ShipStation

FRAUDULENT COMPANY! I agreed to $20/month for the app. They have been charging my credit card for $49.99/month for 3 months and refuse to reimburse. Then they tell you that you need to add $$ to your shipping account - In fact for Canadians using Fedex you do not use these funds and they still have not refunded the $$ that I put into my shipping account in the app. They have customer Service until you are signed on, and then its almost impossible to get through to someone. DO NOT GET THIS APP!

I would stay away from them completely unless they hire new staff and rebuild their software and their customer support team. They are unresponsive, lack knowledge, and always point their finger at someone else as the root cause of the issue, even when it ultimately comes down to their poorly written software. Their software is not updated in a timely manner, so when Shopify makes an update , ShipStation no longer works and you are sitting waiting for 6+ months for them to actually fix it so that you can get orders out without the fear that things are not going to work.

We have been using Shipstation for over 5 years with great success and have even recommended it to anyone that asked... Unfortunately, they just made some updates that broke their system... Need to update an address or an order in shopify? That update might not make it to shipstation... ever. I tried reaching out to their support team, and they did reply and saw the problems, but they just blame Shopify... It sounds like their developers need to update their integration again so it actually works for ALL of their customers. Additionally they now charge an additional fee ($30 in our case) to use our own carrier account... seriously looking to move on from them...

They almost have worse service than Shopify. Almost. Not worth the ever-increasing-amount of money. Better platforms for cheaper. Wish the FTC would stop Auctane from buying up all their competitors, gutting the service and jacking up the rates.

Terrible app. We often have issues with orders not uploading. ShipStation Support can take days to begin investigating issue. Huge headache!

Very very buggy. Used to be great. If anyone can recommend an alternative please do so. This software is a mess.

Horrible experience, constant issues with the log-in and with orders not uploading. Perfect example of an app that was good until the startup was purchased by a bigger company.

The app works great when it works, but when it glitches and your shipping company charges you 30,000 for labels that were made by mistake, Shipstation is dismissive and slow to respond, let alone correct the issue. Very very dissapointed in their level of service.

If you do a high volume of orders this is NOT the software to use. We are supposed to be processing 2k orders per day right now, however our scale connection in Shipstation has been broken for ELEVEN days! A support ticket was open and escalated and then nothing. This is frequently the case, there is no level of priority to serious issues. Last year something changed in the scan to ship process which required an extra click. It took them over a month to finally come back with "That's just how the program works now".

I'm a huge fan of this service and all the ShipStation employees I've talked to! This app has helped me save time and money on labels. Thank you!! 10/10 recommend!!

UPDATE: RATED ARE GLITCHY AND MY BILL WAS INCREASED FROM GRANDFATHERED PRICE TO $100 MORE THAN THE PRICING SHEET SAYS. CHAT DOESN'T WORK, NOR DO THE PHONES AND EMAILS TAKE FOREVER TO GET A REPLY. THE ONLY PEOPLE THAT RESPOND QUICKLY ARE THE SALES TEAM WHICH ONLY TALK TO POTENTIAL CUSTOMERS CON's: 1) The automatic import of orders every hour was discontinued by shipstation without informing anyone so that they can create a instantaneous import for which they have no idea when it will be available. 2) Recently there have been a lot of glitches. 3) The new layout is missing stuff that the old layout had. 4) You can't assign a item to a package so when the tracking number is sent to shopify it marks the entire order as fulfilled even if you only shipped 1 of the 5 items on the order.

Customer service is non-existent.. you can NOT actually talk with anyone at all regarding any issues. I have set up two users for different logins and only one works. When we attempt to remove the other user and reload them into their platform, it states that they already exist and we can not add another user to the account, yet we pay for multiple users... The platform is somewhat easy to navigate, but the service is terrible. I can only ship from my address... I can't put any other ship from locations into the system as it will not allow you to process orders if a different address is used from your main account address. The system sucks! Support SUCKS YUUUUUGE D!

I would not recommend Shipstation due to their lack of technical support resources. The customer support reps do the best they can, however, when it comes to any issue that is slightly technical it can take weeks so find a solution. Shipstation defaults to: "it's been escalated to senior support" — however we have yet have an issue resolved once it reaches this stage. At this stage there is no visibility or transparency to the status of the issue, or the time it which it will take to find a resolution.

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We have used ShipStation for years, and depended upon it for fast efficient labels. Since Shopify rolled out "Locations," we have been able to print to either warehouse and "change" the location in Shopify each time. Suddenly ShipStation no longer does this. Its been a couple of weeks now, and I have to manually change the location the inventory is pulling from in Shopify. We get 100 - 200 orders per day. Support has moved from "escalating to the dev team" to actually trying to gaslight me, claiming that what I say ShipStation has done for years has never been possible.

ShipStation is one of the best shipping software you could find in the market. We use it on a daily basis, works very well with Shopify stores. With the scan / verify feature, we reduce our mis-ship rate gradually. Will definitely recommend to all Shopify users.

We’ve been using Shipstation for a few years, and it completely changed our order fulfillment process. We’re an omni-channel ecommerce business and the ability to see all our orders from the different selling channels in one place allowed us to streamline our processes and improve our order fulfillment timelines. It also allows us to offer multiple shipping options to our customers without having to change the process of how we create and print the labels. 10/10 would recommend for any small business looking to fulfill orders more efficiently!

We have used them for 6 years now and couldn't recommend a better software to use for shipping. They are one of the few that works and cares about its customers and will go above and beyond for you!

The app works well except for printing problems from time to time. However I would not recommend using their insurance - 'shipinsurance'. The app allows you to buy insurance on an item even if it is not insurable. I have been using the app assuming if I could buy insurance the item was insurable. I have filed my first claim in two years and it has been denied as the shipping option was not insurable despite the fact that they offered insurance on my shipping option. I would have chosen a different shipping option had I known this. App needs to be fixed so that insurance is not offered on non-insurable shipping options.

I am so frustrated at this app and the lack of support that we have been receiving. Ever since the update, Shipsation has been a total disappointment. We used it without any issues for the past 5 years but once the upgrade happened, nothing has been functioning properly. It's time-consuming to have to reach out to tech support constantly because their app isn't functioning properly. I am looking into a different fulfillment app.