Sky Pilot ‑ Digital Downloads
Sell and deliver digital products and streaming instantly.
Rating
4.8
feedback
334
chart
#2,875
All reviews
May 23, 2025
I have been using this app for a number of years now. Support it top notch. Stable and solid app. Definitely recommend!
Hey there, Thank you so much for your kind words! We’re thrilled to hear you’ve enjoyed using the app over the years and that our support has been top-notch. Your recommendation means a lot to us! If there’s ever anything more we can do for you, just reach out. Best, Shop Circle Team
May 19, 2025
Contact customer service to solve the problem perfectly, a great experience
Hey there, Thank you for sharing your experience! We’re delighted to hear our customer service was able to solve your problem perfectly and that you had a great experience with us. If there’s ever anything else we can help with, just reach out! Best, Shop Circle Team
May 18, 2025
Axel was great, he provided fast and professional customer service, I am happy with the app. <3
Hey there, Thank you so much for your kind words! We’re thrilled to hear Axel provided fast and professional support and that you’re happy with the app—it really makes our day to hear feedback like this! If there’s ever anything more we can do for you, don’t hesitate to reach out. Best, Shop Circle Team
May 7, 2025
Installed it today on an existing website. No problems.
Hey there, Thanks for sharing your experience! We’re glad to hear the installation went smoothly on your existing website—makes us happy to know things worked without a hitch! If you run into anything or need a hand, just reach out. Best, Shop Circle Team
April 28, 2025
Awesome app, Awesome support!
Hey there, Thanks a ton for the fantastic review! We’re so glad to hear you’re loving the app and that our support has been helpful—your enthusiasm really made our day! If there’s ever anything more we can do for you, don’t hesitate to reach out! Best, Shop Circle Team
April 24, 2025
Cherose was an absolute pleasure to work with. She helped me navigate Sky pilot quickly and efficiently and properly positioned asking her team for support for things she was unsure of, which I really appreciate not being given a guess answer. Sky Pilot would do well to make sure they keep her on the team!
Hey there, Thank you so much for your kind words! We’re thrilled to hear that Cherose was able to help you navigate Sky Pilot efficiently and provide clear support; your feedback means a lot! If there's anything else we can do for you, just reach out! Best, Shop Circle Team
April 22, 2025
The best app :) Easy to use and solid support
Hey there, Thank you so much for your kind words! We’re thrilled to hear you find the app easy to use and that our support has been helpful; your feedback means a lot! If there's anything else we can do for you, just reach out! Best, Shop Circle Team
April 19, 2025
Great app, I've been using it for a couple of years now and great support! Highly recommend!
Hey there, Thank you so much for your kind words! We’re thrilled to hear you’ve been enjoying the app and our support over the years; your recommendation means a lot! If there's anything else we can do for you, just reach out! Best, Shop Circle Team
April 9, 2025
Excellent and fast customer service!
Hello there, Thank you so much for the kind words! We're thrilled to hear you had a great experience with our customer service! If you ever need anything else, we're just a message away! Cheers!
April 4, 2025
Amazing customer support! Fast and easy to deal with!
Hello, Thank you for the great feedback! We're glad to hear you had a smooth and efficient experience with our support team! Should you need anything else, just reach out; we're always available for assistance! Cheers!
April 3, 2025
とても親切な対応をしてただけました。 わかりやすく丁寧でした。 ありがとうございます。
Hello, Thank you so much for your thoughtful review! We're really glad to hear that you had a positive experience and that our support was clear, polite, and easy to understand. Providing helpful and kind assistance is something we truly care about, so it means a lot to hear that it came through. If there's anything else you need in the future, please don't hesitate to reach out—we're always here to help! Best, The Shop Circle Team
April 1, 2025
I really appreciate how quickly your customer support team responds.
Hey, Thank you—we really appreciate you taking the time to share that! We're committed to providing fast and reliable support, so it's great to know our team was able to assist you promptly! If you ever have more questions or need help again, we're here for you! Cheers!
April 1, 2025
Sehr nette Supporter, die rasch Hilfe leisten. Danke
Hey there, Thank you so much for your kind words! We're really glad to hear that our support team was friendly and quick to help! If you need anything else, we're always here for you, just drop us a message! Cheers!
March 14, 2025
It's a little difficult to ensure all the things are done properly
Hello there, Thank you for your feedback; we appreciate you taking the time to share your thoughts. We’d like to better understand the areas where you’ve found the app difficult to set up- if there’s anything specific you need assistance with or any questions you have, please let us know. We’re committed to making sure everything works smoothly for you and are here to help in any way we can. Best, The Shop Circle Team
March 6, 2025
Why is there no way to customize the description in the downloadable library? My item has a lot of text and now it takes half the screen with no formatting that I cannot change. Customers don't need to read all that after purchasing
Hey there, Thank you for your review. We understand how the product description taking up too much space on the download page can be frustrating, and we apologize for any inconvenience this has caused. We emailed you a few days ago regarding this issue but haven’t yet received a response. In that email, we mentioned that the product description is pulled directly from your Shopify product page, and there are a couple of ways to adjust it. We’re happy to assist you with the best solution - please feel free to respond to our email, and we’ll guide you through the process. We’re here to help, and we're looking forward to resolving this for you. Best, The Shop Circle Team
March 6, 2025
Ive only just started to use this app, big files take longer to upload. I did a test order and had to use my email as a log in on my website to access the file. I spoke to Nitesh who helped me disable this feature so I can access it straight away without logging in.
Using app
About 20 hours
Total reviews
1
Average rating
3.0
Hello, Thank you for your review, and we appreciate your feedback! We understand that large file uploads can take some time, especially with files as large as 5GB, like yours. Unfortunately, that’s just the nature of big uploads. We also noticed you mentioned needing to use your email to log in to access the file - we’re glad Nitesh was able to assist you in disabling that feature, so you can access the file directly without logging in. We emailed you after your review to see if there’s anything else we can do to improve your experience, but we haven’t received a response yet. If you have any other concerns or need assistance, please feel free to reach out - we’re happy to help and ensure you have the best experience possible. Best, The Shop Circle Team
March 3, 2025
I had the pleasure of working with Cherose this evening and she was very resourceful. The one thing that made me choose your app over the others was the fact that you had such high customer service reviews. I totally understand why. Cherose did not drop the ball! She is exceptional in every way. This is my first time working with the app, and I am very pleased.
Hey there, Thank you so much for your kind words! We’re thrilled to hear that you had a great experience working with Cherose. We take a lot of pride in our customer service, and it’s wonderful to know that it made a difference for you! We look forward to continuing to support you! If there is anything else that we can do for you, please let us know! Cheers!
Feb. 26, 2025
The support that comes with Sky Pilot is light years beyond other offerings. The app is great and fully functional, but to me, the help I received from Nitesh was worth GOLD. The team is extremely knowledgeable and fast acting. Very grateful for all of them! Thanks Sky Pilot!
Hello there, Thank you so much for your incredible review! We're thrilled to hear that the support you received from Nitesh stood out to you. Our team works hard to provide the best service, and it’s wonderful to know that their expertise made such a positive impact on your experience! Thanks again for choosing Sky Pilot, and we look forward to continuing to support you! Best, The Shop Circle Team
Feb. 22, 2025
Very good customer service, at any time of day.
Hey, Thank you for your review! We’re thrilled to hear that you’ve had a great experience with our customer service, no matter the time of day; we’re always here to help, and it’s wonderful to know that our support has made a positive impact on your experience! Feel free to reach out anytime if you need further assistance - we’re happy to help! Cheers!
Feb. 21, 2025
They were quick to help me with their app when I was changing themes in Shopify and make it functioning.
Hello there, Thank you for your review! We're glad to hear that our team was able to assist you quickly while you were changing themes in Shopify and ensure everything was functioning properly! If you need any further assistance or have any other questions, feel free to reach out—we're always here to help! Cheers!