ShipStation Orders & Inventory

FOR TWO DAYS YOUR SYSTEM HAS GIVEN ERRORS THAT MAKE ZERO SENSE LOOK AT THIS ACCOUNT AND FIGURE IT OUT. I HAVE WASTED COUNTLESS TIME WITH USELESS CHATS MY UPS NATIONAL REP HAS DETERMINED THAT SHIPSTATION IS AND HAS BEEN NEARLY ZERO HELP NOR HAS RESOLVED ANYTHING ERROR MESSAGE: This shipment would exceed your subscription limit for this billing period. To continue shipping before your billing period resets, please upgrade your subscription. THIS ACCOUNT HAS SHIPPED LESS THAN 250 PACKAGES IN THE LAST 30 DAYS AND THE ACCOUNT LIMIT IS 1500 SO YOUR SOFTWARE CLEARLY DOESN’T UNDERSTAND NUMBERS

My below review changed after realizing that Shipstation almost doubled their subscription pricing (specially with Canadian $ conversion) with just a mass emailing (no authorization consent requested) and NOT providing Real Time Rates options in Canadian Subscription although their rates are same as in USA. Not worth service for the kind of subscription package price! Cancelling our subscription!! ShipStation works and integrate very easily with our Shopify store. It simplifies the eCommerce system. Orders are automatically pulled for shipping cost comparison, tracking & customers notification, all updated in the blink of moments. Can't imagine operating a small business without shipstation tools! It's a necessity!! It is 5* rated tool except the fact that the monthly subscription charges should have included customer service as and when required. Reaching tech support a twisted hassle, raising tickets and waiting. Hope they can include tech support as part of every package.

Very easy to use and set up. The service has been friendly and prompt. Overall, we're happy with our decision to fulfill orders through them.

ShipStation is easy to use and really streamlines my shipping process. I love the fact that I can create shipping presets, so whenever a customer selects their shipping option at checkout, ShipStation already knows what carrier and shipping option to use. It's as easy as selecting my orders and hitting print. ShipStation has so many options to customize your shipping process it should work for literally any Shopify store out there!

After the initial call with the rep Michael Byrd, we gave it a try. He guided us into how to make things go super smooth, and we are very very happy with the last two months. We used to print and do all the labeling ourselves from copying the address onto an address label sheet, printing it, putting on the package, going to the USPS for hours at a time sometimes, and now we click a few buttons, slap it on the package, and it gets picked up. SO MUCH BETTER!

Easy install and we had a rep that proactively contacted us, walked us through the product, answered questions and even gave us an extra free month. The multipackage service alone was reason to switch from Shopify shipping. Eager to try the new UPS Saver service that's only available through Shipstation. Highly recommend!

If you are shipping a few orders a month ShipStation might be good. However, if there is an issue, even a small one that can be solved with a few lines of code, Ship Station will not care and will not help you with anything.

We're really enjoying the ease of connectivity with Ship Station and Shopify. We added extra capabilities with our WMS so we have no problems. Our account manager called, introduced herself, is available to us - it's pretty easy. Give their developers a bit of time to work on more features and it will stay the best solution.

We've been working with Shipstation for a couple years and it is truly an incredibly easy-to-use and intuitive product. Shopify integration was super simple and it has changed how we are able to fulfill. On top of all these benefits, shipping prices are always lower too. Highly recommend!

This app seamlessly connects with our Shopify store without any issues. We have had no issues with this at all.

Shipstation has been great for our ability to create labels and group our shipments into seamless batches. Has not given us issues that we can't solve as our business grows which is very helpful. I recommend for smaller 3PL operations that are starting to scale upwards and need to efficiently manage the order volumes and complexities that go with growth.

I WOULD AVOID THIS COMPANY AT ALL COSTS!!! Worst company I have ever dealt with in business. They do not have any phone numbers for support, so if there is an issue, it could take weeks for them to resolve it. I am now going on three weeks of not being able to ship with UPS. How can a business operate like this? I also had another issue where we could not print labels to a remote printer and no one ever resolved that issue within 45 days. We lost tremendous business because of ShipStation.

This is the worst app and customer service possible. Absolutely disgusting. Shipconnect does'nt work half the time, have to refresh the page all the time as it w on't load, always have to manually push orders to be downloaded even thou it's set up on automatic but full of errors and worst of all they can't generate a proper custom invoice . Don't include prepaid tax, shipping or discounts on it so for Europeean brands is an absolute no go.

Constant problems, makes it a nightmare for our CS and warehouse teams with orders not syncing up. After 10+ years we will finally be finding an alternative. Oh and their customer service is non-existent. We have "escalated" tickets that are still open from 5 months ago that just stopped being worked on.

not cheap not worth it

Absolute rubbish. The support is shocking, so incompetent and will never acknowledge an error. The servers are always down, shipconnect doesn't work half the time and the don't include the discounts in the commercial invoice so the customers get chared taxes on what the items cost full price not what they actually paid for them.

FRAUDULENT COMPANY! I agreed to $20/month for the app. They have been charging my credit card for $49.99/month for 3 months and refuse to reimburse. Then they tell you that you need to add $$ to your shipping account - In fact for Canadians using Fedex you do not use these funds and they still have not refunded the $$ that I put into my shipping account in the app. They have customer Service until you are signed on, and then its almost impossible to get through to someone. DO NOT GET THIS APP!

We've shipped 5,350 orders using this terrible software and this is our review. I write this review as we currently have 250+ orders that need to be shipped. We have countless upset customers emailing us to inquire about their late and unreceived orders. We haven't been able to bulk ship orders because Shipstation's software is down. USPS altered their shipping services 11 days ago on July 9th. Because of this slight change at USPS all of our orders that will use USPS can not be bulk shipped. The only options we have now is to either ship orders one at a time or to use another more expensive shipping service like UPS and FedEx which will cost us hundreds of dollars. We've tried contacting Shipstation via their chat support 3 times in 3 days for almost a week. Each time we've spoken to a new lazy, slow and poorly trained agent that seems to be from a foreign country. They've waste our time and failed to solve this issue or to tell us when it would be fixed. Each time we're asked to send screenshots and are asked a bunch of useless and generic questions about our issue. We've also spoken to their "premium" phone support 2 times in 2 days who've told us Shipstation has known about this software error for many days and has yet to fix it. When we told them how frustrated we were about this and how long it was taking to be fixed we were given a typical corporate nonsense response that sounded something like "our engineers are aware of this issue and are working very hard to resolve it very soon." In our opinion Shipstation is: 1. A poorly designed software that constantly breaks and causes us slow shipping times and headaches. 2. Is too complicated and hard to learn and use. Simple tasks require multiple steps. 3. Has poorly trained, slow and useless support that don't know how to troubleshoot and fix their own software. 4. Is too expensive considering the low quality service it offers. 5. Has pathetically slow progression when it comes to fixing issues with their software.

I would stay away from them completely unless they hire new staff and rebuild their software and their customer support team. They are unresponsive, lack knowledge, and always point their finger at someone else as the root cause of the issue, even when it ultimately comes down to their poorly written software. Their software is not updated in a timely manner, so when Shopify makes an update , ShipStation no longer works and you are sitting waiting for 6+ months for them to actually fix it so that you can get orders out without the fear that things are not going to work.

We have been using Shipstation for over 5 years with great success and have even recommended it to anyone that asked... Unfortunately, they just made some updates that broke their system... Need to update an address or an order in shopify? That update might not make it to shipstation... ever. I tried reaching out to their support team, and they did reply and saw the problems, but they just blame Shopify... It sounds like their developers need to update their integration again so it actually works for ALL of their customers. Additionally they now charge an additional fee ($30 in our case) to use our own carrier account... seriously looking to move on from them...