Sky Pilot ‑ Digital Downloads for Shopify

Sky Pilot ‑ Digital Downloads

Sell ebooks, digital downloads, digital products & PDF fast.
Rating
4.8
Feedback
396
Reviews
Chart
#1,847
Shopify

All reviews

5 / 5 Share
Sept. 14, 2023

Sehr guter Kundensupport. Das Team antwortet innerhalb kürzester Zeit und ist immer freundlich und zuvorkommend. Den Dienst nutzen wir seit über 2 Jahren absolut fehler- und ausfallfrei. Auch für Customizations und Wunsch-Features ist das Team offen. Wir sind sehr froh und würden Sky Pilot jederzeit weiterempfehlen.

Store Using app Total reviews Average rating
WORT+GEIST Shop 2 months 3 3.7
Developer Reply

Thank you for taking the time to review our app. We value the feedback we receive from each of our customers, and we appreciate you taking the time to share your thoughts with us. Thank you for your support! All the best, Customer Success Team

5 / 5 Share
Sept. 12, 2023

Ottimo servizio di assistenza, rapidissimo ed estremamente efficace nel risolvere qualsiasi problematica si sia presentata.

Store Using app Total reviews Average rating
L'Arte del Successo About 1 month 1 5.0
Developer Reply

Thank you for taking the time to rate our app! We appreciate all feedback and take it seriously in order to create a better experience for our users. We are so glad that you found value in our product and thank you for sharing your support with us. Thank you for being a valued part of our community! All the best, Customer Success Team

5 / 5 Share
Sept. 5, 2023

Sky Pilot is hands down the best app on shopify for digital downloads! WAY better than the Digital Downloads crap app. I HIGHLY recommend!

Store Using app Total reviews Average rating
The Nurse Sam 4 days 3 5.0
Developer Reply

Thank you Sam for taking the time to share your feedback about our app. We're glad that you are able to make use of the app and will continue to work hard to provide you with the best user experience. Thanks again, talk soon! All the best, Customer Success Team

5 / 5 Share
Sept. 5, 2023

This app is easy to set up, and I've received the BEST customer service even though I'm still only on the free plan. 10/10 would recommend!

Store Using app Total reviews Average rating
Training Glow 11 days 2 5.0
Developer Reply

Thank you for taking the time to share your feedback about our app! We strive to create a positive experience for all of our users and value the time you have taken to give us your valuable input. We are always looking for ways to improve our app and your experience, and we genuinely appreciate your frank opinion and will do our best to ensure your satisfaction in the future. All the best, Customer Success Team

5 / 5 Share
Sept. 4, 2023

SkyPilot is an amazing product that makes the delivery and management of digital products easy and affordable. Their support is top notch and extremely helpful. I would highly recommend for anyone looking to take their digital download business to the next level.

Store Using app Total reviews Average rating
Linds Handmade Designs Over 1 year 2 5.0
Developer Reply

Thank you for your review! We are glad to hear that you are enjoying the app. We are always striving to make sure our app is providing a safe and enjoyable experience. If you have any feedback or suggestions, please don't hesitate to reach out. We would love to hear from you! All the best, Customer Success Team

5 / 5 Share
Aug. 28, 2023

Excellent service and support. Look here, before you start your webshop journey! I was searching for a way to automatically "Stamp" my physical Giftcards - with relevant reference numbers. I couldn't find any solution, so I wrote on the forums. Within a few minutes, Alessandro from Sky Pilot commented and told me about their service. He provided a free call and explained everything. Turned out, this was exactly what I was looking for! I recommend.

Store Using app Total reviews Average rating
Boutique Fleurance About 1 hour 3 5.0
Developer Reply

Thank you so much for your review! We really appreciate your feedback and we're glad you found our app useful. We work hard to ensure our app provides our users with the best experience possible and we're always looking to improve our service to you. If you have any other ideas that you'd like to see implemented, please do not hesitate to let us know. Thank you! All the best, Customer Success Team

5 / 5 Share
Aug. 27, 2023

Absolutely happy with this app. It's straight-forward and works perfectly. The support is great as well. Thanks guys!

Store Using app Total reviews Average rating
fotopro 4 months 12 5.0
Developer Reply

Thank you so much for your review! We're thrilled you have enjoyed using our app. We strive to continue to provide a great experience for all our users and appreciate your feedback. If you have any additional thoughts, please reach out to our team. Thank you! All the best, Customer Success Team

5 / 5 Share
Nov. 12, 2025

Powerful, and easy to use Shopify App for digital contents. It's secured, and pumping out feature updates quick. Also with highest tier, it has ability to self host your file in your own AWS S3 Bucket, and CloudFront CDN. If you encounter any issues, you can contact support and they will respond promptly. (Thank you, Mitali.)

Store Using app Total reviews Average rating
hololive production official shop Almost 5 years 1 5.0
Developer Reply

Thank you for your review. We appreciate your feedback and you can be sure that we are continuously striving to improve the experience of our app. We are committed to ensuring that we provide the best product for our users. If you have any suggestions or queries please feel free to contact us. All the best, Customer Success Team

5 / 5 Share
Aug. 22, 2023

Au top ! J'ai eu un problème de stockage qui a été réglé très rapidement avec le support technique! merci!

Store Using app Total reviews Average rating
Kill Event About 3 hours 2 5.0
Developer Reply

Thank you for taking the time to provide your review for our app. We always appreciate when our customers let us know their thoughts as it helps us improve our services. We strive to offer a positive user experience and your feedback is invaluable to us in this process. If there's anything else we can do to make your experience better, please do not hesitate to let us know. Thank you again for your valuable input. All the best, Customer Success Team

5 / 5 Share
Aug. 22, 2023

Sky Pilot is a game changer for our business. We are very pleased with the tech & the customer service. Thank you Alessandro for being so quick to respond to our inquiries!

Store Using app Total reviews Average rating
UncleTomFilm About 3 years 1 5.0
Developer Reply

Thank you Michelle for taking the time to review our app. We are glad to hear you enjoyed using our app and that it served its purpose for you. We strive to continuously make our app better, so if there is any way we can improve, please feel free to let us know. Thank you again for using our app! All the best, Customer Success Team

5 / 5 Share
Aug. 17, 2023

OMG! a God send! For well over 10 years I have been looking for a good digital platform to efficiently and easily deliver my hypnosis instant downloads to customers! Every year I have looked back in the Shopify App store to see if there was anything good or better then what I had been using. Just found Sky Pilot and am in HEAVEN!! It is SUPER user friendly, EASY to use, QUICK to set up, and EVERYTHING I have been wanting for my customers' experiences! So much weight is off my shoulders! I feel I am now in good hands and am excited to now add more and more products! Thank you soooooo much Sky Pilot!! DawnGrant.com

Store Using app Total reviews Average rating
Developer Reply

Thank you for your review! We are glad to hear that you appreciate the features of our app. We strive to offer our customers the best possible experience and make sure to constantly improve and update our services. Thanks for helping us improve and giving us your feedback! All the best, Customer Success Team

5 / 5 Share
Aug. 17, 2023

Alessandro was such a huge help with your fulfillment issue. I had been struggling with auto fulfillments for months and he was easily able to troubleshoot the problem and have it fixed within minutes. Thank you!

Store Using app Total reviews Average rating
Broadway Murder Mysteries About 1 year 2 5.0
Developer Reply

Thank you for your review! We appreciate your feedback and strive to continuously improve our app for the best experience. Please feel free to reach out to us directly if you need any assistance. Thank you for your support! All the best, Customer Success Team

5 / 5 Share
Aug. 12, 2023

We came to Shopify from elsewhere with a thousands of videos and digital assets in need of a new home. After kicking the tires on several apps, we found that SkyPilot met our needs. What's far more important is how the SkyPilot team worked hard to get us up and running. The ongoing support -- as demanding as we can be -- is a true constant. This is the type of company that sees their customers as a resource and not a burden. I recommend them w/o reservation.

Store Using app Total reviews Average rating
Meg Bitton Productions Over 1 year 4 5.0
Developer Reply

Thank you for your review about our app! We're happy to hear that you find it useful. We strive to make our app a valuable resource for all our users and appreciate your feedback. If you have any further comments or suggestions, please don't hesitate to let us know. We hope you continue to enjoy the app! All the best, Customer Success Team

5 / 5 Share
Jan. 20, 2025

I have happily used this service for about nine years! I appreciate that when I have any questions, I get help! I don't know how I could possibly manage my business without it. On more than one occasion, Paul Wilson has helped me to optimize my use of Sky Pilot and to guide me through using new features. Thank you!

Store Using app Total reviews Average rating
Developer Reply

Thank you so much for your wonderful review! We are delighted to hear that you have been making the most of our Sky Pilot App for SEVEN years (WOW) and that you feel our customer service is satisfactory. We want to show you our appreciation for your loyalty and it's great to hear that our app has made such a positive impact on the management of your business. We will continue working hard to provide a quality service to you. Thanks again! All the best, Customer Success team

5 / 5 Share
July 24, 2023

SkyPilot has been fantastic! As a digital download business, we were worried about the transition of downloads from Woocommerce and WordPress to Shopify. Alessandro and the Sky Pilot team made the transition process smooth and solved many of our pain points while creating a new site. The Sky Pilot team has gone above and beyond to ensure my team understood their app's inner workings and how to use it better. I highly recommend Sky Pilot to those who want to make sure their customers get the correct download every time.

Store Using app Total reviews Average rating
Anita Goodesign 6 months 5 5.0
Developer Reply

Thank you for your fantastic review! 🌟 We are so pleased to hear that our team was able to make your transition a smooth one and that you are getting great results with our app. We appreciate the recommendation you've made and we always welcome feedback on how we can improve our service. Thank you again for your kind words and we hope you continue to get great results with Sky Pilot! All the best, Customer Success team

5 / 5 Share
July 18, 2023

I haven't been using Sky Pilot for very long but I did have to contact the service department for more explicit instructions on how to use the platform properly so that all my digital files would reach my customers without any hitch. The service that I received was very professional, very helpful yet very friendly. This is exactly what I'm looking for when contacting a service department for help. I was 100% satisfied and very confident that the process of adding digital files to my shop would work without any problems. Thank you very much for the excellent service.

Store Using app Total reviews Average rating
Developer Reply

We are glad to hear that we could help you in achieving the goals of your business. We strive to provide the very best experience possible to our customers, and it is wonderful to hear that we could exceed your expectations. Thank you for your kind review! All the best, Customer Success team

5 / 5 Share
July 18, 2023

I recently had the pleasure of using SkyPilot, and I must say it has exceeded my expectations in every way. Not only does the app offer a fantastic range of features, but the customer support provided by Alessandro is nothing short of exceptionalI have done an online meeting with the app representatives and they have guided me step by step through the app setup. Furthermore, they have recorded the setup process and sent it to me so I can always come back to it and figure out the next step of

Store Using app Total reviews Average rating
universalwallart 5 days 1 5.0
Developer Reply

Thank you for your positive review! We are so glad that you had such a great experience with SkyPilot, from the features of the application to the fantastic customer service provided by Alessandro and Emira. It is our mission to make sure that everyone feels supported and confident in using our app and we are delighted that you had such a successful meeting with us. Thank you so much again for taking the time to share your experience with us! All the best, Customer Success Team

4 / 5 Share
July 14, 2023

No system or program is completely perfect and without flaw, but despite some very unique bumps in the road that initially stumped Sky Pilot, I have been impressed by their determination to troubleshoot any issues we have encountered and resolve them. Their "round-the-clock" service has been much appreciated and utilized by our company.

Store Using app Total reviews Average rating
Gather 'Round Homeschool USA Almost 2 years 3 4.7
5 / 5 Share
July 12, 2023

Fantastic app and amazing customer service. Highly recommend with their team!! In these days of minimal support, the team have set a new benchmark of service and will probably judge all other's against their high customer experience.

Store Using app Total reviews Average rating
Trünk Moves About 2 hours 8 5.0
Developer Reply

We are delighted that you found this level of service delivered and would like to thank you for your review! All the best, Customer Success Team

5 / 5 Share
July 11, 2023

I had the greatest experience with customer service (thanks Alessandro) who had to manually fix a very difficult and unusual DNS problem for me. He was willing to try everything until the problem was solved! I felt like I was being cared for as a customer and against all odds, had a fun chat with him as well. I'm very pleased with the app otherwise too! The email customization tools are exactly what I need, the storage size is good value for the money and it's very easy to add files to existing products in the shop. The app connected with my shop without any problems and I was able to start using it immediately. All in all, would highly recommend it for setting up Digital Products!

Store Using app Total reviews Average rating
Paper Monogatari 1 day 1 5.0
Developer Reply

Thank you for your 5-stars review! 🌟🌟🌟🌟🌟 We're delighted that you had a great experience with our customer service, specifically Alessandro. We understand the importance of good customer service and are glad that despite the difficult and unusual DNS problem, Alessandro was able to help resolve your issue. We're thrilled that you recommended our app for setting up digital products and we thank you for your feedback. All the best, Customer Success Team

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