All reviews

Rating Breakdown

  • 5
    37% (143 ratings)
  • 4
    15% (56 ratings)
  • 3
    15% (59 ratings)
  • 2
    9% (34 ratings)
  • 1
    22% (85 ratings)

Reviews with Text

  • 51% (192)
Review RSS Feed Review RSS Feed

1 / 5 Share

Feb. 2, 2024

We have been waiting for this for ages and were so excited to see it finally launched, but the recurring charge does not include shipping in the total, so it is unusable. Please add shipping to the recurring charge amount on the checkout page so customers (and shops) can see the total £/amount they agree to pay monthly. I don't want to give this one star. I see the effort and intent to help (thank you), but hiding shipping will create problems and awkward conversations with customers.

Using app

About 3 hours

Total reviews

5

Average rating

4.2

Developer Reply

Thank you for your feedback on surfacing the recurring shipping costs at checkout We have informed our development teams and will include it in future updates. Stay tuned! We value your feedback for improving our app. Best, Ameya Bongale Product Manager, Subscriptions

1 / 5 Share

Feb. 2, 2024

It's a good start, but the functionality is extremely limited for someone coming from one of the paid subscription apps. For example you cannot choose a specific date a customer will be charged for their subscription every month. Hopefully they will keep developing features and add options in the future. Edit: just changed my review to one star because customers only get a single shipping option, no matter how many options you have available

Using app

1 day

Total reviews

3

Average rating

3.7

Developer Reply

Hi, we appreciate your feedback about anchor dates and the ability to select multiple shipping options. We have informed our development team about adding them for potential future updates. We value your contribution towards the evolution of our app! Ameya Bongale Product Manager, Shopify Subscriptions

1 / 5 Share

Feb. 1, 2024

Just installed then immediately uninstalled as it failed at the first hurdle, I would have hoped that these issues would have been ironed out beforehand, considering how long it has taken to be released.

Store

Floragy

Using app

About 1 hour

Total reviews

6

Average rating

3.7

Developer Reply

We're sorry you're having trouble with themes. You may find our help center documentation useful. If you need more help, please contact our support team for assistance. We're here to help. https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/setup Chanel Fournier Product Lead, Subscriptions

1 / 5 Share

Feb. 1, 2024

As a company with 90% of business as subscriptions, this is a crucial component to our business. We serve over 3,500 recurring customers, so we are quite familiar with this process. We have been excited about this app for quite some time now! Other apps take a big murky commission, don't integrate with Shopify well, and don't have the User Interface customers deserve. I'm writing this review in the hopes Shopify will improve it, and we can switch ASAP. Shopify here's what you need to do! 1. Offer a minimum quantity, for example we don't deliver less than 4 jugs. 2. Offer quantity break discounts, for example buy 4 jugs get 10% discount, buy 6 jugs get a 15% discount. 3. Offer a way to integrate customer's data from other subscription apps like Bold. This will save customers the time to have to resign up, since all of their payment data is already saved in Paypal or Stripe. 4. Make a way for customers to pay with shop pay, a credit card, paypal, or with coinbase integration. 5. Provide analytics, like customer retention, average subscription length, upcoming revenue, amount of subscriptions and history of growth, lifetime value, average subscription amount, and paused subscriptions with option to message them. 6. Make a nice customer interface that lets business choose what options customers can edit. Happy to provide lots more feedback if someone wants to reach out to us, that would be much appreciated.

Using app

About 1 hour

Total reviews

2

Average rating

3.0

Developer Reply

Thank you for your valuable feedback on our Shopify Subscription app. While our app focuses on simplicity and basic use cases, we understand your desire for additional features. We have noted your suggestions and will share them with our development team for consideration. We value your contribution towards the evolution of our app! Chanel Fournier Product Lead, Subscriptions

1 / 5 Share

Jan. 31, 2024

- Limited options generally - Can't choose to sell all products, or a category or by tag with subscriptions - Must pick one and one product into a subscription. Then it crashes! I had to make 4 subscriptions profiles to fit all our 200+ products in subscriptions. - No translations possible for text displayed on product page (English only) - Disappointing! - Still no fix to offer customers more than - 1 - shipping option (not app related but still - come on guys!) This is still the same app i pilot tested this summer, but i can't see any changes. I would recommend Shopify release a proper update at least to the points above, to make this app worth using. I really hope you work on this app!

Using app

About 2 hours

Total reviews

1

Average rating

1.0

Developer Reply

Hi, thank you for your feedback! We will inform our development team about adding your suggestions as potential future updates. We value your contribution towards the evolution of our app! Chanel Fournier Product Lead, Subscriptions