ShipStation
ShipStation - The Best Way to Ship on Shopify
Rating
4.2
feedback
811
chart
#77
All reviews
Rating Breakdown
Review RSS Feed
Oct. 29, 2024
I like Shipstation but I have small problems about once a month and it gets frustrating.
Oct. 28, 2024
Oct. 23, 2024
Great app for shipping and keeping track of orders and shipments, especially if you own stores in different platforms
Oct. 20, 2024
Oct. 16, 2024
Oct. 12, 2024
As a small business startup, navigating shipping platforms can be overwhelming, but Joey from ShipStation made it a breeze! He took the time to explain everything in detail and even sent me helpful videos. His exceptional support went above and beyond my expectations. Joey truly restored my faith that there are still good people out there providing amazing customer service. I highly recommend Joey and the ShipStation app for anyone looking for a reliable and user-friendly solution!
Oct. 11, 2024
Oct. 11, 2024
The integration is straight-forward but lacks the ability to configure it to specific needs. For example, we operate a warehouse that both ships and provides for local pickup. The integration will not import anything without a shipping address, so we can't use it for operations (only shipping). Additionally, the frequency of sync is variable. It is fast in the morning, but slow in the afternoon (busy time). You can manually sync, but again that isn't a good operational solution.
Hi there, thank you for your review! We have reached out to the email on your account to gather additional information regarding your experience. Hoping to hear back from you shortly!
Oct. 10, 2024
This is the 3rd shipping platform I've used with Shopify. ShipStation is by far the best. All of the big shipping platforms contract for very similar rates, so for me its not about saving money. ShipStations support is where they shine. I've never had an outage for more than an hour or so and have never had to wait more than 10-15 minutes to talk to support, even on weekends or off hours.
Oct. 9, 2024
Oct. 7, 2024
Easy to use for any level of business. We use daily for USPS, UPS, Fed Ex, DHL
Oct. 6, 2024
WORST customer service. Shipstation worked great till they switched to Parcel Guard. They ended up costing us thousands of dollars in damages for one shipment. We have double automatic insurance rules on our account, but what they don't advertise is that if you ship more than one package in a shipment, they automatically turn off your insurance. Been back and forth with customer service for months over the issue. Cancelled our account because of how much money we lost. Said they were going to give us a refund, went silent for weeks, stopped responding to our emails then a new support person popped back in after we cancelled and said sorry to see you go and no refund.
Hi there, thank you for bringing this to our attention! We have located your ticket and will be in touch regarding next steps shortly. Please have a great rest of your week!
Oct. 6, 2024
Terrible integration with Shopify. - If an order is edited (products change, address updated, notes added etc) that edit in Shopify does not flow over to Shipstation. So as a small business owner I need to make the edits twice. - I have two different warehouses and Shopifys split shipping is not supported as an integration with Shipstation. - I have an app on Shopify that makes beautiful, branded packing slips and invoices. But these do not travel over to Shipstation so my packages have this totally mediocre packing slip thats not on-brand for my upscale company. - I sell wholesale on Faire and while Faire and Shopify integrate beautifully when the orders flow through to Shipstation they are all screwed up with testers not registering properly and discounts showing up in a very confusing way. So every time I get a wholesale order through Faire I need to manually email them the packing slip so they can pick and fill correctly. I love my warehouse but wish they did not need to use Shipstation. I feel Shipstation does not care one bit about the business using Shopify, only about the warehouses.
Hi there, thank you for your review! We appreciate your feedback. We've reached out to the email on file for this account and are hoping to hear back soon so we can discuss these points in greater detail. Hoping to hear back shortly!
Oct. 3, 2024
Shipstation used to be amazing. It's still decent but lately they have had constant bugs, lag times, down times, stuff doesn't sync right. It's still worth the money but barely.
Hey there, thank you for taking the time to write your review! We have sent a request to the email on file for additional information regarding the specifics of the issues you have run into. We're hoping to hear back shortly! Please have a wonderful rest of your day.
Oct. 1, 2024
Absolutely love ShipStation! It has streamlined my shipping process and saved me so much time. The user-friendly interface makes it easy to manage orders, and the integration with various platforms is seamless. Customer support is also top-notch—always quick to help. Highly recommend it for anyone looking to simplify their shipping! ⭐⭐⭐⭐⭐
Oct. 1, 2024
Integrating ShipStation with our Shopify store has been a game-changer! The setup was incredibly easy, and it has simplified our day-to-day shipping process significantly. We now save time on managing orders, and the automation features have streamlined our workflow. Highly recommend it for any eCommerce business looking to make shipping effortless!
Sept. 30, 2024
I would not recommend ShipStation. Customer support is terrible.
Hi there, thank you for reaching out! We're sorry to hear about your recent experience with our team but would love to help make things right. We have sent an email to you and are hoping to hear back soon. Please have a great rest of your week!
Sept. 26, 2024
This app will use to be great. It now crashes during each print attempt. You have to login and reset multiple times per day. Submitting tickets to directly to ship station results in fast responses but no results. This is no benefits to either party. Learn how to print labels Stationstation and stop crashing. Stop releasing new UI's and focus on basics that improve time. As you can see I have been using this app for many years and they can and should be doing better..
Thank you for your review! We'd love to get on the phone with you and get some additional context around the issues you have outlined for us. We have located your account and will be reaching out there shortly. Have a great rest of your week!
Sept. 26, 2024
Horrible app, took our money for using our own courier without notifying us. VERY DODGY! Aussie's steer clear of this one!
Hey there, we appreciate you taking the time to try out our platform. We’re sorry to hear our pricing plan didn’t work for you and your business. We’ve sent an email to gather additional feedback and understand how we can do better. We hope for the opportunity to work together in the future!