Shogun ‑ Landing Page Builder

Hi there! Thank you so much for leaving us a review and sharing your feedback. We are very happy to hear that your experience with Shogun as an app and with our support team has been exceptional. We always strive to ensure we assist you in a timely manner. 😊 We are always available and we'll look forward to assisting you again in the future as well. Thank you so much for the honest recommendation. We appreciate your continued love and support. 🫶 Sweetan | Client Services Shogun Page Builder

Hi there, Sergio! Thanks for taking the time and sharing your feedback with us. I apologize for the inconvenience that has led to the decision of uninstalling our app. You can surely edit your existing pages with Shogun by importing the pages to our app and then using our drag-and-drop elements. You can even create theme sections to display content created within Shogun to be displayed on the existing pages via the theme editor. We'd be happy to look into the issue for you and assist you further. I see my colleague, Justine reached out to you via email with information on how to achieve this and I have also followed up with you to learn more about the requirements. If you could reply back to us, we'd be more than happy to help you and set things up. I'll look forward to hearing back from you soon. Sweetan | Client Services Shogun Page Builder

Hey there, Rachel! 👋 Thank you so much for taking the time and leaving us a review. I am very happy to hear that Rhys was able to help and that he was able to highlight certain Shogun features that you hadn't explored before. 😊 We are working on lots more features and we'll be happy to share them with you as they are released. We appreciate the kind words and I'll be sure to forward them to Rhys and our entire team. Please let us know if there's anything else we can assist you with. We appreciate your love and support. 🫶 Sweetan | Client Services Shogun Page Builder

Hi there, Toby! Thank you so much for leaving us a review. It was great to communicate with you and I am so glad to hear that I was able to help. We'll be here to assist you again in the future should you bump into any issues. Thanks for your support. 😊 Sweetan | Client Services Shogun Page Builder

Thanks for taking the time and leaving us a review, Takaaki. We are very happy to hear that Shogun has been easy to use for your requirements and that your experience with our support team has been a positive one. We'll look forward to assisting you again in the future. Thanks for the honest recommendation. 😊 Sweetan | Client Services Shogun Page Builder

-UPDATE- 25th July 2023 Hi again! I see I haven't heard back from you and it has been a while. I wanted to check if it was possible to reply back to the email thread so that I can help you further with this. Thanks! -------------------------------------- -UPDATE- 11th July, 2023 Hey again! I see we received a couple of emails about this and I reached out on both to connect someone from the BCF team, but I haven't heard back yet. Would it be possible to reply back to me so that we can connect further and I can assist you better with the use case? I'll be looking forward to hearing back from you soon. -------------------------------------------------------- Hey there! I just saw this 1-star review you left for us and I wanted to reach out and check if there is something I can help you with while trying to make sure we can turn your negative experience into a positive one. I am sorry to hear that you feel it is difficult to unsubscribe and that you are being charged. Please note that recurring app charges work based on your billing cycle in Shopify and if you don't wish to use Shogun and if you would like to cancel the subscription you are free to uninstall our app from your Shopify account. I see you uninstalled the app from your account on June 9, 2023. I also see we had no prior communication or conversation about this matter from you and I just noticed that you have reached out to us via email to discuss this further. I am going to reply back to you and hopefully we can assist you further to clear the doubts. I'll look forward to hearing back from you via email. Sweetan | Client Services Shogun Page Builder

Thank you so much for taking the time and leaving us a review, Rose. We appreciate the kind words and are super happy to hear that Shogun has been perfect for your requirements and our support has been helpful when the help was needed. We are here to assist you again should you bump into any issues. Thank you for the honest recommendation. ❤️ Sweetan | Client Services Shogun Page Builder

Thank you so much for leaving us a review, Yvan. We are happy to read your honest feedback and are glad that Shogun is powerful for your requirements and that our support team was able to help resolve the issues for you. We also appreciate the recommendation and we'll look forward to assisting you again in the future. 🫶 Sweetan | Client Services Shogun Page Builder

Thank you so much for such kind words, Nikhil. We are super happy and proud to hear that Shogun has been helping you grow the business while also allowing you to create and design beautiful pages for the store. ❤️ Your positive and honest feedback helps us to continue improving the app and your experience. We have been working on more cool features and we can't wait for you to try them. Thanks for all the love and support. 🫶 Sweetan | Client Services Shogun Page Builder

Hi there! Thank you so much for taking the time and leaving us a review. This really means a lot and we are super glad to hear that Shogun has been great for your requirements for a developed business with so many pages across 3 stores. We are also happy to hear that the Sync feature has been so helpful. Thank you so much for sharing your honest feedback. Our support team is always here to assist and answer any questions or clear any doubts you may have. 😊 Also, we are sorry to hear about the inconvenience with the column element's setting. This is something we have taken note of and our team will be ensuring that you don't run into issues with any of the features or elements. We value your feedback as it helps us to improve the app and your experience. We'll be happy to share an update as our team looks into this. Thank you for your love and support. 🫶 Sweetan | Client Services Shogun Page Builder

-UPDATE- July 27, 2023 Hi again, Sarah! I have been trying to get in touch with you and haven't heard back from you. I'd be happy to assist you further if you could reply back to the email thread or help me with a phone number that I can use to get in touch with you. Thanks! ----------------------------------- -UPDATE- July 3, 2023 Hi again, Sarah! I tried to reach out via the phone number we had on the account and I wasn't able to connect with you. I see you have decided to uninstall the app, however, I didn't notice the app was utilized to test our elements or to design the page (s) further that would offer a better understanding of what the app can allow you to achieve and I apologize for any misunderstanding or inconvenience here. I haven't heard back from you via email either and I wanted to check if I can connect with you to discuss the issue further or understand your requirements. Thanks for your support. ------------------------------------------------- Hi there, Sarah. I appreciate you taking the time to install our app and sharing your feedback in the form of this 1-star review. We take the feedback seriously as it helps us to understand the concerns and also improve our app. The Free plan as suggested is limited when it comes to features and elements. It is a way for our users to test the basic functionality of the app, get a feel for the editor and see if this would be a good fit for the requirements. It offers 1 publishable page. I am sorry to hear that you feel the Free plan doesn't allow you to do anything useful and we'd be interested to learn more about what exactly were you looking to use the Free plan for. Was there something specific you were looking to achieve? Is there something specific that you wanted to do and were not able to? We offer a 10-day free trial on our paid plans that will offer access to more pages, more features, and the elements we offer. Please feel free to activate the trial of any of our plans to test more features and elements. I'll be happy to speak to you over the phone or via a Zoom call if that helps so that I can answer any questions you may have and assist you better in hopes of turning this negative experience into a positive one. I have followed up via email as well and I will be looking forward to hearing back from you soon. Sweetan | Client Services Shogun Page Builder

Thank you so much for such kind words and the review, Machteld. We are excited to hear that Shogun has been the perfect match for your requirements and that the app has been helpful when it comes to building and designing landing pages, the way you want them with the drag-and-drop elements we have. I agree they are super easy to use and require no code. This means a lot to us. 😊 Also, I will surely share the feedback with James and the rest of our team. We are glad that we could help and we'll be here to assist and answer the questions again for you. ❤️ Sweetan | Client Services Shogun Page Builder

Hi there, Thank you so much for leaving us a review. We are very happy to hear that Shogun has been helpful when it comes to organizing and designing pages for different devices. We did design the app to ensure you are able to do that without an issue. Thanks for sharing your honest feedback. We'll look forward to assisting you again in the future. 🫶 Sweetan | Client Services Shogun Page Builder

Hey there, Cora! 👋 Thank you so much for taking the time and leaving us a review. It was great to communicate with you and I am glad I could help. It makes us proud that your experience with Shogun and the support team has been wonderful. Thanks for the kind words. I will be sure to share this with our entire team. 🫶 We appreciate your love and support and will look forward to assisting you again. Sweetan | Client Services Shogun Page Builder

Hi there, Thank you so much for leaving us a review and sharing your honest feedback. 🫶 We always strive to ensure we can share an answer or a resolution in a timely manner and I am happy to hear that our team was able to assist you. We'll look forward to assisting you again should you bump into any issues or have any further questions. Thank you so much for your support. 😊 Sweetan | Client Services Shogun Page Builder

Hi there, 👋 Thank you so much for leaving us a review. We are very happy to learn that your experience with Shogun has been a positive one and that our team was able to help you. We'll be here to assist and answer any further questions you may have. 😊 Sweetan | Client Services Shogun Page Builder

Hi there! We appreciate you taking the time and sharing your feedback in the form of this awesome review. I am happy to hear that Alex and Reese were able to help and answer all the questions for you. I am also glad to hear that the learning session was useful. Thank you so much for all your love and support. Please don't hesitate to write back to us if you bump into any issues. 😊 Sweetan | Client Services Shogun Page Builder

-UPDATE- 25th July 2023 HI there, Dennis. I wanted to check if you are doing well. I also wanted to check if it was possible to reply back to our email conversation as I haven't heard back from you and it has been a while. Thanks! ------------------------------------------ -UPDATE- June 28th 2023 Hi again, Dennis! Thank you so much for connecting with me over a phone call. We really appreciate your taking the time and sharing your feedback. We apologize for all the misunderstanding and the inconvenience. However, we are glad that we were able to discuss this further with you and find a resolution. I have followed up via email and I'll look forward to hearing back from you. We greatly appreciate your continued support. ---------------------------------------------------- Hey there, Dennis! Thanks for sharing your feedback. While I apologize for the inconvenience that has been caused, I wanted to let you know that my colleague reached out to you via email to explain this further. It looks like your account started a 10-day trial for our Build plan. This was started on May 2nd. You upgraded from the Free plan to a trial of the paid Build plan at that time. The Free plan and paid plans work differently. After the 10-day free trial is activated, if the app is not uninstalled (considering you won't be using the app), the app must be uninstalled by the end of the 10-day trial period to avoid recurring monthly charges for paid app subscriptions. However, since the app was not uninstalled until June 15, those recurring charges from Shopify occurred. My team has shared further information in the email and they also tried to reach out to you via phone but were not able to connect with you. I will be happy to assist you further if you can reply back to us. Thanks! Sweetan | Client Services Shogun Page Builder

Thank you so much for leaving us this review, Carmen. We are very glad to hear that Shogun turned out to be the best solution for your requirements and that the app functions were exactly what you were looking for. Sections indeed are an awesome feature. Thanks for giving them a try. 🫶 It was great to communicate with you and I am glad I could help. I am happy to share the kind words with the entire team and wanted to let you know that our support team is always available to answer questions for you. 😊 We'll look forward to assisting you again in the future. Sweetan | Client Services Shogun Page Builder

Thanks for sharing your feedback in the form of this amazing review, Marine. 🫡 We are super glad to hear that James was able to help and provide clear explanations to resolve the issue in a timely manner. I will be happy to pass on the kind words to James. Please don't hesitate to write back to us if you bump into any issues or have any further questions. Thanks for your support. 🙂 Sweetan | Client Services Shogun Page Builder