Shogun ‑ Landing Page Builder

Hi there, Sarah! 👋 Thank you so much for sharing your experience in the form of this review. I'm thrilled to hear Justine and Andre were able to assist you in live chat earlier and you enjoy using the app. We look forward to assisting you again in the future. 😊 James | Client Services Shogun - A/B Testing & CRO

Hi there! Thank you for reaching out with your feedback! We're happy to answer any questions you may have about the software! Perhaps you would like to send us an email at [email protected], and we can try to set you on the right track! We reached out to you yesterday but haven't heard anything back! James | Client Services Shogun A/B Testing & CRO

Hi there! Thanks for taking the time to leave your feedback! We completely understand if the templates you looked at didn't meet your expectations; the template library is something that we may revisit at a future date. However, as you may have noticed, we have been focusing on expanding our offering to include core optimization features, including AB Testing, Targeted Experiences (personalize content to audience), SEO tools for keyword discovery, AI-assisted blog generation, and page performance monitoring. Candidly, if you’re looking solely for a “page build” function, we may not be the best-fit solution. However, if you're looking to optimize your storefront and set yourself up for success, Shogun is the answer. James | Client Services Shogun A/B Testing & CRO

Hi there Aaron! Thanks for taking the time to log your feedback with us. I am sorry to hear that your experience hasn't been a positive one. I had a look to double-check and found that Image Quality Settings haven't historically been available on the Build plan and weren't moved up when we implemented the current plans. This hasn't been specifically raised as an issue before; still, we're taking this feedback and are looking at retroactively granting the capability to the current 'Build' plan, given the new price point. Regarding the price increases - a big part of this is related to significant changes to our product and company. We were a “page builder” for a long time; however, we’ve expanded our offering to include core optimization features, including AB Testing, Targeted Experiences (personalize content to audience), SEO tools for keyword discovery, AI-assisted blog generation, and page performance monitoring. While the entry plan has increased, we’ve also added features, including our AI page designer, AI text generation features, and grid-based editing. We also increased the page limit on our entry plan to 50 pages and removed page limits for any plan higher than entry. While there are cheaper alternatives, if you’re looking to build and optimize your shopping experience, we are still quite budget-conscious compared to most AB testing, personalization, and SEO software providers. Lastly, you can contact us any time at [email protected], and we will do our best to help. James | Client Services Shogun A/B Testing & CRO

Hi there, Ashley! 👋 Thank you so much for sharing your experience in the form of this review. It was great to communicate with you and I am so happy that we could help resolve the issue for you. I will be sure to share the kind words with Jill and the rest of the support team as well. We are always here to assist you should you bump into any issues or have any questions for us. Thank you for your continued support. 😊 Sweetan | Client Services Shogun Page Builder

Thank you for taking the time and leaving us a review and sharing your feedback with us, Matt. It is great to hear that you are finding Shogun to be easy to use for your requirements. We look forward to assisting you again should you bump into any issues or have any further questions for us. 😊 Sweetan | Client Services Shogun Page Builder

Hi there, Ambreen! Thanks for leaving us a review. I am very happy to hear that Andre was able to help and your experience with our support was great. Please let us know if there is anything else we can assist you with. 😊 Sweetan | Client Services Shogun Page Builder

Thank you so much for leaving us a review, Matthew. We are super glad to hear that your experience with Shogun and our support team has been exceptional. Thanks for sharing your feedback. We'll look forward to assisting you again in the future. 😊 Sweetan | Client Services Shogun Page Builder

Thank you so much for leaving us a review, Jake. Please let us know if there is anything we can assist you with again.😊 Sweetan | Client Services Shogun Page Builder

Thanks for taking the time and leaving us a review here, Jenae. We appreciate the feedback. I am sorry to hear that you felt you were forced to upgrade. I wanted to share some details here. Looking at the account I see Shogun was uninstalled on July 25, 2023. This is when your account was subscribed to our old plan. That old plan was a legacy plan that had been deprecated a long time ago. As the app was uninstalled, this legacy plan got canceled as well. You reinstalled Shogun again on November 16, 2023 and our pick-a-plan page displayed the new plans that can be activated which would be the expected behavior. I could not locate a recent support conversation about the questions you may have had with respect to the plans, but I have reached out to you via email to share more information. I'll look forward to hearing back from you. Sweetan | Client Services Shogun Page Builder

Hi there, thank you so much for leaving us a review and sharing your experience. We are very happy to hear that our support team was able to resolve the issue in a timely manner. We are always here to assist you should you bump into any other issues or have any further questions. Thanks for your support. 😊 Sweetan | Client Services Shogun Page Builder

Thank you so much for leaving us a review, Ann. I am happy to hear that Justine was able to help. I have shared the feedback with her and the entire support team. Thanks for your honest recommendation, we appreciate your continued support and will look forward to assisting you again. 😊 Sweetan | Client Services Shogun Page Builder

Hi there, Thank you so much for leaving us a review. We are glad to hear that you are having a good time with Shogun. However, we also greatly appreciate the feedback. Our team experiments with plans and pricing based on the feedback we received and I am happy to share this internally. 😊 Sweetan | Client Services Shogun Page Builder

Hey there, Sarah! We appreciate you taking the time and sharing your feedback with us. 🫶 I am glad to hear that you are having such a wonderful time with Shogun and our support. Leah is awesome and I will be happy to share the kind words with her. We are always here to assist you should you bump into any issues or have any further questions. Thanks for all the love and support. 😊 Sweetan | Client Services Shogun Page Builder

Hi there, Mackenzie. Thank you so much for leaving us a review. We greatly appreciate your love and support. Let us know if there is anything else we can assist you with. 😊 Sweetan | Client Services Shogun Page Builder

Hi there, Morgan. Thanks for taking the time to share your feedback. We are super glad to hear that you are enjoying the ease of use Shogun offers and that our support team was able to help you. We are here to answer any further questions you may have and we'll look forward to assisting you again. Thanks for your continued support. 😊 Sweetan | Client Services Shogun Page Builder

Hey there, Nellie! Thank you so much for leaving us a review a review. We are super glad to hear that Leah and the rest of the support team were able to assist you and help resolve the issues. We are always here to help should you bump into any other issues or have any further questions for us. Thanks for your continued support. 😊 Sweetan | Client Services Shogun Page Builder

Thanks for taking the time and leaving us a review, Victoria. We are super glad to hear that you are finding the interface great and your experience with our support team has been excellent. We appreciate the kind words and will look forward to assisting you again in the future. Thanks for your continued support. 😊 Sweetan | Client Services Shogun Page Builder

Hey there, Eric. Thanks for taking the time and sharing your feedback. I am sorry to hear that your experience hasn't been a positive one. I wasn't able to locate a conversation with respect to the slowness you were facing, but our features such as bulk publishing, theme sections, and global snippets are used by our users to make changes across multiple pages. Having said that, we do change and update the pricing for our plans, which is normal behavior. Your account was subscribed to our legacy plan and that plan is no longer offered. We don't force our users to move away from their grandfathered legacy plans. However, if you uninstall or reinstall the app, the legacy plan will be lost. This is something our support team explained further via email. There isn't a way to activate that deprecated plan again. I see you have since uninstalled the app, however, I also see you had been installed for a while with us and I apologize if you felt there was no value. I also see you are in touch with our team to get some further assistance and our team, as always is more than happy to help you. Sweetan | Client Services Shogun Page Builder