All reviews

Rating Breakdown

  • 5
    95% (349 ratings)
  • 4
    2% (6 ratings)
  • 3
    1% (2 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (7 ratings)

Reviews with Text

  • 92% (338)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 12, 2024

Well, Sky Pilot is exactly what i needed for a special kind of products. Didn't know it before and asked the Support-Team who gives a quick response with simple informations. The automation is fast done and works properly. We sell E-Books and want it to fully pre-paid before send a download-link. No problem for this app. Thanks to let things be easier for the seller. Clients can find the order in their login too and click the file again. Nice gadget!

Using app

15 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, We're so glad to hear that Sky Pilot has met all your needs! It's fantastic to know that our app has made selling E-books and sharing download links a simpler process for you. Your satisfaction is our utmost priority. We're also thrilled to hear that the fast response and simple information from our support team aided in your smooth experience. Thank you for sharing your positive experience. You've given us reason to celebrate. Your feedback underscores the importance and value of providing secure, easy-to-use digital downloads for our clients. Best wishes, The Shop Circle Team

5 / 5 Share

Feb. 6, 2024

Customer service is top notch and got my issue resolved very fast. They are great with fast communication. I highly recommend this app for your store if you offer any sort of digital download or download that you want your customers to have easy access to. Thank you again to the team for getting me fixed back up. XOXO

Using app

11 months

Total reviews

2

Average rating

5.0

Developer Reply

Hello! We're thrilled to hear that you had such a positive experience with our customer service and that we could assist in resolving your issues swiftly. Your kind acknowledgement truly means a lot to our team. We're proud that our Sky Pilot - Digital Downloads app meets your needs, and it's fantastic to hear that you recommend our app in your store for easy access to digital downloads. Your appreciation encourages us to strive harder and deliver the best experiences. Remember, we're always here for you should you need our help again. Thank you for taking the time to leave this wonderful review. We greatly value your feedback. Best wishes, The Shop Circle Team

5 / 5 Share

Feb. 6, 2024

Finalmente dopo tanto tempo e prove con altre APP abbiamo trovato Sky Pilot. Super soddisfatti con l'esperienza per poter vendere i nostri corsi online. L'assistenza clienti è la migliore cha abbiamo mai visto su Shopify.

Using app

About 6 hours

Total reviews

1

Average rating

5.0

Developer Reply

Ciao! Siamo lieti di sapere che Sky Pilot sta rispondendo alle vostre esigenze per la vendita dei corsi online. È fantastico che l'assistenza clienti abbia soddisfatto le vostre aspettative – lavoriamo duramente per offrire il miglior servizio possibile. La tua esperienza positiva ci motiva a continuare a lavorare per soddisfare e superare le aspettative dei nostri clienti. È sempre un piacere ascoltare le esperienze positive come la tua. Grazie mille per la tua recensione a cinque stelle e non esitare a farci sapere se hai bisogno di ulteriore supporto. Cordiali saluti, Il team di Shop Circle.

5 / 5 Share

Feb. 5, 2024

Recommended! I am trying to sell audio downloads. Not only does the app do exactly what I need, but their help went above and beyond and was swiftly taken care of! Worth the money!

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello, Thank you for your glowing review and 5-star rating. We are overjoyed to hear that our app is meeting your needs effectively. We believe in providing top-notch support and we're thrilled it has truly made a difference for your business. Your kind appreciation of our team's efforts encourages us to keep delivering our best! Should you need anything else in the future, we're here! Best, The Shop Circle Team

5 / 5 Share

Feb. 1, 2024

The support is UNREAL!! Great service and a great tool for any shopify store delivering digital prodcuts.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello, We're thrilled to hear about your positive experience with our support team and how Sky Pilot is benefiting your Shopify store! Your kind words truly illuminate our commitment to providing top-tier service to all our users. Please know, that we are continually working on refining and enhancing our tool based on the experiences and needs of our users like you. Your praises are a testament to our collective efforts. Thank you so much for taking the time to leave us this wonderful 5-star review. We appreciate your support and look forward to continuing to serve your digital product delivery needs! Best Wishes, Shop Circle Team

5 / 5 Share

Jan. 31, 2024

With Sky Pilot we found a Plug-In that has all the Things we were looking for. Pricing, free order, automatic order by product, massemail for updated products, very nice user interface und the customer support was perfekt. We've been using it for 3 Months now and we had no problems at all

Using app

2 months

Total reviews

5

Average rating

5.0

Developer Reply

Hello, Thank you for your glowing review! We are thrilled to hear Sky Pilot has all the features you were looking for. Your feedback about our pricing, product order automation, mass email for product updates, and user interface truly encourages us. It's fantastic to know our customer support has been perfect in your experience. Our team works tirelessly to ensure our users can navigate our app with ease and have their issues addressed promptly. We are incredibly grateful for your feedback and the fact you've had no issues in the past three months. That's exactly what we aim for! Still, remember we are always here to support you in case anything crops up. Your feedback matters to us. It helps us continue improving our services. Thank you once again, The Shop Circle Team

5 / 5 Share

Jan. 30, 2024

Support is TOP notch! I was really struggling with some of the customization for my customer accounts library and thought I'd give the chat a try. I initially spoke with Đanin who helped me some and then asked for some specifics regarding which customizations I'd like to have and that they'd get back to me. Not long after, Alessandro checked in with me and he was able to fix every single element of my customization requests - being sure to send screenshots to confirm how it should appear. I am so incredibly grateful I was able to connect with Allesandro and the team and for the lightning quick support!

Using app

1 day

Total reviews

2

Average rating

5.0

Developer Reply

Hello, It's absolutely heartening to read such a positive review from you. We're thrilled that you found our support to be top-notch. Our team, including Đanin and Alessandro, always strives to deliver swift and accurate assistance, and we greatly appreciate your acknowledgment of their dedicated efforts. It makes us incredibly happy to know that you have been able to customize your customer accounts library to your satisfaction and that you found our prompt assistance valuable. We truly value your gratitude and are always here to support your future needs. Your encouraging words will certainly motivate our team to continue providing excellent service. We can't express enough how much we appreciate your 5-star rating! Thanks again for taking the time to share your experience. Your feedback plays a crucial role in helping us continue to improve our app and services. Best Wishes, The Shop Circle Team

5 / 5 Share

Jan. 30, 2024

Extremely helpful with set up and a great product in general.

Using app

6 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, Thank you for the glowing 5-star rating and your kind words about our Sky Pilot app. We're thrilled to hear that you found our set up extremely helpful and are enjoying our product in general. Your satisfaction is our number one priority at Shop Circle! We remain committed to providing high-quality service to our users. Please do not hesitate to reach out to us anytime if there's anything more we can assist with, as your input is essential to us. Once again, thank you for taking the time to share your experience. Best wishes, The Shop Circle Team

5 / 5 Share

Jan. 12, 2024

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 12, 2024

The customer service has been hands some one of the best. They get back to you in a timely fashion and are very responsive. I would recommend this app to anyone needing to send digital items.

Using app

7 months

Total reviews

4

Average rating

5.0

Developer Reply

Hello, We're thrilled to hear that you're happy with our customer service at Shop Circle! Our team takes pride in being responsive and timely, so your feedback is very encouraging. We're equally pleased that you've found our app, Sky Pilot ‑ Digital Downloads, beneficial for your needs and that you're confidently recommending it to others. Thank you so much for the 5-star rating and the fantastic review. Your opinion matters to us as we strive to deliver the best experience to our users. Kindly don't hesitate to reach back if you ever need further assistance or have any more suggestions. Your feedback drives our commitment to continuous improvement. Best Regards, The Shop Circle Team

5 / 5 Share

Jan. 12, 2024

Alessandro and Sanjay have be extremely helpful and were prompt to help me solve all my questions and issues. Both we very friendly, professional and were patient as they helped me navigate a platform I'm not very familiar with. I can't praise their customer support and technical knowledge enough. They also helped me better understand Sky Pilot and I have found it to be a tremendous resource for our type of shop model.

Using app

About 7 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello, Wow! It's fantastic to hear such positive feedback about Alessandro, Sanjay, and their technical expertise. We are delighted that they could offer you the assistance you needed while navigating our platform. Their friendliness, professionalism, and patience are certainly qualities we proudly uphold at Shop Circle. Also, we're thrilled to know that you find Sky Pilot to be a great resource for your shop model. Satisfaction like yours motivates us to ensure we continue providing top-notch support and effective solutions. Thank you for sharing your experience, it's a testament to the efforts we put into customer satisfaction. Should you have any further queries or require assistance, please do not hesitate to let us know. Your feedback and success are important to us. From the team at Shop Circle, thank you once again!

5 / 5 Share

Jan. 11, 2024

Excellent app with impeccable customer support. I noticed a glitch due to a post-purchase upsell and the support team was absolutely amazing in getting it fixed super promptly and staying in communication with me about it the entire time. If you need a download manager, I can't recommend SkyPilot enough!

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Hi there, Thank you so much for taking the time to leave us this fantastic review! We are thrilled to hear that you're pleased with the Sky Pilot app and the level of customer support we provide. Your positive words about our customer support team truly highlight the dedication and commitment they bring in ensuring our customers are satisfied. We are incredibly glad to know that you've had a great experience with us, and we really appreciate your high recommendation of SkyPilot. We value such feedback and it helps us greatly to continue enhancing our services and app features. If you ever need any further assistance, please don't hesitate to connect with our support team. We're always here to help. Best wishes, The Shop Circle Team

5 / 5 Share

Jan. 10, 2024

日本語でも問題なく利用できます チャットサポートも非常に迅速かつ丁寧な対応をしていただきました 英語の文面しか送られてきませんが、こちらが送信する文面は日本語で問題ない点も使いやすいポイントです

Using app

1 day

Total reviews

7

Average rating

5.0

Developer Reply

こんにちは、レビューをご記入いただき、ありがとうございました。あなたがSky Pilotを日本語で問題なく利用でき、私たちのチャットサポートに満足していただけてうれしく思います。 何か他にご意見やご不明な点がございましたら、遠慮なくご連絡ください。私たちのサポートチームはいつでもお手伝いをお待ちしています。 よろしくお願いいたします、 Shop Circleチーム

5 / 5 Share

July 28, 2025

Super quick customer service and super happy with the overall experience so far, thank you! UPDATE: I am still thrilled with how this app is working and the customer service. There was recently some issues that I ran into with the app and they were so quick to answer every time and helpful! They made sure to let me know right when everything was back up and running, overall extremely happy!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hello, We're thrilled to hear how pleased you are with our quick customer service and your overall experience with Sky Pilot. Your satisfaction is our top priority and hearing such positive feedback motivates our team. Thank you for taking the time to share your experience. Your 5-star review greatly helps us, and we can't express how thankful we are. Keep enjoying our services and don't hesitate to reach out if you need any help in the future. Best regards, The Shop Circle Team

5 / 5 Share

April 23, 2025

Great app l for delivering my digital products. Easy to use and has great tools and options to make the product deliver when clients have paid. I recommend. Support is outstanding. quick, friendly and efficient. Amazing.

Using app

Almost 9 years

Total reviews

28

Average rating

4.4

Developer Reply

Hello, It's wonderful to hear that you're having such a great experience with Sky Pilot - Digital Downloads. We're particularly pleased to hear that our app's ease of use and the tools we provide have proved beneficial in delivering your digital products efficiently. Thank you for taking a moment to recommend us, and for highlighting our support team's quick and efficient assistance. Our team strives to offer prompt, friendly support and it's great to know we hit the mark for you. Your feedback is key to our continued effort to improve and deliver top-quality service. We appreciate your support and positivity. Best regards, The Shop Circle Team

5 / 5 Share

Jan. 2, 2024

This app has been a big help for selling my eBooks with ease. The platform is easy to navigate and the team is responsive, quick, and helpful! Thank you Sky Pilot for taking away some of the headache that comes with running a business!

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Hello, we're thrilled to know that our Sky Pilot - Digital Downloads app has been pivotal in easing your eBook selling process. Your kind words about our easy-to-use platform and our responsive team have truly made our day. It's awesome to hear that we've been able to alleviate some of the business-related stresses. Remember, we're here for you whenever you need assistance. Your feedback plays a crucial role in helping us make your experience better each time you use our app. Thank you once more for your support and 5-star review! Best regards, The Shop Circle Team

5 / 5 Share

Dec. 28, 2023

Their team offered excellent customer support, and their app makes it very easy to upload and sell digital products.

Using app

12 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the outstanding rating and your kind words! We're absolutely thrilled to hear that our team and app have both met your expectations. Our primary aim at Shop Circle is to make the selling process as straightforward as possible, and your feedback reaffirms that we're on the right track. Rest assured that we'll continue to closely listen to our users and constantly improve our app to ensure we cater to your needs. We appreciate your wonderful feedback, as it goes a long way in helping us strive to serve you even better. Thanks once again for choosing Sky Pilot - Digital Downloads. With appreciation, The Shop Circle Team

5 / 5 Share

Dec. 18, 2023

Easy to use app, but the support is outstanding making any of your headaches to disappear in moments. Best ever experience between all apps on Shopify App market support level. Bravo!

Using app

27 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, We're so pleased to hear that you found Sky Pilot - Digital Downloads easy to use and our support outstanding. It's really uplifting for us to receive recognition for our hard work. Thank you very much for your kind words and your fantastic 5-star rating! Your feedback truly fuels our dedication to providing the absolute best service possible. Our entire team always strives to eliminate any headaches and make everything as seamless as possible for you. Please do not hesitate to reach out whenever you need us. We're always just a click away. Thank you once again for your amazing feedback and for being a valued part of the Shop Circle community. Kind regards, The Shop Circle Team

5 / 5 Share

Dec. 11, 2023

This app has been amazing for us, we've been using it close to 2 years and we've barely had any issues (we had plenty of them with other digital download apps we used before). The customer support is great as well, they're FAST and thoroughly helpful.

Using app

Almost 2 years

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for your glowing review! We're thrilled to hear that Sky Pilot has been an amazing solution for your digital download needs for close to 2 years. It means a lot to us that you've found it reliable and effective, and your kind words about our customer support team are greatly appreciated. It's our top priority to provide effective, efficient, and helpful service, so it's wonderful to hear that this has been your experience. Remember, if you ever need any assistance, we're just a click away. Your positive experience motivates us to continue offering the best service we can. Thank you once again for choosing Sky Pilot. Best Regards, The Shop Circle Team.

5 / 5 Share

Dec. 7, 2023

I have been using this app for a few years without any problem whats over, so I am really happy. When ever I have a question the support is rapid and awesome. These guys are seriously committed to what they do.

Using app

Over 4 years

Total reviews

7

Average rating

4.4

Developer Reply

Hi there, We're absolutely thrilled to hear that you have been having a fantastic experience with our Sky Pilot app! We really appreciate you sharing your experience over the years, and we're glad to hear that our support team has been able to assist you promptly whenever you've had queries. Your satisfaction is our top priority and your kind words really testify to the dedication of our team. We'll continue to strive in providing high-quality service and a seamless experience. Feedback like yours helps us stay motivated and committed to what we do. Once again, thank you very much for the 5-star review. Regards, The Shop Circle Team