All reviews

Rating Breakdown

  • 5
    90% (2,955 ratings)
  • 4
    6% (205 ratings)
  • 3
    1% (29 ratings)
  • 2
    1% (22 ratings)
  • 1
    2% (72 ratings)
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4 / 5 Share

March 17, 2021

Our new theme is designed in such a way that customizing pages manually is near impossible. At first even this plugin didn't work with the theme either, but after a quick chat with customer support they had me up and running in no time. I wish there was a cheaper option though. $39 a month is really expensive, and I don't think this site will ever use more than 10 of the 25 pages they have to pay for.

Using app

About 2 years

Total reviews

3

Average rating

4.7

Developer Reply

Thank you for your review! I really appreciate your patience while we helped you with the issues that you were facing with Shogun and your theme playing nice. Also appreciate the feedback regarding the price - I will make sure that gets to the right team for review. Karl | Team Lead, Technical Support

4 / 5 Share

Feb. 22, 2021

Only thing that could be better is real time customer support but I'm loving the app so far otherwise.

Using app

18 days

Total reviews

3

Average rating

4.7

Developer Reply

Thank you for your review! We really appreciate it. Karl | Team Lead, Technical Support

4 / 5 Share

Feb. 18, 2021

This app is great and has lovely customer service (I asked a question and they emailed me back with detailed answers within the hour). However, I wish the design-by-device-type was set up differently -- it often feels like a maze to adjust margins and paddings per device, with the tool sending you back to a sort of 'start menu' when moving between device settings! It would be great if this tool allowed a view which would only show options for a device type at a time (with no possibility to change the other device settings), to allow for further customisation. Currently, pages on mobile or tablet still look clunky if you have elements in 2+ columns. There are also some header bugs for mobile design. Otherwise, it's a great tool, for those willing to figure it out!

Using app

About 2 years

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your review! We really appreciate it. Thank you also for your feedback, feedback goes a long way to helping shape future development of Shogun! I'll make sure that this gets to the appropriate team! Please feel free to pass on any other feedback to [email protected]! We'd love to hear it. Karl | Team Lead, Technical Support

4 / 5 Share

Jan. 29, 2021

(Have update my review from 3 stars to 4 - based on the Developer's prompt and promising reply to this review - hopefully can update again in future) I would really love to give this app 5 stars. The look & feel and overall potential are awesome. Unfortunately, on installing the app, we found that the feature to preview Templates is not functioning(?) This means we are not able to see what a template might look like, without using it to create a page - thereby using up one of the 25 pages that we are allowed by the pricing plan - every time. The developer is aware of the situation and working to correct it. Unfortunately, this means we have spent far more time trying to get around this problem than should be required. Customer support has been VERY helpful & responsive - but the app is not as advertised and has not lived up to expectations. While promising a fix to the problem, they cannot provide a time frame. I will update this review as things change. Meanwhile, I find myself using up my 10 day free trial and 25 pages - with a growing temptation to replace it with a different app.

Using app

9 days

Total reviews

12

Average rating

4.6

Developer Reply

Hi Nick, Thank you for your review - I'm so sorry to hear that this bug is affecting your experience with Page Builder. As you said, our engineering team are aware of this issue and are actively working on investigating, testing and implementing a resolution for this issue. We always test bug fixes quite vigorously to ensure that it does not introduce other issues. We generally do not give a timeframe for resolution of an issue as occasionally a ticket may end up requiring a more complex fix than originally expected - this can add to development time and to the time required for testing by our Quality Assurance team. I've asked one of my team to reach out to you via email with a temporary workaround that should help you take full advantage of your 10-day free trial and the 25 page limit of your plan while we wait for a fix for this issue that you are experiencing. I hope that our workaround helps for the time being. I would encourage you to get back to my colleague when you receive the email from them, and if you have questions, please let us know. If you'd like to speak with me via email, please let me know via the response and I'm more than happy to help. Thank you for your patience. Karl | Team Lead, Technical Support

4 / 5 Share

Jan. 21, 2021

The team has been super helpful in helping us accomplish our goal which is to create on brand and dynamic blog pages. Still new to the platform - but super promising!

Using app

Over 1 year

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your kind words! Really appreciate them! Let us know if you ever need assistance! Karl | Team Lead, Technical Support

4 / 5 Share

Jan. 16, 2021

Incredibly great app...I think any and everybody will love it. However, I have to give it a 4 stars because the lowest plan is a little on the expensive side.

Using app

6 days

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your review, and for your feedback! I'll be sure to pass that along to the relevant team. Please feel free to pass on any other feedback to [email protected] and we will get it to the right place. :) Karl | Team Lead, Technical Support

4 / 5 Share

Jan. 13, 2021

It can be complicated if you don't use it all the time but the support team is awesome and answers your questions right away - live chat! Once you get used to it shogun is very powerful and allows way more creativity than standard templates.

Using app

5 months

Total reviews

1

Average rating

4.0

Developer Reply

Glad to hear that the team were there when you needed them! Thank you for leaving us a review. Please let us know if there is anything else that we can help you with! Karl | Team Lead, Technical Support

4 / 5 Share

Dec. 7, 2020

Despite occasional frustrations with user-friendliness of this app, I'd like to compliment Andre from the Shogun support team. He provided excellent/prompt support on a somewhat major issue I was experiencing. I would suggest having patience with the app, and would recommend submitting a support ticket when issues arise.

Using app

Over 4 years

Total reviews

5

Average rating

4.8

Developer Reply

Thank you for your honest review! I'll be sure to pass on your kind words to Andre. I'm sorry to hear that you faced issues with the user-experience side of things - please do feel free to send on any feedback to [email protected] and we will make sure that it gets to the right team! Karl | Team Lead, Technical Support

4 / 5 Share

Dec. 4, 2020

I have been pretty happy with this application and their support. Honestly, I went quite a few months not having used the application after installing it - and wasted some money - but once I started putting to into use I found it very easy to use and helpful in creating tailored shopping experiences for our customers. I did recently run into an issue where reviews from Okendo would not display using their built in widgets, but I sent an email and their support team helped me out right away. I have no major complaints. It is a solid app.

Using app

Over 1 year

Total reviews

8

Average rating

4.3

Developer Reply

Glad to hear that Shogun helped you tailor your shopping experiences! Thank you for your great review! Karl | Team Lead, Technical Support

4 / 5 Share

Dec. 1, 2020

We had an issue with the product reviews plugin within Shogun which we reported where we had hundreds of reviews but the plugin only displayed the last 5. This started to negatively impact our conversions. We reached out to support, were told it would be escalated but the issue still continued. I originally left a 3 star review because I felt this complaint was ignored which is unfortunate for such a pricey solution. I received a direct phone call from tech support resolving the issue within hours of leaving my review which was surprising. I appreciate the quick response and have bumped the rating from 3 stars to 4 stars. I would love to give it a 5 star rating except I still feel the price is a bit steep for it what it really offers. Don't get me wrong it works great outside of the reported issue, but it is a bit pricey as a monthly recurring page builder. If you aren't cranking out pages at an ongoing rate it's hard to justify the expense. It was great getting a fast response after my initial review, however, tech issues should be responded to without the need of going public to get a resolution.

Using app

About 1 year

Total reviews

2

Average rating

4.5

Developer Reply

Thank you so much for your review! We appreciate the feedback and apologise for the negative experience you had - glad that we could work with you to turn this around to a more positive experience. I can assure you that no issues are ignored by our engineering team - this particular issue came due to a change made within Shopify itself, our engineering team needed to take the time to investigate the issue and deploy a fix to resolve the issues that you, and others, were experiencing. This was, unfortunately, a Shogun-wide issue that's now resolved. Thank you for your patience during the process! Karl | Team Lead, Technical Support

4 / 5 Share

Nov. 23, 2020

The app allows you to create pages very easily! Whenever I faced a proble, I contacted the Shogun customer service, I got a reply very quickly every time and they have been very helpful :)

Using app

Over 2 years

Total reviews

1

Average rating

4.0

Developer Reply

Glad to hear that you're finding Shogun helpful in creating your pages! Thank you for your review, please feel free to send along any feedback that you have that lost us a star to [email protected] and we would be happy to log this and get it to the right team! Karl | Team Lead, Technical Support

4 / 5 Share

Sept. 29, 2020

Duplicating a custom page to all products (save time and hassle) would be helpful! The customer service is really helpful if you upgrade to the premium plan.

Using app

10 months

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your review and your feedback! It really helps us build a better product for everyone! Karl | Team Lead, Technical Support

4 / 5 Share

Sept. 19, 2020

Great support and instructions, quick en clear. Even during the weekend. Would definitely recommand this app.

Using app

About 2 years

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your kind words! Please feel free to send any feedback that you have to [email protected]! Karl | Team Lead, Technical Support

4 / 5 Share

Sept. 17, 2020

This is a nice App:) It is a little bit difficult to control but if I contact to a customer service,I could get a reply from a customer support team and they give me a tips for solution. Awesome!

Using app

24 days

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for your review! We really appreciate it. Please feel free to send us on any feedback that you have to [email protected] :) Thanks, Karl | Team Lead, Technical Support

4 / 5 Share

Sept. 5, 2020

Shogun is relatively easy to use and intuitive. They have a fair number of templates to choose from although I found it is straightforward to build pages from scratch as well. The support team is top notch and was able to fix my problems very quick, even on the weekend. The drawbacks are that it is too expensive in my opinion - it costs more than Shopify itself for far less functionality. Also, the mobile view in page editor does not match the actual mobile view.

Using app

15 days

Total reviews

4

Average rating

4.8

Developer Reply

Thank you for your review! Really glad to hear that the support team could help you out and that you are enjoying Shogun! Appreciate the feedback on the cost - I'll be sure to pass this onto the relevant department! Karl | Team Lead, Technical Support

4 / 5 Share

Sept. 2, 2020

Die App an sich ist ein sehr gutes Konzept. Es treten jedoch manchmal Probleme auf. Nachdem man Seiten speichert, werden diese nicht wie behauptet als "reiner html code" gespeichert, sondern der code bleibt dauerhaft vom Shogun Server abhängig, weshalb er nach Löschen der Shogun App 'kaputt' gehen kann. Um ihn zu Reparieren wäre dann wieder ein Abo bei Shogun nötig. Deshalb Seiten nach der Shogun Deinstallation lieber nicht mehr bearbeiten, da diese sonst möglicherweise verloren gehen!

Using app

17 days

Total reviews

1

Average rating

4.0

Developer Reply

Hey Elias, I'm so glad we were able to help find a solution for you. We really appreciate the feedback and please let us know if there is anything else that we can help with :)

4 / 5 Share

Aug. 24, 2020

This app is great to use as our Landing Page with our Google Ads. Its more affordable than Unbounce. I do wish they had the ability to have a drop down form where each form option could lead a vistor to a different URL on our site. Hopefully that feature will be added in the future. For now, I will just create a separate landing page for each campaign that we are targeting.

Using app

About 2 months

Total reviews

6

Average rating

4.7

Developer Reply

Thank you for your review! I think that form idea is awesome! We will be sure to mark that as a feature request for the future development of the form element. Karl | Team Lead, Technical Support

4 / 5 Share

Aug. 17, 2020

You can create some really slick, modern, and professional-looking sites with Shogun. The interface is pretty straightforward and simple, but can be a bit clunky when trying to rename elements or navigating the sidebar in general. Lots of options for responsive elements and you can even edit elements to only appear at certain resolutions - making it possible to have a mobile and desktop version of a page that are completely different. The staff is quick and responsive to questions! Kalen Christ and Sweetan Mankotia both were very helpful and polite. I will happily continue using Shogun!

Using app

Over 4 years

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for your review and your honest feedback! Feedback really helps us know where to focus on the product and know where user pain points are - it goes a long way to helping us fix any issues that you run into. Please always feel free to pass on any feedback to our support team, we will make sure that it gets into the right hands! I'll be sure to let Kalen and Sweetan know that you left such a great review! Karl | Team Lead, Technical Support

4 / 5 Share

July 19, 2023

A very powerful app that allows you to create beautiful landing pages. Highly responsive technical support.

Using app

Over 3 years

Total reviews

15

Average rating

4.9

Developer Reply

So glad to hear that you've had a good experience. Please just let us know if there is anything we can do to change your 4-star review to a 5-star one :) Kalen | Team Lead, Support Shogun Page Builder

4 / 5 Share

July 2, 2020

Been using Shogun for a year now and it has proven to be a very helpful tool for our store. On the odd occasion I have had an issue with something their support has been extremely responsive and had a solution available. Typically I hear back from them in a matter of hours regardless of the time of day I reach out. These guys have it together!

Using app

Almost 4 years

Total reviews

4

Average rating

3.5

Developer Reply

Thank you so much for your review! Glad to hear that support could help you out! I hope that someday we can earn that extra star from you! Let us know if we can help you with anything! Karl | Team Lead, Technical Support