Sky Pilot ‑ Digital Downloads

June 21, 2025

Excellent app. The developers are very helpful and go above and beyond to assist. Highly recommend!!

May 12, 2020

Stop looking around- this is the app you want! We tried other apps to solve the digital download problem and other options don't cut it. Sky Pilot is the best option and their support team is wonderful, hard-working in solving any issues you have. No canned replied, or non-answers- they will do everything they can to help you! Completely satisfied.

May 12, 2020

I decided to use this app to sell my first online digital course. What I love about this app is: 1. Their customer service is really quick to response and very helpful 2. The reason why I picked this app was because it looked very simple and clean and is customisable with coding - although I did not need much of customisation as it is very clean and easy for the customer to use. 3. I wanted people to be able to choose if they would like to create an account and this app allows that people can choose so it won't affect the sales - and for the people who don't create an account they can always access their course through the email that was sent to them. 4. Easy to view the videos of the course on my website (which is a big plus because other apps the course was on their website not mine) The only thing I did not like was nothing about the app but the video company they integrate with: Vimeo - I am not a big fan of Vimeo and find it a bit expensive. So I would have rather used another platform for my videos. So for that said I highly recommend this app if you are looking into selling your own digital course online. And it is my first time writing a review that means I am super happy!

May 8, 2020

I love this app! And their tech support is spot on! Reliable and Smart! Always helpful and available

March 25, 2020

Alex and his team are so helpful. We are really happy with Skypilot! Their customer service is great.

Dec. 16, 2019

We needed an app to deliver our digital magazine, both as a standalone product and as a subscription. We tried working with SendOwl (who would not jump on the phone with us) and hit a brick wall. But Andrew from Sky Pilot walked us through the setup and specific workflow we needed. For both the quality of app and customer service we give this an astounding 5-stars. Bravo!

Oct. 18, 2019

I have been using Sky Pilot for just over a year now. I have never had any issue with emails being delivered and customers having access to their downloads. It is very easy to use. I recently updated my theme and forgot to reenter the code to give access to downloads through customer accounts. They helped me fix it and responded to quickly to emails. Thanks Sky Pilot!

June 17, 2019

I gotta say, I am loving this app! We were using the free Digital Downloads and it was just not what we wanted - links were constantly breaking, zip files were a pain, and if someone wanted a refund there was no way to revoke their access since it was all done via e-mail. Almost half our customer service e-mails were just about links not working! I am fairly new to the company and wanted to find a better solution and found SkyPilot - I was nervous because I am the LEAST techy person there is but it seemed pretty straight forward - and it has been! It's easy to install, easy to use, and does EXACTLY what we need it to do. It also looks so much more professional going through our site rather than an e-mail. However, the real star of this entire product is Andrew - I must have asked him 1,000 questions before even purchasing to make sure this was right for us. He was so prompt and was able to explain everything perfectly. Once I installed I asked him a 1,000 more and he not only helped me via e-mail, but actually signed in and customized certain visual aspects the way I asked. Amazing. Hands down amazing. We're still new to the app and just launched it a couple days ago but so far not a single bug, not a single problem. Wish all our apps were like this!!

Jan. 28, 2019

Great seamless download gateway! Fantastic support from Jeff. Highly recommended instead of SendOwl or Shopify Digital Products. I love that it doesn't redirect my customers away from my domain to download the product.

April 8, 2023

We installed this app to deliver our digital products -- ebooks, echarts, eposters -- to customers of our music education shop (www.roedyblack.com). We were looking for a fast, seamless, trouble-free digital product delivery solution. We have been using Sky Pilot for a couple of months now, and our customers have downloaded thousands of files. Sky Pilot has more than lived up to our requirements and high expectations. The few times we have had questions, Sky Pilot support has always been prompt and thorough. Based on our experience, we strongly recommend this app. We've used Sky Pilot for 4.5 years now, and it continues to provide first-rate download service and first-rate customer service. So we'll continuing using the service.

Sept. 27, 2018

SkyPilot solves a huge problem for creators of content that wish to protect their Intellectual Property in a simple, secure, safe an effective way. Every feature I needed to accomplish this is in there. I can limit access to streaming only (no downloads) which eliminates the need for DRM protection of downloaded files - without DRM I feel files are just to easy for people to copy. I get flagged if too many IP Addresses are used to access content - further discouraging sharing. And just as important, Andrew was extremely helpful when I had some trouble, and went over and above with immediate tech support.

Sept. 6, 2018

Andrew was amazing! he helped us get everything set up correctly :) Highly recommended app for digital downloads!

Aug. 1, 2018

Outstanding customer service! Sometimes its hard to find excellent customer service AFTER you have purchased a product. But Andrew was very helpful and responsive anytime I needed help setting up or customizing SkyPilot with our theme. Your help and support is very much appreciated and I would definitely recommend this product. ***UPDATE: I had to write another review. Several months after having purchased the app, the customer service is still outstanding! Andrew is very responsive and always happy to help. And the Sky Pilot app is excellent. Its easy to use, easy to set up and it does exactly what it says. 5 Stars across the board.

May 6, 2018

I've tried a few digital file apps for our Shopify store now and Sky Pilot is definitely the best. Digital Download (Shopify's version) is just too basic and can be really cumbersome to work with. The other one we tried was SendOwl and it's also fairly limited when stacked against this app. We think Sky Pilot is definitely the best for our needs. The app is great and the customer service is quick and pain free.

Jan. 31, 2018

I am so pleased with Sky Pilot! I am not tech savvy AT ALL and working with Shopify and Sky Pilot to download and get my digital product up and running was very smooth. I had a theme issue and Andrew took care of it! Great customer service and an easy and reliable app!

Jan. 8, 2018

Sky Pilot has been one of those apps that is easy to take for granted - its always reliable, intuitive to use - I forget its not built right into Shopify. We've never had a problem delivering files. Recently, we skyrocketed our sales volume - and Sky Pilot is a tool that keeps everything running smoothly for us. As I could have expected from this wonderful app, there were 0 struggles or issues that arose from the higher volume. Then I got an email - straight from Andrew himself. I hadn't considered that more volume = wayyyyy more use. He took the time out of his life to contact me and let me know that there was a (much) more cost efficient plan for my usage. Who does that? Blown away - Andrew and his team have set the bar prettttty high for service. Other apps, are you listening? Thanks again for this great, reliable digital download deployer - we use it every day.

Sept. 30, 2017

This app is brilliant, easy to install and set up, the customer support is five star. I would highly recommend it to anyone that sells downloads.

April 15, 2019

Great App! It works seamlessly and brings customers back to my store to get their files. I am using it for paid pdf downloads for a weekly newsletter. Support is always fast and right on. I can time when the pdf's will "disappear", revoke access as needed to customers, and get alerts if someone is sharing a bit too much. Very happy with Sky Pilot. Thanks! UPDATE 4/19 Now using Sky Pilot to sell ebooks, videos, images etc. Love this app!

May 2, 2017

Excellent support! Very easy to use and exactly what we needed. Would definitely highly recommend this to anybody looking to host streaming video/downloadable files on their store.

May 17, 2016

Excellent customer support! I thought I had too much intricacies on my site with what I needed to do, but support got me all squared away on day one! Simply amazed that I am up and running so quickly. A++ would Sky Pilot again.