ShipStation

Feb. 10, 2026

Recently switched from XPS to ShipStation at the beginning of 2026 as a business that does ~1000+ multi-product orders a month. It has been a relatively smooth transition, with the biggest help by far being our implementation manager Nick Whipps for weekly live assistance. There are occasionally some bugs that will disrupt the automations but they are usually resolved in a day or two. I'm happy to say it has lived up to expectations so far. Fair warning though, it does not have the friendliest scale compatibility and you will have to manually refresh the connection to Shopify multiple times to get all current orders pulled in.

Feb. 6, 2026

Awesome! I had wonderfull meetings with Chelly, she is AMAZING!! She showed me lots of tips and tricks answered all my questions. All is working great, we could not have a better application than Shipstation for our business!

Feb. 5, 2026

ShipStation came to our company's rescue. We previously used Shopify's native shipping to process our orders. When we experienced an overnight surge of hundreds of thousands of orders, We immediately needed a solution to ship in bulk and batch orders for efficiency. I frantically called ShipStation and their team instantly sprang into action and treated our challenge with urgency, care, and true partnership. Stephani Williams (Implementation Specialist) and her team—along with James and Maia from Product Management—were nothing short of exceptional during one of the most critical moments in our company’s growth. Stephani’s leadership was outstanding. She coordinated multiple on-site visits, worked hands-on with our team to identify and resolve operational kinks, and ensured that every detail of our implementation was optimized for scale. James and Maia brought deep product expertise, helping us navigate complex workflows and tailor solutions that fit our unique needs. Together, they made an overwhelming situation feel manageable and ultimately successful. What truly sets this team apart is their dedication. They checked in regularly, were always available to answer questions, and proactively suggested improvements that strengthened our operations even further. Thanks to their commitment and expertise, we were able to get up and running quickly and confidently handle a massive increase in volume. We are incredibly grateful for ShipStation's partnership and cannot recommend Stephani, James, Maia, and the entire ShipStation team highly enough. They didn’t just implement a solution—they became a trusted extension of our business.

Feb. 3, 2026

I'm going to keep posting this review everyone on every single one of my accounts in the hopes that this can save someone serious frustration. Steer clear. I've been with shipstation for over 6 years. Spent hundreds of thousands of dollars with 5+ different businesses. The app has had historic issues, glitches, etc. but it's never been detrimental is the probably 100K+ orders i've shipped out. I recently had an issue where I my default UPS account stopped working. I heavily rely on UPS as some of my customers cannot receive packages via USPS. It would not allow me to turn UPS on as an option (greyed out). I thought ok, I guess I'll start a ticket. It's now been three weeks, three excruciation weeks. Zero semblance of a solution. I've reached out probably 20 times. I get a generic response "don't worry we are looking into it" I've stressed how urgent it is. Finally after two weeks, they tell me they fixed, it - nope they actually just entirely DELETED ups as an option. It's nowhere to be found now on my dashboard and settings, the exact OPPOSITE of what i asked them to do. I reached back out several times, and asked it to be elevated, asked to speak to someone else. I even spent time to go on linkedin and try to find contact info for their exec team. I mean literally no one will help. It's honestly the worst customer service experience I've ever had in my life. If only I could share the back and forth. I feel unreliably frustrated and defeated here. It's hard to believe that this is as big of a company as it is. Rest assured, it may work for you right now, but if you EVER have issues, they simply don't care. Whether you are a large account or small, they will just ignore you and clearly have no processes in place to help people. It's such a shame.

Jan. 30, 2026

We have just started working with Shipstation but have had such a great onboarding experience with Chelly. She has been so helpful in explaining the program, onboarding, setting us up, and really going above and beyond with helping us resolve issues on our end.

Jan. 28, 2026

I've been using this system for about 2 years at two separate businesses. It does everything I need it to and more. I'm still discovering new tools that are useful to my business

Jan. 27, 2026

We’ve just started using ShipStation, and the integration process has been incredibly smooth—easily the easiest I’ve ever experienced. The platform is fast, reliable, and affordable. I would highly recommend ShipStation to anyone looking for a seamless shipping solution.

Feb. 4, 2026

I had a major problem that resulted in my account being immediately blocked by shipstation. Regular support was no help at all and kept giving me different reasons why that were conflicting. I posted a 2 star rating here, and a manager quickly reached out and got the problem figured out and sorted with a very reasonable explanation on why; which allowed us to remedy the issue and restore our account. Thank you for the help Justin, you restored our faith in shipstation and we are glad we do not have to look at other solutions.

Jan. 6, 2026

I have successfully used Shipstation for my ecommerce needs for the last 6 months and through the holiday rush. After my initial set-up and learning experience, it has become extremely easy and helpful for me to route all types of orders I have been receiving from my various sell sites and inventory locations. The ability for me to get great rates and select the ship out method that best fits my needs (fast, best value, cheapest) has helped me meet the delivery targets to avoid issues with the ecommerce sites. This service tool has been very useful to me.

Jan. 3, 2026

AVOID COMPLETELY - I rarely leave negative reviews, but I need to warn others before they make the same mistake. I have wasted an entire month trying to set this platform up. It is overly complex, unintuitive, and simply does not work as advertised. To make matters worse, despite the software being non-functional, they are still attempting to bill me. I have asked to cancel, but the charges keep coming. This is not just a bad product; it is a liability to your business. Save your time and money. There are much better platforms on the market.

Dec. 18, 2025

I recently completed my onboarding with Chelly. I am a newbie to shipping for e-commerce and I am thankful that she was patient and took me through the important learning curve to get me in a good position. The jury is still out on whether this is the right platform for me, but my work with Chelly was very encouraging.

Dec. 18, 2025

I had the pleasure of working with Chelly during the on boarding process. I would like to say thank you for your patience, and help for setting me up for success with this platform.

Dec. 16, 2025

ShipStation is amazing! I have relied on them to print affordable return shipping labels, since that option is currently not available to me in Canada. They are also a more affordable alternative option to Shopify shipping. So far, so good.

Dec. 11, 2025

I worked through the implementation process for ShipStation with Chelly Bell. She has been very helpful giving tips on navigating as well as setting up specific setting for our application. She is very knowledgeable about the product and has a good sense of humor. Thanks Chelly!

Dec. 9, 2025

We had our onboarding call with Chelly today for our new ShipStation setup, and I have to say it was one of the best onboarding experiences I’ve ever had. We’ve been using ShipStation in our Canadian store for over five years, and somehow she still managed to show us things we never knew existed. Her knowledge was impressive, but what really stood out was how she shared it. Chelly brought a warm, genuine, human touch to the entire session while still being completely professional. Every question we had was answered clearly and confidently, and she never made us feel rushed. Instead, she encouraged us, made learning easy, and kept the whole experience positive and enjoyable. It’s rare to come across someone who brings that mix of expertise, kindness, and energy to their work. Chelly did, and we’re truly grateful. Highly recommend her — she made a real difference for us today.

Dec. 9, 2025

This app has been game changing for our business. Fast, automated & makes 0 mistakes. Gets rid of human error and slow delivery service portals. Andrej from support is so helpful - set up a call to help us automate our shipping rules and products. Thank you so much!

Dec. 4, 2025

ShipStation has been the perfect system for our e-commerce business with a limited number of tangible SKUs we ship to customers in the US and Canada. The software is user friendly and very affordable compared to all of the other systems I reviewed. The onboarding process was awesome. Chelly Bell was my account rep and my weekly calls with her resolved every issue and question I ever had. Thanks ShipStation and Chelly!

Dec. 4, 2025

They will incorrectly overcharge you for a shipment 6 months ago, then claim its bast the dispute window when you reach out to them about it, they literally stole thousands

Nov. 24, 2025

Shipstation has a stranglehold on shipping, so I still use them for some things. But they are exceedingly bad. For example, 19 days ago Shipstation changed international shipping defaults so that I am now covering duties and taxes for international shipments. But, they did not notify me or my team of this setting being defaulted to "on" all the time. The result is that I have accidentally incurred massive costs that were meant to be paid by my customers and that I did not account for. I'm still waiting on invoices to come in from my couriers to see what the total loss is. I contacted their support and they showed me how to turn this off. But when I asked about why it was set to on for 19 days, and why no one notified me of this critical change to defaults; the best I got was an apology. I wonder how many users are unwittingly incurring these fees. The setting is burried well below the customs declaration in an area with obscure an infrequently used settings, so I suspect that many users are not aware.

Nov. 18, 2025

We loved Shipstation until the tariffs came into play. Having no way to upload customs documents for our CUSMA/USCMA compliant items is a total deal breaker. We tried to be patient and wait for a solution but they have done nothing about it when most of their competitors have.