Sky Pilot ‑ Digital Downloads
Sell and deliver digital products and streaming instantly.
Rating
4.8
feedback
334
chart
#2,875
All reviews
Aug. 7, 2024
I just started, and so far I'm happy; the support team is good.
Hey there, Thank you so much for your kind words! We're thrilled to hear you're happy with your experience so far, and please note that our support team is always here to help! If there is anything else that we can do for you, please let us know! Cheers!
Aug. 5, 2024
nitesh was very helpful
Store
My Store
Using app
About 7 hours
Hi there, We're thrilled to hear that you found our team member Nitesh to be very helpful! Your 5-star rating is much appreciated! We always strive to provide our customers with the best possible service, and we're glad to know we hit the mark with you! Thanks once again for your kind words – they mean the world to us! Cheers!
Aug. 2, 2024
The app works well for us so far, and has all the features we have had a need for. I mostly decided to leave a review to say how helpful their customer service has been. I have reached out three times and all three times they were wuick to respond, polite and very helpful. Would reccommend.
Hello, We're thrilled to know that our app is serving you well and meeting your needs! Thank you for appreciating our features! Our customer service team will be absolutely delighted to hear your positive comments, and it's great to know that we've succeeded in providing quick, polite, and effective assistance each time you reached out! Should you need further assistance, we're just a message away! Thanks again! Cheers!
July 30, 2024
Skypilot is a huge asset to my digital design business. Any time that I have needed assistance, Skypilot customer service has always helped until the issue is resolved. Nitesh was knowledgeable and helpful in problem solving and resolving my issue very quickly.
Hello, Thank you for your fantastic review and the full 5-star rating! We're thrilled to hear that Sky Pilot is playing a crucial role in your digital design business! It's our priority to offer you assistance anytime you need it, so we're glad to know our customer service has been helpful! Feel free to get in touch if you need help with anything else! Best regards, The Shop Circle Team
July 27, 2024
I'm very impressed with Sky Pilot and their level of support! I'm still developing my first-ever shop and it's not even live. Yet they responded to my questions and went above and beyond. Other shop owners in my same field had recommended Sky Pilot, and now I know why.
Hey there, We're thrilled to hear that you're impressed with our app and our support team! It's great to hear that we've been able to assist you during the early stages of your shop's development, and we're also glad to know that Sky Pilot was a recommended choice by other shop owners in your field! This feedback is immensely appreciated and helps ensure a high standard of service! If you have any other questions or need further assistance as you continue to develop your shop, don't hesitate to reach out! Thank you again for the kind words and the 5-star review! Cheers!
July 27, 2024
After trying a couple different options on Shopify, Sky Pilot is definitely the best downloads app for my business. Nitesh helped set up my digital library exactly how I wanted it and he was great at explaining parts I didn’t understand. I give five stars for customer service (quick and knowledgeable) and five stars for Sky Pilot having the features I need.
Hello, Thank you so much for your 5-star rating and your wonderful comments about our app and our customer service! We are thrilled to learn that you deem Sky Pilot as the best downloads app for your business and that our team was able to assist you satisfactorily and efficiently! Your comments highly encourage us to continue to deliver high-quality service! Please don't hesitate to reach out to our team if you require further assistance! Thanks again! Regards, The Shop Circle Team
March 23, 2025
App that fulfils the requirements for the sale of digital items very well. Linking the files is child's play. The dashboard is very informative. Customers have the option of receiving their files via a link button in a separate email from Sky Pilot or directly in the order confirmation from Shopify. The files are also available for download in the customer account at any time. Customer-specific customisations were implemented quickly and competently by Sky Pilot's support team. We can highly recommend the app!
Hello there, Thank you for your detailed review! We're glad to hear that you find our app easy to use and informative; it's great that your customers can conveniently access their files through multiple options! We appreciate your feedback about the email template languages as well and are pleased that our support team could assist you promptly and competently with the integration! Your recommendation means a lot to us! If there is anything else that we can do for you, please let us know! All the best!
July 25, 2024
Ich benutze diese App seit ca.5 Jahren für meine Digitalen Produkte und bin immer sehr zu frieden gewesen. Ich brauchte Hilfe, als ich den Shop auf shopify 2.0 umgestellt hatte und bekam durch den Support chat sofort hilfe und hatte im Handumdrehen alles installiert. Vielen dank für diese tolle App <3 I have been using this app for about 5 years for my digital products and have always been very satisfied. I needed help when I switched the store to shopify 2.0 and got immediate help through the support chat and had everything installed in no time. Many thanks for this great app <3
Hey there, Thank you for being a loyal user for the past 5 years! We're thrilled to hear that our support team could assist you quickly with your switch to Shopify 2.0. Your satisfaction is our top priority, and we appreciate your kind words and support! Should you need anything else, do not hesitate to reach out! Cheers!
July 22, 2024
Quick and efficient service + easy to use
Hello! Thank you for your amazing review and 5-star rating! We're glad to hear that you find our service quick, efficient, and easy to use; we aim to provide a smooth and hassle-free experience to our users! In the future, if you encounter any issues or need assistance with something else, please don’t hesitate to reach out! Regards, The Shop Circle Team
July 14, 2024
Nitesh was great to work with!
Hey there, Thank you for the wonderful 5-star rating! We're thrilled to hear about your positive experience with Nitesh! We pride ourselves on the dedication and hard work of our team and it's fantastic to see that reflected in your user experience! Should you need anything else in the future, do not hesitate to reach out! Cheers!
July 11, 2024
Great app and support!
Hi, We're thrilled to hear that you're finding our app useful and that our support team could provide the service you needed! It's always a pleasure to receive such positive feedback since your happiness and satisfaction are our priority! Please do not hesitate to reach out again if you require any further support or have any suggestions or questions. Your feedback plays a vital role in helping us improve and evolve our product! Thanks again!
July 11, 2024
Great app, customer service super helpful. Easy to use.
Hello, Thank you for your fantastic 5-star review! We're glad to hear that you're finding our app easy to use and that our customer service team has been able to assist you! Your feedback means a lot to us as we strive to provide the best service possible! Please don't hesitate to reach out for any support you may need in the future. We're here for you! Cheers!
July 10, 2024
nice app, support staff Nitesh was helpful
Hi there, Thank you for taking the time to leave us a 5-star rating! We're glad to hear that you've found our to be to your liking and it's also great to know that our support staff member, Nitesh, was able to assist you well! Our team strives to provide top-notch assistance to make sure your experience with us is positive! Remember, we're here for you whenever you need us. Best wishes!
June 25, 2024
Sehr übersichtliche und verständliche App. Genau das richtige für mich und den Verkauf von digitalen Dateien. Auch der Kundensupport ist sehr kompetent und schnell zur Stelle wenn man Fragen oder Probleme hat. Ich bin sehr zufrieden!
Hey, Thank you for your review! We are very pleased that our app meets your needs, and it makes us happy to hear that our customer support was able to assist you successfully! Your satisfaction is our top priority! If you have additional questions, please do not hesitate to contact us again! Regards!
June 2, 2024
Reach out to Support when you need to - they’re genuinely eager to help! Love that they offer chat support right inside my browser when I’m working on my Shopify site.
Hey there, Thank you for your kind words! We're thrilled to hear that our chat support has been helpful for you, and rest assured; our team is always here to assist you whenever you need it! In case you need help with anything else, do not hesitate to reach out at any point! All the best!
June 2, 2024
Kenan, Customer Service Agent communicated quite well in helping me resolve my issues.
Hi there, We're thrilled to hear that you had such a positive experience with our customer service agent, Kenan! It's incredibly important to us that our customers feel heard and assisted when they run into issues, so we'll be sure to pass your kind words to him! Thank you for your feedback and the 5-star rating! All the best!
May 30, 2024
Easy to setup. i really love it!
Hi! We're absolutely thrilled to see that you love our app! We made it with the aim to be user-friendly and simple, so we're delighted that you found it easy to set up. We greatly appreciate your 5-star rating and your wonderful review! Don't hesitate to reach out if you have any suggestions or need any assistance in the future! Thanks again for the love! All the best!
May 22, 2024
Hey there! Thank you for sharing your experience with our app! We're thrilled to hear you're enjoying it and finding it useful for connecting with your customers. Your support means a lot to us! We noticed you left us a 4-star review. While we're pleased with your feedback, we want to ensure your experience is exceptional. If there's anything we can do to improve, or if you want to highlight any challenges you've faced, please let us know. We're here to help! Your insights are invaluable as we strive to enhance our app! Thank you!
Nov. 21, 2024
Easy to upload books and see sales if you have any. They are very helpful and support is always on point and quick. I really like this software. I would not use any other!
Hi there, We're so thrilled to hear that you've found our app easy to use, especially with uploading books and tracking sales. Your positive experience means a lot to us! We appreciate your support and remember, if there's anything we can do to assist you further, please don't hesitate to get in touch! Warm regards!
May 16, 2024
"Nitesh has been incredibly helpful and responsive throughout my experience. His attention to detail and willingness to go above and beyond made my journey with the app seamless and enjoyable. I highly appreciate his dedication and professionalism. I would definitely recommend Nitesh to anyone seeking top-notch assistance. Thank you, Nitesh, for your outstanding support!"
Thank you so much for your fantastic review! We're thrilled to hear that you've had a seamless and enjoyable experience using the Sky Pilot ‑ Digital Downloads app. Your kind words about Nitesh’s dedication, professionalism, responsiveness, and attention to detail truly made our day. We consistently strive to provide top-notch assistance and go above and beyond to ensure the satisfaction of our users. We will definitely share your praises with Nitesh, who will be so very pleased to hear this. Your recommendation is greatly appreciated, and we want to assure you that we will continue to provide exceptional support moving forward. Thank you again for taking the time to share your positive experience with our app and team! We deem your feedback incredibly vital and look forward to continue serving you. Best Wishes, The Shop Circle Team