Sky Pilot ‑ Digital Downloads
Sell and deliver digital products and streaming instantly.
Rating
4.8
feedback
334
chart
#2,875
All reviews
Review RSS Feed
Nov. 10, 2023
Thank you! Great Customer Service!
Thank you so much for your 5-star rating and for taking the time to share your positive experience with Sky Pilot! We are thrilled to know that you found our customer service to be of high caliber. All the best, Customer Success Team
Nov. 9, 2023
I don't know what I would do without Skypilot. It is by far the simplest way to deliver digital products to my buyers. I also love that they email me warnings about buyers who have accessed the file more than a certain amount of times, so I can investigate further. It also takes me seconds to attach products to my listings, making the process of listing new things a breeze! Great customer service as well...they respond to questions in minutes! Highly recommend!
We're thrilled to hear how much you're loving Sky Pilot! It's fantastic to know that our app is making the process of listing and delivering digital products easier for you. We designed our features with businesses like yours in mind. Thank you again for sharing your experience and for your recommendation. Your feedback helps us continue improving our service. All the best, Customer Success Team
Nov. 6, 2023
Sky Pilot is an amazing app that we use to give customers PDF copies of their purchases in addition to selling PDF only books. The tool is simple to use, has a great feature set, and their support team is really top notch.
Hi, thanks so much for your splendid 5-star review! We're thrilled to hear that you find Sky Pilot to be an amazing app and particularly appreciate your mention of the feature set and our support team. Thanks again, and we look forward to serving you for many years to come! All the best, Customer Success Team
Oct. 30, 2023
Alessandro was so helpful with assistance in customizations.
Hi there, Thank you so much for your 5-star review! We're thrilled to know that Alessandro was able to assist you with your customizations and that you found his support helpful. Don't hesitate to reach out if you need anything else, as we're here to help. Thanks again for taking the time to share your experience with us! All the best, Customer Success Team
Jan. 23, 2024
I've been using SkyPilot for a few years now and they are great, I've never had any issues with them! Customer service is always super helpful as well! (Thanks Sebastjan, Segmedina and Harris for all your help!)
Thank you very much for your positive feedback. We are thrilled to hear that you've been satisfied with our service and that our team, especially Sebastjan and Segmedina, have been able to assist you. We look forward to serving you for many more years to come! All the best, Customer Success Team
Oct. 12, 2023
Using Sky Pilot and Subscription Plus together has been pivotal. Their seamless integration simplified our digital product distribution and subscription management. The consistent delivery of our monthly SVG magazine and the effortless handling of subscriptions have made these platforms invaluable. The joint support from both teams also made setup a breeze. I highly recommend them for any digital merchant.
Thank you for sharing your fantastic experience! We're thrilled to hear how Sky Pilot and Subscription Plus have transformed your digital product distribution and subscription management. It's wonderful to know that the seamless integration and exceptional support from both teams made the setup process a breeze. We appreciate your recommendation and look forward to continuing to support your digital endeavors! All the best, Customer Success Team
Oct. 11, 2023
Thank you for taking the time to review Sky Pilot! If you need anything, do not hesitate to reach out! All the best, Customer Success Team
Oct. 11, 2023
If I could give 10 stars, I would! I've used quite a few Shopify apps to enhance my online store, but none have come close to the level of service and customization that this app offers. From the moment I installed it, I knew I was in for something special. The installation process was a breeze, and the user interface is incredibly intuitive. I was able to set up my digital products in no time, making them seamlessly available on my online store. They even have 24/7 support chat which is amazing! What truly sets this app apart is the exceptional customer support. They're not just responsive; they're proactive. I had a couple of unique challenges related to my digital products, and not only did the team respond to my queries within minutes, but they also took it upon themselves to code new features specifically to meet my needs! Highly recommend!
Thank you so much for your glowing review! We're over the moon (and stars) with your feedback! As for your unique challenges, we consider them the spicy salsa to our coding nachos. We relish these opportunities to grow and adapt our app to meet our users' needs. So thank you for spicing up our workday! Thanks again for making our day with your 10-star enthusiasm! All the best, Customer Success Team
Oct. 9, 2023
Have been using it for years and never had issues and the team is a pleasure to work with
Thank you for taking the time to provide your review of Sky Pilot! We sincerely appreciate your feedback and value your opinion. Please do not hesitate to reach out again if you need anything. It was a pleasure to work with you and Federico to fix your issue! All the best, Customer Success Team
Oct. 7, 2023
Super ! Marche très bien et le support est hyper réctif, j ai eu un soucis une fois et ils m ont directement répondu et ont solutionné le problème sans que je n'aie rien à faire. je recommande vivement :)
Thank you for your review of our app! We truly appreciate your feedback and are constantly striving to improve our service. We value your loyalty and will continue to do our best to deliver the best experience possible for all of our app users. All the best, Customer Success Team
Oct. 18, 2025
I have been with them for over 2 years. I was hesitant at first becuase of the importance of our designs needing to be delivered. I can honestly say that I have had no problems in that time. Just recently this company was purchased by a new owner around October of last year. I have to say the customer service was a great experience today. A special thankyou to Nejla for all the help. This company goes above and beyond and quite frankly puts shopify customer service to shame. I could not be happier with my decision to go with this company and I would recommend them in a heartbeat for any serious online business.
Thank you for taking the time to review our app. We are glad to hear that you find it to be an enjoyable experience and appreciate your feedback. If there is anything else we can do to make the experience even better for you, please let us know All the best, Customer Success Team
Sept. 27, 2023
They were very professional, knowledgeable and maybe most important… speedy with their assistance!!!
Thank you for taking the time to review our app! We appreciate your feedback and are committed to ensuring that our app provides the best possible user experience. Thank you again for your review! All the best, Customer Success Team
Sept. 27, 2023
I have been using the Skypilot app for quite some time now, and I can confidently say that it has been an outstanding experience. What truly sets this app apart is its exceptional customer service, which consistently goes above and beyond to assist users. Beyond its top-notch customer service, the Skypilot app itself is simple to use. Its user interface is intuitive and user-friendly, making it easy for even non-tech-savvy individuals to navigate effortlessly. The app's design is clean and aesthetically pleasing, making for a pleasant user experience. Navigating through the various features and functions is a breeze. You'll find the app's layout and organization logical and straightforward. I highly recommend it to anyone seeking a reliable and efficient app with outstanding customer support that will make delivering digital files a breeze!
Thank you for taking the time to review our app! We appreciate your feedback and being a valuable loyal customer for 2 years! Let us know if there is anything we can do to make your experience more optimal! All the best, Customer Success Team
Sept. 27, 2023
This app continues to get better and better. Added functionality and great support go a long way to ease the everyday administrative burdens of selling digital products. The SkyPilot support team has always been quick to respond and more recently have gone above and beyond to help us through a confusing selling process. Excellent customer service!
Thank you for your review! We are glad that you enjoyed our app and all its features. We strive to create the best possible user experience and value your feedback. If there is anything else we can do to make your experience even better, please don't hesitate to let us know. All the best, Customer Success Team
Sept. 26, 2023
This app is exactly what my business needed! We used to process digital orders manually, and we always thought there HAD to be a better way to do it. Turns out there is a MUCH better way, and that way is Sky Pilot. The set-up process was completely painless. We were able to figure out most of the set-up on our own, and when we had occasional questions for support, they provided quick and exceptional help. When we were getting close to our storage cap, we reached out, and they created a custom plan based on our needs. If you are looking for an excellent system that fulfills digital orders automatically, look no further!
Thank you so much for your review! We sincerely appreciate you taking the time to share your thoughts. Your feedback is an invaluable part of our growth and development process as we strive to create the best possible experience for our users. If there's anything else you'd like to share, feel free to reach out to us. Thank you again for your support! All the best, Customer Success Team
Sept. 14, 2023
Sehr guter Kundensupport. Das Team antwortet innerhalb kürzester Zeit und ist immer freundlich und zuvorkommend. Den Dienst nutzen wir seit über 2 Jahren absolut fehler- und ausfallfrei. Auch für Customizations und Wunsch-Features ist das Team offen. Wir sind sehr froh und würden Sky Pilot jederzeit weiterempfehlen.
Thank you for taking the time to review our app. We value the feedback we receive from each of our customers, and we appreciate you taking the time to share your thoughts with us. Thank you for your support! All the best, Customer Success Team
Sept. 12, 2023
Where do I start? I am new to Shopify and new to Sky Pilot. They could not have been more kind and patient in helping me navigate an issue. Not only that, but Allessandro (manager) noticed that we are a non-profit organization and provided us with a discount to our plan (actually with additional features)! Who does that? Sky Pilot. EXCELLENT CUSTOMER SERVICE!
Thank you for your review! We are always working to improve our app and the user experience for our customers, and helping a NPO makes us all very happy! Thank you again for taking the time to review our app. All the best, Customer Success team
Sept. 12, 2023
Ottimo servizio di assistenza, rapidissimo ed estremamente efficace nel risolvere qualsiasi problematica si sia presentata.
Thank you for taking the time to rate our app! We appreciate all feedback and take it seriously in order to create a better experience for our users. We are so glad that you found value in our product and thank you for sharing your support with us. Thank you for being a valued part of our community! All the best, Customer Success Team
Sept. 5, 2023
Sky Pilot is hands down the best app on shopify for digital downloads! WAY better than the Digital Downloads crap app. I HIGHLY recommend!
Thank you Sam for taking the time to share your feedback about our app. We're glad that you are able to make use of the app and will continue to work hard to provide you with the best user experience. Thanks again, talk soon! All the best, Customer Success Team
Sept. 5, 2023
This app is easy to set up, and I've received the BEST customer service even though I'm still only on the free plan. 10/10 would recommend!
Thank you for taking the time to share your feedback about our app! We strive to create a positive experience for all of our users and value the time you have taken to give us your valuable input. We are always looking for ways to improve our app and your experience, and we genuinely appreciate your frank opinion and will do our best to ensure your satisfaction in the future. All the best, Customer Success Team