ShipStation
ShipStation - The Best Way to Ship on Shopify
Rating
3.9
feedback
570
chart
#117
All reviews
Review RSS Feed
Dec. 18, 2025
I had the pleasure of working with Chelly during the on boarding process. I would like to say thank you for your patience, and help for setting me up for success with this platform.
Dec. 16, 2025
ShipStation is amazing! I have relied on them to print affordable return shipping labels, since that option is currently not available to me in Canada. They are also a more affordable alternative option to Shopify shipping. So far, so good.
Dec. 11, 2025
I worked through the implementation process for ShipStation with Chelly Bell. She has been very helpful giving tips on navigating as well as setting up specific setting for our application. She is very knowledgeable about the product and has a good sense of humor. Thanks Chelly!
Dec. 9, 2025
We had our onboarding call with Chelly today for our new ShipStation setup, and I have to say it was one of the best onboarding experiences I’ve ever had. We’ve been using ShipStation in our Canadian store for over five years, and somehow she still managed to show us things we never knew existed. Her knowledge was impressive, but what really stood out was how she shared it. Chelly brought a warm, genuine, human touch to the entire session while still being completely professional. Every question we had was answered clearly and confidently, and she never made us feel rushed. Instead, she encouraged us, made learning easy, and kept the whole experience positive and enjoyable. It’s rare to come across someone who brings that mix of expertise, kindness, and energy to their work. Chelly did, and we’re truly grateful. Highly recommend her — she made a real difference for us today.
Dec. 9, 2025
This app has been game changing for our business. Fast, automated & makes 0 mistakes. Gets rid of human error and slow delivery service portals. Andrej from support is so helpful - set up a call to help us automate our shipping rules and products. Thank you so much!
Dec. 4, 2025
ShipStation has been the perfect system for our e-commerce business with a limited number of tangible SKUs we ship to customers in the US and Canada. The software is user friendly and very affordable compared to all of the other systems I reviewed. The onboarding process was awesome. Chelly Bell was my account rep and my weekly calls with her resolved every issue and question I ever had. Thanks ShipStation and Chelly!
Dec. 4, 2025
They will incorrectly overcharge you for a shipment 6 months ago, then claim its bast the dispute window when you reach out to them about it, they literally stole thousands
Hey there, thank you for reaching out and bringing this experience to our attention! Our team will be in touch with you in your open ticket with additional info regarding your claim. Keep an eye on your inbox for an update from us!
Nov. 24, 2025
Shipstation has a stranglehold on shipping, so I still use them for some things. But they are exceedingly bad. For example, 19 days ago Shipstation changed international shipping defaults so that I am now covering duties and taxes for international shipments. But, they did not notify me or my team of this setting being defaulted to "on" all the time. The result is that I have accidentally incurred massive costs that were meant to be paid by my customers and that I did not account for. I'm still waiting on invoices to come in from my couriers to see what the total loss is. I contacted their support and they showed me how to turn this off. But when I asked about why it was set to on for 19 days, and why no one notified me of this critical change to defaults; the best I got was an apology. I wonder how many users are unwittingly incurring these fees. The setting is burried well below the customs declaration in an area with obscure an infrequently used settings, so I suspect that many users are not aware.
Thank you for taking the time to share this feedback, and we’re truly sorry for the frustration you’ve experienced. We understand how unexpected duties and taxes can significantly impact your business, and we take concerns like this very seriously. We did want to clarify one important point: the Delivered Duties Paid (DDP) option was not automatically enabled for merchants. This feature required an explicit opt-in through a Pendo in-app message. It’s possible that the prompt may have been missed or unintentionally dismissed, but we did not turn this setting on by default or make changes on behalf of users. That said, we completely understand how easily something like this can be overlooked, especially during busy order periods. Your experience highlights the importance of ensuring feature changes and optional settings are communicated as clearly as possible, and we’re actively reviewing how we can make that even better. Our team will be reaching out directly to discuss your situation and see what options we have to help make things right. If you have any immediate questions in the meantime, please don’t hesitate to contact us. We’re here to help!
Nov. 18, 2025
We loved Shipstation until the tariffs came into play. Having no way to upload customs documents for our CUSMA/USCMA compliant items is a total deal breaker. We tried to be patient and wait for a solution but they have done nothing about it when most of their competitors have.
Hi there, thank you for sharing your feedback. We’re truly sorry to hear that the recent tariff and customs documentation requirements have impacted your experience with ShipStation. We understand how essential CUSMA/USMCA support is for merchants, and we completely appreciate why this became a deal breaker for your business. I want to assure you that the ability to upload and manage customs documents is on our product roadmap. While we don’t have a firm ETA to provide yet, our team is actively working toward a solution. We know this functionality is important to many merchants, and your feedback has been invaluable in helping us prioritize it. We’re sorry to lose you as a customer, but we appreciate the time you spent with us. If you ever decide to revisit ShipStation in the future, we’d be happy to help in any way we can.
Oct. 28, 2025
Switching to ShipStation has been the best decision we’ve made this year. The platform is incredibly versatile, user-friendly, and easy to navigate. It gives us full visibility and control over all our shipping needs. We’re very satisfied with the experience, and their customer support has been excellent!
Store
The Booze Outlet
Using app
2 months
Oct. 28, 2025
Shipstation has a lot of Shopify connectivity. They also have great customer service who have always been helpful with letting me know what options our companies have, based on the service levels they purchase from Shipstation & Shopify
Oct. 28, 2025
If given the option, I would immediately discontinue using ShipStation. The platform suffers from persistent bugs and an ineffective support team that consistently fails to resolve reported issues. In recent experience, even basic functionality—such as real-time synchronization with Shopify—frequently ceases without warning. No alerts or notifications are provided when sync failures occur, forcing users to detect problems reactively, often the following day. Manual intervention is then required to restore synchronization. Overall, ShipStation delivers a highly unreliable and poorly maintained software solution that falls far below acceptable standards for e-commerce integration tools.
Hi there, thank you for taking the time to write your review! Our team has followed up with you via email to understand your surfaced pain points in greater detail. Hoping to hear back from you shortly!
Oct. 10, 2025
ShipStation is THE WORST. I don't know if there are alternatives, but I loathe them to my bones. When you have an issue, you chat with someone that is EASL and each chat response takes 13-24 minutes. EACH RESPONSE. So when you have to chat for help, the roundrip costs you ALL DAY and the prize at the end is zero resolution to the problem because all they're doing is reading through the help documentation, which is where you started. SO MUCH HATE FOR SHIPSTATION. UGH.
We’re truly sorry to hear about your recent experience with ShipStation. This is far from the level of service we strive to provide. We completely understand how frustrating it can be when you're trying to resolve an issue and it feels like you're getting nowhere, especially when time is of the essence. We did reach out to you directly via email to offer a phone call, as we’d really like the opportunity to better understand the challenges you’ve faced and to work toward a resolution that actually meets your needs. Your feedback is incredibly important to us, and we're committed to doing better.
Oct. 7, 2025
Oct. 6, 2025
Beware, Beware, Beware! This morning, I added $550 to my ShipStation balance to purchase shipping labels for our orders. Shortly after, the company triple-charged our account, taking an additional $1,100. I reached out to their support team and provided proof of the unauthorized charges — each transaction clearly lists ShipStation in the description. Now, Shopify is investigating them for these unauthorized withdrawals. After further review, I discovered that other businesses have also been affected by ShipStation overcharging their accounts.
Thank you for reaching out and bringing this to our attention! Our team has reached out to you in your open ticket to provide some clarity regarding those pending charges. If you could please get back with us, we'd be more than happy to dig into this further!
Oct. 2, 2025
We have been happy with ShipStation so far. The setup process wasn't too complicated, and it has been a nice upgrade from Stamps.com. It is a nice option for larger businesses that have outgrown Stamps.
Sept. 29, 2025
Competitive shipping rates, easy to use app and excellent customer support.
Sept. 29, 2025
I cancelled our service more than 3 weeks ago and Shipstation continue to charge my credit card without my authority. Very buggy would not recommend using this as a shipping platform at all. Support is overseas and script based and they aren't able to resolve issues which cause delay in shipping orders.
Hi there, thank you for sharing your experience — we're truly sorry to hear about the frustration you've faced. We understand how upsetting it can be to feel charged unfairly and encounter delays in your shipping process. Please know that your concerns are important to us. Our team has been actively communicating with you through ticket #8750127 and has provided the next steps to help get this resolved as quickly as possible. We’re committed to making this right and appreciate your patience as we work through it together. If you have any additional questions or need more assistance, please don’t hesitate to reach out through that ticket. Wishing you a smoother rest of your week ahead.
Sept. 29, 2025
Actually really good. Had a lot of concerns and been struggling with a shipping provider before I gave it a test (second time in 2 years). Aakriti did a great job onboarding us. Big influence on us to stay and configure all setting with this app.
Oct. 8, 2025
Update: Justin worked to get this resolved, and Shipstation has now refunded the amount charged. I will continue to use Shipstation. Their software glitched (reviewed and admitted by the support staff), which removed a decimal point. This resulted in a customs charge being drawn from our bank account of almost $6000 instead of $60. They refuse to rectify or return the money.
Hi there, thank you for reaching out and making our team aware of this. We apologize for this frustrating experience. We have reached out and touched base with you by phone and will be following up via your open ticket once our team has additional context to provide.