ShipStation Orders & Inventory

Stamps.com owns Shipstation and likes to make a sizeable margin on the USPS Priority Mail labels they offer through Shipstation. Do your own comparisons on rates for your shipping needs before settling on any label and shipping solution for your business -- we realized that the full cubic rates that are available to us through Shopify or Shippo are always much less expensive than what Shipstation/Stamps.com is willing to provide to small businesses that do not quality for a bulk high-volume direct contract with USPS. Likewise the UPS Air and Ground rates that were offered to us with our own UPS account through Shipstation were always significantly more than the same UPS rates available to us through Shopify or Shippo. The Shipstation UI, bulk order processing and printing, the ability to print to a remote printer with Shipstation Connect, and the customer self-service returns portal were all decent and useful over the eight years we were a Shipstation customer. There is even a smartphone app for on-the-go order processing.

App works perfectly for our needs. We have been using Shopify for years. We specifically like the item view, where you can see a thumbnail of what the customer ordered. We also like the feature that allows you to see if this is a new customer or a repeat buyer. They are attentive to customer issues, have very little down time and over all it is the best out there- (we have looked)

I like using Shipstation as standalone software but this app is just not cutting it. It's incredibly buggy and inconsistent in the rates its showing. It's super frustrating as a merchant to not be able to offer consistant and reliable live rates to our customers. Customer service is incredibly difficult to get.

Shipstation is great for keeping orders from many stores in one place. Great customer service too, very responsive!

Overall we are very pleased with Shipstation and it is far above any other shipping program we have used. We use several different shopping channels and Shopify Ecommerce website. Shipstation does a good job of allowing us to view and fulfill our orders. One or two suggestions that would make our experience better. 1. The ability to place a QR code on our packing slip so that customers could scan and provide a review on our respective sales channels. 2. Would prefer reduction in frequent changes in UI of Shipstation sometimes disrupts our settings. These updates / changes come with little warning, and disrupt our process. Overall Shipstation does a great job and would recommend to others.

We find tremendous value in using ShipStation. We used to create shipping labels through our carrier web portals and it was very time-consuming entering information from the orders. We save countless hours using ShipStation. The integration is seamless and customizable as well.

ShipStation is easy to integrate and use with Shopify. In the past year and a half it has saved us hundreds of work hours for our small team allowing us to focus on other aspects to continue growing our business. I cannot imagine doing an online retail business without using ShipStation anymore.

A decent system overall but have an issue? Going on our 7th business days as of now to fix ONE issue that I also had to previously have them fix. Customer support is non-existent when you need anything done FAST. No phone support. Only chat which is a waste of time. And email response very 2-3 business days.

One of the worst customer support systems I've dealt with. If you're lucky they'll respond within 48 to 168hrs. Their response is usually tired and unhelpful. No live support and they'll happily ignore all requests to chat with support. Currently looking for an alternative solution.

The app is good, but good luck if you need help from their support. We just had a simple request for them to delete our shipping carriers so that we could re-add it under a different username and password, and we've been waiting for a week now for them to respond. We can't use Shipstation until they complete our request, so we are "dead in the water" until they choose to help us.

This app is not user friendly at all. None of my orders would show up and I had to put them in manually. Also they have awful service and dont have live chat. Download Pirate Ship Instead

ShipStation is very helpful. Shopify Order information goes directly to ShipStation and saves me so much time - time I can spend on baking cookies. I used to waste a lot of time preparing shipping information. Now with ShipStation it takes minutes and the package is ready to go. I ust wish ShipStation had is a help desk. The only way to get assistance is through email that where I may not get a response for 24 hours, or a chat that is not always available. When I'm having trouble with getting a label printed, I can't wait that long to get assistance. Otherwise, I'm extremely happy with ShipStation.

I would like better tutorials explaining how to troubleshoot problems that arise when using multiple stores/multiple branded labels/ pick lists. My branded forms are crossing over and show up in the wrong store's printed items.

We use this App to connect to both our eBay and Shopify Stores so we only have to use one shipping software for all our shipping needs.

I love using Shipstation. It integrates seamlessly, and helps me keep shipping costs down. I can easily track shipments from various selling venues, as well as my own website in one easy to use platform.

ShipStation is absolutely vital to our online selling processes, allowing us to easily keep track of MANY orders with different kinds of complicated settings, "splitting" orders if a certain item is temporarily out of stock, keeping inventory organized, and automating the process of assigning default package and shipment settings based on items ordered or locations. It is an absolute lifesaver and saves us tons of time, energy, and money over Shopify's built in shipping options.

I really like how easy it is to use. The integration with shopify is seamless and it's super easy to import orders. Also, I like how it integrates with my stamps.com account so you can easily add more money as soon as you run out of shipping budget without leaving shipstation.com or disrupting the current order that you're, oftentimes, right in the middle of shipping. I also like how easy it is to process returns or exchanges and how it gives me the ability to email the customer with the return label automatically OR download the label so that I can send it as an attachment in a personal email to the customer's exchange or return request. Honestly, no negative feedback and would highly recommend it to any other CPG start-up.

Excellent solution for shipping, best app in this category! We use it for more than a year, and extremely happy with it

We love this app. It has saved us so much time in doing our shipping. We love how quickly we can do shipping for all our orders in just a few clicks.

i love it until it goes down or they do updates in the middle of working. for some reason i don't know why it does not pull down my shopify sales sales like it should. sometimes it does sometimes it doesn't. today shipstation pulled in a canceled sale from shopify, that was curious. other than my couple issues i love shipstation take a lot of work load off of me and helps me from making mistakes.