ShipStation Orders & Inventory

If I couldn't figure out how to use this app on my own, I would have given it 1 star. Shortly after signing up, I got an email telling me who my account manager was. During the process of installing the app and changing the different parameters to meet my store's needs, I had several questions. I tried calling the account manager several times, and never once did he answer his phone, so I emailed him and only got one partial answer from him 2 days later. All subsequent emails have been ignored and gone unanswered. I was basically left to figure everything out on my own or do Google searches with my questions. I have one question that I can't find the answer for and my account manager absolutely WILL NOT respond to me. If you're fairly decent about figuring things out on your own, you will probably like this app. If you need support from ShipStation, forget it. It does not exist. In fact, it's horrible and I would never recommend this app because of that. At this point, I am not 100% sure I will keep this app after my trial period is up.

We're using this app for Wicked Good with great results. It's easy to set up. It saves us so much time, it's like having another person in shipping. I can print 100 pick tickets and shipping labels in 10 minutes. I also like that I can customize the tracking page, set up different profiles and customize tags and rules. It's powerful, but simple to set up and use. I also really like the end of the day batch report and option for the PO to scan from my phone vs having to print a report. This is a must-have app for any Shopify store. www.wicked-good.co Wicked Good creates handcrafted unique fragrances that embrace the centuries-old craft of bourbon perfumeries but with a bold, modern sensibility and a touch of whimsical magic. #SmellWickedGood

After an initial issue I found the customer support to be outstanding ShipStation fixed my issue and the service has improved with the addition of Royal Mail since I signed up. I highly recommend this app for anyone using multiple Shopify stores, multiple points of sale and multiple shipping locations such as Shipwire, amazon and self shipping. helps to unify everything into a manageable platform with automation tasks.

This system is retarded, you have to manually go and refresh "update all stores" when orders come in to make sure the orders get pulled from Shopify and then pushed to FBA. The goal of having such is a system is to automate a process and not use manpower, but you still need manpower to update orders.

Ship Station is a must-have for any small business who engages in ecommerce! It makes end-of-day shipping so easy and has streamlined our process to help make time for what's important: growing our business! Their support team is always responsive and resolves issues in a very timely manner. I highly recommend this app.

ShipStation saves me so much time! I have two Shopify accounts (wholesale and retail) and I sell on a few other sales channels as well. It's so nice to have all orders come into one place!

ShipStation has been a lifesaver for us. As Ugmonk has grown over the years, we were getting buried in orders and having trouble keeping up on the fulfillment side of things. We've been using ShipStation for years and it's save us so much time. I love the automation and batch processing features. Also, works great for international orders and auto-fills the customs info. If you aren't using ShipStation, there's a good chance you are wasting quite a bit of time. Highly recommend for stores of any size.

Been using this program for years. Amazing. Great interface, easy integration, very very user friendly.

I've tried 4 different shipping apps, and this one is hands down the best. Crucial part of our business and we couldn't be happier with it.

What would Fringe Sport do without ShipStation? Probably ship a lot slower, at higher cost, and with more stress! We've used ShipStation for years and the product keeps getting better- and is still very low priced for the efficiencies and experience it delivers. On the fence? Just pull the trigger- you'll be glad you did

*Not suitable for International shipments over $2500* Doesn't support NAFTA form for shipping to Canada on any carrier. Doesn't support SED/EEI form for international shipments over $2500 on any carrier.

absolutely best shipping service! Check out https://www.NatuerHouse.com for our operations!

ShipStation makes our fulfilment a breeze! The interface is clear and simple, yet powerful. The automation features have really come in handy. It helps automatically enter shipping parameters like automatically bypassing local pickup orders, automatically configuring shipment signatures based on order value, or automatically loading settings based on order item presets. It has been super reliable, definitely would recommend.

We use ShipStation and the Shopify integraton for our store TogTees (www.togtees.com). Highly developed app that is really critically useful for us in our daily shipping needs. At this point, we are shipping hundreds of orders each month, and ShipStation helps us streamline, process, fulfill and a lot more. We couldn't survive without it! The only request we have for additional features right now is it would be nice to have some relatively advanced analytics within ShipStation regarding orders, most popular products, average shipping cost, average delivery times, etc. Just stuff to help us plan and develop strategy around shipping and customer service. Overall, great app and service - highly recommended!

I see I'm not the only one. The app isn't working. You cant do a "end of day". I FINALLY got a response from their customer service that suggested a use Chrome in stead of Safari... and it didn't change. You cant close off the shipments anymore, and its not an error on my end. Now they don't even respond. So if you have printed off 50 shipments, and cant even close off... its a complete waste of time. UPDATE: They finally fixed the problem, took a good week.... but its working now. They did apologize for not responding and they did fix the problem so that the app works for me now. UPDATE AGAIN: after a few days of working, the app isnt working again... and im getting ZERO response from their customer service team. Not even a basic "we are looking into it"... nothing. After printing dozens of labels, i now have to re-print them else where manually, and email each customer their new tracking. So much for a time saver!

Wow! Really good service to go with the functionality. Of all the apps I tested, ShipStation was the most intuitive. Fortunately, it also comes with excellent support for getting started and ongoing questions, thanks to my account manager Devin.

Absolutely ABYSMAL customer service. They only offer chat and email support and both are slow and typically worthless. On top of which, they don't bother to offer support until starting at 9:00 am eastern (country club hours). By that time of the day, if I've got issues with their software, my day's already shot! WHY ARE THEY SO AFRAID OF THE PHONE???? The software is largely good, but if you're looking for support, go with ShippingEasy! At least they have a phone number and are concerned about customer service. ShipStation simply doesn't care about its customers or about providing quality customer service! If you're thinking about using them, try someone else FIRST! If you're already using them, you should be looking around.

Into this app for 2 weeks now and am very disappointed in the support service. Can't call them unless we have the most expensive package. Rep is of no help. Just submitted a support ticket; we'll see how fast they respond. It seems like this may be the right program for us, but there's just no help in setting things up.

Shipstation is a must-have for me, especially for the convenience of funneling multiple sales channels into one place. As far as the Shopify app- I don't even notice that it exists so I'd say it's working flawlessly.

Shipstation is an excellent shipping app. We're able to integrate all our sales channels (Shopify, Etsy, Amazon, etc) and use the same automation rules to quickly print out the correct postage. Our business would be much more difficult to run without it.