ShipStation

Aug. 11, 2020

We haven't had the opportunity to use this app yet but the customer service is better than any app we've used.

July 16, 2020

It's a good and straight forward platform, however; they do not have a call center so fixing a problem through emails can take up to two weeks and I can't wait that long for my customers to have the best experience with our brand

July 13, 2020

When it works I love it. But unfortunately I have more problems getting it work that it's worth. Looking to switch to something else that I can just use and not have to switch browsers, refresh, log out and back in all the time and just hope it decides to finally work. Wish I didn't have so many issues because the system is great but I waste more time trying to buy labels than anything.

June 26, 2020

My partner has been using Shipstation for years and it's a truly incredible tool. We set it up for our new Shopify store in literally 5 minutes and were able to configure full automation to route everything for our second brand through a separate from address/canada post account via their automation engine. Hugely powerful. All shopify order data comes in beautifully, even custom line items, gift-wrap notes, etc... Hugely impressed! Their support is amazing, instantly available via live chat on a Friday at 8pm and guided me through the automation rule in 2 mins. Highly recommend!

Sept. 9, 2020

UPDATE 9/9/2020 DO NOT DO NOT DO NOT!!!! GO THRU SHIPSTATION!!!! I decided to give them another chance, even though the packages would come back with overage charges (one yard sign, purchase price $13.50, shipping cost was 10.85, overage charges of $108.75!!!) Customer service Maia, told me that she would take care of it. We contacted UPS, and they said too bad. But Shipstation took care of me...., that was for the original review. So, I decided to protect myself by taking pics of EVERY SINGLE PACKAGE that leaves here, all the same packages. And again, MORE overage charges. So I went ahead contact Shipstation, sent pictures and stated I was being overcharged again. All of my packages are the same size, they always ship out daily, I spent over $400 in shippng yesterday ALONE. And this is the customer service I get...I was hoping they would help....NOPE! This was the response from Shantice D., after I told her I am ready to leave if they aren't going to protect me from all of these ridiculous charges Shantice D. (ShipStation) Sep 9, 2020, 10:35 AM CDT Hi Julie, Thanks for your reply. I do apologize for any inconvenience, however, this decision is ultimately up to the carrier based on the dimensions entered compared to what UPS says they actually are. We appreciate you working with us. Take care and have a great day. Best, Shantice D. User Success Specialist Check out our upcoming Support Webinars" Needless to say...go to shippo or even contact the carriers directly. The hidden charges are more expensive than going thru shipstation, in the long run. This review should be a negative 5 star....they should have to give me stars! absolutely WORST customer service ever (see below for transcript)! Go to shippo, go straight to the carriers, hell drive your orders out to your customers. THIS IS NOT THE APP TO DO IT!!! I ship alot of packages every day....so far this month 321 packages (not bad for a little old lady sitting at home). And I was looking for a way to mainline my shipping process. I came across this program and have had nothing but trouble. But NOTHING beats this week! They charged me $120 for ONE package that was shipped about an hour away. Now this package weighed LESS THAN 2 lbs, and had dimensions of 25x19x1. and when I questioned it, I was basically told "too bad, deal with it". So I want an explanation. They claim that I was being hit by all of these backcharges at once, but NO explanation on what the back charges were??? I questioned and questioned over and over again. STILL no answer. Here is the latest correspondence trying to find out why i was being charged so much? Same size package shipped 45mins away (really wish I just drove it myself), charged $10 originally, and $17 back charge???? FOR WHAT???? Transcript: someone must get back to me today about these hidden fees of over 120 I was charged. Chat started Support Team Thanks for chatting in, we're working on finding the next available agent for you! Clara H. joined the chat Clara H. Hi Julie, our team is still looking into this for you and Maia is in contact with you via email All updates related to your case will be sent to you there I expect someone to explain these "hidden back charges to me"./ there is NO acceptable reason that I should pay 120 for a box that weighed LESS THAN 2 lbs and had dimension of 25x19x1 Clara H. I'm happy to let Maia know that you're looking for an update, is there anything else that I can help you with here in chat? i already received her "message" yesterday which gave ZERO explanation just yes these are the charges, deal with it. one package cost me 28 dollars to ship...and this was being delivered 45 mins away!!!!!!!!!!!!!!!! Clara H. I can see your responses to the ticket from last night, Maia will be sure to follow up with you i ship a lot of packages every day...and i am seriously looking into other shipping programs unless someone explains these hidden charges, today do i pay extra because these are residential addresses? if so, why isnt' that on the front end, how much additional is it for resi? Clara H. I definitely understand where you're coming from, but I do not have access to those details you have answers to those last 2 questions Clara H. I do not have access to those details and your case has been escalated to one of our team leads, Maia, who is working to resolve this for you so you don't know if u charge for residential addresses? Clara H. I will let her know that you're looking for a response as soon as possible you need a new job because that is a general question and everyone should know that Clara H. Is there anything else I can assist you with while we're here in chat? I'm happy to help how I can, but for updates on this case, please refer to your original ticket so that we can help you as efficiently as possible i am going to be posting this message all over the internet so they can see what customer services DOESNT look like Clara H. One moment please.

June 14, 2020

Your customer service and support is NOT acceptable. I've told you on three occasions that I'm unable to set up correctly, so I can't use it ... please help, PLEASE HELP, yet you keep sending email replies how busy you are, but were all busy too, so waiting for over 4 WEEKS and still not getting a response or my issue resolved is pitiful and not acceptable. I'm going to find a program / app who actually wants my business, and is prepared to help me get my app set up correctly.

June 5, 2020

This is a stupid app, don't use it. Takes way longer to do anything. The only reason I'm using it for now is to integrate DHL, but will be deleting it whel DHL updates their app in two weeks. Can't wait.

June 1, 2020

Extremely difficult to setup, syncing with orders is cumbersome and unreliable. It is frequently importing orders we have already fulfilled through shopify. Its a mess to setup, a mess to use, and support is 50/50 occasionally its great but occasionally its garbage.

May 19, 2020

Fantastic. Shipstation works perfectly with Shopify. The support is second to none. They are always there to help and always get you going. Worth every cent

May 12, 2020

Where do I start! the idea and roadmap they have are great but what they say they offer doesn't work. We are UK based and find Fundamental things like the invoices are wrong as they show the price and the tax added together as the order total so the customer thinks they are paying more than they are. Shipstation told me this was fixed in version 3 but it isn't. The support they offer is poor. I have been trying to get set up for 5 weeks and the person I am speaking with who I have to book in a 30min appointment with once a week doesn't know the system and has to create support tickets for every issue I have. they have issues with exporting data, booking in certain labels like royal mail jersey or DPD Ireland. The automation rules they have are hit and miss and it seems to take time to make amendments. you have to reload the page numerous times for things to take effect. I would be more than happy to change my rating if these things are addressed. I have tried with support but when you get an email in reply to a phone call asking if I still have a problem to get in touch. I wouldn't have contacted them in the first place if I didn't have a problem (i would just like some help). I'm trying to give them my money and they aren't able to help me to do it. for anyone thinking about moving to ship station its not a 1 click setup and there is an awful lot of work to do to get things working as you need and if you're like me you will find some basic features are missing.

June 28, 2021

I'm still finding bugs on a weekly basis. Plus, whenever they push down an update, there's no notification. You never know when a new version is going to overwrite the old (it's web based). Nor is there anywhere you can go and find out what the latest bug fixes were. Using it is a big productivity boost, but it's simply unreliable. You don't dare print out more than 10 labels at a time, and you'd better count them as they print, to make sure none are skipped. Their current bug, is their integration with Amazon FBA. Shipstation simply refuses to see my FBA inventory accurately, resulting in me either submitting orders to Amazon FBA when there is no stock, or Shipstation will tell me that FBA has no stock, when indeed they do. They have a slick product, but they simply have very poor quality control in place, for the software updates. June 28/2021 Well, here we are about a year later....Shipstation no long has the issue of printing incorrect label counts. Seems they fixed that. However, they still don't have a handle on the FBA integration. SS still reports your FBA quantities wrong, and SS also reports the FBA postage fee wrong (but only sometimes).

Nov. 17, 2019

We have been using Shipstation since we migrated to Shopify Plus. There a lot of great features, tools and reporting that are included. We have not had any issues and would definitely recommend it, especially for high volume merchants. -HippieShop

Oct. 22, 2019

Used to be good. Now with Shopify locations, when I make a sale, my sales channel removes the sold stock from inventory. Once I ship the order through ShipStation, Shipstation ADDS INVENTORY BACK. and they are refusing to take blame and blaming Shopify. My inventory is getting messed up with every sale. I’m switching to Shipworks.

Oct. 15, 2019

I was very reluctant to get this app, as I was reading the reviews and it seemed to be quite negative. But I have to be honest I've had this app for four months now and it's fantastic! Not one issue! When I do need a little help, which doesn't involve the app not working correctly. It's just I haven't educated myself correctly, customer service has been great! Always very detailed helpful responses. Yes there is some minor things I would like to change within the app, but overall I totally recommend Shipstation based on our personal experience!

Oct. 14, 2019

I have used this app for page builder! It works well but I have not used it enough to give it 5 stars

Sept. 3, 2019

I used to love this app but I just received notification my service was cancelled at my request.....I never requested this and now cannot get a hold of anyone to fix this. Im waiting for an email reply from a request 3 days ago....I have shipments that need to happen and I can get signed in to do so, or retrieve previous information on these shipments. Maybe someone will answer me on here

Aug. 26, 2019

this app has so many issues if a customer buys more than one sku in the same order. The software doesn't look at the sku's individually but only sees it as a "Multiple item" order. So you have to setup all these tags and work arounds. Now we have more and mores sku's and orders we keep finding more and more issues. if you are a 1 sku company than 5 stars

Aug. 19, 2019

DO NOT USE. They have broken API functionality with Royal Mail and as a result up to 50% of my shipments went missing. The UK Manager just called me personally and admitted they know about this issue but thought people weren't losing 'too many.'

July 23, 2019

does not work with shopify. Cost us ALOT of money, does not work with shopify. Cost us ALOT of money,

June 11, 2019

We have been using this since moving over to Shopify. Pair this with a thermal printer to greatly improve order processing times!