ShipStation

Feb. 22, 2021

This is my primary shipping application - the features are good, but there seems to be an issue approximately 1 in 15 to 20 times you go to use it. Most of the issues stem from Shipstation Connect as I use a mac. I've spoken to them and they agreed this app is problematic. It works, just not all of the time and needs to be reconnected frequently. The service is powerful, but you need to be patient and it's difficult to count on.

Jan. 21, 2021

Very useful platform with lots of customization. Makes things easy on the back end but they seem to have completely abandoned ship, so if you need support you can't find it. No one answers their support emails. A shame! I hope someone can start looking after this again so I don't have to migrate to another platform.

Jan. 18, 2021

When you sign up they set up a meeting with you and a rep from ShipStation. My rep didn't even bother showing up to the meeting and ignored all his emails and phone calls I made over the weekend. Also their customer support line is a dead number. The platform doesn't work and all these negative reviews really were right. Seems like a fake app. Don't bother

Dec. 28, 2020

using shipstation for 6 years on a large ecommerce store, now to find out they do not support DMARC for email validation and all emails are now bouncing!

Dec. 7, 2020

I tried to get this to work, followed the outlined steps but ultimately it would not connect to stamps.com.

Oct. 8, 2020

Used to like this app, but right before the holiday season they decide to change things up. Instead of using usps.com to track usps orders, it now links to stamps.com tracking which is hideous. And there isn't a way to revert it. Cool... Also, you can create batches of labels, which is useful, but it's been years and they haven't been able to allow other employees to access said batches. So I can't see batches my coworkers make, or edit them. Which kinda sucks. I think shipstation is good if you do small amounts of shipping. I think we've out grown them, and it's disappointing.

Sept. 25, 2020

After nearly a year using ShipStation, I have to say we are quite satisfied overall. While not perfect - there are a few minor bugs here and there - I would definitely say its outperformed all of the other options we'd tried in the past. Absolutely love the built-in scan verification feature for packing orders as it has decreased our fulfillment error rate by over 98%. We've also had no issues with getting in touch with live chat or phone agents who have been able to help us with whatever issue we've encountered.

Sept. 20, 2020

I was over charged $249.00 for 3 labels less then 3oz each. tried to contact customer service I was on hold for over 2 hours. after that all they did pushed me to stamps.com also 3 hours on hold. and all the parent company stamps.com did is gave me an email address to postal service to file a claim. I have been with those companies for many years very bad customer service no one to talk to.

Sept. 10, 2020

I wanted to install the app knowing the app's review is low, but it's seem these low reviews are correct and it's not a good app at all, After connecting the app to my Shopify store, it never shows orders, first issue

Sept. 7, 2020

We have been Ship Station customers for years, and apart from being somewhat buggy we have never had any real problems. We changed to a Shopify store a year ago, and I need to integrate Shopify with Ship Station. Now, I realize why there are all these complaints about their customer service. I have requested a call back from a tech support person on two occasions and it hasn't happened either time. The first time they actually made an appointment to call, but never did. The second time they were supposed to email to set up an appointment. It has been a week and no email. The support we have received via Live Chat has been good, but should there be a serious problem with integration, I have no confidence that I could ever reach a live person to resolve it. When we started with Ship Station, we had an account manager who helped us set it up. Now, like every other tech company, they think its OK to skimp on live support to save money. Unfortunately for them, there are lots of other options available now, and we will be looking at alternatives.

Sept. 2, 2020

I use this app to manage my inventory in 6 marketplaces. As long as it is working and uploading tracking and counting things correctly it is ok, but if you have a problem and need support then they hang you out to dry. ZERO customer service and problem solving. We used to have Stitch labs and it was expensive, so you get what you pay for with Sellbrite. They need to have customer support on chat. We are a pretty big seller and need better support

Aug. 25, 2020

Shipstation is terrible. If you do any significant volume, stay away! Printers and scales always disconnect from shipstation connect. When you attempt to contact support, you have to wait weeks to hear back. Chat queue is always 100 plus, so your day is over and they still haven't communicated with you. When you call, they say they will respond within 72 hours, and no one ever calls back. The only way to fix the scales and printers is to uninstall and reinstall their shipstation connect driver. Clearly there is something wrong with their software if that is the only solution.

Aug. 17, 2020

Sadly, we have to leave the product. If you have a lot of volume, this is not a good app for you. No matter what we do, tracking information is not sent to our customers nor does it update the shopify order with the tracking information. So we end up fielding calls and questions from angry customers wanting to know where their shipping information is. Customer service simply says they can not replicate the problem? So reluctantly, we go back to the standard shopify shipping using our custom account. If you only ship a few packages a day, and can manually take the time to update your orders, then you could give it a try.

Aug. 11, 2020

We haven't had the opportunity to use this app yet but the customer service is better than any app we've used.

July 16, 2020

It's a good and straight forward platform, however; they do not have a call center so fixing a problem through emails can take up to two weeks and I can't wait that long for my customers to have the best experience with our brand

July 13, 2020

When it works I love it. But unfortunately I have more problems getting it work that it's worth. Looking to switch to something else that I can just use and not have to switch browsers, refresh, log out and back in all the time and just hope it decides to finally work. Wish I didn't have so many issues because the system is great but I waste more time trying to buy labels than anything.

June 26, 2020

My partner has been using Shipstation for years and it's a truly incredible tool. We set it up for our new Shopify store in literally 5 minutes and were able to configure full automation to route everything for our second brand through a separate from address/canada post account via their automation engine. Hugely powerful. All shopify order data comes in beautifully, even custom line items, gift-wrap notes, etc... Hugely impressed! Their support is amazing, instantly available via live chat on a Friday at 8pm and guided me through the automation rule in 2 mins. Highly recommend!

Sept. 9, 2020

UPDATE 9/9/2020 DO NOT DO NOT DO NOT!!!! GO THRU SHIPSTATION!!!! I decided to give them another chance, even though the packages would come back with overage charges (one yard sign, purchase price $13.50, shipping cost was 10.85, overage charges of $108.75!!!) Customer service Maia, told me that she would take care of it. We contacted UPS, and they said too bad. But Shipstation took care of me...., that was for the original review. So, I decided to protect myself by taking pics of EVERY SINGLE PACKAGE that leaves here, all the same packages. And again, MORE overage charges. So I went ahead contact Shipstation, sent pictures and stated I was being overcharged again. All of my packages are the same size, they always ship out daily, I spent over $400 in shippng yesterday ALONE. And this is the customer service I get...I was hoping they would help....NOPE! This was the response from Shantice D., after I told her I am ready to leave if they aren't going to protect me from all of these ridiculous charges Shantice D. (ShipStation) Sep 9, 2020, 10:35 AM CDT Hi Julie, Thanks for your reply. I do apologize for any inconvenience, however, this decision is ultimately up to the carrier based on the dimensions entered compared to what UPS says they actually are. We appreciate you working with us. Take care and have a great day. Best, Shantice D. User Success Specialist Check out our upcoming Support Webinars" Needless to say...go to shippo or even contact the carriers directly. The hidden charges are more expensive than going thru shipstation, in the long run. This review should be a negative 5 star....they should have to give me stars! absolutely WORST customer service ever (see below for transcript)! Go to shippo, go straight to the carriers, hell drive your orders out to your customers. THIS IS NOT THE APP TO DO IT!!! I ship alot of packages every day....so far this month 321 packages (not bad for a little old lady sitting at home). And I was looking for a way to mainline my shipping process. I came across this program and have had nothing but trouble. But NOTHING beats this week! They charged me $120 for ONE package that was shipped about an hour away. Now this package weighed LESS THAN 2 lbs, and had dimensions of 25x19x1. and when I questioned it, I was basically told "too bad, deal with it". So I want an explanation. They claim that I was being hit by all of these backcharges at once, but NO explanation on what the back charges were??? I questioned and questioned over and over again. STILL no answer. Here is the latest correspondence trying to find out why i was being charged so much? Same size package shipped 45mins away (really wish I just drove it myself), charged $10 originally, and $17 back charge???? FOR WHAT???? Transcript: someone must get back to me today about these hidden fees of over 120 I was charged. Chat started Support Team Thanks for chatting in, we're working on finding the next available agent for you! Clara H. joined the chat Clara H. Hi Julie, our team is still looking into this for you and Maia is in contact with you via email All updates related to your case will be sent to you there I expect someone to explain these "hidden back charges to me"./ there is NO acceptable reason that I should pay 120 for a box that weighed LESS THAN 2 lbs and had dimension of 25x19x1 Clara H. I'm happy to let Maia know that you're looking for an update, is there anything else that I can help you with here in chat? i already received her "message" yesterday which gave ZERO explanation just yes these are the charges, deal with it. one package cost me 28 dollars to ship...and this was being delivered 45 mins away!!!!!!!!!!!!!!!! Clara H. I can see your responses to the ticket from last night, Maia will be sure to follow up with you i ship a lot of packages every day...and i am seriously looking into other shipping programs unless someone explains these hidden charges, today do i pay extra because these are residential addresses? if so, why isnt' that on the front end, how much additional is it for resi? Clara H. I definitely understand where you're coming from, but I do not have access to those details you have answers to those last 2 questions Clara H. I do not have access to those details and your case has been escalated to one of our team leads, Maia, who is working to resolve this for you so you don't know if u charge for residential addresses? Clara H. I will let her know that you're looking for a response as soon as possible you need a new job because that is a general question and everyone should know that Clara H. Is there anything else I can assist you with while we're here in chat? I'm happy to help how I can, but for updates on this case, please refer to your original ticket so that we can help you as efficiently as possible i am going to be posting this message all over the internet so they can see what customer services DOESNT look like Clara H. One moment please.

June 14, 2020

Your customer service and support is NOT acceptable. I've told you on three occasions that I'm unable to set up correctly, so I can't use it ... please help, PLEASE HELP, yet you keep sending email replies how busy you are, but were all busy too, so waiting for over 4 WEEKS and still not getting a response or my issue resolved is pitiful and not acceptable. I'm going to find a program / app who actually wants my business, and is prepared to help me get my app set up correctly.

June 5, 2020

This is a stupid app, don't use it. Takes way longer to do anything. The only reason I'm using it for now is to integrate DHL, but will be deleting it whel DHL updates their app in two weeks. Can't wait.