All reviews

Rating Breakdown

  • 5
    89% (1,777 ratings)
  • 4
    7% (130 ratings)
  • 3
    1% (16 ratings)
  • 2
    1% (15 ratings)
  • 1
    2% (43 ratings)

Reviews with Text

  • 99% (1,968)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 5, 2020

Great customer service, always ready to answer any questions that you may have. I've enjoyed working with them!

Store

Dosaze

Using app

About 2 months

Total reviews

9

Average rating

5.0

Developer Reply

Thanks so much for the kind words! We've enjoyed working with you too :) I'll pass along your comment to the support team. Kalen | Team Lead, Support Shogun Page Builder

5 / 5 Share

June 2, 2020

Customer service was excellent, they answered my questions in less than 24 hours with a detailed video.

Store

MFT

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

We are always happy to help! Thank you for leaving us a review! Karl Team Lead, Technical Support

5 / 5 Share

May 29, 2020

Shogun makes sprucing up your default Shopify pages really easy. If you don't know how to code AT ALL, you can still execute significant improvements to your existing pages using their editing interface. If you know how to write a little custom CSS/HTML, then you can probably fill in the gaps for any customization options that Shogun doesn't provide out of the box. Overall it's a really helpful tool and their customer service has been truly awesome. It's a cheap way to provide a serious visual boost to your site. Certainly worth a trial if you're in the market for that sort of thing.

Store

TIEM

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the awesome review! 😍 Happy to hear that you are finding Shogun helpful and that our support team was here when you needed us. Karl, Team Lead, Technical Support

4 / 5 Share

May 29, 2020

Exceptional customer service. Fast response. The app could work on customizability and in my experience has been quite slow. Other than that, does everything you need!

Using app

Almost 4 years

Total reviews

7

Average rating

4.9

Developer Reply

Hi! Thank you so much for taking time out of your day to post this review! Glad to hear that our support team could help you out! We will be sure to log any feedback that you have already given us on the customization options of Shogun, if you have any other feedback, please feel free to pass it on and we will make sure it gets to the right teams. Karl Team Lead, Technical Support

5 / 5 Share

May 27, 2020

Excellent customer support and product. Shogun is an incredible app that will take your store to a new level. Hightly Recommended!

Using app

12 days

Total reviews

5

Average rating

5.0

Developer Reply

That's our goal, to help you take your store to the highest level possible! Thanks for taking the time to write up a review! Karl Team Lead, Technical Support

5 / 5 Share

April 16, 2021

Really easy to use and absolutely amazing customer support on live chat. I'd really recommend this to anyone who would like to improve the look of their Shopify pages and make them way better at converting. UPDATE - 16th April 2021. Still using Shogun a year later and don't have a bad word to say about the product. There is definitely always something new to learn but the customer support is just second to none, really helpful, quick, friendly - I've dealt with Rhys on a few occasions recently and he's been great. Highly recommend.

Using app

11 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your review and for the recommendation! We appreciate you taking the time to write one up. Glad to hear that we are helping your conversion rate! Karl Team Lead, Technical Support

5 / 5 Share

May 22, 2020

Awesome customer support, constant improvements to the product, and great for managing your content without any tech know-how.

Using app

About 1 year

Total reviews

7

Average rating

4.7

Developer Reply

Thanks for writing us a review! We are constantly working on implementing user request features, and improvements to bring you the best experience possible. Feel free to pass along any feedback you have to our support team and we will make sure it gets to the right place! Karl, Team Lead, Technical Support

5 / 5 Share

Sept. 5, 2025

Excellent customer support and product. Shogun makes it so easy to design and set up custom pages and if there is ever an issue there customer service is 5 stars! Could not see having a Shopify site without Shogun.

Using app

Almost 6 years

Total reviews

8

Average rating

5.0

Developer Reply

That's our aim - 5 star support! Glad that we could help you when you needed us. Thank you for taking the time out of your busy day to write us a review, we really appreciate it. Karl, Team Lead, Technical Support

5 / 5 Share

May 22, 2020

Great functionality, great customer support (thanks Charles!). Easy to use and much more freedom to build pages the way we want than we had with Shopify alone.

Store

BedJet

Using app

Over 3 years

Total reviews

8

Average rating

4.6

Developer Reply

Thanks for taking the time to review Shogun! Looking forward to passing these kind words onto Charles. We try our best to give you as much freedom as possible when building your pages! Karl, Team Lead, Technical Support

5 / 5 Share

May 22, 2020

Shogun is an incredible app that will take your store to a new level. So many possibilities with this app! The support is fantastic and they always get back to requests in the same day. A great app and a great team. Very happy and highly recommended!

Using app

8 months

Total reviews

5

Average rating

4.6

Developer Reply

Thank you for your review! Your review was our 2000th - so thank you!! So happy to hear that our support team has been there to help you out when you needed us - please never hesitate to get in touch if you have any other questions. Karl, Team Lead, Technical Support

5 / 5 Share

May 21, 2020

I have only experienced minor bugs in the 9 months we've been using Shogun and support has been quick to resolve the issue every time. Today, Andre helped me with a page building issue (caused by me) and showed me the correct way to build product pages so they are not 'nested'. His explanation was accompanied by a super helpful video of the back end of my website. A+ support - thank you so much!

Store

MERGE4

Using app

8 months

Total reviews

6

Average rating

5.0

Developer Reply

I'm excited to pass these kind words onto Andre! Thank you for taking the time to leave a review for us, we really appreciate it - it helps the team and the app. Let us know if you have any other questions! Karl, Team Lead, Technical Support

5 / 5 Share

May 21, 2020

Made our website look WAY better!! Really easy to use and the design features are great. Customer service is really responsive and very helpful. Highly recommend!

Using app

Almost 2 years

Total reviews

7

Average rating

4.9

Developer Reply

Happy to hear that the team could help you out, that's what we are here for! Thank you for taking time out of your day to leave us a review. :) Karl, Team Lead, Technical Support

5 / 5 Share

May 21, 2020

Great product, super easy to use and saved us a ton of hassle in building a website with a developer. Great service and they answered all of my inquires within minutes

Using app

21 days

Total reviews

12

Average rating

5.0

Developer Reply

That's so great to hear that our app has saved you a ton of hassle. I'll pass on the kind words to the support team. Kalen | Team Lead, Support Shogun Page Builder

5 / 5 Share

May 21, 2020

it's been a breeze building pages. while the functionality may not be extensive it certainly is sufficient for any new brand / company who wants to get off the ground. the customer support has also been quick and efficient.

Using app

4 months

Total reviews

8

Average rating

5.0

Developer Reply

I'm thrilled to hear that you've found it easy to build pages with our app and that our support has been quick and efficient. We'd love to hear what suggestions you might have to provide a more extensive functionality. We're always looking to improve and certainly welcome your feedback :) Kalen | Team Lead, Support Shogun Page Builder

4 / 5 Share

May 20, 2020

Great Customer Support! Fast and helpful. Charles is a RockStar! Nice App as well.................

Using app

7 months

Total reviews

2

Average rating

4.5

Developer Reply

Appreciate the comments! I'll definitely pass along the compliment to Charles. Please let us know if there is anything more we can do to turn that 4 star review into a 5 star! We're always looking for ways to improve :) Kalen | Team Lead, Support Shogun Page Builder

5 / 5 Share

May 19, 2020

Easy to use.... I can update my website fast and it always looks great. Anytime I've had a question - the support is right there ready to help! I would highly recommend this app if you want to tweak a theme, or be in total command of your site.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

Developer Reply

I'm so happy to hear that you've had a pleasant experience with Shogun Page Builder. We do our best to respond as quickly to everyone and it's really nice to hear such kind words, I'll definitely pass this along to the whole support team! Kalen | Team Lead, Support Shogun Page Builder

5 / 5 Share

May 18, 2020

Super fast and helpful customer support. Some of the UX and help/support documents can be difficult to navigate...but the fact that their support team is so responsive and helpful makes all the difference in the world.

Using app

About 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Thanks so much! Will definitely pass these kind words onto Justine and Charles! I'd love to hear any UX feedback or feedback on our support documents, if you have a chance! Feel free to ping them over to support and we can get these looked into :) Karl Team Lead, Technical Support

5 / 5 Share

May 15, 2020

There are some bugs with difficult to find solutions, but I give 100% thumbs up because the help team is always there and down to help find solutions - Kalen spent a while working through solutions- essentially giving me a tutorial on how to be efficient and make the site great. Makes it simple to build epic shop pages.

Using app

4 months

Total reviews

2

Average rating

3.5

Developer Reply

Awesome to hear that Kalen could help you out! I will be sure to pass along the kind words to him! Thank you for taking the time out of your day to leave Kalen a review. Karl Team Lead, Technical Support

5 / 5 Share

May 15, 2020

Great customer service. Really quick to respond and very helpful in solving my problem. Happy to recommend.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Always here to help! Super glad to hear that support was able to help you out. Thanks for taking time out of your day to leave a review. Karl Team Lead, Technical Support

5 / 5 Share

May 15, 2020

I tried many apps to customize my shopify page.I think this app is vest because their reply is very fast when I ask them a question and teach me very kindly.

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the kind words! Please feel free to reach out any time you need some help. :) Karl Team Lead, Technical Support