3+ years and our experiance was good but from last 1 year they are crazy ... so many issue we are facing 1. Shipment never ever get delivered on time 2. always fake updates from NDR shipment 3. Shipment lost issue more than 5 shipments within a month from

Sept. 28, 2020

We have been using shiprocket from the past one year. These guys are big frauds who takes zero accountability and responsibility. Always there is an issue with shipments where they are charge extra money. More than 10,000 rupees have been stuck with Shiprocket as they only believe in extracting money by overcharging. We have now shifted to Shyplite as they have the same courier tie-ups and experienced not a single dispute on any of our shipments. There entire system runs on automated emails for further delaying the process and avoiding the customer. After repeated reminder also it's a task to reach out to them or get any solution. Internet is flooded with bad reviews about Shiprocket and we are here to add another bad review. They don't reply to mails or answer your calls. All employees are trained to make a fool of the customer by delaying and giving misleading commitments. They are a complete pain and disaster for your company. All our shipments are delayed by over a month and we get absolute zero assistance. Shyplite is a thousand times better than this fraudulent company. Their escalation is even worse. We have more than 50 Mails on record to which we have got no reply or support. We would recommend you all to never have them as your partner. They are a complete disaster.

Sept. 21, 2020

App works well but shiprocket customer support is very unreliable. They are never able to help out, just keep sending automated messaged. Their customer support really needs a major improvement. Look for another shipping partner, if you can.

Sept. 16, 2020

if you have ample time to waste then u can use shiprocket bcoz for each shippement you have to call their cm care who will borrow 2 days each time u call them and will not solve the issue. and after the 2nd day if u call them once again they will borrow another 48 hrs. so if u want to lose your company reputation and your time chose shiprocket.

Sept. 11, 2020

This app is going from bad to worse and from worse to worst. Very very poor customer service. The chat support is of no use. They just raise tickets and keep sending automated emails that they are looking into the issue. But no one responds and finally you get to know that the ticket is marked as resolved. How??? Most irritating thing is the international shipping which was earlier available through aramex is no longer available..every international shipping gives error that the area is not service-able. I had to cancel all my international orders i couldnt get any shipments arranged. I lost lot of money as i had to refund all my paid orders and my customers lost faith in me. My international business is shutdown now all thanks to shiprocket. And if you ask them they give absolutely no reply. We are paying extra just to enable international shipping and we get this. Pls stay away from this app.