ShipStation

March 6, 2026

As a Shopify merchant, ShipStation has really streamlined our shipping and order fulfillment process. The integration has made it much easier to manage orders, improve efficiency, and keep fulfillment running smoothly. A special shout out to Darren D., our implementation manager, who was incredibly helpful throughout onboarding. He was responsive, knowledgeable, and made the setup process seamless. We’ve had a great experience and would recommend ShipStation to other Shopify businesses looking to simplify fulfillment.

March 6, 2026

We've been very happy with the Shipstation integration with Shopify (and eBay too, for that matter). Helps us manage our orders across both platforms.

March 5, 2026

I think it could be alot better lot of room for improvment missing alot of things i could do easier in shipworks

March 4, 2026

Fantastic platform!

March 3, 2026

Helped streamline our shipping process and put all the tools in one place. Darren D. made getting our account live and functioning properly an easy process.

March 2, 2026

Beware, they have an option for international shipment that you can either agree to pay for the client's taxes and duties, or decline and leave it up to the client. In our system, we don't charge the client they cover those ourselves and have always left this option purposly unchecked in shipstation - however, despite this option unchecked we have been backcharged 500$ and when despiting their answer is, that's how it is. I cancelled and will never go back to this system because of their hidden charges.

Feb. 28, 2026

0/5 - Don't do it. If you're thinking about using this company - you will regret it. While their software is technically fine, although lacking major reliability and basic functionality, it is their business practices that you will find are unethical. Their customer support agrees that their billing practices are designed to be deceptive and in some cases illegal. After multiple attempts to cancel our subscription, we were continuously charged for a non-existent account. We could no longer access our account but they continued to charge the payment methods we previously removed. Their customer support was friendly, but made false assurances that our subscription had been cancelled and our payment methods removed. Don't risk it. Don't do business with a company built on deceiving the end users.

Feb. 27, 2026

This app works great. We have been using it for over 8 years. We just had some new features installed, and Darren Dybala, our onboarding specialist, was great. He really took the time to help us get some new features set up and to optimize some features we have been using for years.

Feb. 25, 2026

We love Shipstation which is why we decided to switch back! Chelly, our implementation manager, was thee absolute best in helping us get setup in no time. She literally knows Shipstation like the back of her hand. I’m sad we only get to work with her at the beginning but she has set us up for success on Shipstation!

Feb. 20, 2026

We love using Shipstation and Nathan Lieu is an amazing rep!! :)

Feb. 17, 2026

The mail i used in this app got blocked and closed without any prior notice or proper reason, when i reach out the support then the guy from theri team Enzo V. kept saying that our backend team confirmed for security reason my account will remain closed, I kept asking the reason for the same by also providing the main credential that i used to login, but still no support from their end and not proper reason for the account closure. This is really unacceptable as the user of this App I have all the rights to know what cused my account getting blocked and closed. I have mailed them last yesterday regarding for the same asking the reason but now i got no reply from them. I hope this negative review will open their eyes and they start to take their users issue more seriously. Thanks

Feb. 17, 2026

Used to love this app, but recently have had nothing but headaches when trying to ship DDP from Canada to USA with UPS. Terms & conditions of their "DDP Guarantee" changed without notice and now only apply to US shippers, so now they are suddenly trying to charge me nearly $1000 for extra duties & fees on shipments that were delivered over 12 weeks ago. It is not ethical to triple the charges on shipments that were paid for and delivered MONTHS ago. Absolute insanity.

Feb. 14, 2026

We've been using the ShipStation app for four years now, and we couldn't be happier. Nathan, our account rep, is always responsive to our needs and is proactive about checking in with us to ensure we're not having any issues. I'm so thankful that ShipStation is launching lots of new features to help support our inventory syncing, purchase orders, and scan to receive!

Feb. 10, 2026

Recently switched from XPS to ShipStation at the beginning of 2026 as a business that does ~1000+ multi-product orders a month. It has been a relatively smooth transition, with the biggest help by far being our implementation manager Nick Whipps for weekly live assistance. There are occasionally some bugs that will disrupt the automations but they are usually resolved in a day or two. I'm happy to say it has lived up to expectations so far. Fair warning though, it does not have the friendliest scale compatibility and you will have to manually refresh the connection to Shopify multiple times to get all current orders pulled in.

Feb. 6, 2026

Awesome! I had wonderfull meetings with Chelly, she is AMAZING!! She showed me lots of tips and tricks answered all my questions. All is working great, we could not have a better application than Shipstation for our business!

Feb. 5, 2026

ShipStation came to our company's rescue. We previously used Shopify's native shipping to process our orders. When we experienced an overnight surge of hundreds of thousands of orders, We immediately needed a solution to ship in bulk and batch orders for efficiency. I frantically called ShipStation and their team instantly sprang into action and treated our challenge with urgency, care, and true partnership. Stephani Williams (Implementation Specialist) and her team—along with James and Maia from Product Management—were nothing short of exceptional during one of the most critical moments in our company’s growth. Stephani’s leadership was outstanding. She coordinated multiple on-site visits, worked hands-on with our team to identify and resolve operational kinks, and ensured that every detail of our implementation was optimized for scale. James and Maia brought deep product expertise, helping us navigate complex workflows and tailor solutions that fit our unique needs. Together, they made an overwhelming situation feel manageable and ultimately successful. What truly sets this team apart is their dedication. They checked in regularly, were always available to answer questions, and proactively suggested improvements that strengthened our operations even further. Thanks to their commitment and expertise, we were able to get up and running quickly and confidently handle a massive increase in volume. We are incredibly grateful for ShipStation's partnership and cannot recommend Stephani, James, Maia, and the entire ShipStation team highly enough. They didn’t just implement a solution—they became a trusted extension of our business.

Feb. 3, 2026

I'm going to keep posting this review everyone on every single one of my accounts in the hopes that this can save someone serious frustration. Steer clear. I've been with shipstation for over 6 years. Spent hundreds of thousands of dollars with 5+ different businesses. The app has had historic issues, glitches, etc. but it's never been detrimental is the probably 100K+ orders i've shipped out. I recently had an issue where I my default UPS account stopped working. I heavily rely on UPS as some of my customers cannot receive packages via USPS. It would not allow me to turn UPS on as an option (greyed out). I thought ok, I guess I'll start a ticket. It's now been three weeks, three excruciation weeks. Zero semblance of a solution. I've reached out probably 20 times. I get a generic response "don't worry we are looking into it" I've stressed how urgent it is. Finally after two weeks, they tell me they fixed, it - nope they actually just entirely DELETED ups as an option. It's nowhere to be found now on my dashboard and settings, the exact OPPOSITE of what i asked them to do. I reached back out several times, and asked it to be elevated, asked to speak to someone else. I even spent time to go on linkedin and try to find contact info for their exec team. I mean literally no one will help. It's honestly the worst customer service experience I've ever had in my life. If only I could share the back and forth. I feel unreliably frustrated and defeated here. It's hard to believe that this is as big of a company as it is. Rest assured, it may work for you right now, but if you EVER have issues, they simply don't care. Whether you are a large account or small, they will just ignore you and clearly have no processes in place to help people. It's such a shame.

Jan. 30, 2026

We have just started working with Shipstation but have had such a great onboarding experience with Chelly. She has been so helpful in explaining the program, onboarding, setting us up, and really going above and beyond with helping us resolve issues on our end.

Jan. 28, 2026

I've been using this system for about 2 years at two separate businesses. It does everything I need it to and more. I'm still discovering new tools that are useful to my business

Feb. 4, 2026

I had a major problem that resulted in my account being immediately blocked by shipstation. Regular support was no help at all and kept giving me different reasons why that were conflicting. I posted a 2 star rating here, and a manager quickly reached out and got the problem figured out and sorted with a very reasonable explanation on why; which allowed us to remedy the issue and restore our account. Thank you for the help Justin, you restored our faith in shipstation and we are glad we do not have to look at other solutions.